Carroll's Cove

UPS lost my package shipped from Carroll's Sports Cove. They simply need the SENDER to file a claim so I can get my money back. You cannot call Carroll's Sports Cove and speak to anyone. You get a message telling you to send them an email. I sent multiple emails with no response. No I'm out almost $300.

I gave them a second star only because their up front customer service was good, but once they have your money, you're nothing to them. Good luck.

Ordered something on Friday. Big mistake. With virtually no communication back from Carrolls, I found the item elsewhere and ordered from Walmart as they had in stock. I requested a cancellation from Carrolls before they even showed up to work Monday (nobody works on the weekends), and it was ignored. The waited to respond until it was shipped and claimed they could not honor the refund.

I guess they would rather get the single $131 order than deal with at least 10 negative reviews. Short sided - Avoid these guys at all costs.

Michael

My wife ordered a golf bag as a Father's Day gift. It arrived and there was a big manufacturing defect and they said I would have to wait for the manufacturer to send me a replacement, under warranty and at no cost, sometime in December 2021. Then they said maybe March 25th. I am not convinced that the manufacturer is reliable so I asked for a partial or full refund. Their representative went brain dead and has not responded to my emails. Never buy from them!

I ordered a men's Viking's Bathrobe on 11-1-2021, have not received an email to confirm payment or order number. I did save the invoice and will check with my bank to try and reverse payment. I sense scam, scam, scam! I normally check reviews prior to purchasing from sources where prices are too good to be true!
TG, Minnesota

I ordered a South Carolina grill set as a Father’s Day gift I never received it it said it was a wrong address and they sent it back I have not heard anything from you I sent multiple emails and still nothing I need a refund but no one will respond to me

Is there such a thing as a NO star rating? I would NEVER order from this company again. I tried to return a robe that I got my husband for Christmas and not only do you not get a full re-fund, you get a "credit" and 20% of your purchase price goes towards a "re-stocking fee". I feel like this company actually made money off of me. Instead of sending the robe back so they can turn around and re-sell it and rip someone else off, I am going to donate it to Goodwill. TERRIBLE customer service in a day and age when you are competing with Amazon. I have a new found appreciation for Amazon!

Hello,I apologize about the item selling outWe order these factory direct and they sold out so we had to cancel the orderI see we responded to you about this issues however when placing an order a temporary hold is put on your credit card to make sure you have enough funds to cover the order Since we cancelled your order we reversed that temporary holdOther than doing that we cannot do anything to speed up the release of that temporary holdNote no charge will post to your credit card and no credit will post eitherWhat will happens is that hold will just come off and disappearIt can take anywhere from a few days after we reverse it to a week or

Ordered an item on December 18, 2019; which stated it would arrive by Decemeber 24,2019. I went ahead and placed the order. On Friday, December 20, 2019 I emailed website to verify what was going on? as I didn't even receive an email confirmation. I received a response a few hours later they would look into it. So today, December 23,2019 (2 days before christmas; which really limits me now!)I emailed again asking if they had any further information)Notice- it took ME to email them again! (bad business move on their part). They tell me it is on backorder and will arrive in 3-4 weeks if I still wanted it. So my credit card was charged, you're now going to hold onto that payment for 3-4 weeks in hope I can trust I will get my item. Poor lack of communication and business practice. DO NOT ORDER FROM!

I placed an order on December 12th. I have NOT received an email confirmation. My transaction has cleared my Pay Pal account. I have called numerous times and no answer. I have sent an email and still no response. This is ridiculous! I am beyond pissed off!

Customer placed an order before Christmas and their item was temporarily on backorderTheir item came in and shipped about days laterWe ran an after Christmas sale that they saw after their order shippedThey requested that we give them that sale price and threatened a complaint to the Better Business Bureau if we did not give them the sale price.I don't appreciate threats of bad reviews on my small business like this if we do not give customers their desired discountsNormally I would have worked something out but will never with customers who make threats of defaming my business unless I give them what they wantNow our Revdex.com rating will be affected over this.Below is what I explained to my customer via emailWith all due respect, this is feeling like blackmailYou ordered it for a certain price, we ran a sale days after you ordered and then you want that priceIf we did it for you then we would have to do it for everyone who ordered anything that we ran a sale onWe run sales at specific times and sometimes pay extra to market that sale to certain group shoppers whether we are targeting a certain website of shoppers or many other groups of peopleUnfortunately you did not order at the time of that saleSometimes we would either give you the sale price or work something out but when my first contact is pretty much an ultimatum that is "give us the what I want or we will defame your company"I don't help with that

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The resolution is okay but their response is not correctThey never contacted me to let me know the item was out of stock nor did there email address work when I tried to send them oneBut since they cancelled my order and gave me a refund I done with them Regards, [redacted]

Hello,I apologize if there has been any issue or frustration however I checked into all of your complaints and will respond to them accordinglyFirst is our credit card service was never down and had no issuesWe have been accepting many orders without issueIf it was down we would have received many questions and concerns over itWhen paying by PayPal the funds are sent as soon as the order is placedWe cannot wait to charge that account like a credit cardHowever your order did ship with the [redacted] tracking [redacted] yesterdayWe order these golf bags factory direct due to their sizeI apologize for the delay on shipping but the estimated dates I gave you were the dates the manufacturer gave us, so I was only relaying the information we received from them to you since we are waiting on them to get these made I see you did contact us a few times however I also see we replied twice on August 25th, once on August 26th and a 4th time on days ago on September 13th stating "Looks like these came in friday or yesterday but it is processing and we will have tracking for you this week." We just got that tracking which again is [redacted] due to arrive on the 20th.Thank You

I received this complaint and it is 100% unwarrantedThese remarks are exaggeratedHe did contact us times but of those times were on the same dayOur phone was listed on our website, it is listed on his online credit card statement for our charge & is even listed on the Revdex.com site which he could have called before making this complaintI replied to his emails and got a bounce back message stating his email was not valid at [redacted] .comI find it ridiculous he implies we are scamming not only him but others and using our reviews as proof? If he did real research on us he would know that we have been in business for years nowOur reviews he was looking at on [redacted] shopping are out stars and our phone number is listed on his credit card statement and on the Revdex.com website itselfThe last thing is if he read the terms & conditions when checking out OR on our contact us page before emailing us he would have saw our big notice that orders and email replies will be delayed due to the high volume of orders we receive this time of yearJudging by the emails in one day he did not understand that.For his order it did ship via [redacted] tracking of [redacted] delivered on the 20th so he received his item.Travis

Hello, I received this complaint and disagree with most of the claimWhen the order was placed we were showing one tire cover left in stock and that is why the customer was chargedHowever when we realized it was in fact out of stock we contacted the customer with options and received no reply The customer claims they tried to reach us by email but we have no emails in our system at allI searched for minutes under their name, email, order:# and nothing came upOur phone number was temporarily down due to a phone issue and our contact us page has other means of contacting us during that timeI email her again after I received this complaint and came to the settlement of a refundI have cancelled their order and credited them per their request now.Travis

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,This complaint is unwarranted & falseWebsite states on here [redacted] that it takes 2- weeks to shipIt is currently on backorderYOU WERE NOT charged for anything since this backpack did not shipAlso I did reply on my email on July 25th and stated this backpack is due back in stock according to the manufacturer the first week of august not that we did not know when it would be back in

I received an empty box, and they refuse to refund me or re-ship the item. I'm out my money, my time, my product, the shipping fee. They state I only had 14 days from the time of shipping to notify them - if they stood behind their products, they would have made it right.

Hello,As stated in our emails to you you placed the order on the sunday the 10th while we were closed for the weekend and tracking was emailed on the 13thWe considered this order completed as the package shipped out and was picked up by the post officeWe did not know there was an issue until you
let us know you did not receive the package on the 26thAt that time we looked into and contacted the post office and it was deemed lostSo, yesterday on the 26th we shipped another out for you and it is on the way to you now and will arrive as we shipped it priority to you

Hello, I apologize for items being out of stock however we have been in business since and are not a scamWe do not declare any items on our website as in stockWe have an availability section when viewing each item with a disclaimer link below that section explaining in detail what the time
frame listed for that item you are viewing meansWe stock items and also ship items factory direct if we are out of stock and also use 3rd party distributors to fill orders incase the manufacturer is outFor this reason we do not have real time stock levels listed on our websiteThis is all explained in that disclaimer availability policy linkThis is also outlined when checking out on our website with our terms & conditions that must be agreed to when placing an orderOn a side note, I am not seeing you contacting us directly about this concern as wellHowever once again I apologize for the item being out of stock however your accusations are incorrect

Hello,We are not a fraudulent company and have been in business since As stated in our reply to you via email we did not charge your cardThe item you ordered sold out and we reversed the temporary hold on your accountOnce that reverses no actual credit will post, the temporary hold will
fall off and go back to your available creditWhen the item came back in stock we tried to charge your card however it declinedYour order is currently cancelled and we did not charge your cardThank you