Our website lists in several places including the terms which the customer agrees that they read upon signing up that the customer is responsible for return shippingAdditionally we are happy to ship USPS priority or use their own shipping label to save money
We do our best to estimate the length of time for these vintage restorationsOn the estimate it was advised a month completion windowHowever this is taking a little longerIt is an approximate eta we provide, not a firm completion dateEspecially with these older restorations, customers must be patient so that the work can progress and quality, not speed is prioritizedThe watch is in good hands
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After sending the watch to them three times and it still does not run, it is obvious they are not capable of repairing it After my conversation with the owner telling me he had inspected the watch before they returned it to us and it was running and we must have done something to it or it was damaged in shipment implies they were no longer willing to work on the watch I feel we have been very reasonable just trying to get them to provide the services they quoted us for $ We have sent the watch to then twice for warranty repairIt still does not work! They have not provided the services we paid for It has never been returned to us in working condition! They have had three opportunities since March to make the repairsWhy would anybody be comfortable to just keep sending the watch back to them under these circumstance? I have spoken with the credit company explaining they have already returned the watch to them twice under warranty They are reinstating the claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I had the business state in writing that, in my view, they will correct their mistakes and send the watch back to me at no costI had to protect myself from such companies that say one thing and do anotherI expected the business to fulfill the agreed action within a reasonable amount of time Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I NEVER TALKED TO ANYBODY AT THIS BUSINESS WHICH IS VERY DISTURBING DUE TO THE NATURE OF THE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Our shipping prices come directly from [redacted] given the insurance amount providedWe do not make up the shipping pricesIf they want to reduce the shipping amount and/or change to [redacted] priority please have the customer call us direct at ###-###-####thanks
There is no scam involved here and there has been no ill treatment on our partThe owner and multiple members of the staff have spent a lot of time taking care of this customerWe have explained the situation in a polite way and have never misrepresented ourselvesThe watch repairs are still under warranty and thus the credit card company ruled in our favor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Watch repairs is not telling the trueI have only send the watch to you for the battery to be changeI have proof of the same watch been sent to another company and it was in perfect conditionWatch USA search of my watch and I have all emails send to meWhy will they do a research if you know it was not the watchI am faxing the emails to you a copy of the other company that service the same by MondayThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our website lists in several places including the terms which the customer agrees that they read upon signing up that the customer is responsible for return shippingAdditionally we are happy to ship USPS priority or use their own shipping label to save money
I've sent a new estimate with [redacted] rates to PR and eliminated the cost of the manual search and print to freeThanks for everything
We do our best to estimate the length of time for these vintage restorationsOn the estimate it was advised a month completion windowHowever this is taking a little longerIt is an approximate eta we provide, not a firm completion dateEspecially with these older restorations, customers must be patient so that the work can progress and quality, not speed is prioritizedThe watch is in good hands
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After sending the watch to them three times and it still does not run, it is obvious they are not capable of repairing it After my conversation with the owner telling me he had inspected the watch before they returned it to us and it was running and we must have done something to it or it was damaged in shipment implies they were no longer willing to work on the watch I feel we have been very reasonable just trying to get them to provide the services they quoted us for $ We have sent the watch to then twice for warranty repairIt still does not work! They have not provided the services we paid for It has never been returned to us in working condition! They have had three opportunities since March to make the repairsWhy would anybody be comfortable to just keep sending the watch back to them under these circumstance? I have spoken with the credit company explaining they have already returned the watch to them twice under warranty They are reinstating the claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I had the business state in writing that, in my view, they will correct their mistakes and send the watch back to me at no costI had to protect myself from such companies that say one thing and do anotherI expected the business to fulfill the agreed action within a reasonable amount of time Sincerely, [redacted] ***
Watch has been shipped back to customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I NEVER TALKED TO ANYBODY AT THIS BUSINESS WHICH IS VERY DISTURBING DUE TO THE NATURE OF THE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Our shipping prices come directly from [redacted] given the insurance amount providedWe do not make up the shipping pricesIf they want to reduce the shipping amount and/or change to [redacted] priority please have the customer call us direct at ###-###-####thanks
There is no scam involved here and there has been no ill treatment on our partThe owner and multiple members of the staff have spent a lot of time taking care of this customerWe have explained the situation in a polite way and have never misrepresented ourselvesThe watch repairs are still under warranty and thus the credit card company ruled in our favor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Watch repairs is not telling the trueI have only send the watch to you for the battery to be changeI have proof of the same watch been sent to another company and it was in perfect conditionWatch USA search of my watch and I have all emails send to meWhy will they do a research if you know it was not the watchI am faxing the emails to you a copy of the other company that service the same by MondayThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]