Carroll's Cove

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The resolution is okay but their response is not correctThey never contacted me to let me know the item was out of stock nor did there email address work when I tried to send them oneBut since they cancelled my order and gave me a refund I done with them.
Regards,
*** ***

Hello,I apologize for any frustration, however when placing an order on our website a temporary hold is automatically put on to make sure you have enough funds to cover the orderSince we cancelled, we reversed the charges and it will fall off and not postIt just takes a few days to go through
the banks to come off but it will not permanently postWe order the item you ordered factory direct due to the sizeThey were showing in stock but had no inventory left so we had to cancelThat is when we reversed that temporary hold on your accountunfortunately that hold takes a few days to go back to your cardonce again I apologize for any frustration or confusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I guess I am just used to businesses actually providing the good or service they have accepted an order for rather than cancelling the order and saying they don't offer the product at a later dateYou can put all the disclaimers you want on your website about how you can advertise products that you don't actually offer, that doesn't make it a good business practiceI will join the numerous other people on this site and stay away from this so-called business in the futureHopefully at some point they are shut down for advertising products that they can't deliverI'm pretty sure that's called advertising.Regards,
*** ***

This comforter set was marked on our website as out of stock since DecemberWhen you placed the order it stated that information before you placed itThey were due in stock in April but the manufacturer had a delay and they were backed up (Out of our control) We replied and informed youWas it
picked up by your spam filter? I do not know.As for payment you paid by ***, when paying using that method the funds are sent as soon as the order is placedWe cannot wait and charge those type of accounts like a credit card.We were upfront from the start with the information about this item & cannot control how *** payments workI emailed you for the new address to send the comforter set too as I did confirm these are going to be shipping in the next day or I will wait for your reply

On March 5th, I ordered a Seahawks Belt Buckle for my daughterNo item was shipped I sent an email on April 8th asking about the Belt BuckleCustomer service sent me an email apologizing for not getting an email which stated they are temporary out of stock and that it would be another to months until deliveryDid I want to wait? I emailed them back and said yesCompletely forgot about this until my daughter mentioned it to me the other dayI sent an email to customer service on August 10thHave not heard back from themI sent another one todayI looked online and I see that they are selling the belt buckle and in stockMy daughter has moved since and I updated them with her new addressIs this ridiculous or what? After all this, my daughter still wants that belt buckle

Hello,I apologize if there has been any issue or frustration however I checked into all of your complaints and will respond to them accordinglyFirst is our credit card service was never down and had no issuesWe have been accepting many orders without issueIf it was down we would have received
many questions and concerns over itWhen paying by PayPal the funds are sent as soon as the order is placedWe cannot wait to charge that account like a credit cardHowever your order did ship with the *** tracking *** yesterdayWe order these golf bags factory direct due to their sizeI apologize for the delay on shipping but the estimated dates I gave you were the dates the manufacturer gave us, so I was only relaying the information we received from them to you since we are waiting on them to get these made. I see you did contact us a few times however I also see we replied twice on August 25th, once on August 26th and a 4th time on days ago on September 13th stating "Looks like these came in friday or yesterday but it is processing and we will have tracking for you this week." We just got that tracking which again is *** *** due to arrive on the 20th.Thank You

Hello,I have personally responded to you letting you know this item is on backorder with an ETA of Mid- Late December as we order these factory direct and they have sold outIf you need to cancel please let us know

Hello,We sent an email so I apologize it was not received however I have cancelled the order and credited your card now

Hello, I received this complaint and disagree with most of the claimWhen the order was placed we were showing one tire cover left in stock and that is why the customer was chargedHowever when we realized it was in fact out of stock we contacted the customer with options and received no reply
The customer claims they tried to reach us by email but we have no emails in our system at allI searched for minutes under their name, email, order:# and nothing came upOur phone number was temporarily down due to a phone issue and our contact us page has other means of contacting us during that timeI email her again after I received this complaint and came to the settlement of a refundI have cancelled their order and credited them per their request now.Travis

Hello,
These are still on backorder with the manufacturer per our emailI will cancel and credit you now

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: they have not refunded me or shipped the product They stole my money and have yet to ship the product or refund meThey have committed a criminal action.
That
Regards,
*** ***

Hello,This complaint is unwarranted & falseWebsite states on here
*** that it takes 2-
weeks to shipIt is currently on backorderYOU WERE NOT charged for
anything since this backpack did not shipAlso I did reply on my email
on July 25th and
stated this backpack is due back in stock according to the manufacturer
the first week of august not that we did not know when it would be back
in

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer placed an order before Christmas and their item was temporarily on backorderTheir item came in and shipped about days laterWe ran an after Christmas sale that they saw after their order shippedThey requested that we give them that sale price and threatened a complaint to the RevDex.com if we did not give them the sale price.I don't appreciate threats of bad reviews on my small business like this if we do not give customers their desired discountsNormally I would have worked something out but will never with customers who make threats of defaming my business unless I give them what they wantNow our Revdex.com rating will be affected over this.Below is what I explained to my customer via emailWith all due respect, this is feeling like blackmailYou ordered it for a certain price, we ran a sale days after you ordered and then you want that priceIf we did it for you then we would have to do it for everyone who ordered anything that we ran a sale onWe run sales at specific times and sometimes pay extra to market that sale to certain group shoppers whether we are targeting a certain website of shoppers or many other groups of peopleUnfortunately you did not order at the time of that saleSometimes we would either give you the sale price or work something out but when my first contact is pretty much an ultimatum that is "give us the what I want or we will defame your company"I don't help with that

Hello,These *** *** *** bed sets were marked as backordered on our website under the availability sectionThe manufacturer told us they are due in stock in late JanuaryI see you paid by *** and when you pay by *** the funds are sent as soon as the order is placedWe cannot wait
to charge that account for a backorder like a credit cardI looked through our email system and do not see any emails from your name or email addressWe would NEVER tell you that you cannot cancel an order unless the order shipped and in that case we would let you return itWe have had the order here on backorder with no cancellation requestOur phone number is ###-###-####I will cancel the order now and refund your *** accountWe are no scam and have been in business since

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The sale they are now stating happened after they shipped the item is completely now they are trying to back peddle because they put an item on sale which they did not have and was on back order The order was placed Dec when I checked their website the following week they item was still on back order and $less I sent an email that they never responded to They expect to get a good review when they do poor business practices horrible customer service had to send emails before they decided to respond came thoughI sent an email regarding this matter that was never responded to I then sent another that was not on the 3rd attempt it was made clear that they would not do any kind of refund and ignored the response then typed another email that stated I would have to file a complaint due to the bad businessThey are simply back peddling now when it is fact they had the item on back order while then running a sale on it.Facts are simple1:ordered on the 17th 2: sale went on after the 17th while item was still on back order thus why I tried to communicate with them3: communication was sent to them about it that an automated response came back and said they were closed and would get back to me and never did.4: When communication was made they then refused to refund the $even though they were given proof of dates item was on back order and when sale took place.5: After refusal I stated I would not have a choice but to file a complaint due to the bad business they had shown me.Regards,
*** ***

Hello,I apologize we order these rugs factory directWe sent an email to let you know these were on backorder but unfortunately that email for some reason was not received or seenI have cancelled the rug and credited you now and it should post in a day or to your account

Customer was refundedThis was resolved via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Please send the bedding to:
*** ***
*** ** *** *** ** ***
Thank you so much for your help resolving this matter
Regards,
*** ***