CarMax , Inc.

I purchased a *** *** from CarMax's Garland, TX location in January The vehicle was a second vehicle so I wasn't driving it much However, my primary vehicle was in use and I needed to use the Rover more frequently Immediately, I started having issues First, needed new tires (which I know is not covered) Then a computer update and service Again, not covered Then the entire electrical system when out in the vehicle I live in Texas and it was degrees with no A/C and unable to roll down windows CarMax kept the vehicle for almost three weeks trying to identify the problem When I expressed that I did not feel comfortable driving (whenever it got fixed) driving a vehicle with severe electrical issues, I was told that there was nothing to do but resell it back to CarMax, at a loss, and get something else from their lot This is the most horrible customer service from the corporate office and the local store I will say that the staff (following the company line) were very friendly as they continued to tell me "no" politely Go anywhere else for your auto needs

May 21,
Via Electronic Mail
*** ***, Operations Supervisor
Revdex.com
Moorefield Park Drive, suite
Richmond, Virginia
Re: *** ***
Dear *** ***:
I am writing in response to your letter which forwarded the complaint of *** ***
On June 23, *** *** sold to CarMax a *** *** **, *** (the “Vehicle”) to CarMax in Roseville, California. In her desired settlement *** *** requested a check for $*** which she paid to a collection agency for towing and storage of a vehicle that was no longer hers.
After *** *** sold her vehicle to CarMax the vehicle was towed and stored. The collections company aggressively pursued *** *** even after CarMax mailed a Vehicle Purchase Agreement that *** *** submitted to the collections company. With threats to report this to the credit bureau, *** *** paid the collection company $***
CarMax has agreed to reimburse *** *** $***. A check will be mailed directly to *** ***
If you have any questions, please contact me at *** ***, extension ***. Thank you for providing CarMax with an opportunity to respond
Sincerely,
*** *** **Analyst Customer Relations

August 12,
"margin: 0in 0in 0pt; line-height: normal;">VIA ELECTRONIC MAIL
*** *** *** ***
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
*** *** ***
Dear *** ***:
I am in receipt of the complaint that was filed by *** *** ***, on July 26, 2014, regarding a *** *** ** (“the Vehicle”), VIN ***, that was purchased from CarMax *** *** *** (“CarMax”) on or about August 15, 2013.
CarMax provided a copy of the AutoCheck Vehicle History Report to *** *** during the sale of the Vehicle. The AutoCheck report issued at that time did not show any record that the Vehicle was in a previous accident. AutoCheck currently is not reporting the accident in their history report. *** is another vehicle history report vender, they do show a record of an accident on or about July 19, 2013.
CarMax guarantees that all of our used vehicles sold are free and clear of frame damage. The reports from both venders, *** and AutoCheck, do not show any record of structural or frame damage to the Vehicle. Additionally, we were not provided the opportunity to appraise or inspect the Vehicle for any damage. Had we been provided the opportunity, we could have reached out to *** to research the accident reported on *** and confirm if it was reporting accurately or if the record should be revised due to incorrect data reporting
CarMax appreciates the opportunity to respond to this complaint. However, CarMax is declining the settlement as set forth in the complaint. If you have any questions, please contact me directly at *** *** extension ***
Sincerely,
*** ***
SrAnalyst, Customer Relations

November 14,
class="MsoNormal" "margin: 0in 0in 0pt; line-height: normal;">VIA ELECTRONIC MAIL
*** *** *** ***
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
*** *** ***
Dear *** ***
I am in receipt of the complaint that was filed by *** *** ***, on October 13, 2014, regarding a *** *** *** (the “Vehicle”), *** *** that was purchased from CarMax in *** *** (“CarMax”) on or about September 27, 2009. CarMax offered to assist *** *** in finding another Vehicle as a gesture of customer service. *** *** purchased a *** *** *** *** *** from CarMax on or about November 8,
CarMax appreciates the opportunity to respond to this complaint. CarMax considers this complaint resolved
Sincerely,
*** ***
*** *** *** ***

February
"margin: 0in 0in 0pt;" class="MsoNormal">*** ***, Operations Supervisor
Revdex.com
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***, Complaint # ***
*** *** ***, VIN *** (the “Vehicle”)
Dear *** ***:
Thank you for forwarding the complaint received in your office from *** ***, who purchased the aforementioned Vehicle from CarMax of Pineville, North Carolina (“CarMax”), on October, 2013. In his complaint, *** *** requests reimbursement in total of expenses incurred at a *** dealership to replace transmission fluid and a filter, which the dealership allegedly stated were the wrong type for the Vehicle
A review of CarMax’s records shows that only products that meet or exceed the manufacturer’s specifications are used in the renewal process for any vehicle. Additionally, CarMax was unaware of any mechanical concern with the Vehicle and was not provided the opportunity to diagnose any issue. Regardless, as a gesture of good will, CarMax offered to reimburse half of the expense incurred. *** *** declined this offer
Should *** *** wish to accept CarMax’s offer of participation at 50% of the cost incurred, he may contact the service manager at CarMax directly at *** *** extension ***
Thank you for the opportunity to respond. If you have any questions, please contact me directly at *** *** extension ***
Sincerely,
*** ***
CarMax Customer Relations

December 29,
*** *** Operations Supervisor
",serif">RevDex.com
Moorefield Park Drive, Suite
Richmond,
VA
RE: *** ***
*** *** (VIN: ***
the “Vehicle”)
Dear Mrs
***,
Thank you for forwarding the
complaint received in your office from Ms*** regarding her purchase of
the Vehicle from CarMax of Greensboro, NC (“CarMax”) on June 12th, In her
complaint, Ms*** requested that CarMax replace the Vehicle due to oil
consumption concerns since her purchase
Prior to filing this complaint, on
December 28th, 2015, Ms*** contacted CarMax Customer
RelationsCarMax worked with a Chevrolet dealership to address the concerns on
the Vehicle and complete a diagnosisIn the interest of customer service, returned
the Vehicle on January 18th, 2016, and refunded Ms*** of all
expenses since her purchase
In
the event Ms*** has any further questions, she is welcomed to call me at
1-800-519-1511, extension ***
Thank you for giving CarMax the
opportunity to respond to this matter
Sincerely,
Curt
***
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** *** On Saturday is when the credit check was ran at the Carmax office, of which we did decline their offers, as the APR's where to highWe also told our sales consultant *** that we are still interested in the vehicle and would like to go to our own bank on Monday (the next day they where open) and see what they offer us, at which point she printed us out a bill of saleBUT ALL OF THIS IS IRRELEVANT, because on that Monday, *** CALLED US, STATING THAT THE CAR IN FACT WAS STILL AVAILABLEAt which point we told her we are at the bank and have been approved for the loanSHE THEN DISCUSSED WITH HER MANAGER AND OUR LOAN OFFICER THE DISBURSEMENT OF THE FUNDS, IN WHICH THEY REACHED AN AGREEMENTAfter the check had been printed and signed is when we received a call stating the car has a transfer request on it. AFTER THEY CALLED US STATING THE CAR IS IN FACT AVAILABLE, US STATING WE HAVE BEEN APPROVED FOR THE LOAN, DISCUSSING DISBURSEMENT OF THE FUNDS, AND HAVING THE CHECK PRINTEDIs when they told us the car has received a transfer requestAll of this was maybe within a 1-hour period

June 8th,
*** *** *** ***
",serif">RevDex.com
Moorefield Park Drive, Suite
Richmond,
VA
RE: *** ***
(VIN: *** the
“Vehicle”)
Dear Mrs
***,
Thank you for forwarding the
complaint received in your office from Ms*** regarding her purchase of
the Vehicle from CarMax of *** ** (“CarMax”) on May 7th, In
her complaint, Ms*** expresses dissatisfaction with the Vehicle as a result
of cosmetic concerns after purchaseMs*** requested that CarMax honor
the original contract terms on her purchase in providing her with a replacement
vehicle
CarMax
was aware of Ms***’s concerns prior to receiving this complaintMs
*** brought the Vehicle to CarMax with service concerns on the Vehicle on
approximately May 20th, These concerns were addressed within
CarMax’s Limited 30-Day Warranty periodAfter repairs were completed, Ms
*** voiced dissatisfaction with the quality of repair CarMax performedAs
a result, in the interest of customer service, CarMax provided Ms*** the
option to return the Vehicle and find a replacement vehicle to better meet Ms
***’s expectations
CarMax
is unable to honor Ms***’s request as the terms of the contract would be
at the discretion of the finance company funding Ms***’s loanThis was
communicated with Ms*** several times during her visits to CarMaxMs
*** elected to return the Vehicle and received her down-payment refunded
from the original transaction
In
the event that Ms*** would like to purchase a vehicle from CarMax, or if
she has any questions regarding this matter, she is more than welcome to
contact me at ***, ext***
Thank you for providing
CarMax the opportunity to respond to this matter
Sincerely,
Curt
D***

March 21,
*** ***,
Operations
Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: Mr*** ***
Complaint ID: ***
2-*** *** (the “Vehicle”), VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated March 6, regarding
the Vehicle purchased from the CarMax store located in Houston, Texas (“CarMax”)
on or about January 18,
In his complaint, Mr*** describes concerns with the cosmetic
quality of paint with the fenders and hood of the Vehicle, and requests that
CarMax pay an estimated $1,for him to have the front end of the Vehicle repainted
at a body shop of his choice
CarMax’s records indicate that Mr*** was in communication
with both the Senior Management Team at the store, as well as a Customer
Relations Analyst, regarding his concerns starting on or about February 10,
During this period, notes state that the Vehicle was inspected and the
paint was verified as exceeding CarMax’s standardsCustomer Relations records
indicate that Mr*** was presented with the option to return the Vehicle
outside of CarMax’s 5-Day Money-Back Guarantee on or about February 29, Starting
on this date, Mr*** was given one week to return the Vehicle if he wished
to do so
CarMax did not receive confirmation from Mr*** that he would
like to return the Vehicle within his offered extension period, and as such, will
not be participating in another return offer at this pointAs the Vehicle was
noted as exceeding cosmetic standards after multiple inspections, CarMax will
not be participating in covering the expenses for repainting the front-end of
the Vehicle, as requested by MrHunterShould Mr*** have any additional
concerns he would like to discuss regarding the Vehicle, he is encouraged to
contact the location by calling 281-970-
CarMax appreciates the opportunity to respond to this complaint
Please contact me at (800)519-1511, extension ***,
with any questions you may have
Sincerely,
Kristina S***
Analyst, Executive Response Team

Calibri;"> May 6,
Via Electronic Mail
*** ***
Revdex.com
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
I am writing in response to your letter which forwarded the complaint of *** *** ***
On February 14, *** *** purchased a *** *** *** ***, VIN *** (the “Vehicle”) from CarMax in Colorado Springs, Colorado. In her desired settlement *** *** stated she would like to be reimbursed for the power steering hose repair and rental car for a total of $*** and also the oil change of $***
The vehicle was taken to a dealer for a disconnected power steering pump hose to be repaired. The change oil light came on and *** *** had the oil changed.
CarMax is refunding the power steering hose repair and rental of $*** and the oil change of $***. CarMax considers the issue to be resolved
If you have any questions, please contact me at *** ***, extension ***. Thank you for providing CarMax with an opportunity to respond
Sincerely,
*** ***
SrAnalyst Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10343647, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I purchased *** *** from Carmax on November 22, 2014.At the time of purchase, The paperwork was signed and the loan was accepted by *** ***The vehicle was taken to Carmax on December 2, for serviceUpon completion, they requested additional funds for the purchaseI was displeased/ distressed/disturbed/offended/disappointed by Carmax actionI didn't adhere to the demand and left with my vehicleBase upon the above, it would appear that *** *** cut Carmax a check when they accepted the loanI think Carmax approach is deceitful
Regards,*** ***

January 24,
class="MsoNormal">
VIA ELECTRONIC MAIL
*** ***, Operations Supervisor
Revdex.com Serving Central Virginia, Inc
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
*** *** ***
Dear *** ***:
I am in receipt of the complaint filed by *** *** *** on January 7, regarding a *** *** *** (the “Vehicle”), VIN ***, that was purchased at the CarMax store located in Glen Allen, Virginia (“CarMax”), on or about October 1, 2013. *** *** requested in her desired settlement to be placed in a vehicle that is equivalent to the purchase price of the Vehicle she purchased
*** *** mentioned in her complaint that her Vehicle is pulling to the left and right and that she is experiencing a loose rattling noise.
*** *** brought the Vehicle to the CarMax in Glen Allen, Virginia to address the pulling concern on or about October 8, 2013. CarMax performed an alignment and balanced all four tires. The repairs were covered under her CarMax day Limited Warranty
*** *** returned to CarMax on or about October 23, to have a vibration concern addressed. CarMax preformed a diagnosis and found that one of the wheels was causing the vibration and the tires would not balance. CarMax replaced all four tires and performed an alignment. All repairs were covered under CarMax’s day Limited Warranty
*** *** brought the Vehicle in for an abnoise when turning at slow speeds on or about December 5, 2013. CarMax performed diagnosis and found that the front strut mounts and bearings were failing. CarMax replaced the front strut mounts and bearings. All repairs were covered by *** *** Extended Service Provider, *** *** ***. CarMax consumerized *** *** deductible for the repairs *** ***, Operations Manager, drove the Vehicle with *** *** and *** *** agreed the Vehicle was not pulling or making an abnoise
*** *** went on an extended test drive with the Operations Manager of the CarMax located in Glen Allen, Virginia on or about December 30, 2013. Again, CarMax was unable to duplicate *** *** concerns. During this visit CarMax offered *** *** to take her Vehicle to the dealer of her choice and CarMax would reimburse up to $in diagnostic charges. CarMax also offered to repurchase her Vehicle for original price of $15,
*** *** returned to CarMax on or about January 8, 2014. During this visit CarMax ran credit applications on a *** *** *** that *** *** had expressed interest in. She was provided multiple offers that were received from the finance companies. *** *** declined all offers received.
CarMax appreciates the opportunity to respond to this complaint. CarMax would like to extend the appraisal offer of $15,to *** ***. However, *** *** would need to provide the negative equity in the form of certified funds at the time she sells the Vehicle to CarMax If *** *** decides to keep the Vehicle CarMax will still honor the reimbursement up to $for her to take her vehicle to a third party facility for diagnosis and have work completed under the terms of her ***, Extended Service Plan. CarMax believes *** *** concerns have been fully addressed at this time and is declining any additional settlement
Please contact me at *** *** extension *** with any questions you may have
Sincerely,
*** ***
Analyst, Customer Relations

October 30,
class="MsoNormal">*** *** *** ***
Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE: *** *** ***
*** *** *** *** *** (the “Vehicle”)
Dear *** ***
Thank you for forwarding the complaint received by your office from *** *** regarding the Vehicle purchased from the CarMax of *** *** ** (“CarMax”) on September 14th, In her complaint, *** *** shared concerns with the loan associated with the Vehicle and the current status of the account after the return of the Vehicle
CarMax was aware of the return of the Vehicle processed on October 1st, In the time elapsed between the sale and return, the customer’s financing account through CarMax Auto Finance had been initiatedA welcome letter was generated and sent to the customer on September 24th, 2014, prior to the full return of her vehicle
CarMax would like to assure *** *** that her account is currently closed and no payment is due or owed. CarMax Auto Finance has advised that they are reviewing their procedures to determine how they can improve communication between the store and the financing division
Additionally, *** *** listed concerns regarding paperwork and communication related to her return of the Vehicle and refund of her down paymentCarMax records indicate that the refund of her down payment was completed as of October 5th,
Thank you kindly for providing CarMax an opportunity to respond to this situation
Sincerely,
*** ***
*** ***

*** ***
Revdex.com
*** *** *** *** *** ***
Richmond, Va.
Re: *** ***
Dear *** ***,
Thank you for forwarding the complaint received in your office from *** *** *** regarding the refund from the cancellation of the MaxCare, Extended Service PlanIn this complaint, *** *** is requesting the refund and an explanation as to why his refund was delayed
As stated in his letter, *** *** requested the cancellation of his Extended Service Plan on or about January 22, The process time for a customer to receive a refund is between 7-business days. *** *** contacted the store in *** *** on or about February 7, stating that she had not received the refund and was concerned that the check was being mailed to her physical address. *** *** stated that she wanted the check to be sent to her P.OBox. *** *** went to the store on or about February 10, stating that he did not want to wait any longer to receive his check. At that time, it was agreed that the store would overnight the check to *** *** physical address.
CarMax regrets any inconvenience that this may have caused *** *** due to the lapse in time of processing the refund. The refund check was processed and sent via Federal Express on or about February 12,
CarMax appreciates the opportunity to respond to this complaint. Please call me at
*** ***, extension ***, if you have any questions
Sincerely,
*** ***
*** *** *** ***

September 2,
VIA ELECTRONIC MAIL
*** *** *** ***
Revdex.com Serving Central Virginia, Inc.
Moorefield Park Drive, Suite
Richmond, VA
Re: Complaint ID ***
*** *** ***
***
Dear *** ***:
I am in receipt of the complaint filed by *** *** *** *** on August 10, regarding a *** *** *** (the “Vehicle”), *** *** that was purchased at the CarMax store located in *** *** *** (“CarMax”), on or about August 9, *** *** requested in his desired settlement that CarMax reimburse him $for previous maintenance performed on the Vehicle, provide free maintenance for a negotiable period of time at the location of his choice, and an extension on the 5-day money back guarantee.
*** *** mentioned in the complaint that there was a distinct vibration in the steering wheel and a hard pulling to the right when traveling at approximately 55-mph *** *** took the Vehicle to *** *** * *** *** to have these concerns addressed According to the complaint, *** *** * *** *** performed a diagnostic test on the Vehicle and discovered that all four tires needed to be replaced and aligned *** *** authorized Merchant’s Tire & Auto Centers to complete the needed repairs
CarMax provides a Limited 30-Day Warranty on all used vehicles Any repairs during the first days would need to be authorized by CarMax if the repairs are being performed by a third party facility CarMax appreciates the opportunity to respond to this complaint However, CarMax is declining *** ***’s request to extend the 5-day money back guarantee and also his request for free maintenance for a negotiable period of time
On or about August 14, CarMax mailed a reimbursement in the amount of $157.02, check #*** for *** ***’s previous visit at *** *** * *** *** as a gesture of goodwill CarMax has been in contact with *** *** and has scheduled a service appointment on September 1, to address any additional concerns.
Please contact me at *** *** extension *** with any questions you may have
Sincerely,
*** ***
*** *** ***

January 14,
*** ***,
Operations
Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
Complaint ID: ***
*** *** *** (the “Vehicle”),
VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated December 29, regarding
the Vehicle purchased from the CarMax store located in Riverside, California (“CarMax”)
on or about March 20,
In his complaint Mr*** states concerns regarding rotors and
brake pads on the Vehicle and requests that CarMax refund him $for
repairs to address those concerns
CarMax’s records indicate that Mr*** contacted Customer
Relations regarding his concerns on or about September 23, 2014, approximately
six months after purchasing the VehicleCarMax’s records indicate that the
service department spoke with Mr*** regarding setting us an appointment
The service department also explained that Mr*** would be responsible for
those repairs, due to the duration of time since the date of purchaseRecords
also state that Mr*** contacted Customer Relations on or about December 16,
2015, again requesting reimbursement for the rotors and brake padsCustomer
Relations records indicate that Mr*** was advised that CarMax would not be
participating in a refund
Mr*** is encouraged to communicate with CarMax directly regarding
any new concerns or questions he would like addressed
CarMax appreciates the opportunity to respond to this complaint
Please contact me at (800)519-1511, extension ***,
with any questions you may have
Sincerely,
Kristina S***
Analyst, Customer Relations

September 15,
*** *** ***
***
Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE:
*** *** ***
*** *** *** *** *** (“the Vehicle”)
Dear Mrs***,
Thank
you for forwarding the complaint received in your office from Ms*** regarding
her purchase of the Vehicle from CarMax of Newark, DE (“CarMax”) on September 6th,
Ms*** notified CarMax that the Vehicle had broken down on August 24th,
In an effort of customer service, CarMax extended the use of a loaner
vehicle to Ms*** while the Vehicle was being repaired by a local Dodge
dealership for further diagnosis and repair under the manufacturer’s warranty
Ms*** kept this loaner vehicle for the time the Vehicle was being
repaired
These
repairs were completed and the loaner vehicle was returned to CarMax as of
September 15th,
In
the event Ms*** has any further questions, she may reach me directly at ***, ext***
Sincerely,
*** ***
*** *** *** ***

February 19th,
*** ***, Operations Supervisor
",serif">RevDex.com
Moorefield Park Drive, Suite
Richmond,
VA
RE: *** *** (VIN:
*** the “Vehicle”)
*** ***
Dear Mrs
***,
Thank you for forwarding the
complaint received in your office from Mr*** regarding his purchase of the
Vehicle from CarMax of Hillside, IL (“CarMax”) on April 4th, In
his complaint, Mr*** requested full inspection and repair of a muffler concern
on the Vehicle
CarMax completed a 125-point
inspection prior to the sale of the VehicleCarMax was unaware of any concerns
from Mr*** prior to receiving this complaintA review of CarMax records
indicates no repair history for the Vehicle
CarMax management attempted to reach
Mr*** on February 9th, 2016, and February 11th,
2016, and received no responseCarMax also attempted to contact Kwik-Stop, the
facility Mr*** states completed a diagnosis on the VehicleKwik-Stop
advised CarMax that a full length pipe assembly was deemed necessary to repair
the muffler
CarMax
would be happy to discuss Mr***’s concerns further and determine any
available assistanceIf Mr*** has further questions, he may contact me at
1-800-519-1511, ext***
Thank you for providing CarMax the
opportunity to respond to this matter
Sincerely,
Curt
D***
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear ** ***,
The issue hasn’t been resolved with CarMaxThey are
claiming the problem with my vehicle started after the day warrantyAs you
can see from the Service Department for *** ***, I complained over small
bumps on 6/20/three weeks after I bought the vehicleThe vehicle was still
under warranty and I am still asking for a refund on the car rental for $
plus $which I paid on my *** *** for vehicle protection on the rental
vehiclePlease advise me on what I need to do nextThank you
*** ***

March 15,
"Times New Roman",serif;">*** ***, Operations Supervisor
RevDex.com
Moorefield Park Drive, Suite
Richmond,
VA
RE: *** ***
*** *** ** (VIN: ***
(“the Vehicle”))
Dear Mrs***,
Thank
you for forwarding the complaint received in your office from Ms***
regarding her purchase of the Vehicle from CarMax of Roswell, GA (“CarMax”) on November
14th, In her complaint, Ms*** shared Vehicle history
concerns related to the odometer and Vehicle Identification Number
A review of CarMax’s
records indicates that CarMax sold the Vehicle to Ms*** on November 11th,
with a mileage of ***During this transaction, CarMax provided Ms
*** with an AutoCheck Vehicle History ReportThis report matched the
Vehicle Identification Number on Ms***’ purchase paperwork and the Vehicle
she purchased
Ms
*** also stated CarMax completed brake repairs on the VehicleA review of
CarMax records indicates the Vehicle was serviced by CarMax for brake concerns
on November 18th, and March 29th, CarMax has
not performed any diagnosis or brake repairs sinceIn the event Ms***
currently has concerns with her brakes, CarMax will diagnose and service the concerns
at Ms***’ expense
In
her complaint, Ms*** requested a complete refund of all monies spent on
car payments, a CarMax extended service plan and a replacement vehicleCarMax
will not be offering these optionsIn the event Ms*** would like to sell
the Vehicle, she may have the Vehicle appraised at a local CarMax location
CarMax Auto Finance has
no affiliation with Ms***, as her purchase is financed through *** *** ***
Thank you
kindly for providing CarMax the opportunity to respond to this matter.
Sincerely,
*** ***
Analyst,
CarMax Customer Relations