CarMax , Inc.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10410770, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has NOT called me at any time and it is months later now stillI took my car to *** *** about weeks ago and discovered that the shocks on the car were bad which means CARMAX knew of it but did not correct issue when they sold it to meAlso, the response from Carmax main office from VA came on Feb4th and I filed this complaint on Jan20th and NO CALLS were made then nor today as they "claim"I will be giving a call to Carmax in *** but they only want to schedule me for a Monday or Tuesday appointment as always and I work hour shifts so the service center closed when I get off ot have an off day due to that!! I thought a service center should be open everyday for a carplace and not twice a weekAll I know is that I have statement from Nissan place about my car and also that comment about the warranty is crap because I was under warranty when I made a complaint but ai know they will NOT honor it cause Ibam out of itTHIS PLACE IS A RIPOFF AND FULL OF GAMES!! CORRECT THE ISSUE!!! I will reply AFTER I have reached Carmax and talk to themThey are being uncooperative!
Regards,*** ***

November 16,
*** ***,
Operations
Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: Tchernavia ***
Complaint ID: ***
*** *** *** (the “Vehicle”), VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated November 3, regarding
the Vehicle purchased from the CarMax store located in Pineville, North
Carolina (“CarMax”) on or about September 26,
In this complaint, Mrs*** cites issues with vehicle
alignment and tire wear, and requests that CarMax replace the tires at no cost
to her. CarMax’s records indicate that
an alignment on Mrs***’s Vehicle was completed on or about November
6, to resolve her alignment concern.
Service records indicate the Vehicle’s tire tread measured above both CarMax
and North Carolina state safety standards.
As a gesture of goodwill, CarMax offered Mrs*** the option to replace
the Vehicle’s tires at wholesale cost.
CarMax’s records indicate that this offer was extended to Mrs
*** on or about November 13, 2015.
Should she wish to pursue replacement of the tires, Mrs*** is
welcome to contact the service department at CarMax directly
CarMax appreciates the opportunity to respond to this complaint
Please contact me at *** extension ***
with any questions you may have
Sincerely,
*** ***
Analyst, Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I picked the car from dealership todayAfter driving a car for a couple hours I noticed that the car still pulls to the right and steering wheel not completely centered yetIm taking the car back to the dealer to have it fixed correctlyOnce this is done I will close this complaint
Regards,
*** ** ***

August 21,
class="MsoNormal" "line-height:12.0pt">
Revdex.com Serving
Central Virginia, Inc
Moorefield Park Drive
Suite
Richmond,
VA
RE: Consumer
Complaint of *** ***
Dear
Sir/Madam:
Thank
you for sharing *** *** complaint and providing us an opportunity to
respond. Mr*** alleges that we
guaranteed him credit for his vehicle purchase and are not honoring this
guarantee. Mr*** complaint is
without merit.
On
July 26, 2015, Mr*** visited our store in *** *** and
financed the purchase of a *** *** *** (the “Vehicle”) as evidenced by
the Retail Installment Contract (the “Contract”) attached hereto for
reference. When Mr*** signed the
Contract and took delivery of the Vehicle, the credit had been extended and the
Contract was final; we do not engage in the practice of spot deliveries.
On
his credit application, Mr*** made certain representations regarding his
income and employment status which he sought to substantiate by providing a pay
stub. Subsequent to Mr***’s
purchase, upon a closer examination of his pay stub, concerns arose regarding
its legitimacy and the representations made by Mr***
For
several weeks, we have tried to contact Mr*** (by phone and in writing)
and his employer, *** ***, to verify his representations. Mr*** has not returned any of our phone
calls and had been completely unresponsive.
We additionally have had no success in verifying Mr***’s
information with *** ***
Under
the Contract, Mr*** made the following representations and promises, among
others:
You promise that you
have given true and correct information in your credit applicationYou
understand that in entering this Contract we have relied on the representations
you have made to us. Upon request, you
agree to provide us with documents and other information necessary to verify
any item contained in your credit application.
Despite
our persistence in attempting to reach Mr***, he has failed to satisfy these
representations and therefore is in default under the Contract. Accordingly, we have asked Mr*** to
either substantiate his information or return the Vehicle to us. In the interest of customer service, we will
provide Mr*** an additional days from the date of this letter to
contact *** ***, our Director of Finance Operations and Risk, at
***. If Mr*** is
unresponsive or cannot verify his information, we will pursue the remedies
available to us under the Contract.
Thank
you for bringing this matter to our attentionIf you have any questions or
concerns, please feel free to contact me at *** extension ***.
Sincerely,
*** ***
***
***
*** *** ***
***

February 6,
margin-right: 0in; margin-bottom: 0pt; margin-left: 0in;" class="MsoNormal">
VIA ELECTRONIC MAIL
*** *** *** ***
*** *** *** *** ***
*** *** *** *** *** ***
*** ** ***
Re: Complaint ID ***
*** *** ***
Dear *** ***:
I am in receipt of the complaint that was filed by Ms*** ***, on January 10, 2014, regarding a *** *** *** (the “Vehicle”), VIN ***, that was purchased from CarMax ** *** *** *** (“CarMax”) on or about January 30,
CarMax serviced the Vehicle on or about February 18, and made repairs to fix the left rear tire, because it was leaking, at no charge. CarMax serviced the Vehicle on or about November 11, and replaced the air filter and wiper blades. These repairs are considered routine maintenance. CarMax serviced the Vehicle again and diagnosed the driver’s inner door panel on or about January 9, 2014. The claim to repair the inner door panel was declined by the Extended Service Plan (“ESP”) purchased by *** ***. CarMax also suggested that *** *** file a claim with her auto insurance on the inner door panel. *** *** elected to have the Vehicle appraised and had it towed to ***.
CarMax would like to invite *** *** to bring the Vehicle in for an appraisal offer if she would like to sell the Vehicle to CarMax. Additionally, if *** *** would like a copy of her ESP contact outlining the terms and conditions of her coverage, she may contact the Business Office at *** to request a copy
CarMax appreciates the opportunity to respond to this complaint. However, CarMax is declining the settlement as set forth in this complaint
Sincerely,
*** ***
***
*** *** ***

July 28,
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
12.0pt">
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive
Suite
Richmond, VA
RE: *** *** Complaint
Complaint
ID: ***
Dear Sir/Madam:
Thank you for sharing Ms*** *** complaint and
providing us with the opportunity to respond.
We are pleased to inform you that we have resolved Ms*** complaint to her satisfaction by confirming that her retail installment
contract (“Contract”) is valid with CarMax Auto Finance and, as a matter of
customer service, crediting her first monthly payments of $
For explanation, Ms*** visited our *** *** store
on May 2, and applied for credit to purchase a *** *** *** (the
“Vehicle”). Ms*** received a
credit offer from *** *** containing a proof of income (“POI”)
documentation requirement. Ms
*** provided this documentation, executed the retail installment
contract (“Contract”) and took delivery of the Vehicle. Shortly thereafter, we discovered that the
POI documentation was incomplete.
By the time we had coordinated with Ms*** to obtain the
remainder of the POI documentation, *** *** credit offer had expired in its
systems. When we approached Ms
*** for assistance in refreshing this exact offer with *** *** we
misinformed her on the process, asking that she return to the store with the
Vehicle instead of assisting us over the phone.
We apologize to Ms*** for the misunderstanding and any
inconvenience, and have already provided feedback to the relevant
associates. Additionally, we explained
to Ms*** that we do not engage in any form of “spot delivery.” Except in cases of misrepresentation or fraud,
every executed retail installment contract is final and binding and we never
require a customer to return the vehicle.
If Ms*** has any further questions
or concerns regarding our explanation, she is welcome to contact me by phone at
*** *** or by email at *** Thank you for bringing Ms*** complaint to our
attention. If you need any additional
information, please do not hesitate to contact me directly at the contact
information provided above

March 27,
*** ***
0.0001pt;">Revdex.com
Moorefield Park Drive Suite
Richmond, VA
Re: MS*** ***
Dear Mrs***,
Thank you for forwarding the complaint received in
your office from MsValoree *** regarding the Volkswagen Beetle, 3VWJP7AT3CM(the “Vehicle”) that was
purchased on or about October 25, from the CarMax store located in Davie,
Florida (“CarMax”). In this complaint, Ms
*** is requesting reimbursement in the amount of $for the mirror
replacement and $2,for the Extended Service Plan (“MaxCare”)
CarMax is offering to reimburse Ms*** for the mirror
replacement and apologizes for the inconvenience and frustration Ms***
experienced. CarMax requests Ms***
fax the repair invoice to *** to the attention of *** ***,
Operations Manager for processing of the reimbursement. The MaxCare coverage can be used at any ASE
Certified shop of Ms***’s choosing, but if she wishes, Ms*** can
return the MaxCare for a prorated refund amount based on the Vehicle’s mileage
and time owned. To complete this
transaction, Ms*** should contact CarMax at *** extension
***. With this offer, CarMax considers the
settlement request resolved as set forth in the complaint
CarMax appreciates the opportunity to respond to this
complaint.
Please call me at *** ***, extension ***, if you
have any questions
Sincerely,
*** ***
Analyst, Customer Relations

I got my car from Carmax in August It's a *** *** and it's the worst car ever! Had I done my research I would've known about the transmission problems these car models haveBut I had to learn the hard wayWithin days the transmission was making the car jerk extremely hard and would get stuck in between shiftsTook it back and they tried to make me pay for itI told them no because the car didn't last for days! They went ahead and took the car for 2-weeks just to do a temporary fixAll they did was place the valve piece and not the transmissionMonths later the car gave out on me again in the middle of a busy intersection! I called to see if I had a warranty on the repair they did before, I never received a response backI had to pay $to get the transmission and alternator replacedNow the car is still doing the same exact thing! Called corporate to make a complaint and they told me they understand I don't have any confidence in them even though they can promise me they will fix the problem this timeOf course I don't have any confidence the problem should've been fixed the first time! I don't have the money to keep trying to pay to "fix" a problem that nobody is quite sure on what it actually is! I live in *** so I will definitely look into the lemon law and get a lawyer to resolve this issue at this pointI'm fed up and I will NEVER do business with Carmax again!

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received a statement of reply from representative *** *** regarding my complaint against CarMax
Firstly, I now see why there is no accountability within the CarMax *** location! There absolutely was an e-mail sent to them from*** regarding the status of my car repairs those repairs were listed point by point and I was copied to that e-mailAt first they were saying they couldn't open it, now they never received itIf necessary I will forward the e-mail sent to "both of us" regarding service
Secondly, the service depart was unable to duplicate my concerns due to the fact they are either incompetent or simply just lazy! How hard was it to look and see that the cv joints were worn and needed to be replacedWhich is what I told their technician at the time of serviceI was told they couldn't see it, but they're professionals!?!?!
Thirdly, lessons will be learned and CarMax Katy has delivered a valuable one to me which is to record everything! If they saw a recall problem, why wasn't it dealt with? Why wasn't it ever mentioned to me or recorded in any wayAs I said before, sadly they obviously don't care about being reputable! No estimate was given regarding anything they found because my car sit there for days issues unreasonably unresolved!
Fourthly, The entire staff may need to forgo severe training from the receptionist to the customer relations analyst! The entire team is a joke! They've each misrepresented the company as well as myself, the customer! I'm seriously considering whether or not I would be able to trust them to honestly handle the detail of making the necessary repairsI did not purchase my car from their location nor did I share that information with themThe complaint was made this year, not really sure where or how she received a letter from to be of relevance in 2014!
Moving forward, my request would be that whatever "analyst" used to speak on behalf of the situation that took place on October 9th actually know in detail what actually occurred! There is an e-mail and it was absolutely sent and received by both parties it was assigned to!
*** *
Regards,*** ***

April 22,
*** ***,
Operations
Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: Ms*** ***
Complaint ID: ***
*** *** (the “Vehicle”), VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated April 8, regarding
the Vehicle purchased from the CarMax store located in Columbus, Ohio (“CarMax”)
on or about August 14,
In her complaint, Ms*** describes concerns with reimbursement
for the cancellation of her MaxCare extended service plan and GAP policy, as
well as the appraisal value for the car she previously traded inShe requests
that CarMax pay $4,toward the principal balance for her loan to decrease
her monthly payment amount moving forward
CarMax’s records indicate that Ms*** connected with both the
Columbus Sawmill location and the Customer Relations department regarding her
concerns on or about March 28, Company records state that it was
discussed with Ms*** that any reimbursement resulting from the
cancellation of her MaxCare extended service plan and GAP policy would be
applied toward the principal balance for her loan, and would not decrease her
monthly payment for the VehicleInformation regarding the cancellation of
these policies is also included in the contracts Ms*** signed at the time
of purchase
To ensure customers receive the best financing options, CarMax
offers three business days to refinance from the date of sale, penalty- and
interest-freeAs the Vehicle has now been owned by Ms*** for longer than this
period, any decisions regarding loan payment adjustments or refinancing are at
the discretion of her lienholderCarMax’s records note that Ms*** was recently
presented with the option to have the Vehicle appraised, and to look into
available vehicles that better fit her desired payment amountWhile CarMax is
unable to participate in the requested cash settlement, Ms*** is
encouraged to connect with the sales department for additional questions or to
schedule an appraisal by calling CarMax Columbus Sawmill at 614-799-
CarMax appreciates the opportunity to respond to this complaint
Please contact me at (800)519-1511, extension ***,
with any questions you may have
Sincerely,
Kristina S***
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told specifically by the Service Manager, *** ***, that my car could not be adequately repairedHe stated that they had attempted to replace the trunk shocks with aftermarket parts and they were too longHe further stated that they had tried used trunk shocks and they performed as poorly as mine did after secondsI asked him specifically if used shocks would correct the problem and he stated they would be in the same condition as my current shocks due to the weight of the trunk lidUltimately, there is no fix for this issue For this reason, I am asking for a monetary adjustment to the purchase price of the car
Their offer to continue to search for used shocks is not acceptable after they told me it would not fix the issueTheir offer to buy back the car will only come at an additional cost to me because I will have to shop, go through the credit check and finance process again, etcI have already tinted the windows, purchased factory floors mats, paid the personal property taxes, paid the first months car payment, and paid the first installment of car insuranceI feel as though the dealership should assume responsibility for selling me a car that cannot be fixed instead of just saying that I can take used parts that won’t fix it or sell it back to them so they can sell it to another unsuspecting buyerIf they cannot show good faith buy extending the warranty then I am requesting a monetary adjustment for the purchase of a car that cannot be fixed properly

July 7,
*** *** ***
***
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** *** *** ***
Complaint ID: ***
*** *** *** (the “Vehicle”),
VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated June 25, regarding
the Vehicle purchased from the CarMax store located in Beaverton, Oregon (“CarMax”)
on or about June 24,
In the complaint Mr*** describes concerns with communication
and delays related to transferring the VehicleMr*** also states he was
not able to receive a temporary license plate for the Vehicle, which would
allow him to later acquire the desired veteran’s vanity plate with the Department
of Motor VehiclesHowever, Mr*** shares that he paid for and received a
standard license plate at CarMaxHe now requests that CarMax refund him the
amount that he paid for the standard license plate at the time of purchase
CarMax’s records indicate that the Beaverton location has a few license
plate options available for customers to select from in-storeThese options,
however, do not include the veteran vanity license plateWhen a style of
license plate is requested that is not available in-store, CarMax’s policy
includes issuing a temporary tag at a cost of approximately $to the customer,
which allows the customer up to days to purchase the desired vanity license plates
at their local Department of Motor Vehicles office
While CarMax has no record of Mr*** request for a temporary
tag at the time of sale, a member of CarMax Beaverton’s Business Office
department called Mr*** on or about July 12, and offered to refund him
the difference between the cost of a standard license plate and a temporary tag
feeCompany records indicate that Mr*** was unavailable at the time of
that call, so a message was left for himShould Mr*** wish to accept
CarMax’s offer, he is encouraged to call the CarMax Beaverton’s Business Office
at *** option **
CarMax appreciates the opportunity to respond to this complaint
Please contact me at *** extension ***,
with any questions you may have
Sincerely,
Kristina S***
*** *** *** ***

November 14,
class="MsoNormal" "margin: 0in 0in 0pt; line-height: normal;">VIA ELECTRONIC MAIL
*** *** *** ***
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
*** *** ***
Dear *** ***
I am in receipt of the complaint that was filed by *** *** ***, on October 13, 2014, regarding a *** *** *** (the “Vehicle”), *** *** that was purchased from CarMax in *** *** (“CarMax”) on or about September 27, 2009. CarMax offered to assist *** *** in finding another Vehicle as a gesture of customer service. *** *** purchased a *** *** *** *** *** from CarMax on or about November 8,
CarMax appreciates the opportunity to respond to this complaint. CarMax considers this complaint resolved
Sincerely,
*** ***
*** *** *** ***

August 12,
"margin: 0in 0in 0pt; line-height: normal;">VIA ELECTRONIC MAIL
*** *** *** ***
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
*** *** ***
Dear *** ***:
I am in receipt of the complaint that was filed by *** *** ***, on July 26, 2014, regarding a *** *** ** (“the Vehicle”), VIN ***, that was purchased from CarMax *** *** *** (“CarMax”) on or about August 15, 2013.
CarMax provided a copy of the AutoCheck Vehicle History Report to *** *** during the sale of the Vehicle. The AutoCheck report issued at that time did not show any record that the Vehicle was in a previous accident. AutoCheck currently is not reporting the accident in their history report. *** is another vehicle history report vender, they do show a record of an accident on or about July 19, 2013.
CarMax guarantees that all of our used vehicles sold are free and clear of frame damage. The reports from both venders, *** and AutoCheck, do not show any record of structural or frame damage to the Vehicle. Additionally, we were not provided the opportunity to appraise or inspect the Vehicle for any damage. Had we been provided the opportunity, we could have reached out to *** to research the accident reported on *** and confirm if it was reporting accurately or if the record should be revised due to incorrect data reporting
CarMax appreciates the opportunity to respond to this complaint. However, CarMax is declining the settlement as set forth in the complaint. If you have any questions, please contact me directly at *** *** extension ***
Sincerely,
*** ***
SrAnalyst, Customer Relations

The consumer called and stated that she did receive the refund
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

September 29,
***
*** *** ***
Moorefield Park Drive, Suite
Richmond, Virginia
*** *** *** ***
Complaint ID ***
*** *** *** *** *** *** ***
Dear Mrs***:
I am writing
in response to your letter dated September 4, 2015, wherein you forwarded a
complaint from *** *** *** regarding the Vehicle purchased from the store
located in Gaithersburg, Maryland (“CarMax”) on or about August 29, 2015. Dr*** requested in the desired settlement
for CarMax to cancel her purchase transaction, expedite the cancellation of the
loan with *** *** *** *** and delete this trade line
from her credit report
CarMax’s records indicate that after Dr*** returned the Vehicle on or about August 31, 2015, information was immediately
overnighted to *** stating that the Vehicle had been returned in order to
initiate the cancelation of the loan
CarMax attempted to contact *** on Dr***
behalf to inquire whether the loan had been closed out or not. However, *** could not provide this
information to CarMax and recommended that Dr*** contact them directly at
*** to follow up on this concern
Additionally, CarMax has no control of what
finance companies report to the credit bureaus and has no authority whatsoever
to request the removal of trade lines
CarMax appreciates the opportunity to respond
to this complaint
Please contact me at *** extension *** with any
questions you may have
Sincerely,
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1) We were told when we purchased the car that most likely the Carmax service department could handle any problem that would come up concerning our SmartWe had it back to there shop twice for an overheating problem, 1st time because a fan was making a rubbing noise and 2nd when this noise went away and the car was overheating with AC on sitting at a stopNeither time was this problem fixedNow this 3rd time the car stopped running altogetherUnderstand the 2nd time we brought it in we were given a loaner car as we dropped it off, not after any diagnosis was made to determine anythingAnd this second time was far past any day period we are just now finding out aboutMy desire for a full refund is because of this lie that their service department can fix our carThey have no one that can do anything to itTherefore if they want to advertise as a reputable dealership they should offer me a full refund of the original cost as it has been to no avail for us.
2) Mr*** as well as the service department have all of our contact numbersWe have no othersI have been there twiceWe've called Mr*** and he hasn't returned the callsWe have authorized them to send the car to West Memphis for repairsThey have not done so.
3) So far I have dealt with several "customer service" people that work Carmax's Facebook pageSo far I always get a cheery "we want you to be satisfied with our service" form message, but no serious efforts to work on my behalf to get the Memphis Carmax management to do anythingThey say they are in "constant contact" with them, but we still only have the one call to my wife's cell phone, which she has silenced because of her office cell phone policyShe called back and left voice mails which have done nothingIt's Friday now and nothing will get done until late Monday
If they showed up tomorrow with a running Smart in my driveway I will not be satisfiedThis is about to go into its 4th weekThey have don't nothing but made the use of the extended warranty a hassle for the main reason of me not using itYes I will get a refund on my remaining time with the warranty after this is doneBut I'm sure there will be fees and ETF's that are going to eat most of what I believe I have comingOf course Carmax is going to say they have nothing to do with thisThey only SELL the warranties And pocket the money.
Regards,
*** ***
***

February
"margin: 0in 0in 0pt;" class="MsoNormal">*** ***, Operations Supervisor
Revdex.com
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***, Complaint # ***
*** *** ***, VIN *** (the “Vehicle”)
Dear *** ***:
Thank you for forwarding the complaint received in your office from *** ***, who purchased the aforementioned Vehicle from CarMax of Pineville, North Carolina (“CarMax”), on October, 2013. In his complaint, *** *** requests reimbursement in total of expenses incurred at a *** dealership to replace transmission fluid and a filter, which the dealership allegedly stated were the wrong type for the Vehicle
A review of CarMax’s records shows that only products that meet or exceed the manufacturer’s specifications are used in the renewal process for any vehicle. Additionally, CarMax was unaware of any mechanical concern with the Vehicle and was not provided the opportunity to diagnose any issue. Regardless, as a gesture of good will, CarMax offered to reimburse half of the expense incurred. *** *** declined this offer
Should *** *** wish to accept CarMax’s offer of participation at 50% of the cost incurred, he may contact the service manager at CarMax directly at *** *** extension ***
Thank you for the opportunity to respond. If you have any questions, please contact me directly at *** *** extension ***
Sincerely,
*** ***
CarMax Customer Relations

December 29,
*** *** Operations Supervisor
",serif">RevDex.com
Moorefield Park Drive, Suite
Richmond,
VA
RE: *** ***
*** *** (VIN: ***
the “Vehicle”)
Dear Mrs
***,
Thank you for forwarding the
complaint received in your office from Ms*** regarding her purchase of
the Vehicle from CarMax of Greensboro, NC (“CarMax”) on June 12th, In her
complaint, Ms*** requested that CarMax replace the Vehicle due to oil
consumption concerns since her purchase
Prior to filing this complaint, on
December 28th, 2015, Ms*** contacted CarMax Customer
RelationsCarMax worked with a Chevrolet dealership to address the concerns on
the Vehicle and complete a diagnosisIn the interest of customer service, returned
the Vehicle on January 18th, 2016, and refunded Ms*** of all
expenses since her purchase
In
the event Ms*** has any further questions, she is welcomed to call me at
1-800-519-1511, extension ***
Thank you for giving CarMax the
opportunity to respond to this matter
Sincerely,
Curt
***
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
It was not as simple as Carmax made it soundI could not just reinstate my original vehicle loans per *** *** *** *** ***Also why would I want two vehicles back that Carmax had in there possession for over a monthI don't no what they did to them or who they let drive them, I traded them in so someone may have inquired about them and drove them and possibly damaged them, who knowsAt the end of the day I got poor service and no real solution to this problem other than just returning the vehicle to CarmaxWhat do I get for my troubles and inconvenience? I trusted I was buying a quality vehicle from a quality dealershipI was wrongThey committed fraud, whether it was there fault or not, they sold me the vehicleThis should have been researched prior to them putting the vehicle on there lotI don't consider this closed, I want to know how they plan to compensate me for my lost time without a vehicle, the vehicle I chose to purchase from them, not the rental car they offered for a week and a halfThis also caused a lot of unnecessary running around on my partTaking the vehicle to Merrillville twice to return it, back and forth to the *** dealership several times trying to resolve this situationAre they willing to reimburse me mileage for wasting my time? People don't normally run around that much when purchasing a vehicle from a normal/honorable dealership!