Carpet Plus

June 1, Revdex.com, Inc [redacted] *** Attn: [redacted] Re: Complainant [redacted] Dear Mr [redacted] We are in receipt of the Revdex.coms’ notice of complaint submitted by our insured [redacted] The complaint was submitted to your department on May 25, and has been referred to me for responseBelow is a summary and response, relative to the facts surrounding the inquiry present by Mrs [redacted] Our insured [redacted] has requested that we reimburse her deductible payment of $ The deductible is an agreement between an insurance company and policyholder with the understanding that we (CSAA IG) would attempt to make our insured's whole in the event we collect from the fault carrier Unfortunately Liberty Mutual has denied the claim that we have presented to them for payment; and per our policy language regarding deductibles, we cannot waive the insured deductible in this caseThe deductible language can be found on our Member’s Car Policy, Part V- page and read as follows: The deductible shall not apply to loss to your insuredcar from actual physical contact with a car insured forliability coverage under a different policy, but only if:(1) the insured car is identified by its license number,or the owner or operator is identified; and(2) you are legally entitled to recover the amount ofthe loss from the owner or operator of the insuredcar; and(3) the loss exceeds your deductibleThe subrogation department will continue their attempt to either collect or choose to file intercompany arbitration against the claimant carrier Liberty Mutual If a favorable decision is rendered on behalf of CSAA IG, we will be able to reimburse the deductible A decision by arbitration forums is binding and must be followed per our agreement Should you have any questions or require any additional information please do not hesitate to contact me directly at the number belowSincerely, Matthew WrightClaims Supervisor Regional Claims CenterCSAA Insurance GroupPhone Number:

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ November 4, Revdex.com, Inc Attention: [redacted] Broadway, Suite Oakland, CA XXXXX Regarding: Revdex.com Case #: XXXXXXXX Consumer: *** [redacted] XXXXX Dear Ms [redacted] : We are in receipt and have reviewed [redacted] 's complaint to your department website submitted on October 23, We are unable to locate a claim based on the information Ms [redacted] has provided in this complaintAs a result, on October 29, I left a message on the number provided in this complaint for Ms [redacted] advising that additional information was needed in order to investigate the matter and asking for a call backAs of today I have not received a response back At this time in order to research Ms [redacted] 's concerns we would require the AAA Claim number as well as the name of our insured that was involved in this accidentOnce Ms [redacted] provides this information, we will be happy to review the matter and provide a response to her concerns Thank you for giving us the opportunity to address the consumer's inquiryIf you have any additional questions concerning this matter, please contact me at the number listed below Sincerely, [redacted] Policyholder [redacted] Analyst CSAA Insurance Group Phone Number: X-XXX-XXX-XXXX

Hello ***: Please find our response attached Thanks

September 19, Revdex.com, Inc [redacted] Attn: Mr [redacted] Complaint Case #: [redacted] Dear Mr[redacted] : Thank you for taking the time to contact us regarding Ms*** [redacted] complaint against AAA Northern California, Nevada and Utah I have been informed by our billing group that check number [redacted] in the amount of$is being mailed to MsPeddyWe apologize for the delay Should you have any questions or require any additional information please feel free to contact me Sincerely, [redacted] Member Relations – Executive Office AAA Northern California, Nevada & Utah ( [redacted]

Complaint: [redacted] I am rejecting this response because: I received a call from [redacted] of AAA this morning, 2/24/Ms [redacted] asked if she could close the complaint fileI informed her she does not have my permission to close the complaint because the issues have not been resolvedShe said she would look into it further and call me back, after which I didn't hear from her again In AAA's response letter they fail to address any of my substantive complaints, including the following: We mailed the signed claim form to AAA on 1/7/After being extremely patient, numerous follow up phone calls to AAA, and supplying them with every document which they have requested, they've now had weeks to process the claim and there is still no resolution nor payout of the policy The overpayment of policy premiums still has not been refundedThis is a completely separate and unrelated issue from #The refund should be issued to [redacted] ***'s estate, not to the policy beneficiariesIt should not be held hostage because of any delay or dispute in paying out the policy Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am not satisfied with the repairs nor the conditions in which I received my vehicle I am including pictures of damages caused while the vehicle was on the possession of AAA Here as follows: Electrical damage to the stereo Steering wheel buttons were damaged There is a suspicious noise coming from the dash Center console is not functioning properly Rear bumper does not align properly ectAAA continues to ignore my calls and continues not to take time to look into this issue I have called and left messages to my agent at AAA and as of today, I have not received a response Sincerely, [redacted]

August 30, Revdex.com, Inc [redacted] Attn: Mr [redacted] RE: Case ID#: [redacted] Dear Mr [redacted] : Thank you for taking the time to contact us regarding Mr [redacted] ***’s complaint against AAA Northern California, Nevada, & UtahWe appreciate the opportunity to clarify our position We have investigated our systems and have found no evidence of security issues which may send payments to another Member The situation of in which renewal payment was requested twice will be fixed soonWe have coached our customer service representative to be more diligent with Member concerns I have been informed by our membership billing group that duplicate payment has been refunded to Member Please extent our sincerest apologies to Mr***, as we failed to provide him with a totally satisfying Member experience Thank you for giving us an opportunity to clarify our position Sincerely, [redacted] Member Relations – Executive Office AAA Northern California, Nevada & Utah [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear ***,Please find our attached rebuttal response.Thank you

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ September 4, Revdex.com, Inc Broadway, Suite Oakland, CA XXXXX Attn: [redacted] Re: Complainant: [redacted] Revdex.com File Number: XXXXXXXX Dear Ms***: We are in receipt and have reviewed [redacted] ***'s complaint to your department submitted on September 2, regarding his auto claim #XXXX-XX-XXXXYour complaint assignment has been referred to me for response Our records indicate that Mr [redacted] also submitted the same complaint to the Oklahoma Department of Insurance for this same matterAs a result, please be advised that we [redacted] be resolving this issue through the Oklahoma Department of Insurance Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below Sincerely, [redacted] Policyholder [redacted] Analyst CSAA Insurance Group Phone Number: (XXX) XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reviewed CSAA's response to the Revdex.com, Incand the Oklahoma Insurance DepartmentI do not accept their response for the following reasons: They have performed some type of interpretation of the Oklahoma Vehicle and Registration Act that is not proper in my opinion I agree that the cost of repairing my vehicle exceeds 60% of the fair market value of the vehicleHowever, this repair cost is not needed to make the vehicle safe to drive on Oklahoma Highways They say in their response to the Oklahoma Insurance Department that Oklahoma requires a salvage title based on the settlement breakdown that was given to meThis statement is not true Let once again give you what the Oklahoma Law says about a Salvaged Vehicle OK State Title section "Salvaged vehicle means any vehicle that is within the last model years and which has been damaged by collision or other occurrence to the extent that the cost of repairing the vehicle FOR SAFE OPERATION ON THE HIGHWAY exceeds Percent of its fair market value." My car needs repairs to operated safely on the highway therefor I do not meet the definition of a salvaged vehicleThe law was intended to keep cars that were indeed unsafe from being on the highwayAgain my vehicle had no safety defects after the collisionI have provided copies of inspection reports from qualified repair shops to them that substantiate the safe driving condition of my vehicle and I obtained certified mail receipts for those documents I [redacted] just like for the Oklahoma Insurance Department to provide me some guidance on this issueI am not performing any type of interpretation of the Oklahoma LawI am taking the law for exactly what it saysI have a great amount of respect for the lawIf the Oklahoma Insurance Department informs me that the interpretation of the Oklahoma Law that is being performed by CSAA Insurance is proper then I [redacted] consider resolving this issue Final Business Response / [redacted] (4000, 9, 2015/09/24) */ September 24, Revdex.com, Inc Broadway, Suite Oakland, CA XXXXX Attn: [redacted] Re: Complainant: [redacted] Revdex.com File Number: XXXXXXXX Dear Ms [redacted] : We are in receipt and have reviewed [redacted] ***'s rebuttal to your department submitted on September 17, regarding his auto claim #XXXX-XX-XXXXYour complaint assignment has been referred to me for response As stated in our previous response, Mr [redacted] also submitted the same complaint to the Oklahoma Department of Insurance for this same matter and it is being reviewedAs a result, please be advised that we [redacted] be resolving this issue through the Oklahoma Department of Insurance and consider the complaint with the Revdex.com closed Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below Sincerely, [redacted] Policyholder [redacted] Analyst CSAA Insurance Group Phone Number: (XXX) XXX-XXXX

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the renters insuranceI still think a $increase for renewal, with no tickets no accidents or claims is ridiculous! I am unsatisfied with result for auto insuranceI suppose that is even more reason for them to lose a long time customerSincerely, L [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , contacted [redacted] with AAA to further clarify the details of the situation and they finally agreed to pay for the damages in fullThank you very muchSincerely, [redacted]

Date Sent: 2/2/12:00:AM We have been in contact with Mr [redacted] and his contractorAAA continues to work closely with our insured to address all of his concerns regarding receipts for work completed AAA wants nothing more than to settle this claim accurately and fairly Sincerely, [redacted] Policyholder Relations [redacted]

April 15, Revdex.com, Inc [redacted] Oakland, CA Attn: [redacted] Re: Complainant: [redacted] Revdex.com File Number: [redacted] Dear [redacted] We are in receipt and have reviewed [redacted] complaint to your department submitted on April 8, Your complaint assignment has been referred to me for responseAt this time we would like to assure M [redacted] that we have added her and her address of [redacted] to our Do Not Solicit list and updated and cross checked all of our systems to prevent future mailingsIn addition, we have informed our partner AAA Northern California, Nevada & Utah of her request and they have placed her on their Do Not Solicit list as wellThank you for the opportunity to address the insureds concernsShould you have any questions or require any additional information please do not hesitate to contact me directly at the number belowSincerely, [redacted] Policyholder Relations Specialist CSAA Insurance Group Phone Number: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear ***, Please see the attached responseThanks

Complaint: [redacted] I am rejecting this response because: The response provided by "AAA" stating, that the damage to the Wheel/Rim came from my vehicle being driven and rubbing against curbs is totally incorrect and not the caseThe damage was witnessed and visually observed by me as the driver utilized his crow-bar to pry his equipment/Go-Cart from underneath the Wheel/RimI verbally advised the driver that he was damaging my wheel/rim and to only get a response from him stating, "I know I'm damaging the Rim but I have to get this Go-Cart from underneath the wheel." Also " [redacted] " original letter/email dated "May 24, 2016" offered ($200.00) for small surface scratches for the drive-way onlyAccording to the way his letter was written, it appears that [redacted] was giving me an ultimatum to either take and accept the ($200.00) or else he would otherwise decline any additional reimbursement for the alleged wheel damageKeep in mind the damage to the Wheel/Rim was never discussed other than with the inspector who stated he was going to submit his report requesting that the Wheel/Rim be repairedAlso note that after extensive research on my part, I later found out that no company in Northern California repairs chrome Rims and it's only done in Southern CaliforniaTherefore it appears that "AAA" is willing to make up any excuse to deny or accept responsibility for there negligenceAt this time we can negotiate the matter and I am willing to accept the ($200.00) for what [redacted] considers as "small surface scratches" along with "4-New Wheels/Rims" for my Mercedes Benz that AAA & Roadrunner Towing Service is responsible for damaging.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It seems that the representative at CSAA didn't read my message at all, and simply repeated the same reply Again: the other driver didn't leave me any information and ran away when I was waiting for the police I just re-sent the two police reports to CSAAOne I got from the police officer on site (without the other driver's insurance information) and one the police officer mailed to me a few days later (with the other driver's insurance information) It seems that I have to repeat what I said in my previous message again: "The other driver ran away when we were waiting for the police, and did not leave me any contact/insurance informationFortunately I'd taken a picture of the plate of her carLater with the help of the police I learnt that her insurance company is CSAA I should also note that the police officer came to the site right after the accident happenedThe other driver later told the officer when she was contacted that she left because of "medical reason" but she didn't tell me anything when she left I think that was just an excuse In any case, it is very clear that she was at fault." I should emphasize that the police officer did listen to what the other driver said (the officer called her after the accident) before writing the second report.Again, CSAA should fix this mistake immediately and be responsible for the liability Sincerely, [redacted] ***

August 17, Revdex.com, Inc [redacted] Attn: [redacted] Re: Complainant: [redacted] Claim Number: [redacted] Dear Mr [redacted] : We are in receipt of your office’s inquiryWe have reviewed [redacted] complaint to your department which was submitted on August 15, I have provided the information you requested below Thank you for notifying us of this complaint We considered the matter of liability resolved Ms [redacted] will need to contact her insurance carrier for further assistance in this matter Should you have any questions or require any additional information please contact me at the number below Sincerely, [redacted] Claims Supervisor CSAA Insurance Group [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree to the extra amount of time to resolve this to my satisfactionSincerely, [redacted]