CarMax , Inc.

February 6,
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VIA ELECTRONIC MAIL
*** *** *** ***
*** *** *** *** ***
*** *** *** *** *** ***
*** ** ***
Re: Complaint ID ***
*** *** ***
Dear *** ***:
I am in receipt of the complaint that was filed by Ms*** ***, on January 10, 2014, regarding a *** *** *** (the “Vehicle”), VIN ***, that was purchased from CarMax ** *** *** *** (“CarMax”) on or about January 30,
CarMax serviced the Vehicle on or about February 18, and made repairs to fix the left rear tire, because it was leaking, at no charge. CarMax serviced the Vehicle on or about November 11, and replaced the air filter and wiper blades. These repairs are considered routine maintenance. CarMax serviced the Vehicle again and diagnosed the driver’s inner door panel on or about January 9, 2014. The claim to repair the inner door panel was declined by the Extended Service Plan (“ESP”) purchased by *** ***. CarMax also suggested that *** *** file a claim with her auto insurance on the inner door panel. *** *** elected to have the Vehicle appraised and had it towed to ***.
CarMax would like to invite *** *** to bring the Vehicle in for an appraisal offer if she would like to sell the Vehicle to CarMax. Additionally, if *** *** would like a copy of her ESP contact outlining the terms and conditions of her coverage, she may contact the Business Office at *** to request a copy
CarMax appreciates the opportunity to respond to this complaint. However, CarMax is declining the settlement as set forth in this complaint
Sincerely,
*** ***
***
*** *** ***

I purchased my vehicle approximately March from the Oaklawn location, and the salesman, ***, convinced me that the extended service plan was worth purchasingAbout a year later my car was taken to the Tinley Park location and they didn't even fix part of the problem, and they allegedly fixed something engine related, yet only six months later, my car is not runningMy vehicle broke down closet to the Oaklawn location, and several Carmax employees, including the service manager, ***, told me to find another facility to take my car toI was very offended because when I came to make the purchase no one said take my money elsewhereI now have to have my car towed to a farther location, which means that I have to pay for the towThen I either have to be stranded for a week or pay for a rental out of pocket, because the Tinley Park service manager, *** said that they won't even look at my car until next Wednesday or FridaySo now I'm stuck still paying for an extended service plan, and the fees associated with this service keep adding upI know that you big bad corporate people don't care about one little single parent that relies heavily on her vehicle, but I care about meI have prepared individual income tax returns since and every year people are looking to buy cars, so this year every person who walks in my office is going to hear about how terrible my experience with Carmax has been and I will urge them to pass the message to all their friends and family members not to spend their hard earned money with Carmax, because their salespeople trick you into a service plan that they don't honor, and when you need the service plan all they do is provide excuses and not solutionsSincerely,
Disappointed Consumer :(

April 22,
*** ***,
Operations
Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: Ms*** ***
Complaint ID: ***
*** *** (the “Vehicle”), VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated April 8, regarding
the Vehicle purchased from the CarMax store located in Columbus, Ohio (“CarMax”)
on or about August 14,
In her complaint, Ms*** describes concerns with reimbursement
for the cancellation of her MaxCare extended service plan and GAP policy, as
well as the appraisal value for the car she previously traded inShe requests
that CarMax pay $4,toward the principal balance for her loan to decrease
her monthly payment amount moving forward
CarMax’s records indicate that Ms*** connected with both the
Columbus Sawmill location and the Customer Relations department regarding her
concerns on or about March 28, Company records state that it was
discussed with Ms*** that any reimbursement resulting from the
cancellation of her MaxCare extended service plan and GAP policy would be
applied toward the principal balance for her loan, and would not decrease her
monthly payment for the VehicleInformation regarding the cancellation of
these policies is also included in the contracts Ms*** signed at the time
of purchase
To ensure customers receive the best financing options, CarMax
offers three business days to refinance from the date of sale, penalty- and
interest-freeAs the Vehicle has now been owned by Ms*** for longer than this
period, any decisions regarding loan payment adjustments or refinancing are at
the discretion of her lienholderCarMax’s records note that Ms*** was recently
presented with the option to have the Vehicle appraised, and to look into
available vehicles that better fit her desired payment amountWhile CarMax is
unable to participate in the requested cash settlement, Ms*** is
encouraged to connect with the sales department for additional questions or to
schedule an appraisal by calling CarMax Columbus Sawmill at 614-799-
CarMax appreciates the opportunity to respond to this complaint
Please contact me at (800)519-1511, extension ***,
with any questions you may have
Sincerely,
Kristina S***
Analyst, Executive Response Team

July 22,
*** *** ***
***
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
Complaint ID: ***
*** *** *** *** *** *** ***
Dear Ms***:
Thank you for forwarding the complaint dated July 8, regarding
the Vehicle purchased from the CarMax store located in Sanford, Florida (“CarMax”)
on or about November 27,
In the complaint Mr*** expresses concern related to an
accident that took place before he purchased the Vehicle, and requests that
CarMax allow for the exchange of the Vehicle
The CarMax sales process includes reviewing a free AutoCheck
Vehicle History Report with every purchase, which is also available on our
website for every vehicle in our inventoryIf the AutoCheck Vehicle History Report
indicates any accident history on a vehicle, our process includes sharing that
information with the customer prior to the final point of saleWe train our
sales consultants to share that while AutoCheck is a helpful resource, every
accident may not be reported to AutoCheckTherefore, CarMax does not guarantee
an accident-free vehicleFollowing this process, CarMax’s records indicate
that an AutoCheck Vehicle History Report was shared with Mr*** at the time
of sale which did not indicate any accidentsAn AutoCheck Vehicle History
Report populated on or about July 13, 2016, also did not indicate any
accidents for the Vehicle
Company records indicate that a member of CarMax Sanford’s
purchasing department also populated Vehicle History Reports for AutoCheck and ***
on or about July 19, CarMax’s notes state that this associate called Mr
*** on the same date, and that MrPagan’s concerns were discussed during
this call, including the AutoCheck Vehicle History Report with no reported
accidents and the *** Vehicle History Report listing an accident on June 13,
Following this conversation, Mr*** visited CarMax Sanford on or about
July 21, to have the Vehicle appraised and to also look into options to
purchase another vehicle at that timeCarMax provided a favorable appraisal
for Mr*** during his visit as a gesture of goodwill for his continued
loyalty as a customer over the years
Mr*** is actively working with CarMax Sanford, and initiated
the transfer of one vehicle for his consideration on or about July 21, 2016,
and two additional vehicles on or about July 22, CarMax welcomes the
opportunity to continue working with Mr*** to help him find his next
vehicle
CarMax appreciates the opportunity to respond to this complaint
and considers this matter closed
Please contact me at ***, extension ***,
with any questions you may have
Sincerely,
Kristina S***
*** *** *** ***

July 7,
*** *** ***
***
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** *** *** ***
Complaint ID: ***
*** *** *** (the “Vehicle”),
VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated June 25, regarding
the Vehicle purchased from the CarMax store located in Beaverton, Oregon (“CarMax”)
on or about June 24,
In the complaint Mr*** describes concerns with communication
and delays related to transferring the VehicleMr*** also states he was
not able to receive a temporary license plate for the Vehicle, which would
allow him to later acquire the desired veteran’s vanity plate with the Department
of Motor VehiclesHowever, Mr*** shares that he paid for and received a
standard license plate at CarMaxHe now requests that CarMax refund him the
amount that he paid for the standard license plate at the time of purchase
CarMax’s records indicate that the Beaverton location has a few license
plate options available for customers to select from in-storeThese options,
however, do not include the veteran vanity license plateWhen a style of
license plate is requested that is not available in-store, CarMax’s policy
includes issuing a temporary tag at a cost of approximately $to the customer,
which allows the customer up to days to purchase the desired vanity license plates
at their local Department of Motor Vehicles office
While CarMax has no record of Mr*** request for a temporary
tag at the time of sale, a member of CarMax Beaverton’s Business Office
department called Mr*** on or about July 12, and offered to refund him
the difference between the cost of a standard license plate and a temporary tag
feeCompany records indicate that Mr*** was unavailable at the time of
that call, so a message was left for himShould Mr*** wish to accept
CarMax’s offer, he is encouraged to call the CarMax Beaverton’s Business Office
at *** option **
CarMax appreciates the opportunity to respond to this complaint
Please contact me at *** extension ***,
with any questions you may have
Sincerely,
Kristina S***
*** *** *** ***

November 16,
*** ***,
Operations
Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: Tchernavia ***
Complaint ID: ***
*** *** *** (the “Vehicle”), VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated November 3, regarding
the Vehicle purchased from the CarMax store located in Pineville, North
Carolina (“CarMax”) on or about September 26,
In this complaint, Mrs*** cites issues with vehicle
alignment and tire wear, and requests that CarMax replace the tires at no cost
to her. CarMax’s records indicate that
an alignment on Mrs***’s Vehicle was completed on or about November
6, to resolve her alignment concern.
Service records indicate the Vehicle’s tire tread measured above both CarMax
and North Carolina state safety standards.
As a gesture of goodwill, CarMax offered Mrs*** the option to replace
the Vehicle’s tires at wholesale cost.
CarMax’s records indicate that this offer was extended to Mrs
*** on or about November 13, 2015.
Should she wish to pursue replacement of the tires, Mrs*** is
welcome to contact the service department at CarMax directly
CarMax appreciates the opportunity to respond to this complaint
Please contact me at *** extension ***
with any questions you may have
Sincerely,
*** ***
Analyst, Customer Relations

I got my car from Carmax in August It's a *** *** and it's the worst car ever! Had I done my research I would've known about the transmission problems these car models haveBut I had to learn the hard wayWithin days the transmission was making the car jerk extremely hard and would get stuck in between shiftsTook it back and they tried to make me pay for itI told them no because the car didn't last for days! They went ahead and took the car for 2-weeks just to do a temporary fixAll they did was place the valve piece and not the transmissionMonths later the car gave out on me again in the middle of a busy intersection! I called to see if I had a warranty on the repair they did before, I never received a response backI had to pay $to get the transmission and alternator replacedNow the car is still doing the same exact thing! Called corporate to make a complaint and they told me they understand I don't have any confidence in them even though they can promise me they will fix the problem this timeOf course I don't have any confidence the problem should've been fixed the first time! I don't have the money to keep trying to pay to "fix" a problem that nobody is quite sure on what it actually is! I live in *** so I will definitely look into the lemon law and get a lawyer to resolve this issue at this pointI'm fed up and I will NEVER do business with Carmax again!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I picked the car from dealership todayAfter driving a car for a couple hours I noticed that the car still pulls to the right and steering wheel not completely centered yetIm taking the car back to the dealer to have it fixed correctlyOnce this is done I will close this complaint
Regards,
*** ** ***

August 21,
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Revdex.com Serving
Central Virginia, Inc
Moorefield Park Drive
Suite
Richmond,
VA
RE: Consumer
Complaint of *** ***
Dear
Sir/Madam:
Thank
you for sharing *** *** complaint and providing us an opportunity to
respond. Mr*** alleges that we
guaranteed him credit for his vehicle purchase and are not honoring this
guarantee. Mr*** complaint is
without merit.
On
July 26, 2015, Mr*** visited our store in *** *** and
financed the purchase of a *** *** *** (the “Vehicle”) as evidenced by
the Retail Installment Contract (the “Contract”) attached hereto for
reference. When Mr*** signed the
Contract and took delivery of the Vehicle, the credit had been extended and the
Contract was final; we do not engage in the practice of spot deliveries.
On
his credit application, Mr*** made certain representations regarding his
income and employment status which he sought to substantiate by providing a pay
stub. Subsequent to Mr***’s
purchase, upon a closer examination of his pay stub, concerns arose regarding
its legitimacy and the representations made by Mr***
For
several weeks, we have tried to contact Mr*** (by phone and in writing)
and his employer, *** ***, to verify his representations. Mr*** has not returned any of our phone
calls and had been completely unresponsive.
We additionally have had no success in verifying Mr***’s
information with *** ***
Under
the Contract, Mr*** made the following representations and promises, among
others:
You promise that you
have given true and correct information in your credit applicationYou
understand that in entering this Contract we have relied on the representations
you have made to us. Upon request, you
agree to provide us with documents and other information necessary to verify
any item contained in your credit application.
Despite
our persistence in attempting to reach Mr***, he has failed to satisfy these
representations and therefore is in default under the Contract. Accordingly, we have asked Mr*** to
either substantiate his information or return the Vehicle to us. In the interest of customer service, we will
provide Mr*** an additional days from the date of this letter to
contact *** ***, our Director of Finance Operations and Risk, at
***. If Mr*** is
unresponsive or cannot verify his information, we will pursue the remedies
available to us under the Contract.
Thank
you for bringing this matter to our attentionIf you have any questions or
concerns, please feel free to contact me at *** extension ***.
Sincerely,
*** ***
***
***
*** *** ***
***

May 7,
"line-height: 107%Times New Roman",serif">*** ***, Operations Supervisor
Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE:
*** ***
*** *** *** (VIN: *** (“the Vehicle”)
Dear Mrs***,
Thank
you for forwarding the complaint received in your office from Mr***
regarding his purchase of the Vehicle from CarMax of San Antonio, TX (“CarMax”)
on January 14th,
In his complaint, Mr*** referenced service concerns with the Vehicle and requested that CarMax repair
the Vehicle
After Mr***’s
purchase, CarMax serviced the Vehicle on February 3rd, At that
time, CarMax replaced the brakes and radiator reservoirCarMax also reset the
maintenance sensorAll of the repairs were covered under CarMax’s Limited
30-Day WarrantyMr*** did not mention any additional concerns during this
visit
CarMax has not spoken with Mr*** since
these repairs were completedAll of these repairs are guaranteed by CarMax for
six months and 6,miles from the time of service
CarMax would be happy to diagnose
any additional repair concerns Mr*** may have at his expenseIf Mr***
has any further questions regarding his complaint, he may contact me at *** *** ***
Thank you
kindly for providing CarMax the opportunity to respond to this matter.
Sincerely,
*** ***
Analyst, CarMax Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received a statement of reply from representative *** *** regarding my complaint against CarMax
Firstly, I now see why there is no accountability within the CarMax *** location! There absolutely was an e-mail sent to them from*** regarding the status of my car repairs those repairs were listed point by point and I was copied to that e-mailAt first they were saying they couldn't open it, now they never received itIf necessary I will forward the e-mail sent to "both of us" regarding service
Secondly, the service depart was unable to duplicate my concerns due to the fact they are either incompetent or simply just lazy! How hard was it to look and see that the cv joints were worn and needed to be replacedWhich is what I told their technician at the time of serviceI was told they couldn't see it, but they're professionals!?!?!
Thirdly, lessons will be learned and CarMax Katy has delivered a valuable one to me which is to record everything! If they saw a recall problem, why wasn't it dealt with? Why wasn't it ever mentioned to me or recorded in any wayAs I said before, sadly they obviously don't care about being reputable! No estimate was given regarding anything they found because my car sit there for days issues unreasonably unresolved!
Fourthly, The entire staff may need to forgo severe training from the receptionist to the customer relations analyst! The entire team is a joke! They've each misrepresented the company as well as myself, the customer! I'm seriously considering whether or not I would be able to trust them to honestly handle the detail of making the necessary repairsI did not purchase my car from their location nor did I share that information with themThe complaint was made this year, not really sure where or how she received a letter from to be of relevance in 2014!
Moving forward, my request would be that whatever "analyst" used to speak on behalf of the situation that took place on October 9th actually know in detail what actually occurred! There is an e-mail and it was absolutely sent and received by both parties it was assigned to!
*** *
Regards,*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told specifically by the Service Manager, *** ***, that my car could not be adequately repairedHe stated that they had attempted to replace the trunk shocks with aftermarket parts and they were too longHe further stated that they had tried used trunk shocks and they performed as poorly as mine did after secondsI asked him specifically if used shocks would correct the problem and he stated they would be in the same condition as my current shocks due to the weight of the trunk lidUltimately, there is no fix for this issue For this reason, I am asking for a monetary adjustment to the purchase price of the car
Their offer to continue to search for used shocks is not acceptable after they told me it would not fix the issueTheir offer to buy back the car will only come at an additional cost to me because I will have to shop, go through the credit check and finance process again, etcI have already tinted the windows, purchased factory floors mats, paid the personal property taxes, paid the first months car payment, and paid the first installment of car insuranceI feel as though the dealership should assume responsibility for selling me a car that cannot be fixed instead of just saying that I can take used parts that won’t fix it or sell it back to them so they can sell it to another unsuspecting buyerIf they cannot show good faith buy extending the warranty then I am requesting a monetary adjustment for the purchase of a car that cannot be fixed properly

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1) We were told when we purchased the car that most likely the Carmax service department could handle any problem that would come up concerning our SmartWe had it back to there shop twice for an overheating problem, 1st time because a fan was making a rubbing noise and 2nd when this noise went away and the car was overheating with AC on sitting at a stopNeither time was this problem fixedNow this 3rd time the car stopped running altogetherUnderstand the 2nd time we brought it in we were given a loaner car as we dropped it off, not after any diagnosis was made to determine anythingAnd this second time was far past any day period we are just now finding out aboutMy desire for a full refund is because of this lie that their service department can fix our carThey have no one that can do anything to itTherefore if they want to advertise as a reputable dealership they should offer me a full refund of the original cost as it has been to no avail for us.
2) Mr*** as well as the service department have all of our contact numbersWe have no othersI have been there twiceWe've called Mr*** and he hasn't returned the callsWe have authorized them to send the car to West Memphis for repairsThey have not done so.
3) So far I have dealt with several "customer service" people that work Carmax's Facebook pageSo far I always get a cheery "we want you to be satisfied with our service" form message, but no serious efforts to work on my behalf to get the Memphis Carmax management to do anythingThey say they are in "constant contact" with them, but we still only have the one call to my wife's cell phone, which she has silenced because of her office cell phone policyShe called back and left voice mails which have done nothingIt's Friday now and nothing will get done until late Monday
If they showed up tomorrow with a running Smart in my driveway I will not be satisfiedThis is about to go into its 4th weekThey have don't nothing but made the use of the extended warranty a hassle for the main reason of me not using itYes I will get a refund on my remaining time with the warranty after this is doneBut I'm sure there will be fees and ETF's that are going to eat most of what I believe I have comingOf course Carmax is going to say they have nothing to do with thisThey only SELL the warranties And pocket the money.
Regards,
*** ***
***

September 24th,
*** ***
*** ***
Revdex.com
*** *** *** ***
*** *** ***
*** *** *** ***
*** *** *** *** *** (the “Vehicle”)
Dear *** ***
Thank you for forwarding the complaint received in your office from *** *** regarding the Vehicle he purchased on or about February 10th, and is having serviced at the CarMax in *** *** (“CarMax”). In his complaint, *** *** cites on-going repair concerns with the Vehicle and is requesting that CarMax allow him to return it, refund him his down payment and all monies paid to his finance company, and reimburse him for the aftermarket parts he chose to install on the Vehicle after he purchased it
Research indicates that CarMax has offered to purchase the Vehicle back from *** *** through the appraisal process. This offer includes paying off his current loan and results in positive equity in the amount of $2500.00. In addition, CarMax has offered to reimburse *** *** for all of the aftermarket parts he chose to install on the Vehicle pending receipt of verifiable invoices. This offer is still valid and *** *** is invited to contact the Management Team at CarMax (***) if he chooses to accept the offer
Thank you for providing CarMax an opportunity to respond
Sincerely,
*** ***
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

September 29,
***
*** *** ***
Moorefield Park Drive, Suite
Richmond, Virginia
*** *** *** ***
Complaint ID ***
*** *** *** *** *** *** ***
Dear Mrs***:
I am writing
in response to your letter dated September 4, 2015, wherein you forwarded a
complaint from *** *** *** regarding the Vehicle purchased from the store
located in Gaithersburg, Maryland (“CarMax”) on or about August 29, 2015. Dr*** requested in the desired settlement
for CarMax to cancel her purchase transaction, expedite the cancellation of the
loan with *** *** *** *** and delete this trade line
from her credit report
CarMax’s records indicate that after Dr*** returned the Vehicle on or about August 31, 2015, information was immediately
overnighted to *** stating that the Vehicle had been returned in order to
initiate the cancelation of the loan
CarMax attempted to contact *** on Dr***
behalf to inquire whether the loan had been closed out or not. However, *** could not provide this
information to CarMax and recommended that Dr*** contact them directly at
*** to follow up on this concern
Additionally, CarMax has no control of what
finance companies report to the credit bureaus and has no authority whatsoever
to request the removal of trade lines
CarMax appreciates the opportunity to respond
to this complaint
Please contact me at *** extension *** with any
questions you may have
Sincerely,
*** ***
*** *** *** ***

September 23,
*** *** ***
***
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
Complaint ID: ***
Dear Ms***:
Thank you for forwarding the complaint from Mr*** dated September
11, regarding his interest in his wife purchasing a vehicle from the
CarMax store located in Cincinnati, Ohio (“CarMax”)
CarMax maintains the right to determine with whom we will conduct
business and has elected to not do business with Mr***. CarMax’s records indicate a member of the
Customer Relations team spoke with Mr*** on or about September 11,
to share that this decision does not include his wife, and that she would
be able to purchase a vehicle from CarMax without his involvement. CarMax’s records also indicate that Mr
***’s wife proceeded to purchase a vehicle from CarMax’s *** *** location on or about September 12,
CarMax appreciates the opportunity to respond to this complaint
Please contact me at *** extension *** with any questions you may have
Sincerely,
*** ***
Analyst, Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My car I feel was a quick sell to them they did not do the proper point inspection or a proper smogAlso my car still has problems with the transmission and when I bought the car hoping to get a liter engine which was advertised on the website and on the contract it turns out to be a liter engine so how could they have did a proper point inspection when they can't even get the engine right
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
It was not as simple as Carmax made it soundI could not just reinstate my original vehicle loans per *** *** *** *** ***Also why would I want two vehicles back that Carmax had in there possession for over a monthI don't no what they did to them or who they let drive them, I traded them in so someone may have inquired about them and drove them and possibly damaged them, who knowsAt the end of the day I got poor service and no real solution to this problem other than just returning the vehicle to CarmaxWhat do I get for my troubles and inconvenience? I trusted I was buying a quality vehicle from a quality dealershipI was wrongThey committed fraud, whether it was there fault or not, they sold me the vehicleThis should have been researched prior to them putting the vehicle on there lotI don't consider this closed, I want to know how they plan to compensate me for my lost time without a vehicle, the vehicle I chose to purchase from them, not the rental car they offered for a week and a halfThis also caused a lot of unnecessary running around on my partTaking the vehicle to Merrillville twice to return it, back and forth to the *** dealership several times trying to resolve this situationAre they willing to reimburse me mileage for wasting my time? People don't normally run around that much when purchasing a vehicle from a normal/honorable dealership!

The consumer called and stated that she did receive the refund
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***