CarPartKings.com

Review: I ordered 3 items which came up to 563.63 and the company charged me twice for the items totaling 1,127.26. I have proof from my financial institutionDesired Settlement: To have 563.63 deposited back into my account asap as im on a fixed income and have bills to pay

Business

Response:

The customer attempted to purchase from us and the first payment failed (was declined by his bank). He then attempted again and the payment went through. The merchant processor holds the first transaction for 2 days and then releases the hold. The funds will be available in the customers account within the next day. For reference failed Transaction ID: [redacted] is the payment that will be released back to the customers bank. This is the merchant processors guidelines - we do not hold payment unnecessarily.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I ordered (1) [redacted] Exhaust Standard EPA Catalytic Converter #15635. However, I received a completely different catalytic converter not ordered. I also ordered (2) [redacted] Exhaust Exhaust Pipe Flange Gaskets #31369. Again, I received completely different items not ordered. Car Part Kings states on their website, " International orders are not eligible for return or exchange, unless in the case of manufacturer defect or Car Part Kings error." Obviously, Car Part Kings made an error in sending the wrong parts to me and must exchange the items. Car Part Kings website also states, "Return Shipping-Unless the return is due to manufacturer defect or Car Part Kings error, the customer is responsible for return shipping costs." Again, the error was made by Car Part Kings and they are responsible for the costs of return shipping. Car Part Kings must pay the shipping costs for the correct items ordered to be shipped to me. Car Part Kings must also pay import taxes, duties and V.A.T. for the correct items to be shipped to me. I called Car Part Kings customer service and explained that I received the wrong items. I spoke to [redacted] on two occasions on two different days. The first day, July **, 2013, [redacted] told me after speaking to his "supervisor" that Car Part Kings could pay $30 towards the return shipping costs. I said this was completely unacceptable as the error was made by Car Part Kings and I am not responsible for paying anything towards the return shipping costs. I read the Return Policy on Car Part Kings website to [redacted] and told him his "solution" was going against his own Return Policy. [redacted] then said he could possibly just send the correct items ordered. However, [redacted] said he needed to wait until the next day to know if this was possible. [redacted] also told me he needed to speak to his supervisor again. I asked to speak to [redacted]'s supervisor. However, I was given the run around and told he was not available. I called [redacted] the next day on August *, 2013. [redacted] said he spoke to his "supervisor" in the morning who said he could only offer $30 towards the return shipping. I said this was not acceptable and asked to speak to this so called supervisor. [redacted] said the supervisor was the owner of the company and was not available(again). I asked [redacted] to speak to another supervisor or manager. To my surprise, [redacted] then said he was a supervisor!(?). At this point, I realized I was not getting anywhere and told [redacted] I would be contacting the Revdex.com. Furthermore, the incorrect items that I received are valued $15 less than the items I paid for. I paid $114.81 for the catalytic converter, $7.78 for the gaskets and $68.39 for shipping. My order # is: [redacted]Desired Settlement: I will accept a refund for monies paid for items and shipping. I will also accept the correct items ordered to be delivered to me without any further costs to myself.

Business

Response:

Customer ordered an Exhaust Pipe and Flange for his vehicle to the UK. The particular brand he ordered was not available, therefore, as stated in our Terms and Conditions we substituted out a similar (more expensive and higher quailty) product that fit his vehicle.

Customer was not satisfied with the swap and wanted us to pay for shipping back from the UK and refund his order in full. As per our policy we do not pay for return shipping on international orders unless there is a manufacturer defect or CarPartKings error. This was not an error as the parts function properly for the vehicle. As such, we still offered to pay $30 towards the return of the part. The customer was still not satisfied and threatened to write negative reviews and report us to Revdex.com.

Review: I ordered a part from this company in November 2013 through their [redacted] store. When the shipment arrived LATE, we checked the package and the package stated it contained the correct part we ordered ([redacted] #[redacted]). However, we did not need to actually replace the part until last week. When we opened the box labeled #[redacted], inside was a different part ([redacted] #[redacted]. We immediately called the company and they did not answer their phones nor did they return our messages. When we emailed, they refused to correct their shipping error citing their 60day RETURN policy. However, we are not trying to return anything; we would like to exchange the WRONG part they sent us and receive the part that we originally ordered.

We have since been in contact with [redacted] and [redacted], but both are referring us to Car Parts King. We would just like to send back the mislabeled part and receive the part we originally ordered. This is not us ordering the wrong part and not realizing it for months. It was us trusting that they labeled all of their packages and products correctly, when in fact they did not.Desired Settlement: Exchange part 748-229 (which was wrongly sent to us) for the part we originally ordered #[redacted].

Business

Response:

Our return policy states we accept incorrect, damage, or defective parts within 60 days of receiving orders. We make exceptions and take parts back 90 days after as well. That is more than enough time to return an item if it is incorrect. To wait a year and then return an item is not acceptable and we will not receive credit back from manufacturer for the returned part.

We will make a unique exception and take this part back, however, there will be a 15% restocking fee on the item if it is returned to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have attempted to order parts from CarPartsKings twice now......and both times the customer service has been TERRIBLE! I have my auto parts shipped directly to my mechanic, and apparently this is way too complicated for this "fly-by-night" business!

When I made my second order two days ago, I specifically requested their customer service rep to call me if there was any problem with my order (an alternator) - as I NEED this part asap!

Today, when the part was supposed to arrive at my mechanic's.....I check their website as I have received NO COMMUNICATION from them indicating any problem with the order, I find that my order has been "flagged" for possible "fraud" and the part has indeed NOT SHIPPED! NO CALL, NO NOTHING...just left high and dry from CarPartKings!

When I called and finally got ahold of a person on the phone (after calling three times, leaving an email, and being told by their system to "leave a message")...the rep got real nasty with me. Now the charge on my credit card will remain on my account for DAYS....as I wait for my money to be freed up to purchase my needed alternator from ANY OTHER BUSINESS other than CarPartKings!

BUYER BEWARE! This company does NOT have their act together, and they are TERRIBLE at customer service! DO NOT BE SEDUCED by their prices! They are NOT WORTH THE HASSLE!!!!!!

Review: Ordered a "NEW" Steering Rack and pinion from this company through [redacted]. They sent out a rebuilt unit. They insist their posting for the product is accurate and states that it is rebuilt. Yet, even after sending to them, a direct screenshot of their posting showing the part being listed as "NEW" and my billing, they stubbornly stick to their opinion.Desired Settlement: Due to their deceptive bait and switch practices here, I feel I'm entitled to a complete refund of my money, for I have to go now and source a new unit locally for more $$$. Bottom line with me is not only a significant amount of money here, but more importantly, they LIED by representing this part as a "NEW" part, charged new part price and sent a piece of crap rebuild in it's place.

Business

Response:

The product the customer is referring to is A1 Cardone Rack and Pinion Assembly 26-1815 seen on our website here - [redacted]

These products include a core charge. Core charges are in references to remanufactured products that have been rebuilt using an existing part from the vehicle. We have a description indicated what a core charge is and how core charges work.

We also listed the part as Reman. which is an abbreviation for Remanufactured.

We do have a 100% Guarantee on all of our products and offer a no hassle return option for our parts. If the part is returned to us through [redacted] Return Center we will take the part back for a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are trying to mix apples and oranges here to hide the true facts. As you will see in the numerous attached documents, they represented this part as a "NEW" part through [redacted]. Bottom Line: THEY ARE LYING. Not a good way to conduct business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I'm done spending money on this whole fiasco. They refuse to pay shipping cost(s) to return the part. Cutting my losses. NEVER AGAIN with these creeps!

Review: I ordered quantity two (2) pieces from this vendor, for a total bill of $170.56. One (1) showed up, the other was "refused by shipper location due to product damage". The order was October *. As of Oct **, and 4 attempts to receive the second piece I've already paid for, or a refund for said piece, I have gotten nowhere. As far as I'm concerned, this is tantamount to theft of $85.28. I have transcripts of 2 of my attempts to contact them to resolve the issue.Desired Settlement: I either would like $85.28 applied back to the credit card used for this order, or delivery of the piece I've already paid for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted the company regarding an auto exhaust muffler that was under 2 year warranty. The exhaust and muffler on my vehicle have rusted and failed. The timeframe has not expired. They will not support the advertised claim of the product being aluminum and non corrosive. They will also not support their claim of a two year hassle free warranty on their product.Desired Settlement: The company should stand behind the products and service that they advertise. As it stands I feel that they are falsely representing both. I want a refund.

Business

Response:

We offer a 2 year Warranty on all of our products. As indicated customers product is eligible for a Warranty, however, they must follow the Warranty instructions we provided and listed on our site here; [redacted]The part must be returned to us, inspected and approved and a new part will be shipped out to customer. We do not cover the cost of shipping on the old item back to us and we will cover the new shipping out for the replacement part.

Review: ordered parts on line,part not what was ordered,have mad many phone calls,never to get to a person,left many messages,no reply,some parts ordered never received,shipping is terrible system,need big overhaul,along with there phone system,spent 4 hours and better trying to speak to a real life person,NG,I think that this bussness is a one person show.Desired Settlement: I WANT THE PARTS I ORDERED

Business

Response:

Looks like an incorrect part was ordered by the customer - can be returned to us for a full refund.

Review: The car part sent to me was not what was advertised, so on August [redacted] I followed the instructions given in their email with regards to returning an item. The item was $94.99 and following their instructions I spent an additional $35.37 on return shipping; bringing the total to $130.36.

I have sent several emails with no reply and have still not received a refund. I bought their product through their [redacted] store but have been unable to resolve the problem through [redacted] since Car Part Kings' email instructed me to do the return myself and did not mention that I could have returned the part through [redacted] to have shipping paid for and be backed by [redacted]'s guarantees.Desired Settlement: Refund both the order price and the money I spent on return shipping because I followed their shipping instructions.

$130.36

Business

Response:

A refund for the order has been applied in full. Express Checkout Payment Received (Unique Transaction ID #[redacted])This transaction has been refunded.For further details please see transaction [redacted]As for the return shipping, as per our [redacted] policy as long as the order was filed for a return on [redacted] you can print a prepaid shipping label to ship the parts back to us.The return must be processed through [redacted] for compliance purposes and we cover all return shipping fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Car Part Kings did refund the amount for the part itself after my complaint was filed, however they did not refund the amount that I paid for return shipping the car part.That amount is $36.37Tho they replied to my email to them about this amount, I have not yet received anything more.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again we do not refund return shipping of a part if it is purchased in error or on a marketplace such as the identified order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased 4 brake rotors on ebay from this seller carpartkings and they only sent me 2 of the 4 rotors!Desired Settlement: Refund my money for the 2 rotors = $228.00

Business

Response:

Everything was shipped to customer via [redacted]

Review: Originally I purchased two axles for my vehicle, upon inspection both appeared fine. However after approximately 100 miles of driving one of the axles proved to be defective as the boot had slipped off and allowed the grease stored inside to be released. After this occurred I sent a message to the seller, CarPartKings.com, via [redacted], informing them my axle was defective and I requested a replacement be sent so I could replace the axle and send back the defective one. Initially I was told I would have to send the axle back before they could send me a new one, which was not going to work as I needed the axle to drive the car. As a result, after several emails back and fourth, I requested they send me a warranty axle after I made a deposit for the axle so I could replace the defective one without having to leave my vehicle immobile. They agreed to send an axle after making a full-deposit for it under the condition that I would get a refund after the defective axle was received. When the day came for me to install the replacement axle I found they sent me the wrong axle, as the splines did not line up in the same location as the original and it would not fit on my car. Since then I have been emailing back and fourth with customer service for nearly two months to get call tags for both axles to be returned to them and to get a refund for both. Unfortunately, [redacted], the gentleman handling my case, failed to provide me with a refund in a timely manner. Additionally he has failed to respond in a timely manner multiple times over, as well as failing to properly receive the first axle I sent in (he thought it came from a different address and as such has claimed both axles have not been received). I have been dealing with [redacted] for several months to correct the issue, and though I have made multiple request to speak to someone in charge, he has failed to comply.Desired Settlement: I would like a full refund for both axles, as well as an additional $10 to compensate the financial burden CarPartKings.com has placed on me by failing to resolve the issue in a timely manner.

Business

Response:

Customers item was defective for the vehicle. We issued a call tag for the defective items Fedex label [redacted] on 8/**/13 - those items were never returned to us. We then sent out another item and it didn't work for customer so we sent out another Fedex label - [redacted] on 8/** which was returned to us. We issued a refund for that transaction. We cannot issue a refund for the other transactions unless the defective parts are returned to us. The fedex label we sent out does not show any movement of the products back to us. We are willing to accept the return up to 120 days out which gives the customer more than enough time to get the product back to us for a full refund.

Any questions we can be reached at ###-###-####

Review: On November **, 2015 I purchased a set of ball joints. According to the advertisement the ball joins are greasable. The items I received are sealed and not greasable. I purchased the item displayed on their website as Ball Joint [redacted]. After receiving the item I called and spoke with William M[redacted]. He was very rude and condescending after I explained that I have purchased the greasable ball joints. The website does not even indicate that you might receive an item that looks different than the one presented. I shipped the items back in the amount of $8.85

Moreover, I had to contact them with the status of the refund today and that is when the refund was made but did not include $8.85. I ought not be responsible for the shipping cost when the seller has misrepresented the product. This is an ethical issue that can be resolved by an accurate description of the item. Also, communication was poor.

The solution would consist in the reimbursement of $8.85 as a matter of principle.Desired Settlement: The shipping cost $8.85

Business

Response:

We will issue a full refund on the part and the shipping to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The shipping charges have not been refunded as of his morning, December 12/**/2015 @ 10:30AM. I just want to reiterate that

the seller has NOT reimbursed my shipping charges. This is an ethical violation

in two fronts. First, the seller has misrepresented an item and does not take

responsibility for mis-advertisement. Second, in his previous response he stated

that he would refund the shipping charges and has failed to do so as of this

morning @10:30AM on 12/**/2015.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A full refund was made on the original part and shipping charges. We do not refund shipping charges on parts purchased without the use of a Make Model Year selector as defined in our Terms and Conditions. Customer was extremely rude and a refund will not be issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[the cost of return shipping of $8.85 has not been refunded.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 7/*/15, I ordered 2 Wagner Lighting Light Bulbs 578 (SKU # [redacted])for a 2005 Dodge Grand Caravan SXT (3.8 Liter) vehicle from Car Part Kings website,[redacted].The total amount paid was $7.54 via credit card.The item that was delivered to me on or about 7/**/15 was 2 mini lamps.The mini lamps I received were completely incompatible with my vehicle.On 7/**/15 at 5:16 pm,I sent an email to Car Part Kings,letting them know I received incorrect merchandise.On 7/**/15,at 2:19 pm.Eric D.,a customer support team member,told me to return ship the item. I had to pay for the return shipping,even though the top of their website clearly states "FREE RETURNS".On 7/**/15,at 9:26 am,I responded to Eric,asking him to provide a prepaid return label and the tracking information so that I may take the merchandise to a shipping drop-off location.On 7/**/15,at 3:17 pm,Eric stated that he could only refund me the amount I paid for return shipping after I emailed him the shipping receipt containing the tracking #.On 7/**/15,at 9:57 am, I emailed the receipt w/ the tracking # to Eric, and he responded saying he will provide the refund for the shipping expenses. I disputed the $7.54 charge on my credit card for the dome lights on 8/*/15,because Eric didn't refund that either,nor did he ever provide a product exchange for the lights I actually ordered. My Credit card is insured, so the credit card insurance credited me back the $7.54, but car part kings never refunded me the $7.54 I paid for the lights and/or the $7.42 I paid for return shipping the mini lamps.Desired Settlement: I desire to be fully reimbursed for the $7.54 for the lights (or at least be given the correct items that I had ordered and intentionally paid for) and to be fully reimbursed for the $7.42 for return shipping the mini lamps (because according to the advertising on their website, "included in all orders: FREE RETURNS".

Business

Response:

As per our policy these items can be returned to us for a full refund with shipping.

Review: I ordered a part at 4:05pm PST on Thurday, 4/**/15. I selected to pay $27.99 extra dollars for Next Business Day Express Shipping. At 11:56am on 4/**/15, I received an email stating my product has shipped and will be here by Monday, 4/**/15. I was expecting delivery much sooner. I called the company to ask if they would refund the $27.99 charge because of it taking 2 business days instead of 1. The supervisor said NO because I submitted my order after their cut off time of 2pm EST. I asked where on their website did it state that, because had I known, I would not have paid the extra money for express shipping. He said that information is not on their website. I believe if they had the cut off time listed, I would not have that mistake.Desired Settlement: I would like the $27 charge for the express shipping to be refunded to my credit card. Also for them to list their ordering cut off time for express shipping.

Business

Response:

Customer placed order on Apr *, 2015 at 7:05:33 PM via [redacted] Next Day Business Express. The order shipped out April ** 2015 via [redacted] Next Day Business Express and is due to arrive April ** 2015 as indicated by the Next Business Day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the business still refuses to recognize that nowhere on their site did it indicate a cut off time for next business day shipping. Over the phone the supervisor said their cut off time was 2pm and since I ordered at 7:05pm EST, my package did not send out in time. Had I known this, I would not have selected to pay the extra 27.99 for express shipping as I would have realized that the package would not have arrived in time for my husband to fix my truck before he left for work for a month. I want the business to add this cut off time to their website so someone else does not make the same mistake. Also I want to express shipping fee of 27.99 to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We indicate our shipping policies, cut off times, and standards on our website under our FAQ.

Review: This is regarding a tailgate that I received last week. It came and the box was beat to hell. The front (Like the finished side that you will see when painted) was dented. It looked like some one ran over the box truck then dropped it. I can also provide pictures of all this. I have called and left 4 messages! NO CALL BACK...... I have left my number in each of my, soon to be five voice mail, over a five day period. I have been informing the company that they sent me the wrong tailgate as well. this tailgate requires a tailgate protector on the top of it and has mounting holes for it. I need this thing painted yesterday for a customer. The customer is willing to overlook the dent but now wants the tailgate protector so they don't have these unsightly holes!Desired Settlement: Three options.

Option 1

Overnight me the right tailgate (regular silverado tailgate no mounting holes and no dents) along with a box prepaid to send this dented tailgate back in. I am sure there is a return policy but I am not paying any postage for their mistake or product that they damaged and then never call me back to even try to resolve the problem.

Option 2

Send me the tail gate cap and I will deal with the dent/repair it for the customer.

Option 3

Credit me enough so I can by the tailgate cap on my own and verify where it can be purchased proving the credit is equal to the credit.

Even though a phone call would have been nice four days ago, I will have to ask that you correspond though email so I have written proof of what your doing. Side note this would have been very easy if some one would just answer the phone and work though the problem or at least call back in 48hours. I have customers to and I would like to keep my business! Not answering the phone or calling back to fix the problem is going to cost me more money then I will make on this job.

Business

Response:

We responded to this complaint numerous times already. A photo of the item was required for a label to be sent out and a credit to be issued to the customer.We are still awaiting the photo.Thank you,Michael D[redacted]

[redacted] Te[redacted]

Review: I placed an order on January **, 2016 3:42:32 AM EST . I paid for it $399 and after that on ian 15 I got an email with a invalid tracking number: United Parcel Service [redacted]. I contacted them on their webpage and sent them email and told them about this problem. I got this reply from them

Hello, This would update Monday morning!Thank You,Eric D Customer Support Team Car Part Kings ###-###-####.

This week I checked again tracking number and is still invalid so I contacted again but no response from them. I tried to contaced them via chat but they dont wanna speak with me. All I want is to get my order, to get a valid tracking number and get my stuff I ordered or if they dont have my items them refund me.Desired Settlement: they have to send my order and offer me a valid tracking number.or refund me

Business

Response:

Updated tracking was sent to customer: [redacted]

Review: I placed an order for a gasket manifold totaling $43.17 for my vehicle on 03/**/2015 and never received the item. I contacted the company numerous times and spoke with [redacted] on 03/**/15, 03/**/15 and 03/**/15 and someone named [redacted] on 03/**/15 and 03/**/15 who states he is a supervisor. [redacted] was very rude and unhelpful while on the phone and he lacks customer service skills. On 3/**/15 [redacted] stated they have contacted the courier company which allegedly was [redacted] to find out about the order that they allegedly shipped out to me and a tracer was filed. I contacted the courier which is [redacted] to ask how long it takes for the tracer to be done and I was told it take no more than 5 days. I spoke with [redacted] concerning this and I asked can he please contact [redacted] to find out what is going on and his exact words were " I'm not going to waste my time calling them".

I told him that he has no customer service skills and he laughed at me. I asked to speak to a [redacted] and he said there is none. I also asked to speak with an owner and he said there is no owner. He was very unprofessional and I just want other customers to be aware of this.Desired Settlement: All I want is my money because I never received the item and for all I know it was never shipped to me.

Business

Response:

Customers package was shipped same day as ordered via [redacted]. Tracking shows this as delivered. Customer asked to open a case with [redacted] regarding the whereabouts of package, [redacted] claims package was delivered to customers address and this was verified. Case was closed.

Review: I had ordered a part from car part king after making the online order I had called to confirmed it was the correct part and they replied it was my question was if it was split boot and came with glue. I didn't receive a confirmation email of this order till 4 days latter witch is very weird seeing how in a normal circumstance I get one shortly after any other online order. When the part came it was infact the wrong part at this time I called car parts king again letting them know they said they would email me a return label I waited a day with no email, I called next day and they said t6hey sent the email and would try again it took over 8 calls and a email to finally receive the shipping label. After 2 weeks go by after FEDX picked up package no return moneys show on my bank statement so I called again and the said they send a confirmation email and get the credit going. My question is why wasn't this done when they revived my package and why did I have to call to get this done? I just called again cuz I didn't receive the email and had a few question on another part at this time [redacted] hung the phone up on me witch I thought was very unfriendly and not professional. So at this point I don't know where my refund is.Desired Settlement: to get my moneys back from the purchase

Business

Response:

A full refund has been issued to the customer. A return call tag for the incorrect part was sent to customer at no charge. The data from the manufacturer was incorrect, the item went back to them so we had to make sure it was received before issuing a credit.

Review: I am having a problem receiving a refund from CarpartKings.com after having returned the product which was delivered late to me. I returned the product, to CarPartKings, in new condition without the package being opened or item being used, via FedEx [shipping paid by CPK] and the tracking number listed the package was delivered to the CPK address on 01/**/2016. I needed to return the package as , mentioned earlier, it was delivered a week late while CPK had agreed to pay for the return shipping and also refund the amount. That said, I have not heard from the company since I began inquiring about my refund with them, starting Feb [redacted] 2016. I sent several emails to [redacted] to which I have not received any response, and also tried to contact them via the listed phone number [###-###-####] their website , [redacted] and also the chat option on the website. Both the contact number and the chat attempts, to reach their customer service, were useless as the former is immediately directed to an automated voice answering system and the chat always says "Sorry, we are not online ..". I need my refund back and any help would be appreciated.Desired Settlement: Carpartkings needs to honor its commitment to refund the amount owed to me. I would prefer to be contacted by CPK to resolve this status I am in and to refund the money I paid for the item returned to them.

The refund policy on their website says the following.

Refunds:

Refunds will only be issued to your original payment method and are typically processed within 14 days of package receipt.

Consumer

Response:

The business which I had filed a compliant against reached out to me almost immediately , via email, after I filed the compliant with Revdex.com NY, and at this time, I have received the refund, from the business, that was owed to me. The compliant ID [redacted] has been resolved.

Sincerely,

Review: I ordered a part which was the wrong item, the part was different and it had the wrong part number. We did not realize until we bought the [redacted] part from the dealer and found out which was 2 months later. We ended up replacing parts because of this. I left Neg feed back. Now they told me I can return the item for a refund but I would have to pay shipping. I did and I have the tracking information it was received 7/**/15. I have emailed them everyday and called and they keep telling me that in 10 minutes I will get an email for the refund using [redacted]. Last thing I heard when I called was the billing had not processed it since Monday. My last call was on Wed 7/**/15. Now Sat still nothing and no replies to my emails.Desired Settlement: Since they send me the wrong part to begin with which resulted in me buying the master cylinder 2 times for a tolal of $569 for parts and labor only to find out this part was the culprit I think they should refund me the full amount plus the $20 shipping it cost me to ship the part back that was wrong to begin with. They told me since I left negative feedback that they would not cover the return shipping.

Business

Response:

A full refund was sent to customers [redacted] account for the difference and credit of the part.