CarMax , Inc.

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and appreciate Car Max towing my car and making all the necessary repairsIn addition, Car Max has offered to pay for the rental car I rentedI also requested a reimbursement for the $I paid to *** *** for the diagnostic which identified the problem with the batteryIf the battery that Car Max placed in the car would not have caused the car not to start I would not have had to pay for a diagnostic.*** the Operations Manager at Car Max has been extremely helpful after being made aware of the problemI like doing business with Car Max and would like to continue I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,Dr. *** ***

January 23,
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*** ***
Revdex.com
Moorefield Park Drive Suite
Richmond, VA
RE: *** ***
*** *** *** VIN ***(“the Vehicle”)
Dear Ms ***,
Thank you for forwarding this complaint received in your office from *** *** for the vehicle purchased from CarMax of *** *** (“CarMax”) on 11/17/** *** is requesting reimbursement of her $deductible
CarMax appreciates the opportunity to respond to this complaint. Ms *** deductible has been refundedWe consider the complaint resolvedPlease call me at *** ***, extension ***, if you have any questions
Sincerely,
*** ***
CarMax Customer Relations

The most unethical bunch of liars!!!! My daughter applied for financing for a CarMax car and was approved Gave the salesperson her paystub for verification We went in to get the car, were shown the approval on the computer screen with a $deposit, and were told we needed to prove we added insurance on it before we could leave Called our agent, added the car, and had them fax verification Were then delayed by salesperson for about an hour, then told she had entered the income verification based on hours currently worked, but the bank wanted last months wages instead Were told that now to get the car, my year old daughter would have to come up with an additional $ Unapologetic, assumed no responsibility, and left us with a car on my daughter's insurance which she could not buy Slimeballs!!! Do not use this business!!!

October 6,
*** *** ***
***
Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE:
*** ***
*** *** *** *** *** *** ***
Dear Mrs***,
Thank
you for forwarding the complaint received in your office from Mr*** regarding
his purchase of the Vehicle from CarMax of Winston-Salem, NC (“CarMax”) on February
12th,
A
review of CarMax’s records indicates Mr*** brought the Vehicle to CarMax
on September 10th, 2015, with a concern of erratic transmission
shiftingCarMax was unable to duplicate the transmission concern at the time
of diagnosis; however, a transmission related computer code was foundAs a
result, CarMax referred Mr*** to *** as the Vehicle was still covered
under the manufacturer’s powertrain warrantyNo code was reset by CarMax at
that time
CarMax
would be happy to diagnose any present repair concerns on the VehicleIf Mr
*** would like to sell the Vehicle, CarMax will gladly complete an
appraisal offer at any timeCarMax declines to take return of the Vehicle
In the event Mr***
has any further questions, he may contact me directly at *** *** ***
Thank you for providing
CarMax the opportunity to respond to this matter
Sincerely,
*** ***
*** *** *** ***

Dear ** *** I am writing in response to your email dated June 23, 2015,
wherein you enclosed the referenced complaint filed by *** ***.** *** purchased the vehicle from the CarMax store
location in *** *** on December 25, The vehicle had 23,miles
registered on
the odometer and came with CarMax’s day Limited Warranty**
*** elected not to purchase an Extended Service Plan.** *** complaint states that he was not informed by CarMax
of the vehicle’s manufacturer’s warranty expiration datePlease be advise,
CarMax does not have access to the “in-service” dates for vehicles and is unable
to provide any specific warranty expiration dateAs there are many factors
which may affect a manufacturer’s original warranty, CarMax provides the
contact information in the manufacturer to allow the customer to validate the original
warranty and register as the vehicle’s new ownerSee the *** document
entitled “ information regarding your purchase,” which was provided to ** ***
at the time he purchased the vehicle, and which informs him to contact the manufacturer
to determine where the manufacturer’s warranty applies to his vehicle.For the above stated reason, CarMax is unwilling to pay for
** *** repairs as requested in his complaint.Thank you for the opportunity to provide a response

Via Electronic Mail
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*** ***, Operations Supervisor
Revdex.com
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
Dear *** ***:
I am writing in response to your letter which forwarded the complaint of *** *** ***
On December 30, *** *** purchased a *** *** ***, VIN *** (the “Vehicle”) from CarMax in White Marsh, Maryland. In his desired settlement *** *** stated he felt he was led to believe the extended service plan was 100,miles plus mileage already on the vehicle. He wants Carmax to fix his vehicle using the extended service plan
The contract clearly states in bold lettering the plan ends at 100,miles. CarMax does decline fixing the vehicle under the extended service plan
If you have any questions, please contact me at *** ***, extension ***. Thank you for providing CarMax an opportunity to respond
Sincerely,
*** ***
SrAnalyst Customer Relations

December 27,
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal;tab-stops:center 3.25in">*** ***,
Operations Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
Complaint ID: ***
*** ** *** (the “Vehicle”), VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated December 8, regarding
the Vehicle purchased from the CarMax store located in *** *** (“CarMax”)
on or about October 21,
In the complaint, Ms*** requests that CarMax finish the
mechanical work to help the Vehicle operate as designedRecords indicate that
Ms*** talked with a member of CarMax’s Customer Relations department on or
about December 8, regarding her repair history
Service documentation states that CarMax replaced the Vehicle’s camshaft
position sensor on or about October 4, 2016, the crankshaft position sensor on
or about October 7, 2016, the under-hood fuse box on or about October 17, 2016,
as well as the manifold absolute pressure sensor and the barometric pressure
sensor on about November 29, These repairs were covered under the terms
of Ms*** *** extended service plan, with the exception of the
crankshaft position sensor repair, which CarMax completed at no cost to Ms
*** as a gesture of goodwillDuring the time that CarMax has had the Vehicle
for repairs, it has been driven a total of milesThe testing process varies
depending on the concern being diagnosed and may include visual inspection,
checking for diagnostic trouble codes, and scanning components, in addition to
test driving the Vehicle
CarMax started repairs on the Vehicle’s timing belt and positive
crankcase ventilation valve on or about December 8, These repairs are
currently being addressed and are covered for Ms*** under the terms of her ***
extended service planService records indicate that Ms*** was recently
able to adjust her insurance policy to full coverage, which has allowed CarMax the
opportunity to provide a loaner vehicle for the duration of the repair periodMs
*** service advisor will continue to provide her with updates throughout the
repair process, which is expected to be completed on or about January 5,
CarMax appreciates the opportunity to respond to this complaint
Please contact me at (800)519-1511, extension ***,
with any questions you may have
Sincerely,
*** ***
Analyst, Executive Response Team

April 23,
"margin: 0in 0in 0pt; line-height: normal;">VIA ELECTRONIC MAIL
*** ***, Operations Supervisor
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
*** *** ***
Dear *** ***:
I am in receipt of the complaint that was filed by *** *** *** on April 7, 2014, regarding a *** *** *** (the “Vehicle”), VIN ***, that was purchased from CarMax in Henderson, Nevada (“CarMax”) on or about June 25, 2012.
CarMax completed a Point Inspection on the Vehicle on or about June 19, 2012, before *** *** purchased the Vehicle. CarMax has reviewed the Point Inspection with *** *** and verified that a complete inspection was accomplished. CarMax does not have any record of service for the Vehicle after *** *** purchased the Vehicle.
CarMax offers an *** vehicle history report on all of our used vehicles. *** *** would have been offered a copy of the *** vehicle history report during the sales process. Additionally, all of our used vehicles have a copy of the *** report on CarMax.com for all of our customers to view.
If *** *** desires to sell the Vehicle to CarMax, she can bring it to any CarMax location for a free appraisal offer. If *** *** would like to cancel her *** *** *** *** (“***”) for a prorated refund, she may contact the business office at the Henderson location at ***. *** *** may contact *** *** *** *** at *** with any questions about coverage or claims on her ***.
CarMax remains committed to assisting with repair needs under the terms of *** *** ***. *** *** is welcome to phone the store directly for further assistance in scheduling an appointment
CarMax appreciates the opportunity to respond to this complaint. However, CarMax is declining the settlement requested as set forth in the complaint. If you have any questions, please contact me directly at *** *** extension ***
Sincerely,
*** ***
SrAnalyst, Customer Relations

December 5,
Roman">
*** ***
Revdex.com
*** *** *** *** *** ***
*** ** ***
RE: *** ***
*** *** *** *** VIN*** (“the Vehicle”)
Dear ** ***,
Thank you for forwarding this complaint received in your office from *** *** regarding the Vehicle transferred to CarMax of *** *** (“CarMax”) on or about 11/20/2014. *** *** is requesting to purchase a similar vehicle with his financing
CarMax has made repeated attempts to contact *** *** and would appreciate the opportunity to speak with him at his convenience. Please have *** *** call *** ***, Sales Manager, at***-***-***.
CarMax appreciates the opportunity to respond to this complaintPlease call me at (***)***-***, extension***, if you have any questions
Sincerely,
*** ***
CarMax Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Attached please find the Carfax report indicating that the odometer for the "Vehicle" has been branded, this information was not provided to myself at the point of purchase of the "vehicle" In addition, the Carfax indicates several inconsistency in the odometer reading in November which are not accurate on the Buyers agreement dated in November 8,2011. Historically the vehicle has had several maintenance issue which can be contributed to the non disclosed true age, and value of the vehicle at the point of purchase. I am requesting further review of this complaint and/or a more comprehensive settlement offer Please feel free to contact me at ***, should you need any additional information..]
Regards,
*** ***

March 7, *** ***, Operations Supervisor
Moorefield Park Drive, Suite Richmond, Virginia Re: Mr*** ***
Complaint ID
***
*** *** (the “Vehicle”), VIN: ***
Dear Mrs***:
I am writing in response to your letter dated February 21, 2016, wherein you forwarded a complaint from Mr*** *** regarding the Vehicle purchased from the store located in Costa Mesa, California (“CarMax”) on or about February 23, Prior to receiving this complaint, CarMax was not made aware that the steering wheel shaking concern was still ongoing In an effort to assist, CarMax’s Service Manager, Taryn S***, contacted Mr*** to schedule an appointment to address this concern on March 10, at AMThe Vehicle is outside of CarMax’s 6-month or 6,mile limited warranty at this time However, CarMax has offered to diagnose the steering wheel shaking concern at no cost to Mr***CarMax appreciates the opportunity to respond to this complaint and considers the scheduling of the appointment the resolution to the complaintPlease contact me at (855)562-extension *** with any questions you may haveSincerely,
Nekia W***
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** AFTER CAREFULLY REVIEWING THE DOCUMENT OF MR*** AND THE RECORDING OF THE PHONE CALLS BETWEEN MR.*** AND CARMAX, THERE SEEN TO A MISUNDERSTANDING WITH CARMAX AS THEY HAVE REPLY THAT MR*** AGREED TO TAKE THE FIVE HUNDRED DOLLAR CHECK AS OF JULY THE 1ST MR*** DID IN FACT SPOKE WITH *** *** ON A RECORDED LINE AND DID ADVISE HIM THAT HE DIDN'T WANT THE CHECK AND THAT HE DIDN'T AGREED TO ANYTHING AS MREARL HORN DID IN FACT CALL MR*** ON 06/24/AT 9AM THAT MORNING TO ADVISE HIM THAT HE WILL BE CALLING HIM BACK AT 1PM THAT AFTERNOON AND DID NOT RETURN THE CALL TO MR.*** UNTIL 2PM, AS THEY WAS ON A RECORDED LINE AS WELL, MREARL HORN DID STATED TO MR*** THAT DIDN'T HAVE TO BRING THE CAR BACK IN TO THE JACKSONVILLE LOCATIONSO CARMAX HAS NOT BEEN UP FRONT ON ANYTHING THEY BEEN SAY AS THE CAR VALUE HAS BEEN OVER PRICE AND AS WELL THE ADVERTISEMENT OF THE ENGINE CARMAX IS TRYING TO PLACE MR.*** AT RISK OF NOT BEING ABLE TO HAVE ANOTHER CAR REFINANCE AND WOULD REQUIRED ANOTHER CREDIT CHECK THAT WILL HURT MR.*** CREDIT AND THEY HAVE DONE SO FAR..CARMAX HAS ALSO PAID TAXES ON THIS SAME CAR THAT ONLY VALUE AT 17,ON THE SAME DAY OF MR.*** BUYING THE CAR AS MR.*** HAS INFORM THEM OF THIS TOO WITH VIA TEXT MESSAGES TO THE SALES PERSON WHO HELP MR.*** TO BUY THE CARENGINE AS WELL CAR PRICE IN PRICE CHANGEMRREQUESTED THAT CARMAX PAY THE REASONABLE MOUNT OF 10,THE ENGINE IS AND THE CAR PRICE IS 5,THEIR WAS A 5,MARKUP ON THIS CAR...! THANK YOU?

11/26/
0in 0in 0pt 9pt;" class="MsoNormal">*** ***
Revdex.com
*** *** *** *** *** ***
*** ** ***
RE: *** ***
*** *** *** * VIN *** (“the Vehicle”)
Dear ** ***,
Thank you for forwarding this complaint received in your office from *** *** regarding the Vehicle purchased from CarMax of *** ***, Illinois (“CarMax”) on 06/06/2014. *** *** is requesting that she be able to return the Vehicle and receive reimbursement for her $down payment
The Vehicle was brought into CarMax once with the complaint of needing to be jumped, on or about 6/25/2014, but *** *** has not returned with that complaintRecords show the Vehicle was repaired by *** under their warranty
At the time of sale the *** report did not reveal vehicle accident historyWe re-evaluated the Vehicle during a recent inspection, on or about 11/1/14. The Vehicle has no flood or frame damage
At the time of the appraisal, on or about 11/01/14, the Vehicle had been driven 5,miles since the date of purchaseCarMax appraised the Vehicle for $23,000.00, but in the interest of customer service, offered *** *** $24,This offer stands until 12/15/2014, as long as the Vehicle is returned in like condition as the time of the appraisalIf she prefers, CarMax has offered to assist *** *** in finding another vehicle so she can take advantage of the tax credit
CarMax appreciates the opportunity to respond to this complaint; however, CarMax is declining the settlement request as set forth in this complaintPlease call me at (*** ***, extension***, if you have any questions
Sincerely,
*** ***
CarMax Customer Relations

May 22,
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*** ***, Operations Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: Ms*** ***
Complaint ID ***
*** *** ***, VIN: *** (the
“Vehicle”)
Dear Ms***:
Thank you for forwarding the
complaint dated May 5, regarding the Vehicle purchased from the CarMax
store located in Austin, Texas on or about March 26, 2012. Ms*** requested in the desired
settlement for CarMax to refund her the amount that she paid for the Vehicle. She also requested that CarMax reimburse her
for any outstanding rental expenses incurred while the Vehicle was in service and
any costs associated with the repair of the Vehicle
Ms*** mentioned in the complaint that according to the ***
Dealership, her Extended Service Provider, and a CarFax report, CarMax sold her
a totaled and non-salvageable Vehicle. CarMax
reviewed both the CarFax and AutoCheck report (provided to Ms*** at the
time of sale) and neither indicated that the Vehicle was sold to Ms*** in a
totaled or non-salvageable condition. CarMax
also verified that Ms***’s Extended Service Plan is still active and may
be used until the contract expires
CarMax does not have any record of an invoice totaling
$1,100. However, CarMax’s records
indicate that on several occasions, CarMax either provided Ms*** a loaner
vehicle at no cost or offered to pay for any rental expenses not covered under
the terms of her Extended Service Plan while the Vehicle was being repaired at
CarMax. It is CarMax’s understanding
that all financial obligations have been met at this time
Based on the above, CarMax is declining Ms***’s settlement as
set forth in the complaint
Please contact me at *** extension *** with any
questions you may have
Sincerely,
*** ***
Analyst, Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is still valid and Carmax's response further proves my claim as they show proof that a pre-possession letter was received on November 25thThis caused me to take action right away which is proved by my phone call and partial payment the very next day after receiving the letterAfter making my partial payment, I had arranged to pay the remaining balance by the end of January (a promise I clearly kept)I was told this arrangement would prevent any repossessionI was clearly lied to as Carmax decided to break our arrangement and repossess the car a mere days before payment in full was agreed to be madeMy complaint is that at no time AFTER my agreement with CarMax did they notify me of the possibility of repossessionAfter the Novemeber letter, an arrangement was made between myself and CarMax and I was assured that arrangement would prevent repossessionIf at anytime I knew the car was in danger of repossession I would have paid the amount owed soonerCarmax is correct in that I became unemployed and was trying to balance and prioritize which bills needed to be paid and at what timesI appropriated my funds towards other bills with the understanding that is was okay for me to come current with Carmax by the end of JanuaryHad I know they were going to repossess my vehicle, I would have payed Carmax first and worked out an arrangement with my other creditors.
Carmax's response has no merit as this is my only vehicle and I payed the complete balance plus repossession fees within hours of my car be repossessedThat is not something someone who is in danger of repossession would doThere would be no reason for me to voluntarily offer to incur repossession fees when I could clearly pay the balance to avoid themHowever, due to my agreement with Carmax, I caught up with my other creditors firstI was promised I could pay by the end of January and be safe from repossessionI was lied to and now know Carmax is a company I cannot trustMy other creditors have worked out arrangements with me and kept their end of the dealOnly Carmax betrayed my trust and forced me to incur unnecessary fees and distressI will continue to fulfill my responsibilities with Carmax by paying for the vehicle I chose to financeHowever, once my obligation is met, I will never again do business with Carmax and I will be sure to warn others of their deceitful tactics.
I am not the one who has anything to proveI have upheld my obligations and agreementsCarmax is the one who has notThey have lied and taken advantage of me during my hardship and that is something I will never forgetThe fact that Carmax is unwilling to do what is right proves they are less concerned with their customers and more concerned with their bottom lineThe fact that they are being investigated for deceitfully and knowingly selling vehicles with major problems attests to what kind of company Carmax isAs recent as December of '14, media giants such as *** have exposed Carmax's willingness to deceive its customersYou can now add me to the list of customers who have been deceived and in the future I will be sure to make my story known.
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The appraiser/staff member at Car Max did not tell me or my husband that the key fob/remote to my factory installed alarm system was not working. We noticed it when we were attempting to get into our car and the key fob/remote did not work. My husband got upset because there was no staff member around our vehicle to tell us anything. Additionally, we cannot get into our trunk because it uses the remote system.I was concerned about the staff not acknowledging the possibility that it could have ever occurred and flat out saying it was already broken. It was not broken. I came to Car Max to get my car appraised with the possibility of selling it. After the inspection, Car Max appraised my car at $3000.00. I decided not to sell it and when I went back to my car I noticed the key fob that remotely activates my alarm system, opens the doors, and opens my trunk was not workingWe had to use the key to get in the vehicle, but there is no trunk key to my vehicle.If Car Max will admit and pay for the damage they caused to my vehicle instead of just calling me a liar, I will go to Small Claims Court. I am not going to be heldResponsible or accountable and financially responsible for something I did not cause
*** ***

October 31,
"margin: 0in 0in 0pt; line-height: normal;">VIA ELECTRONIC MAIL
*** *** *** ***
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
Ms. *** ***
Dear *** ***
I am in receipt of the complaint that was filed by *** *** ***, on October 5, 2014, regarding a *** *** *** (the “Vehicle”), VIN *** that was purchased from CarMax in *** *** (“CarMax”) on or about October 7, 2009. CarMax has one service on record since the date of purchase for a concern regarding the heater and a tapping noise in the engine. CarMax made approved repairs to the vehicle during this visit. CarMax does not have any record of additional concerns regarding the Vehicle and was not provided the opportunity to review *** *** concerns after the sale of the vehicle, five years ago. CarMax guarantees that used vehicles we sell are free of frame damage, flood damage and have a clean title.
CarMax appreciates the opportunity to respond to this complaint. However, CarMax is declining the settlement as set forth in the complaint
Sincerely,
*** ***
*** *** *** ***

July 26,
Revdex.com Serving
Central Virginia, Inc
Moorefield Park Drive
Suite
Richmond, VA
RE: Consumer
Complaint of *** ***
Account ***
*** *** *** *** *** ***
Dear Sir/Madam:
Thank you for
sharing *** *** dissatisfaction with our complaint response. We were sorry to hear that she was not
satisfied with our resolution to her concerns.
Upon learning of Ms*** dissatisfaction, we immediately reached
out to her. She advised that while she
did receive our Release of Lien, she was unhappy with the fact that she would
have to go to the DMV to complete the process of getting a title without our
name listed as lienholder. When we
advised her that she could skip this process and keep the Release with the
title, she was unhappy with the prospect of keeping track of an additional
document.
I am happy to
report that we were able to find a solution that was satisfactory to Ms
***. We asked that Ms*** send us
her certified duplicate copy of her title so that we could notate our release
on the title and send it back to her. We
sent Ms*** a *** overnight envelope so that she did not incur any
expenses. We received Ms*** title
on July 20, We notated the title
and immediately sent it back to her. She
received the notated title on July 21, 2016.
In addition, we reimbursed Ms*** the *** she spent on the
certified copy of the title. She
received this reimbursement via *** on July 25,
Thank you,
again, for bringing Ms*** dissatisfaction with our complaint response to
our attention so that we had the opportunity to find an alternative solutionIf
Ms*** needs anything further, I hope that she will contact *** *** ** *** *** ***
Sincerely,
Brent A***

*** ***
class="MsoNormal">Revdex.com
Moorefield Park Drive Suite
Richmond, VA
Re: *** *** ***
Dear *** ***,
Thank you for forwarding the complaint *** received in your office from *** *** *** regarding the *** *** ***, *** (the “Vehicle”) that she purchased on or about February 28, from the CarMax store located in *** *** *** (“CarMax”). In this complaint, *** *** is requesting a repair at no cost, to be able to enroll in the extended service plan, compensation, or to exchange her vehicle
At the time of sale, *** *** was offered the opportunity to purchase the extended service plan (“MaxCare”) and did not elect to purchase the coverage *** *** is unable to enroll in MaxCare after the sale based on our agreement with the third party. CarMax sold the Vehicle with a Limited 30-Day Warranty and did fulfill our obligation related to that warranty after diagnosing a transmission issue on March 19, 2014. The CarMax service department also spoke with *** *** concerning her battery. CarMax suggested that she try replacing the battery to see if that would fix the problem. *** *** refused cost for diagnosis of her Vehicle; therefore, CarMax did not actually diagnose the Vehicle’s battery issue
A written appraisal offer of $13,was provided to *** *** on or about June 21, 2014. CarMax’s offer was valid for seven days. *** *** did not sell the Vehicle back to CarMax
CarMax is offering to appraise the vehicle again for *** *** and provide a written offer good for days. Once the Vehicle is appraised, *** *** can speak to a sales consultant at CarMax about finding another vehicle that may suit her needs. CarMax is also inviting *** *** to schedule an appointment with service to diagnose the Vehicle; any costs for diagnosis and repair will be at *** ***’s expense. If *** *** would like to accept either of these resolutions, please call the CarMax location at *** ***
CarMax appreciates the opportunity to respond to this complaint However, CarMax is declining the settlement request as set forth in this complaint
Please call me at *** ***, extension***, if you have any questions
Sincerely,
*** ***
*** *** ***

Roman';"> July 11,
Via Electronic Mail
*** ***, Operations Team Leader
Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
Re: *** ***
Dear *** ***:
I am writing in response to your letter which forwarded the complaint of *** ***On March 28, 2009, *** *** purchased a *** *** ***, VIN *** (the “Vehicle”), from the CarMax of Greensboro, NC. In her complaint, *** *** is requesting that CarMax send a refund of $for the remaining time of Extended Service Policy (“ESP”).
CarMax has issued a check for $on 7/9/and the check is being sent directly to *** ***. CarMax appreciates the opportunity to respond to this complaintIf you have any questions, please call me at ***, ext ***
Sincerely,
*** ***
Customer Relations Analyst