Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First off, when one seeks service, one expects to be provided such service without complicationsThat is not necessarily the case most of the time; however, if complications arise, one should be notified and made aware of all formalities regarding such complicationswith that being said, I requested repairs performed on my watchThe repairs asked: we're the button on the side of my watch to be replaced and a new crystal that was scratch-free replaced on the face of my watchThe business sent me a quote with parts that were to be replacedI agreed to the quote that was givenThe list of parts given were in a form that only a person who repairs watches for a living could comprehendThe business owner purposely does this to unbeknowing customers to receive extra paymentWhy not state only half the work could be done? Why not clarify the terms givenAs you can see from previous complaints this gentleman has a common business practice of deceitMrC [redacted] also gives no date of completion with his services and customers have to inquire about workOnce they inquire about the work he doesn't respondI have proof of emails and correspondence pertains to this serviceI understand that I am liable for agreeing to the terms, but he is also liable about not divulging the specifics of the repairsBy not saying something, he is also accountableHe states he would agree to do additional repairs, but how can he do so without having such bias after this complaintThe customer deserves quality work--not partial workThis consumes time on my behalf and that also has a valueUltimately, I would like to see some type of compensation for this misuse of time and unwillingness to meet my service expectationsEven if I do not receive compensation, the satisfaction that someone else may see this complaint and think twice before doing business with WatchRepairsUSA is satisfaction enough.In addition, where in the world does a button for the side of a watch cost This isn't a Hermes or Hublot watchThis is inflation at its highest In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: my watch was placed inside a well-padded shipping box, so I don't agree that the watch was damaged during transitIn addition, even though the company pays for shipping inbound, I will have to pay shipping again to have the watch sent back to meHad they performed quality check on my watch before sending out, I would not have to file a caseMy initial desired resolution still stands, or if I get written agreement from the company that they will repair and put my watch in working order, at no cost to me, then I will accept the actionThis has been a very time-consuming and frustrating experience for me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business does not address my comments re my telephone conversation with Business manager [redacted] on June *Again, he offered to fix the damaged stem and crownHe recommended I send the watch back to them and instructed to call him first if I decided to do soI told him I have no confidence in their workIs he denying this conversation did not take place? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I’m sorry to hear that you’ve had an issue getting your watch backYour watch was sent to the manufacturer, as noted by your service center request and approvalThey are a particularly difficult manufacturer to deal with and extremely slowWe declined the estimate for you back in June (June **, one day after your decline) and have been working to get your watch backAs soon as we have it back from them we will ship it out first thing to youI will make sure that my team is aware of the situation and continue to work with your manufacturer to amend this situationWe apologize for the delay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Watch was not opened and not touchedIt has an unrepairable [redacted] movement inside which is not designed for repair, but only replacementThis is why we did not even open the watch upWe cannot be held responsible for a watch which was not even touched by us
While it is very rare that watches go missing while in transit to us, we always request proof of valuesA picture of you wearing the watch is not a substitute for watch valueSecondly, the watch was registered under multiple repair numbers with varying watch values that don't match the costs associated with similar watchesThirdly, we confirmed with the manufacturer that the watch you claimed to have was never produced by the factory, during the time frame or at the value statedWe have been in direct contact with you during this process and have made multiple attempts to resolve this issueIn all correspondence we have requested specific information and you have not produced what is needed to help on your behalf
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unacceptable Period In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the soul purpose for sending the working watch in, was as requested, to have the mildew removed from the faceTheir response to my request was an estimate for "overhaul and cleaning" Consequently, my understanding was this included cleaning the face Nothing from their estimate indicated otherwise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have confirmed with Cartier that your watch is with them and that it is under repairUnfortunately your repair is taking longer than expected, as can be the case with service centersYou approved your watch to be sent to the service center and the repairs to be performedWe have approved those repairs with Cartier and we will have your watch back to you as soon as those repair are completedWe can assure you that your watch is not stolenWe have no intention of keeping your watchIn fact your watch is not at our facility since March when your service center request was approvedTo note, watch repairs can take longer than expectedThe time frame we give you is an estimate based on standard repair times though some repairs can take longer, and sometimes quite a bit longer when parts are not available or discontinuedWe appreciate your patience while your watch is being repaired by Cartier
Customer sent us a [redacted] label and the watch will ship back to him this weekHe did not approve our FREE quote, and he is free to seek a second opinion
Hello [redacted] , Upon receipt of your first complaint to the Revdex.com, we contacted the Junkers factory that we forwarded your watch to with your permissionWe informed them that you no longer wished to wait for an estimate and asked that they please return the watch to you without repairIn order to further expedite that process, we covered the return shipping charges and asked the factory to ship the watch directly to you, rather than sending it back to our facility where it would have had to be re-processed and shipped out againAs per *** (document attached) you received the watch yesterday and signed for it as wellI would hope that the return of your watch free of charge would have resolved this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have received back my watch The resolution is only satisfactory in so far as the watch was finally returned after much difficulty and distressBecause I have not yet been able to determine whether the watch has been returned in the same condition I sent it There are numerous public complaints about this business and the condition in which watches have been returned - in some cases, damaged Therefore, I request that the matter remain open until I am able to have a professional determine the condition of my watch Separately, I would like to pursue consumer fraud protection and have the business investigated Thank youSincerely, [redacted] Sincerely, [redacted]
The customer received a free quote from us, this is the work we feel is necessaryIf he does not like the quote there is nothing stopping him from getting a second opinion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Oh requesting the return of my grandfather's pocket watch (my watch)His response was to inquire if I was sure I wanted my watch returned I responded within five minutes informing [redacted] that I was positive and I desired my watch be returned as soon as possible His next response agreed to return my watch and promised to send me a bill of shipping within the next few days I have never received such a bill or shipping statement When an estimate finally arrived, I regarded it as irrelevant since I was now positive I wanted the watch returned to me I have lost all trust in this company The watch may be of significant value because of its age and the company which made it.Thank you for your attention to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The insurance amount was provided by the customer, the shipping cost is based on a calculation of the insurance valueIf the customer wanted to change the insurance amount, they could have simply contact us by phone, email, or live chat and we would have been happy to make the adjustmentNothing can be done now, since we have already paid [redacted] to insure the package for 15k en route to the customer and the package is deliveredThe customer should probably stop calling attention to the fact that they have possession of illegal merchandise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My complaint has not been resolved because no progress has been madeThe business owner still flat out denies that they had any thing at all to do with the breaking of the light on my watch even though they were the ones who disassembled it or even give me answers as to why I was not notified that the light was no longer working when they received it so that I could file an insurance claim with [redacted] or decide not to have it worked on before I paid for the repairsNot even the slightest apology has been made by the owner nor has any offer been made to take a look at the watch to see if the fix is as simple as their repairman leaving a wire disconnectedThis business only pretends to care about their customers and the property that they entrust to them up until the point that you pay them your hard earned cash, after that they could care less about you or your watches and their one year warranty on their work, which is part of what the customer is paying for, is completely worthless In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Watch Repairs USA makes unfounded assumptions I have in fact had the battery checked I asked Watch Repairs USA to provide shipping damage claim information for a reason (which it refused to provide) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Paul Smith
The customer is now over-stepping their boundsWe agree to return the watch in the same condition it was (supposedly) sent to usI use the word supposedly because we have no way to prove or disprove what they are sayingAre processes are such that they would prevent a situation like thisWe are being gracious and offering to return the watch in the same condition at no cost, with no argument
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First off, when one seeks service, one expects to be provided such service without complicationsThat is not necessarily the case most of the time; however, if complications arise, one should be notified and made aware of all formalities regarding such complicationswith that being said, I requested repairs performed on my watchThe repairs asked: we're the button on the side of my watch to be replaced and a new crystal that was scratch-free replaced on the face of my watchThe business sent me a quote with parts that were to be replacedI agreed to the quote that was givenThe list of parts given were in a form that only a person who repairs watches for a living could comprehendThe business owner purposely does this to unbeknowing customers to receive extra paymentWhy not state only half the work could be done? Why not clarify the terms givenAs you can see from previous complaints this gentleman has a common business practice of deceitMrC [redacted] also gives no date of completion with his services and customers have to inquire about workOnce they inquire about the work he doesn't respondI have proof of emails and correspondence pertains to this serviceI understand that I am liable for agreeing to the terms, but he is also liable about not divulging the specifics of the repairsBy not saying something, he is also accountableHe states he would agree to do additional repairs, but how can he do so without having such bias after this complaintThe customer deserves quality work--not partial workThis consumes time on my behalf and that also has a valueUltimately, I would like to see some type of compensation for this misuse of time and unwillingness to meet my service expectationsEven if I do not receive compensation, the satisfaction that someone else may see this complaint and think twice before doing business with WatchRepairsUSA is satisfaction enough.In addition, where in the world does a button for the side of a watch cost This isn't a Hermes or Hublot watchThis is inflation at its highest In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: my watch was placed inside a well-padded shipping box, so I don't agree that the watch was damaged during transitIn addition, even though the company pays for shipping inbound, I will have to pay shipping again to have the watch sent back to meHad they performed quality check on my watch before sending out, I would not have to file a caseMy initial desired resolution still stands, or if I get written agreement from the company that they will repair and put my watch in working order, at no cost to me, then I will accept the actionThis has been a very time-consuming and frustrating experience for me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business does not address my comments re my telephone conversation with Business manager [redacted] on June *Again, he offered to fix the damaged stem and crownHe recommended I send the watch back to them and instructed to call him first if I decided to do soI told him I have no confidence in their workIs he denying this conversation did not take place? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I’m sorry to hear that you’ve had an issue getting your watch backYour watch was sent to the manufacturer, as noted by your service center request and approvalThey are a particularly difficult manufacturer to deal with and extremely slowWe declined the estimate for you back in June (June **, one day after your decline) and have been working to get your watch backAs soon as we have it back from them we will ship it out first thing to youI will make sure that my team is aware of the situation and continue to work with your manufacturer to amend this situationWe apologize for the delay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Watch was not opened and not touchedIt has an unrepairable [redacted] movement inside which is not designed for repair, but only replacementThis is why we did not even open the watch upWe cannot be held responsible for a watch which was not even touched by us
While it is very rare that watches go missing while in transit to us, we always request proof of valuesA picture of you wearing the watch is not a substitute for watch valueSecondly, the watch was registered under multiple repair numbers with varying watch values that don't match the costs associated with similar watchesThirdly, we confirmed with the manufacturer that the watch you claimed to have was never produced by the factory, during the time frame or at the value statedWe have been in direct contact with you during this process and have made multiple attempts to resolve this issueIn all correspondence we have requested specific information and you have not produced what is needed to help on your behalf
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unacceptable Period In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the soul purpose for sending the working watch in, was as requested, to have the mildew removed from the faceTheir response to my request was an estimate for "overhaul and cleaning" Consequently, my understanding was this included cleaning the face Nothing from their estimate indicated otherwise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have confirmed with Cartier that your watch is with them and that it is under repairUnfortunately your repair is taking longer than expected, as can be the case with service centersYou approved your watch to be sent to the service center and the repairs to be performedWe have approved those repairs with Cartier and we will have your watch back to you as soon as those repair are completedWe can assure you that your watch is not stolenWe have no intention of keeping your watchIn fact your watch is not at our facility since March when your service center request was approvedTo note, watch repairs can take longer than expectedThe time frame we give you is an estimate based on standard repair times though some repairs can take longer, and sometimes quite a bit longer when parts are not available or discontinuedWe appreciate your patience while your watch is being repaired by Cartier
Customer sent us a [redacted] label and the watch will ship back to him this weekHe did not approve our FREE quote, and he is free to seek a second opinion
Hello [redacted] , Upon receipt of your first complaint to the Revdex.com, we contacted the Junkers factory that we forwarded your watch to with your permissionWe informed them that you no longer wished to wait for an estimate and asked that they please return the watch to you without repairIn order to further expedite that process, we covered the return shipping charges and asked the factory to ship the watch directly to you, rather than sending it back to our facility where it would have had to be re-processed and shipped out againAs per *** (document attached) you received the watch yesterday and signed for it as wellI would hope that the return of your watch free of charge would have resolved this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have received back my watch The resolution is only satisfactory in so far as the watch was finally returned after much difficulty and distressBecause I have not yet been able to determine whether the watch has been returned in the same condition I sent it There are numerous public complaints about this business and the condition in which watches have been returned - in some cases, damaged Therefore, I request that the matter remain open until I am able to have a professional determine the condition of my watch Separately, I would like to pursue consumer fraud protection and have the business investigated Thank youSincerely, [redacted] Sincerely, [redacted]
The customer received a free quote from us, this is the work we feel is necessaryIf he does not like the quote there is nothing stopping him from getting a second opinion
Again there is simply no way the customer can possibly be sure we "destroyed" their lightLights burn out
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Oh requesting the return of my grandfather's pocket watch (my watch)His response was to inquire if I was sure I wanted my watch returned I responded within five minutes informing [redacted] that I was positive and I desired my watch be returned as soon as possible His next response agreed to return my watch and promised to send me a bill of shipping within the next few days I have never received such a bill or shipping statement When an estimate finally arrived, I regarded it as irrelevant since I was now positive I wanted the watch returned to me I have lost all trust in this company The watch may be of significant value because of its age and the company which made it.Thank you for your attention to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The insurance amount was provided by the customer, the shipping cost is based on a calculation of the insurance valueIf the customer wanted to change the insurance amount, they could have simply contact us by phone, email, or live chat and we would have been happy to make the adjustmentNothing can be done now, since we have already paid [redacted] to insure the package for 15k en route to the customer and the package is deliveredThe customer should probably stop calling attention to the fact that they have possession of illegal merchandise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My complaint has not been resolved because no progress has been madeThe business owner still flat out denies that they had any thing at all to do with the breaking of the light on my watch even though they were the ones who disassembled it or even give me answers as to why I was not notified that the light was no longer working when they received it so that I could file an insurance claim with [redacted] or decide not to have it worked on before I paid for the repairsNot even the slightest apology has been made by the owner nor has any offer been made to take a look at the watch to see if the fix is as simple as their repairman leaving a wire disconnectedThis business only pretends to care about their customers and the property that they entrust to them up until the point that you pay them your hard earned cash, after that they could care less about you or your watches and their one year warranty on their work, which is part of what the customer is paying for, is completely worthless In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Watch Repairs USA makes unfounded assumptions I have in fact had the battery checked I asked Watch Repairs USA to provide shipping damage claim information for a reason (which it refused to provide) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Paul Smith
The customer is now over-stepping their boundsWe agree to return the watch in the same condition it was (supposedly) sent to usI use the word supposedly because we have no way to prove or disprove what they are sayingAre processes are such that they would prevent a situation like thisWe are being gracious and offering to return the watch in the same condition at no cost, with no argument