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Cars2Go, Inc.

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Reviews Cars2Go, Inc.

Cars2Go, Inc. Reviews (42)

I just recieved message from the in house counsel and it states that I did not inform Erika R[redacted] of the accident I was iinvolved in.  When I spoke with Erika I advised her I was involved in an accident with someone who did not have insurance her response to when that information was disclosed was quote on quote it is still your responsibility to make your payments.  I then explained to her that I was well aware of that and thats not something that needed to be explained to me as this is not the first car ive financed.  She then stated I needed to make a payment or car would be disabled.  I said ok.  Erika then contacted me the following day asking when I would be making a payment I advised her on the 20th of the month as I explained to her when I initially spoke with her.  She then proceeded to tell me I dont have to be rude and she hung up on me.  I attempted to call back to speak with her supervisor and I was placed on hold by erika for her to not reto not return to the phone call at all.  So again im not looking to harass anybody in human resources however they need to know the customer service thats being provided to paying customers.  As far as in home counsel goes he was also extremely rude which is why im requesting the human resources number as well as to be contacted by someone that does not work out of this glendale office.  Again human resources needs to know what type of customer service thier employess are providing to customers.  Speaking with the in home cousel will not provide any satisfaction nor will this employee Erika R[redacted] be reprimanded for the horrible job shes doing.  As we can see now in home counsel has disregarded and made it seem as if Erika was not and is not wrong in any way. If she is not reprimanded she will continue to treat customers in this manner and that is unacceptable.  So again im asking to speak with a representative from the human resources department about erika as well as in home counsel.  Thank you for your time.

I suggest the Complainant read A.R.S. 44-1264 or get an attorney that can educate her about the law. Respondent and its related finance company Dynasty Finance complied with the law and its limited warranty obligations.On her credit application, Complainant provided the employer name of "** [redacted]" and gave an address in [redacted] and a phone number.  Our investigation determined that there was no company in [redacted], that the address provided was for a personal residence and the phone number is not a business line and when dialed, gives a constant busy signal. Clearly, the Complainant is not telling the truth.Complainant breached finance agreement and provided false employment information. Respondent denies each and every other allegation not specifically denied herein.  We respectfully request that the Revdex.com close the file in this matter.

As previously submitted, Cars 2 Go honored its contractual obligations.  Complainant notified the dealership on August 29, 2017 that he was abandoning the vehicle.Neither the dealership nor [redacted] have done anything wrong.  It is Complainant who decided to abandon the car at the dealership and stop making the car payments owed.Accordingly, Respondent Cars 2 Go requests that the instant matter be closed.

I have reviewed this file and spoke to the Complainant personally.  As I explained to the Complainant, her in law [redacted] signed the referral form, which designated [redacted] as the person who referred her.  Cars 2 Go paid [redacted] a referral fee.  After the referral fee...

was paid, [redacted] called out office and told me that she did not know a [redacted] and never signed anything that has her name on it.  I emailed the signed referral form to [redacted] and has since not denied that she signed the form.Unfortunately Cars 2 Go can only pay one referral fee.  Cars 2 Go requests that the Revdex.com consider the subject matter closed.

Customer was in breach of the subject auto loan agreement.  Customer was late on her very first car payment. On 8/8/16, the vehicle's GPS was disabled, which prompted customer to call in to speak to Dynasty's Collection and Recovery Manager. Customer said she received a two week extension to...

make her first car payment but she was informed by the Manager that no such extension was given or could be given. Customer was instructed that she needed to make the scheduled payment before the car starter would be enabled but customer became combative and terminated the call at that time. Customer made a partial payment but failed to make full payment as required.The car was repossessed on 8/12/16. Customer reinstated the loan on 8/17/16 by making the past due payments and the repo fee. Customer picked up the car on 8/18/16.Accordingly, this dispute has been resolved. Customer paid the amounts due on the auto loan and customer now has possession of the vehicle per agreement.Please let us know if you need any additional information regarding this matter.

I've never been 30 days late on a payment I've always paid as promised even when setting up a late payment. As far as I knew my arrangement had been accepted. First they were saying the GPS tamper caused the repo,below you can see she changed her mind and said it was the payment that caused the repo. she also had stated:On Mon, Feb 27, 2017 at 4:30 PM Erika Rangel <[redacted]> wrote:Hi [redacted],I need proof of CURRENT  insurance coverage. The insurance card you sent me shows an expiration date of 1/22/17. Also, I am not able to accept a business card as proof of employment. If you have not received a pay check yet, you can provide a welcome letter/email, or a statement from your employer's H.R. department on a company letterhead. I also still need the statement from you mom as proof of address.Once all the requested documents are received, I will contact you with a final approval to set up the appointment for you to pick up your car. Please keep in mind the appointments can be set Monday thru Friday between 9:30am - 4:30pm.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] I am dissatisfied with this business and my original claims still stand. The amount listed in their response doesn't even match the amount listed in the deficiency balance notice. Their response claims I owe $7,500, but their notice that I've attached for your reference states I owe $7,455.99. I also requested an accounting as defined by A.R.S. § 47-9210(A) and never received one. It's been more than 10 days from their intent to dispose notice and I want to know how they sold the vehicle and applied it to my debt. Although they deny wrongful treatment of their customers, and the fact they hung up on me, I have a witness who says different. The woman that manages their finance company, I can give her name if necessary, even threatened to sue my witness for calling to discuss the car balance. They repossessed the car after 6 days once I defaulted without ever charging a 10 day late fee, as mentioned in their contract. They never tried to work with me. Although they are entitled to repossess their  property whenever they wish, their hasty repossession doesn't exactly scream good business. This business doesn't deserve a good rating and my complaint should be listed for other customers to see, nothing is settled. I want to make that very clear. Regards,[redacted]

Complainant entered into that certain Retail Installment Contract and Security Agreement for the purchase of a 2008 Mazda CX-7 with 116,107 miles from the Cars 2 Go dealership in Glendale on August 29, 2017.  Contrary to Complainants allegations, Complainant test drove the vehicle before...

purchasing the car.The vehicle Complainant purchased from Cars 2 Go came with a 3 month-3,000 mile limited warranty.  The facts show that the dealership honored its warranty.  Complainant alleges the car was unsafe to drive. However, the engine light does not indicate that the car is unsafe to drive. Moreover, Complainant was given a loaner vehicle to drive while the service department performed the warranty repairs to her vehicle.  So, the facts show that the dealership did everything it was required to do and more. As set forth in the attached response to the Attorney General complaint, Complainant was the party that breached the contract.  It was the Complainant that gave false information on her credit application.  It was Complainant that refused to make her first car payment when due, which is a very serious breach of the auto finance agreement, regardless of the credit fraud. As a result, Cars 2 Go and Dynasty Finance took action to protect their collateral by repossessing the vehicles. Please see the attached copy of the dealership's response. Accordingly, Respondent requests that Revdex.com close this matter. Please let me know if you need any additional information.

Customer purchased car on August 22, 2015.  On August 27, she called and spoke to our affiliate finance company and told the representative that she can't afford the car payments, that she was mad because she realized that she had good credit and could have purchased a new car, and that she...

wanted to return the vehicle. She was informed at that time that if she surrendered the vehicle the finance company would enforce the contract for collection of the balance owed. Respondent has no record that Complainant ever scheduled any warranty work with the service department. Complainant did not return the vehicle and failed to make any scheduled payments. Respondent's affiliate finance company [redacted] repossessed the subject vehicle on September 9, 2015. Complainant currently owes over $7,500. Cars 2 Go treats all its customers with respect and denies the allegations that it did not conduct itself properly in the instant case. For the reasons set forth above, Complainant's claims are meritless and Respondent respectfully requests that this case be closed. Please let us know if you need any additional information regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer failed to make the car payment when due and the auto finance company repossessed the vehicle on August 29, 2017. The customer failed to reinstate the loan.The  complains about the collection manager's attitude and rudeness are not actionable. [redacted] does its best to treat...

all customers with respect and dignity but unfortunately many times that same courtesy is not reciprocated.Based on the foregoing, Cars 2 Go respectfully requests that instant Complaint be dismissed and this case be closed.

I do not except the business response. We were one day late when we first called them to try to worl something out with them. This lady Erika was a [redacted]h from the second she picked up the phone. She would not let my husband talk at all. She wouldn't except 17 dollars short on the payment. Thats the only reason vehicle got repossess but you know what this business said they want this case dropped because there employee was just doing her job, WELL NO WE WILL NOT LET THIS GO!!!! [redacted]. this company thinks they can have people sign a contract and then when comes to a problem thats in the contract they think they can say whats in the contract is chamged or false. But if things are changed in a legal contract then thats whwn u call your customer amd have them come in and sign a new contract. This company is shpwing all kinds of rude and unlawful behavior. I dont want the car back. I will not tell anyone to get a car threw them. But I dont want this company to be known for all the wrong they are doing. [redacted] We have all emails proving her rude and disrespectful behavior.

On or about March 13, 2015, Complainant purchased a 2001 GMC Yukon with 145, 332 miles on it. The subject vehicle was sold to Complainant with a limited warranty.All of the vehicles sold are run through a safety check and state inspection before being sold to the public.When the subject vehicle was...

sold to Complainant, the Ride Control Light came on, which indicated a mechanical issue with the suspension. Dealer told Complainant that if she wanted to take the vehicle that day, she could bring it back later and the dealer would fix the suspension issue. Complainant chose to complete the transaction, ride the vehicle off the lot and return later with the vehicle.  when she did return with the vehicle, she was given a loaner car.  The suspension issue was timely fixed and the Dealer waived the deductible; Complainant was not charged for parts or labor.On or about April 27th, Complainant returned with a second issue relating to the power steering. Complainant returned with the vehicle, she was given a loaner car again, and the power steering pump was replaced. Again, Dealer waived the deductible and the Complainant was not charged for parts or labor.Approximately 10-14 days later, Complainant returned with the vehicle because the ABS light went on. At that time, Complainant became combative, threatening legal action and stated to the Sales Manager that she had already filed a complaint with the [redacted] Office and the Revdex.com. Nevertheless, per agreement with Complainant, Dealer ordered the part to repair the ABS issue. Despite her representations, Complainant refuses to bring the car in for repair.The subject vehicle Complainant purchased was a used, high-mileage vehicle that came with a limited warranty. Dealer did not just honor its warranty by timely fixing the mechanical issues under warranty - it went above and beyond to try to satisfy the Complainant by not charging her any deductible and providing a loaner car to her so she would not be without transportation. Complainant is in fact still driving the subject vehicle - despite the ABS issue - and putting more wear, tear and miles on the vehicle. Despite all this, Complainant demands that Dealer take her vehicle back and return to her all the money she has paid for the car, including all her car payments.  Dealer has tried to explain to her that they cannot undo the transaction. Dealer stands ready to provide exceptional service and work with the Complainant to resolve any remaining warranty issues with the subject vehicle.

According to the Arizona Lemon Law they have 15 days or 500 miles to fix the vehicle or it shall be replaced/refunded. Regardless of how "glad" they were to fix my car, it was not fixed within the timeframe. From 08/30/2017 to 09/15/2017 (when my payment was due) the car was not fixed. They stated I was allowed to test drive the car, that is false information. I was NOT allowed to test drive it because the GM Ralph stated that it was after hours and he even said his wife wanted him home. Very unprofessional. I've brought my vehicle to the service department 3 days back to back and on the final day on the way home from the service department the vehicle became inoperable, so they had the tow man come get it 5 days later. Yes they did give me a loaner car and it BROKE DOWN less than 24 hrs later causing the tow man to have to come get that loaner car as well. They then put me into a second loaner car which ALSO broke down a few days later and it is still sitting on the side of the road inoperable. So I have been without a car since sept 9th, a week PRIOR to my payment being due. I did contact ABC 15. I'm not sure what was discussed between Dan and the lady with ABC but she called me back and told me HE got angry and hung up. It was then she told me to continue with filing a complaint with the Revdex.com and the AZAG.  When I called Ralph on the 14th to see if they could be lenient about my upcoming payment on the 15th, he said no because the "job verification fell through" ? And he furthermore told me I was no longer qualified for financing. He then told me that someone with the finance department would call me to discuss my options in which they have not. Upon reviewing the employment verification email I see that the undereducated employee, Claudia, sent the email to "[redacted]" that is NOT the company I put on my application so no wonder why the office manager had the response she did. For Mr. N[redacted] to accuse me of fraud is false because I did not lie on the application. If they would like the name of the company they should review the application or simply call me. They clearly misspelled the company name. I did not make my payment on the 15th because of what Ralph told me on the 14th, regardless, this is not a matter of making the payment or not. I DONT want the car, nor did I want the car as of 08/30/2017. Cars 2 go valued my trade in at $10,000. The pay off for the loan was $7208.00 not $7800 as stated by N[redacted]. That is a difference of $2792 that I am owed at the least. The only fair resolution I will accept is a mutual release of contract cancellation and the $2,792.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have read the response of the company and refuse to accept it as a resolution. I have taken the car in over FIVE times. Each time the company tells me they have fixed the issue and before I drive off the lot the issue is not fixed. When I turn around they usually attempt to turn off the lights with their computer and tell me it will be fixed. I was told when the vehicle was purchased that they would look at EVERYTHING the next day because they had yet to do so. Although the company states that they are trying to fix the issues they are not and act completely different with me when I go into the dealership. I only became defensive when they would not fix the issues that the car has even though I ONLY purchased the vehicle with the condition that everything would be fixed the next day. Throughout this entire process the dealership has been rude and dismissive of me and my issues. It was not until I reached out to the [redacted] and the Revdex.com that they have tried to pretend like they are working with me. The dealership is in charge of selling the cars, financing them and insuring the vehicle and lead me to believe that they would treat me and my purchase with the respect we deserve. I just want them to admit to their consumer fraud and return me my money. This car is going to cause an accident or a death and it will be their fault. Please do not dismiss this complaint on behalf of the business as I have missed days at work trying to take the car in and waited days to have parts "ordered" and left my car with them and still nothing that was agreed to on the day of purchase has been fulfilled. The dealership is saying that they have gone above and beyond trying to help me and waive fees, well those fees should never have even been a concern as this had all been agreed to be fixed before I signed the paperwork. I was told that they had not preformed any work on it and that they would do it the next day. To this day the lights on the dashboard are on and even the brake lights. I fear each time I get in the car that I will have an accident because of the product that this company put me in. I hope we can resolve this issue before this occurs.
Regards,
[redacted]

I  reviewed the file in this matter.  On or about February 6, 2017, Complainant called Dynasty Finance, Inc., Cars 2 Go's affiliated lender, to request an extension of the due date of her car payment.  Dynasty's Collection Manager Erika, pursuant to company policy, requested that...

Complainant provide her with proof of employment.  Complainant refused and demanded that she be given a short extension.  When the Collection Manager tried to explain that it was company policy, Complainant became abusive on the phone, cursed at the Collection Manager and hung up. Complainant called back again that same day, again demanding an extension, again cursed and yelled at the Collection Manager before she hung up on her. Complainant's car was repossessed the next day for failing to make her car payment. That same day, customer called and spoke again with the Collection Manager and again was belligerent and even threatened the Collection Manager with physical assault. Cars 2 Go offered to assist Complainant but she refused the help.  Accordingly, Cars 2 Go requests that the Revdex.com close the instant matter.

Complainant breached the terms of the written purchase and sales agreement and the car was legally repossessed. We understand that Complainant is not happy about having her car repossessed and her credit adversely affected. However, [redacted] was within its legal right to repossess the vehicle. Moreover, Complainant never attempted to reinstate the loan or pay off the loan but instead became combative, uncooperative and threatening.  [redacted] handles all its customer complaints with the utmost seriousness and professionalism.  We are in receipt of Complainant's request for an accounting and [redacted] is currently processing her request.  Unfortunately, there is nothing else [redacted] can do for this customer at this point.

On or about February 21, 2017, Complainant could not make full payment in February and requested arrangements to make a late payment. Respondent's related finance company Dynasty Finance requested certain information from the Complainant in order to approve any payment extension but the...

Complainant failed to comply. Moreover, Dynasty Finance was notified by its vendor that Complainant's GPS starter interrupter system had been tampered with. Complainant's vehicle was repossessed on February 24, 2017 and on February 28, 2017, Dynasty Finance confirmed Complainant's GPS starter interrupter system was intentionally bypassed. Complainant knew that tampering with the GPS starter interrupter system was unlawful, a material breach of the auto loan finance agreement and grounds for immediate collection action. See proof of tampering attached.Accordingly, Complainant's claims are baseless and we request that the Bureau close the subject case.

I cannot find any information in our system regarding a client with the last name spelled [redacted]. I need more information, perhaps the complete VIN for the vehicle.

I am the in-house legal counsel for Cars 2 Go, Inc. and for Dynasty Finance, Inc., the related finance company.  Just to give you some background, Mr. [redacted] was habitually in default under the loan agreement for the 2007 Chrysler Sebring he purchased from Cars 2 Go on May 25, 2016.  On...

September 12th, Mr. [redacted] blamed his late payment on the fact that his car battery died and he had to pay to have the car towed.  When the car was repossessed on September 23, 2016, Dynasty Finance discovered that Mr. [redacted] had actually been in an accident with the vehicle, which he concealed from Dynasty Finance.  He also cancelled his insurance a few months earlier, leaving Dynasty Finance with a damaged vehicle.I called Mr. [redacted] personally to see if I could assist him with his complaint.  I explained to him that neither Cars 2 Go, Inc. and for Dynasty Finance, Inc. could give him their employee manuals since they contain proprietary material.  I also told him that I had spoken to Mrs. R[redacted] regarding his complaint.  Mr. [redacted] was not interested in anything I had to say to him but kept insisting he had to speak with human resources. I asked him what he wanted to speak with human resources for and he refused to give me any reason.  I explained to Mr. [redacted] that I was above human resources and that he could tell me whatever he wanted to tell human resources.  At that point, Mr. [redacted] hung up on me.It appears the only thing Mr. [redacted] wanted to do was harass our human resources manager.  I was not going to allow him to do so.  Mr. [redacted] currently owes Dynasty Finance approximately $10,000 for the balance of the car loan.  Cars 2 Go has made a positive effort to address Mr. [redacted]'s complaint but there is nothing more it can do.  Accordingly, on behalf of Cars 2 Go I request the Revdex.com close this matter.Best Regards,Nino A[redacted], Esq.

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Description: Auto Dealers - Used Cars, Financing

Address: 4850 W Glendale Ave, Glendale, Arizona, United States, 85301-2734

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