CarPartKings.com

We offer a year Warranty on all of our products As indicated customers product is eligible for a Warranty, however, they must follow the Warranty instructions we provided and listed on our site here; [redacted] The part must be returned to us, inspected and approved and a new part will be shipped out to customer We do not cover the cost of shipping on the old item back to us and we will cover the new shipping out for the replacement part

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] These pictures were sent the day before this complaint was files with the Revdex.com (please see attachment)Due to the lack of customer care we were unable to resolve the complaint in a timely manor(ie they never once called me and it took going to the Revdex.com to even get an email form them days after the first call)Due to this I have over hours of shop time =$and a tailgate cap (customer insisted on us buying) = $All this could have been avoided if they would only have returned my call the first time and we could have done a exchange! this is ridiculous and it is up to Car Parts Kings to make it right now Joe In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

A refund for the order has been applied in full Express Checkout Payment Received (Unique Transaction ID # [redacted] )This transaction has been refunded.For further details please see transaction [redacted] As for the return shipping, as per our [redacted] policy as long as the order was filed for a return on [redacted] you can print a prepaid shipping label to ship the parts back to us.The return must be processed through [redacted] for compliance purposes and we cover all return shipping fees

We responded to this complaint numerous times alreadyA photo of the item was required for a label to be sent out and a credit to be issued to the customer.We are still awaiting the photo.Thank you,Michael D [redacted] *** Te [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [the cost of return shipping of $has not been refunded.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Updated tracking was sent to customer: [redacted] * [redacted] * [redacted]

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the business still refuses to recognize that nowhere on their site did it indicate a cut off time for next business day shippingOver the phone the supervisor said their cut off time was 2pm and since I ordered at 7:05pm EST, my package did not send out in timeHad I known this, I would not have selected to pay the extra for express shipping as I would have realized that the package would not have arrived in time for my husband to fix my truck before he left for work for a monthI want the business to add this cut off time to their website so someone else does not make the same mistakeAlso I want to express shipping fee of to my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;">
[The shipping charges have not been refunded as of his morning, December 12/**/@ 10:30AM
I just want to reiterate that
the seller has NOT reimbursed my shipping chargesThis is an ethical violation
in two frontsFirst, the seller has misrepresented an item and does not take
responsibility for mis-advertisementSecond, in his previous response he stated
that he would refund the shipping charges and has failed to do so as of this
morning @10:30AM on 12/**/2015.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:The business which I had filed a compliant against reached out to me almost immediately , via email, after I filed the compliant with Revdex.com NY, and at this time, I have received the refund, from the business, that was owed to meThe compliant ID
*** has been resolved
Sincerely,
*** ***

A full refund has been issued to the customer A return call tag for the incorrect part was sent to customer at no charge The data from the manufacturer was incorrect, the item went back to them so we had to make sure it was received before issuing a credit

Our return policy states we accept incorrect, damage, or defective parts within days of receiving orders We make exceptions and take parts back days after as well That is more than enough time to return an item if it is incorrect To wait a year and then return an item is
not acceptable and we will not receive credit back from manufacturer for the returned part
We will make a unique exception and take this part back, however, there will be a 15% restocking fee on the item if it is returned to us

Unfortunately this order could not be canceled since it was placed with a specific vendor UAC
We explained this to the customer and offered the item to be returned to us for a full refund with shipping prepaid

I have attempted to order parts from CarPartsKings twice now......and both times the customer service has been TERRIBLE! I have my auto parts shipped directly to my mechanic, and apparently this is way too complicated for this "fly-by-night" business!
When I made my second order two days ago, I specifically requested their customer service rep to call me if there was any problem with my order (an alternator) - as I NEED this part asap!
Today, when the part was supposed to arrive at my mechanic's.....I check their website as I have received NO COMMUNICATION from them indicating any problem with the order, I find that my order has been "flagged" for possible "fraud" and the part has indeed NOT SHIPPED! NO CALL, NO NOTHING...just left high and dry from CarPartKings!
When I called and finally got ahold of a person on the phone (after calling three times, leaving an email, and being told by their system to "leave a message")...the rep got real nasty with me Now the charge on my credit card will remain on my account for DAYS....as I wait for my money to be freed up to purchase my needed alternator from ANY OTHER BUSINESS other than CarPartKings!
BUYER BEWARE! This company does NOT have their act together, and they are TERRIBLE at customer service! DO NOT BE SEDUCED by their prices! They are NOT WORTH THE HASSLE!!!!!!

I'm done spending money on this whole fiasco.  They refuse to pay shipping cost(s) to return the part.  Cutting my losses.  NEVER AGAIN with these creeps!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Customers package was shipped same day as ordered via [redacted].  Tracking shows this as delivered.  Customer asked to open a case with [redacted] regarding the whereabouts of package, [redacted] claims package was delivered to customers address and this was verified.  Case...

was closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 These pictures were sent the day before this complaint was files with the Revdex.com (please see attachment). Due to the lack of customer care we were unable to resolve the complaint in a timely manor. (ie they never once called me and it took going to the Revdex.com to even get an email form them 5 days after the first call). Due to this I have over 3 hours of shop time =$89.00 and a tailgate cap (customer insisted on us buying) = $56.00. All this could have been avoided if they would only have returned my call the first time and we could have done a normal exchange! this is ridiculous and it is up to Car Parts Kings to make it right now. 
 
Joe 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[the cost of return shipping of $8.85 has not been refunded.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Updated tracking was sent to customer:
 
[redacted]
[redacted]