Our obligation is to find all problems with the watchThe circuit board has a very high voltage consumption and needs servicingWe provided a no-obligation, no sales pressure quote for the correct work which this watch requiresIn order to obtain parts from the factory we have to follow factory guidelinesThis is the same procedure the factory uses
Hello [redacted] thank you for your feedbackAs Stephanie explained to you earlier today by phone, we can return your watch to you by [redacted] ground service for $without insuranceAs you have placed the value of your watch at $15.00, adding insurance would only increase your costsShe would have been able to assist you with that process however you disconnected the call after some final parting words and therefore she never got the chancePlease feel free to contact us again by phone or E-mail at any time and we can arrange for your watch to be returned to you via postal service; rather than ***As you have expressed that it is possible for your watch to be shipped to CA from NY as a day priority box for $5.00, please feel free to purchase the label yourself at that rate and send us a scanned copy; as a courtesy we would be happy to use that for return shipping purposes as wellAs ***.com does not produce a flat rate box that ships for $we are unable to obtain oneTheir website as I have stated above starts at $as the minimum cost for return postage from our facility to your home
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the watch yet or even a tracking number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The part requested for this repair took an extended period of time to receive from the manufacturerThis is not uncommon for the watch industry in which parts and repairs take a long timeUpon receiving the part, WR USA replaced the band and sent the watch back to the customer immediately
The customer states his only proof is his "word" that we somehow caused all this damage, even though we only evaluated the watch for the estimateThe likelihood of this being logically true is zeroI really do not know how else to respond to this complaint, considering the customer has offered zero in the way of any technical explanation for his claims
alright it will not be repaired over night - the movement is on order on our dimeit takes time to get in and be installed and then monitored for quality control
Customer requested this service, but was not quoted for this service nor did they pay for the serviceUltimately it is the customers responsibility actually read the quote we provide to make sure they are paying for exactly what they want are wanting Given the customers dissatisfaction I offered to pay for the shipping both ways in order to provide a quote for the additional work
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Of course in good faith we would receive the services they quoted to us we accepted their terms At that time we had no expectations that they would fail to repair our watch How can this be considered warranty work when they have never ever repaired our watch In good faith we gave them three opportunities to repair the watch I have never refused to return the watch to them After three attempts it is apparent they are not able to repair the watch and should refund the $we paid to them up front, in good faith In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Customer's watch was returned with a full refundProof of delivery from [redacted] complete with customer's signature as well as a copy of his credit memo noting full refund processed have been provided to the Revdex.com
I am attaching a picture of the watch which shows the condition of it when it was first processed into our systemThe customer is stating that we caused scratches to the back of the watchThis is an old, beat up, worn timepieceTo say that we caused any sort of damage is downright nonsensical This is wear and tear, or previous poor repair attemptsWe did not touch the watch during our evaluation process
We keep a very specific record of your dates and I believe that your dates are misspokenYour watch was estimated on Aug**You then waited until Sept [redacted] to decline our estimate via our email systemWe let you know this week that your watch was being shipping back to you this week and as of yesterday it was shippedYou may follow it using your tracking information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you As soon as I receive the watch in good order, I will close the complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to take the watch to a reputable jeweler or watchmaker to look at the watch to verify damage to the watch a get a estimate for repair to the scratches on the bezel of the watch send the company that scratched the watch an estamate for repair for refund just for damage done by them on the watch after reading [redacted] web site and online complaint web sites on this company I don't feel comfortable to send my watch back to them for repair fearing additional damage to my watch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are waiting to hear back from the factory regarding the necessary part. We have inquired with the factory on multiple occasions but have not received the information needed in order to properly price out your band repair. We will reach out to you in order to determine the best course of action.
On October **, you "unwanted" your watchPer our terms and conditions, this means that you have decided not to proceed with the repair of your watch and opted not to pay the return shipping for itIn this case we hold on to your unrepaired watch for a period of, no longer than, one year in case you change your mind regarding either the repair or return of your watchIf you'd like to have your watch returned then you will need to pay for the return shipping of itWe offer free incoming shipping to our facility but there is a shipping charge for the return shipping in all scenarios.To note, we have your watch still, as per our policy, and once return shipping is paid for we will be happy to return it to you.With best regards
Offered to have customer send it watch for examinationAt worst, our policy is to send back watches in the same or better condition than they were received inThus, if there is a legitimate claim as to the watch being in worse condition than was sent, we will take care of that issue no problemWe have taken pictures for comparisonThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The light was working just fine minutes before the watch was boxed up and sent to you so it makes total sense that the person who disassembled and cleaned the internals is the most likely one responsible for it not working nowDid your repair person even bother to check to see if it was functioning either before or after he completed his work? It's very hard to believe that a "master watchmaker" as you call them did not take notice of it since "INDIGLO" is written in bold letters on the watch face and the stem to set the time also controls the lightIf it wasn't working when it arrived in his hands, I should have been notified that it wasn't working and that your firm did not do repairs on lights then, BEFORE the work was paid for or started so that I could contact [redacted] to make an insurance claimBut you missed that chance to deflect responsibility from yourselves, which is very surprising because that is the only field your firm seams to excel in other than website design In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our obligation is to find all problems with the watchThe circuit board has a very high voltage consumption and needs servicingWe provided a no-obligation, no sales pressure quote for the correct work which this watch requiresIn order to obtain parts from the factory we have to follow factory guidelinesThis is the same procedure the factory uses
Hello [redacted] thank you for your feedbackAs Stephanie explained to you earlier today by phone, we can return your watch to you by [redacted] ground service for $without insuranceAs you have placed the value of your watch at $15.00, adding insurance would only increase your costsShe would have been able to assist you with that process however you disconnected the call after some final parting words and therefore she never got the chancePlease feel free to contact us again by phone or E-mail at any time and we can arrange for your watch to be returned to you via postal service; rather than ***As you have expressed that it is possible for your watch to be shipped to CA from NY as a day priority box for $5.00, please feel free to purchase the label yourself at that rate and send us a scanned copy; as a courtesy we would be happy to use that for return shipping purposes as wellAs ***.com does not produce a flat rate box that ships for $we are unable to obtain oneTheir website as I have stated above starts at $as the minimum cost for return postage from our facility to your home
This watch was deemed a replica by ChanelI can provide the paperwork from Chanel to prove thisOwning a replica watch is illegal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the watch yet or even a tracking number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The part requested for this repair took an extended period of time to receive from the manufacturerThis is not uncommon for the watch industry in which parts and repairs take a long timeUpon receiving the part, WR USA replaced the band and sent the watch back to the customer immediately
The customer states his only proof is his "word" that we somehow caused all this damage, even though we only evaluated the watch for the estimateThe likelihood of this being logically true is zeroI really do not know how else to respond to this complaint, considering the customer has offered zero in the way of any technical explanation for his claims
alright it will not be repaired over night - the movement is on order on our dimeit takes time to get in and be installed and then monitored for quality control
Customer requested this service, but was not quoted for this service nor did they pay for the serviceUltimately it is the customers responsibility actually read the quote we provide to make sure they are paying for exactly what they want are wanting Given the customers dissatisfaction I offered to pay for the shipping both ways in order to provide a quote for the additional work
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Of course in good faith we would receive the services they quoted to us we accepted their terms At that time we had no expectations that they would fail to repair our watch How can this be considered warranty work when they have never ever repaired our watch In good faith we gave them three opportunities to repair the watch I have never refused to return the watch to them After three attempts it is apparent they are not able to repair the watch and should refund the $we paid to them up front, in good faith In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Customer's watch was returned with a full refundProof of delivery from [redacted] complete with customer's signature as well as a copy of his credit memo noting full refund processed have been provided to the Revdex.com
I am attaching a picture of the watch which shows the condition of it when it was first processed into our systemThe customer is stating that we caused scratches to the back of the watchThis is an old, beat up, worn timepieceTo say that we caused any sort of damage is downright nonsensical This is wear and tear, or previous poor repair attemptsWe did not touch the watch during our evaluation process
We keep a very specific record of your dates and I believe that your dates are misspokenYour watch was estimated on Aug**You then waited until Sept [redacted] to decline our estimate via our email systemWe let you know this week that your watch was being shipping back to you this week and as of yesterday it was shippedYou may follow it using your tracking information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you As soon as I receive the watch in good order, I will close the complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
According to [redacted] it was delivered [redacted] please see [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to take the watch to a reputable jeweler or watchmaker to look at the watch to verify damage to the watch a get a estimate for repair to the scratches on the bezel of the watch send the company that scratched the watch an estamate for repair for refund just for damage done by them on the watch after reading [redacted] web site and online complaint web sites on this company I don't feel comfortable to send my watch back to them for repair fearing additional damage to my watch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We will be in touch to discuss the decline process
We are waiting to hear back from the factory regarding the necessary part. We have inquired with the factory on multiple occasions but have not received the information needed in order to properly price out your band repair. We will reach out to you in order to determine the best course of action.
On October **, you "unwanted" your watchPer our terms and conditions, this means that you have decided not to proceed with the repair of your watch and opted not to pay the return shipping for itIn this case we hold on to your unrepaired watch for a period of, no longer than, one year in case you change your mind regarding either the repair or return of your watchIf you'd like to have your watch returned then you will need to pay for the return shipping of itWe offer free incoming shipping to our facility but there is a shipping charge for the return shipping in all scenarios.To note, we have your watch still, as per our policy, and once return shipping is paid for we will be happy to return it to you.With best regards
Offered to have customer send it watch for examinationAt worst, our policy is to send back watches in the same or better condition than they were received inThus, if there is a legitimate claim as to the watch being in worse condition than was sent, we will take care of that issue no problemWe have taken pictures for comparisonThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The light was working just fine minutes before the watch was boxed up and sent to you so it makes total sense that the person who disassembled and cleaned the internals is the most likely one responsible for it not working nowDid your repair person even bother to check to see if it was functioning either before or after he completed his work? It's very hard to believe that a "master watchmaker" as you call them did not take notice of it since "INDIGLO" is written in bold letters on the watch face and the stem to set the time also controls the lightIf it wasn't working when it arrived in his hands, I should have been notified that it wasn't working and that your firm did not do repairs on lights then, BEFORE the work was paid for or started so that I could contact [redacted] to make an insurance claimBut you missed that chance to deflect responsibility from yourselves, which is very surprising because that is the only field your firm seams to excel in other than website design In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]