Cars2Go, Inc.

On or about March 13, 2015, Complainant purchased a 2001 GMC Yukon with 145, 332 miles on it. The subject vehicle was sold to Complainant with a limited warranty.All of the vehicles sold are run through a safety check and state inspection before being sold to the public.When the...

subject vehicle was sold to Complainant, the Ride Control Light came on, which indicated a mechanical issue with the suspension. Dealer told Complainant that if she wanted to take the vehicle that day, she could bring it back later and the dealer would fix the suspension issue. Complainant chose to complete the transaction, ride the vehicle off the lot and return later with the vehicle.  when she did return with the vehicle, she was given a loaner car.  The suspension issue was timely fixed and the Dealer waived the deductible; Complainant was not charged for parts or labor.On or about April 27th, Complainant returned with a second issue relating to the power steering. Complainant returned with the vehicle, she was given a loaner car again, and the power steering pump was replaced. Again, Dealer waived the deductible and the Complainant was not charged for parts or labor.Approximately 10-14 days later, Complainant returned with the vehicle because the ABS light went on. At that time, Complainant became combative, threatening legal action and stated to the Sales Manager that she had already filed a complaint with the [redacted] Office and the Revdex.com. Nevertheless, per agreement with Complainant, Dealer ordered the part to repair the ABS issue. Despite her representations, Complainant refuses to bring the car in for repair.The subject vehicle Complainant purchased was a used, high-mileage vehicle that came with a limited warranty. Dealer did not just honor its warranty by timely fixing the mechanical issues under warranty - it went above and beyond to try to satisfy the Complainant by not charging her any deductible and providing a loaner car to her so she would not be without transportation. Complainant is in fact still driving the subject vehicle - despite the ABS issue - and putting more wear, tear and miles on the vehicle. Despite all this, Complainant demands that Dealer take her vehicle back and return to her all the money she has paid for the car, including all her car payments.  Dealer has tried to explain to her that they cannot undo the transaction. Dealer stands ready to provide exceptional service and work with the Complainant to resolve any remaining warranty issues with the subject vehicle.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have read the response of the company and refuse to accept it as a resolution. I have taken the car in over FIVE times. Each time the company tells me they have fixed the issue and before I drive off the lot the issue is not fixed. When I turn around they usually attempt to turn off the lights with their computer and tell me it will be fixed. I was told when the vehicle was purchased that they would look at EVERYTHING the next day because they had yet to do so. Although the company states that they are trying to fix the issues they are not and act completely different with me when I go into the dealership. I only became defensive when they would not fix the issues that the car has even though I ONLY purchased the vehicle with the condition that everything would be fixed the next day. Throughout this entire process the dealership has been rude and dismissive of me and my issues. It was not until I reached out to the [redacted] and the Revdex.com that they have tried to pretend like they are working with me. The dealership is in charge of selling the cars, financing them and insuring the vehicle and lead me to believe that they would treat me and my purchase with the respect we deserve. I just want them to admit to their consumer fraud and return me my money. This car is going to cause an accident or a death and it will be their fault. Please do not dismiss this complaint on behalf of the business as I have missed days at work trying to take the car in and waited days to have parts "ordered" and left my car with them and still nothing that was agreed to on the day of purchase has been fulfilled. The dealership is saying that they have gone above and beyond trying to help me and waive fees, well those fees should never have even been a concern as this had all been agreed to be fixed before I signed the paperwork. I was told that they had not preformed any work on it and that they would do it the next day. To this day the lights on the dashboard are on and even the brake lights. I fear each time I get in the car that I will have an accident because of the product that this company put me in. I hope we can resolve this issue before this occurs.

Regards,

I am the in-house legal counsel for Cars 2 Go, Inc. and for Dynasty Finance, Inc., the related finance company.  Just to give you some background, Mr. [redacted] was habitually in default under the loan agreement for the 2007 Chrysler Sebring he purchased from Cars 2 Go on May 25, 2016.  On...

September 12th, Mr. [redacted] blamed his late payment on the fact that his car battery died and he had to pay to have the car towed.  When the car was repossessed on September 23, 2016, Dynasty Finance discovered that Mr. [redacted] had actually been in an accident with the vehicle, which he concealed from Dynasty Finance.  He also cancelled his insurance a few months earlier, leaving Dynasty Finance with a damaged vehicle.I called Mr. [redacted] personally to see if I could assist him with his complaint.  I explained to him that neither Cars 2 Go, Inc. and for Dynasty Finance, Inc. could give him their employee manuals since they contain proprietary material.  I also told him that I had spoken to Mrs. R[redacted] regarding his complaint.  Mr. [redacted] was not interested in anything I had to say to him but kept insisting he had to speak with human resources. I asked him what he wanted to speak with human resources for and he refused to give me any reason.  I explained to Mr. [redacted] that I was above human resources and that he could tell me whatever he wanted to tell human resources.  At that point, Mr. [redacted] hung up on me.
It appears the only thing Mr. [redacted] wanted to do was harass our human resources manager.  I was not going to allow him to do so.  Mr. [redacted] currently owes Dynasty Finance approximately $10,000 for the balance of the car loan.  
Cars 2 Go has made a positive effort to address Mr. [redacted]'s complaint but there is nothing more it can do.  Accordingly, on behalf of Cars 2 Go I request the Revdex.com close this matter.
Best Regards,
Nino A[redacted], Esq.

I am the in-house legal counsel for Cars 2 Go, Inc. and for Dynasty Finance, Inc., the related finance company.  Just to give you some background, Mr. [redacted] was habitually in default under the loan agreement for the 2007 Chrysler Sebring he purchased from Cars 2 Go on May 25, 2016.  On...

September 12th, Mr. [redacted] blamed his late payment on the fact that his car battery died and he had to pay to have the car towed.  When the car was repossessed on September 23, 2016, Dynasty Finance discovered that Mr. [redacted] had actually been in an accident with the vehicle, which he concealed from Dynasty Finance.  He also cancelled his insurance a few months earlier, leaving Dynasty Finance with a damaged vehicle.I called Mr. [redacted] personally to see if I could assist him with his complaint.  I explained to him that neither Cars 2 Go, Inc. and for Dynasty Finance, Inc. could give him their employee manuals since they contain proprietary material.  I also told him that I had spoken to Mrs. R[redacted] regarding his complaint.  Mr. [redacted] was not interested in anything I had to say to him but kept insisting he had to speak with human resources. I asked him what he wanted to speak with human resources for and he refused to give me any reason.  I explained to Mr. [redacted] that I was above human resources and that he could tell me whatever he wanted to tell human resources.  At that point, Mr. [redacted] hung up on me.
It appears the only thing Mr. [redacted] wanted to do was harass our human resources manager.  I was not going to allow him to do so.  Mr. [redacted] currently owes Dynasty Finance approximately $10,000 for the balance of the car loan.  
Cars 2 Go has made a positive effort to address Mr. [redacted]'s complaint but there is nothing more it can do.  Accordingly, on behalf of Cars 2 Go I request the Revdex.com close this matter.
Best Regards,
Nino A[redacted], Esq.

Complainant breached the terms of the written purchase and sales agreement and the car was legally repossessed. We understand that Complainant is not happy about having her car repossessed and her credit adversely affected. However, [redacted] was within its legal right to repossess the vehicle. Moreover, Complainant never attempted to reinstate the loan or pay off the loan but instead became combative, uncooperative and threatening.  [redacted] handles all its customer complaints with the utmost seriousness and professionalism.  We are in receipt of Complainant's request for an accounting and [redacted] is currently processing her request.  Unfortunately, there is nothing else [redacted] can do for this customer at this point.

I am the in-house counsel for Dynasty Finance and Cars 2 Go. Mr. Bogan refused to explain to me why he needed to speak to human resources. I explained to him that I was above human resources and he could speak to me. Again, he refused. As the record shows, Mr. Bogan was rude and combative with our collection manager as well as with me. We are not going to give Mr. Bogan the opportunity to harass other employees in our company just to make him happy. Mr Bogan is not even a customer any longer since his car was repossessed for non-payment.
Please let me know if there is anything else you need from Cars 2 Go in order to close this matter.

I just trade - in my car, on the last day of the month, and I was pushed to get a car, so quick , I had the guy name Oscar, showing me around and when I was done looking at the car I left feeling uneasy, I went to work the next day, and it was an suv I didn't felt comfortable with it , so I took it back, and I was told to look around and the way these man work was so in a rush, I like this one car and being a single mother , once again I was being rush into, I just couldn't sign the papers but I felt being laugh at and I didn't wanna to be there, the front window of the driver seat the window was busted, I let Oscar know and he said oh don't worry about it, it's a little crack the cops won't pulled you over, there is no respect here, plus Oscar is soo touchy, and flirty , which kinda scared me off, in the beginning. I just felt like they need to be more helpful and if you are selling a car and there's a crack on your window at least have it fixed , but they wanted me to leave so quick off the lot , I owned them $10,989 for a car that is ten years old and with a crack window on the driver side. I pay them my payment of 170.66 last friday. I feel very awful. Just the crack on the window bugs me so much, wish they could've help me more. and I had a few option to pick and a lot of them were not good, one car you had to jump start it.. this placed is no good. no good.

Customer purchased car on August 22, 2015.  On August 27, she called and spoke to our affiliate finance company and told the representative that she can't afford the car payments, that she was mad because she realized that she had good credit and could have purchased a new car, and that she...

wanted to return the vehicle. She was informed at that time that if she surrendered the vehicle the finance company would enforce the contract for collection of the balance owed. Respondent has no record that Complainant ever scheduled any warranty work with the service department. Complainant did not return the vehicle and failed to make any scheduled payments. Respondent's affiliate finance company [redacted] repossessed the subject vehicle on September 9, 2015. Complainant currently owes over $7,500. Cars 2 Go treats all its customers with respect and denies the allegations that it did not conduct itself properly in the instant case. For the reasons set forth above, Complainant's claims are meritless and Respondent respectfully requests that this case be closed. Please let us know if you need any additional information regarding this matter.

I just recieved message from the in house counsel and it states that I did not inform Erika R[redacted] of the accident I was iinvolved in.  When I spoke with Erika I advised her I was involved in an accident with someone who did not have insurance her response to when that information was disclosed was quote on quote it is still your responsibility to make your payments.  I then explained to her that I was well aware of that and thats not something that needed to be explained to me as this is not the first car ive financed.  She then stated I needed to make a payment or car would be disabled.  I said ok.  Erika then contacted me the following day asking when I would be making a payment I advised her on the 20th of the month as I explained to her when I initially spoke with her.  She then proceeded to tell me I dont have to be rude and she hung up on me.  I attempted to call back to speak with her supervisor and I was placed on hold by erika for her to not reto not return to the phone call at all.  So again im not looking to harass anybody in human resources however they need to know the customer service thats being provided to paying customers.  As far as in home counsel goes he was also extremely rude which is why im requesting the human resources number as well as to be contacted by someone that does not work out of this glendale office.  Again human resources needs to know what type of customer service thier employess are providing to customers.  Speaking with the in home cousel will not provide any satisfaction nor will this employee Erika R[redacted] be reprimanded for the horrible job shes doing.  As we can see now in home counsel has disregarded and made it seem as if Erika was not and is not wrong in any way. If she is not reprimanded she will continue to treat customers in this manner and that is unacceptable.  So again im asking to speak with a representative from the human resources department about erika as well as in home counsel.  Thank you for your time.

Well I had a pretty decent experience here. I like the car I bought. However I want to give everyone a heads up. Make sure to check everything works I mean everything. When doing the paper work there is spot where it asks if they owe you anything. If there are any problems you see or hear while test driving make sure it gets written down and be sure not to sign anything untill all the problems get written down and get it in writing. Chances are if its not in writing they will not tell you the truth or tell you they didnt agree to repair anything. Be very careful because when doing the paper work they ask you to sign a bunch of papers and slide that paper and skip over it really fast. Everyone knows how slick they can be. They will tell you what you want to hear so they can sell a car. Like I said I like the car I got and affordable payments. READ BEFORE YOU SIGN everything.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have read the response of the company and refuse to accept it as a resolution. I have taken the car in over FIVE times. Each time the company tells me they have fixed the issue and before I drive off the lot the issue is not fixed. When I turn around they usually attempt to turn off the lights with their computer and tell me it will be fixed. I was told when the vehicle was purchased that they would look at EVERYTHING the next day because they had yet to do so. Although the company states that they are trying to fix the issues they are not and act completely different with me when I go into the dealership. I only became defensive when they would not fix the issues that the car has even though I ONLY purchased the vehicle with the condition that everything would be fixed the next day. Throughout this entire process the dealership has been rude and dismissive of me and my issues. It was not until I reached out to the [redacted] and the Revdex.com that they have tried to pretend like they are working with me. The dealership is in charge of selling the cars, financing them and insuring the vehicle and lead me to believe that they would treat me and my purchase with the respect we deserve. I just want them to admit to their consumer fraud and return me my money. This car is going to cause an accident or a death and it will be their fault. Please do not dismiss this complaint on behalf of the business as I have missed days at work trying to take the car in and waited days to have parts "ordered" and left my car with them and still nothing that was agreed to on the day of purchase has been fulfilled. The dealership is saying that they have gone above and beyond trying to help me and waive fees, well those fees should never have even been a concern as this had all been agreed to be fixed before I signed the paperwork. I was told that they had not preformed any work on it and that they would do it the next day. To this day the lights on the dashboard are on and even the brake lights. I fear each time I get in the car that I will have an accident because of the product that this company put me in. I hope we can resolve this issue before this occurs.

Regards,

On or about March 13, 2015, Complainant purchased a 2001 GMC Yukon with 145, 332 miles on it. The subject vehicle was sold to Complainant with a limited warranty.All of the vehicles sold are run through a safety check and state inspection before being sold to the public.When the...

subject vehicle was sold to Complainant, the Ride Control Light came on, which indicated a mechanical issue with the suspension. Dealer told Complainant that if she wanted to take the vehicle that day, she could bring it back later and the dealer would fix the suspension issue. Complainant chose to complete the transaction, ride the vehicle off the lot and return later with the vehicle.  when she did return with the vehicle, she was given a loaner car.  The suspension issue was timely fixed and the Dealer waived the deductible; Complainant was not charged for parts or labor.On or about April 27th, Complainant returned with a second issue relating to the power steering. Complainant returned with the vehicle, she was given a loaner car again, and the power steering pump was replaced. Again, Dealer waived the deductible and the Complainant was not charged for parts or labor.Approximately 10-14 days later, Complainant returned with the vehicle because the ABS light went on. At that time, Complainant became combative, threatening legal action and stated to the Sales Manager that she had already filed a complaint with the [redacted] Office and the Revdex.com. Nevertheless, per agreement with Complainant, Dealer ordered the part to repair the ABS issue. Despite her representations, Complainant refuses to bring the car in for repair.The subject vehicle Complainant purchased was a used, high-mileage vehicle that came with a limited warranty. Dealer did not just honor its warranty by timely fixing the mechanical issues under warranty - it went above and beyond to try to satisfy the Complainant by not charging her any deductible and providing a loaner car to her so she would not be without transportation. Complainant is in fact still driving the subject vehicle - despite the ABS issue - and putting more wear, tear and miles on the vehicle. Despite all this, Complainant demands that Dealer take her vehicle back and return to her all the money she has paid for the car, including all her car payments.  Dealer has tried to explain to her that they cannot undo the transaction. Dealer stands ready to provide exceptional service and work with the Complainant to resolve any remaining warranty issues with the subject vehicle.

The Complainant did not bring the car in 5 times for repairs. Again, the car is a used, high mileage vehicle and Respondent car dealer has fully honored its limited warranty, and in fact, went above and beyond.  The Complainant has threatened legal action and has not cooperated with the Respondent's service department.  Complainant continues to drive the vehicle; Respondent will continue to require Complainant to comply with the terms of the subject contract.  Again, we ordered a part for the subject vehicle and stand ready to make the warrantied repairs.

 I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] I am dissatisfied with this business and my original claims still stand. The amount listed in their response doesn't even match the amount listed in the deficiency balance notice. Their response claims I owe $7,500, but their notice that I've attached for your reference states I owe $7,455.99. I also requested an accounting as defined by A.R.S. § 47-9210(A) and never received one. It's been more than 10 days from their intent to dispose notice and I want to know how they sold the vehicle and applied it to my debt. Although they deny wrongful treatment of their customers, and the fact they hung up on me, I have a witness who says different. The woman that manages their finance company, I can give her name if necessary, even threatened to sue my witness for calling to discuss the car balance. They repossessed the car after 6 days once I defaulted without ever charging a 10 day late fee, as mentioned in their contract. They never tried to work with me. Although they are entitled to repossess their  property whenever they wish, their hasty repossession doesn't exactly scream good business. This business doesn't deserve a good rating and my complaint should be listed for other customers to see, nothing is settled. I want to make that very clear. Regards,[redacted]

Review: I purchased a car from this dealership in September. The dealership unlawfully disabled the vehicle on October 26, 2013. On October 25, 2013 at 6:05pm, I spoke to the dealership and was told that my car would not be disabled. At this time, I agreed with Cars 2Go that I would go to the location on Monday, October 38, 2013. I was told that the car would not be disabled until then. On October 26, at 10:40pm, my husband left his place of employment. My 15 year old daughter who had been at a friends house, met him at his work. They attempted to start the car, and because Cars 2 Go had once again disabled the vehicle, it would not start. At this time, my daughter, in an effort to obtain a ride home, started walking across the parking lot and was struck by a moving vehicle.

Although Arizona law states that vehicles equipped with an engine disabling device be equipped with an override in case of emergency, this was not the case. We were never given any sort of override device, or even explained how the equipment functions. Therefore, my husband was unable to get my daughter to a medical facility for quite some time. This resulted in extreme stress to both my husband and daughter, as well as ambulatory services.

Soccer is my daughters livelihood and she suffered several bone fractures to her leg. This entire situation wouldn't have happened had the dealership done what they said they were going to do. Their negligence has costed my family extensive pain and suffering, as well as what will be thousands of dollars in medical bills. I have tried addressing this situation with the dealer, and have been treated very badly. They have shown no concern, and I have no option but to pursue other recourse.Desired Settlement: At this time, I feel the dealership has not upheld their end of the contract. Furthermore, they have put my families safety at risk by not properly and legally equipping the vehicle they sold to me. I am asking that they return the monies I have paid to them, and I will return the vehicle. I no longer feel safe or comfortable doing business with this company.

Business

Response:

Dear Revdex.com,

Cars 2 Go treats customers with the utmost respect and appreciates their business. In this case the customer is looking to blame us for her own doings. The customer was explained everything at time of purchase. She knows very well why her car was disabled and it was no fault of the dealership.

We are very sad that her daughter was struck by a vechicle. We have children and can't imagine how that hurts. However the accident has nothing to do with us. I personally talked to her and was very respectful and nice but thats not the way I was treated by her. I understand she is upset about what happened to her daughter and let her vent but in no way shape or form were we the cause of the accident.

She was given a instruction manual and a emergency remote at time of purchase that she signed for. She wants to say she never recieved it but we are very careful and make sure every customer receives it and thats why they sign that they receieved it.

At this time there is no settlement to be had because we did nothing wrong.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

For the information of both Revdex.com and Cars 2 Go, here is a complete description of the details of this case. I encourage Cars 2 Go to review factual data, including documents they actually have from me before responding.

I purchased the vehicle, a 2003 Mercury Mountaineer, from Cars 2 Go on September 3, 2013. At this time, I put down a $1,000 agreed upon down payment. I also began making agreed upon bi-weekly payments at this time. On October 11, 2013, after having issues with the way the car was operating, I took the vehicle back to Cars 2 Go to have it repaired in accor[redacted]ce with the warranty that was part of my purchase. One hour after dropping the vehicle off, I received a phone call from [redacted] who stated that the car was ready to go after he had filled up the coolant! I called back and spoke with [redacted], and explained that there was, in fact, something more than this wrong with the vehicle and I didn't feel comfortable picking the car up with no repairs being made. I was told that I would need to wait until Monday for the mechanic to further inspect the vehicle. Monday, October 14, came and went, and I didn't hear anything. Tuesday afternoon, after still no word from C2G, I called and spoke to [redacted], who told me the vehicle would be done by Wednesday afternoon, Thursday morning at the latest.

On October 18, 2013, a bi-weekly payment of $189 came due. At this point, I still did not have the vehicle back, nor had I heard anything from Cars 2 Go regarding the condition of the vehicle or if they were, in fact, going to be able to repair the vehicle. At this point, the vehicle had been at the location for one week, and I had spent over $300 on a rental car I was using while they had my vehicle. In fact, I did not hear anything else from Cars 2 Go, until Wednesday, October 23, when [redacted] called and said that the car was done. At this point, the car had been at Cars 2 Go for 12 days, and I spent a total of $614 on a rental car from Avis. Furthermore, when I picked up the vehicle, I was not told what was wrong with the car initially, or what repairs had been done. Also, there were several parts from a Land Rover left in my vehicle. I was just given the keys and told "the car is ready." No explanation whatsoever as to why the repairs took 12 days or cost me over $600! Immediately after receiving the vehicle back, I sent in the payment that had come due.

On Friday, October 25 at 5:45pm, I was at the Phoenix airport, and my vehicle wouldn't start! I called Cars 2 Go, and was told this was because of the GPS disabling unit that was installed on my vehicle. I was very upset with this, as I had just gotten the vehicle back 2 days prior. I explained this to the Cars 2 Go representative, who told me this was, in fact, the dealerships fault, and the car would be turned back on immediately. We agreed that I would come to the dealership on Monday, October 28. I was assured by the Cars 2 Go representative that the car would NOT be turned off in the meantime. Because, I had just returned from a buisness trip, I was on a recorded line when I made this call. I have reviewed it several times, and will furnish it to the Revdex.com if neccessary.

The next day, on Saturday, October 26, 2013, my husband drove the vehicle to work. He finished work late, around 11:45pm. My 15 year old daughter, who had been nearby at a friend's house, got dropped off at his work, and they planned to come home together. When they got in the car to leave, the vehicle was, once again, disabled! Despite what they had told me the day before, Cars 2 Go had disabled the vehicle again!

Being that my husband's work location is over 40 miles from our home, and money was already tight due to the unexpected $600 plus rental car expense, a taxi was not an option. At this time, they decided to make the 1 mile walk to my daughter's friend's home to try to get a ride. Shortly after they began walking, my daughter was struck by a vehicle that failed to yield. The driver did not stop, leaving my husband and daughter alone. My daughter, who was later determined to have a dis-located hip and 3 bone fractures in her leg, was unable to walk. My husband ran back to the vehicle, and began searching the vehicle for the emergency override device. This device, under Arizona law, must be given when a vehicle is equipped with an engine-disabling device. It is meant to protect the driver in case of an emergency, such as this. He knew of this becuase we had searched the internet after the incident that had happened the day before at the airport.

However, after checking the vehicle thouroughly, he determined that this device, in fact, did not exist. At this point, the only option became to call an ambulance. Aside from the extreme additional expense this caused my family, more importantly, caused extreme stress and pain to both my husband and my daughter. This also resulted in a longer wait to recieve treatment.

I feel that Cars 2 Go is absolutely negligent in that if I had not been promised the vehicle would not be disabled, my husband would not have driven it in the first place. Additionally, if Cars 2 Go, would have obeyed state law and given me an emergency device, and instructions to use the device, the situation could have been avoided. Cars 2 Go claims they gave me the device, if this were in fact the case, this horrible incident would not have happened to my family.

I am appauled that Cars 2 Go claims they treated me with respect. Following this incident, on Monday, October 25, 2013, with my daughter still in the hospital and the vehicle still where it had been disabled, I went to the location to tell them what had happened. I spoke to the General Manager, who told me the issue was caused by the Finance department. He directed me to speak to [redacted], the Finance Manager. At this point, I thought the situation may escalate, so I recorded my conversation with [redacted]. During our conversation, [redacted] did state that she could see in the records that I was told the car would not be turned off. I have this as well, and will provide to Revdex.com if requested to do so. She also told me that due to the severity of the situation, the CEO, [redacted], would be contacting me. She told me that I could expect a phone call from [redacted] later that afternoon. I left Cars 2 Go expecting that I would recieve a call from [redacted] who would be addressing my concerns.

On Tuesday, October 26, 2013, after not receiving any calls from Cars 2 Go, I called the location. I made this call at 12pm, for I wanted to make sure I gave time for [redacted] to contact me. When I called, I was told by [redacted] that [redacted], in fact, would not be calling me! In total I was on the phone with [redacted] for 28 minutes, which I spent begging [redacted] to tell me when [redacted] would be in. I offered to come in, call back, all I wanted was to speak with him about my concerns. At this point, the car was still in the location of my daughter's accident, and I felt very unsafe going to pick it up, or drive it at all. Not knowing when it was going to be turned off, I didn't want to drive it, especially with my children in the car. I also knew that I couldn't simply leave the vehicle where it was. I was told that [redacted] did not talk to customers. [redacted] stated that she was not going to "just do what I want and have [redacted] call me."

At this point, I obtained [redacted]'s email address from a page in my contract, and sent him an email asking him to call me. About an hour later [redacted] called. Unfortunately, due to my experiences with Cars 2 Go thus far, I felt it best to call him back in case I made need the call at a later date. I called [redacted] back, and was treated absolutely horribly! At one point during the call, [redacted] even made the statement " you need to get your story straight, first you said your daughter was hit on her bike, now she was walking, which one is it going to be?" To me, this was him saying that the situation with my daughter was a lie! I replied by offering to bring in hospital reports, which I have, if they become neccessary for this case. His reply to this was to say that if she had never left the house this wouldn't have happened. The conversation went on for 12 minutes, and when it ended with [redacted] hanging up on me, I was in tears.

Additionally, I have contacted [redacted] since in regards to the concerns I have regarding the safety of my family and I using this vehicle. I have NOT ever received an emergency device for this vehicle, I was never told of this device or explained to how this device works when I purchased the vehicle. [redacted] claims he has a form I signed to the contrary, yet when I asked [redacted] for a copy of this from to be sent to me, he refused to do so! He simply stated I need to go to Cars 2 Go. I am unable to do so because I feel unsafe using the vehicle!

At this point, I feel very uncomfortable putting myself and my small children in a vehicle that I feel unsafe in. The negligence caused by Cars 2 Go not doing what they said they would do, and not installing the device legally has resulted in permanent stress and suffering to my daughter, an avid soccer player who may never play again. Additionally, the medical bills incurred because of this incident, will impact my family for years to come.

I have been completely disrespected and mistreated by a company that I did nothing other than give my hard-earned money to. They still, to this day, have not done anything to address my concerns, and I simply do not feel safe putting my family into this vehicle. In comparison to the costs Cars 2 Go has incurred me, what I am requesting is minimal. Through no fault of my own, I simply cannot feel safe putting my family in this vehicle. I must have a vehicle for my family. Therefore, I am asking Cars 2 Go to return the money I have given them for this vehicle, I will return the vehicle to them in the condition in which it was given to me, and I can obtain a vehicle in which I feel safe elsewhere.

Regards,

Business

Response:

This whole complaint is fiiled with untruths and because of privacy laws I can't tell the real story. [redacted] and her husband came to store and I tried to make her happy but she shunned me and walked away. Then wrote me a email quoting me the day before which were all inaccurate quotes just twisting what I said for her own self belief. I feel she is just a unhappy person in general and just looking for someone to blame. There is nothing further to discuss.

[redacted]

I am writing this letter in regards to the service my wife and I received at Cars 2 Go. The reason for this complaint is that I was not only given false advertising but false information as well on the price of a 2008 [redacted] Elantra.
On the day of April 09, 2014 we found a vehicle of our interest at this Dealership. At first we were given the price of $9,995.00 for a 2008 [redacted] Elantra with 93,939 miles, after talking to the representative the price was lowered to $8,995.00. We were also given the breakdown of what it would cost for us to purchase the vehicle and were given and agreed upon as follows:
• Down payment of $750.00
• Two other payments scheduled for dates of April 18, 2014 and May 2, 2014 in the amount of $150.
• Then the bi-weekly payments of $154.79
This deal was something we were very interested in therefore; we left an application, our references and proof of income.
The fowling day, April 10, 2014 we returned to the dealership with the down payment agreed upon and other necessary paper work needed to complete the process. That evening we test drove the vehicle and initialed and signed the paperwork that was stated necessary to begin the process. About an hour later the manager comes out, hands me my down payment money and states that he could not sell the vehicle for the amount the representative had told me of $8,995.00 that there was a mistake and the car had to sell for the amount of $12,000.00. He said there was nothing he could do to help us at this point, that he could sell the car to us but at a higher price not at the price stated by the representative.
I am not really looking for the opportunity to come upon an agreement or compensation, just the acknowledgement of our complaint.

Review: I have two issues with this business. One, they have been extremely rude and two, the used car they soled me is a lemon. I financed a car from Cars2Go (my first time ever financing a car), which was a huge mistake. When I took more time to read every detail of the contract (I was very rushed at the time of purchase by the owner of the lot) I realized I'd be paying a little over $9,000 for the car at an interest rate of about 24%. I also found out the car was only worth $2,500. I had no idea that it didn't matter if you only had the car for a few minutes you couldn't undo the process. I thought the no returns policy only applied if you damaged the car or if you had it for a long time. Anyway, I had just called to ask, I figured there was no harm in asking. I called the finance company to see if my information was even approved (the bill is rather high for my income) they told me they don't check work history, credit, any of that and don't care if you can afford it or not. The owner called me and immediately started yelling at me for even calling and asking to return the car. I tried to talk to him, but he hung up on me.

Then went I drove it on the freeway I noticed other problems. The car would jerk and have issues accelerating as if it was the transmission. The brake light came on in the car and the brakes squeal really loud. I asked about the brakes and the transmission when I first purchased the car. I wasn't 100% sure what a four cylinder car felt like because my car is a six cylinder and I was assured it was because of the car being foreign and that the car was fine. [redacted] was the man I test drove it with and he said that the brakes had just been changed. The battery light also came on. The hood also rattles very loud on the freeway and when I went to try to close it all the way it wouldn't shut 100%. This could be very dangerous. It could fly up against the windshield when I'm trying to drive. My mechanic, who is very trust worthy and considerate (didn't charge me to look at the car) said the transmission fluid was coal black and had never been changed in the car. He said it would need about five flushes just to run correctly.

Anyway, I called service Saturday, and no one answered . I called sales to see if they could find the person working in service and make sure that was the right department for car repairs and to discuss the warranty. The man in sales, [redacted], acted extremely defensive and was rude on the phone. The conversation ended with me being frustrated and stressed out. So now I have to wait until Tuesday to get anything repaired on the car. It's been challenging for me to get into service because I work full time and I've been trying to figure out a way to trade in the car or at least get a better deal, so now I'm at the last day of the state warranty and I only have the warranty given by the car lot. At this point I'm scared to let them touch the car (as rude as they've been to me) I wouldn't be surprised if they fix the car so I get in an accident.Desired Settlement: I would like to get my down payment and my old car back. I also want to return this car and forfeit the $9000 dollars that I'm suppose to pay. If that is not possible, I want them to pay for all the necessary repairs (they are supposed to do that anyway according to their warranty but I'm sure they'll try to get out of it they're already acting difficult) or lower the payment amount.

Business

Response:

Customer purchased car on August 22, 2015. On August 27, she called and spoke to our affiliate finance company and told the representative that she can't afford the car payments, that she was mad because she realized that she had good credit and could have purchased a new car, and that she wanted to return the vehicle. She was informed at that time that if she surrendered the vehicle the finance company would enforce the contract for collection of the balance owed. Respondent has no record that Complainant ever scheduled any warranty work with the service department. Complainant did not return the vehicle and failed to make any scheduled payments. Respondent's affiliate finance company [redacted] repossessed the subject vehicle on September 9, 2015. Complainant currently owes over $7,500. Cars 2 Go treats all its customers with respect and denies the allegations that it did not conduct itself properly in the instant case. For the reasons set forth above, Complainant's claims are meritless and Respondent respectfully requests that this case be closed. Please let us know if you need any additional information regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] I am dissatisfied with this business and my original claims still stand. The amount listed in their response doesn't even match the amount listed in the deficiency balance notice. Their response claims I owe $7,500, but their notice that I've attached for your reference states I owe $7,455.99. I also requested an accounting as defined by A.R.S. § 47-9210(A) and never received one. It's been more than 10 days from their intent to dispose notice and I want to know how they sold the vehicle and applied it to my debt. Although they deny wrongful treatment of their customers, and the fact they hung up on me, I have a witness who says different. The woman that manages their finance company, I can give her name if necessary, even threatened to sue my witness for calling to discuss the car balance. They repossessed the car after 6 days once I defaulted without ever charging a 10 day late fee, as mentioned in their contract. They never tried to work with me. Although they are entitled to repossess their property whenever they wish, their hasty repossession doesn't exactly scream good business. This business doesn't deserve a good rating and my complaint should be listed for other customers to see, nothing is settled. I want to make that very clear. Regards,[redacted]

Business

Response:

Complainant breached the terms of the written purchase and sales agreement and the car was legally repossessed. We understand that Complainant is not happy about having her car repossessed and her credit adversely affected. However, [redacted] was within its legal right to repossess the vehicle. Moreover, Complainant never attempted to reinstate the loan or pay off the loan but instead became combative, uncooperative and threatening. [redacted] handles all its customer complaints with the utmost seriousness and professionalism. We are in receipt of Complainant's request for an accounting and [redacted] is currently processing her request. Unfortunately, there is nothing else [redacted] can do for this customer at this point.

Review: I paid money down for a car I was told that I was approved ,I gave the sales man the he asked for from me thats my income then two days later the cars turns off while I'm driving it and on top of that the car is leaking oil.So I call the salesman he was the car towed back to the dealership,The next day he calls me saying my paperwork is fake! So I also cancell my car insurance that they reccomend ,a few days later I call the insurance compay that was reccommened to me to see why the check was so small I find out that the main sales person who reccommend the insurance keet half of the insurance money that I was told I had to pay, so I ask for my money back and the sales man([redacted]) says I commiet frad and that hes not giving me my money back and calling me a liar he is also keeping the car as well which is fine because its broken just wanted all of my money back!!!!!!ALL I WANTED WAS A DESENT RUNNING WORKING CAR TO GET MY MY DOWN SYNDROME SISTER TO HER APPOINTMENTS.Desired Settlement: I paid 600 down for the car I want my money back.

Business

Response:

In response to Ms. [redacted]'s complaint I would like to say that she did come into the dealership and applied for credit. She was told we needed a proof of income. She handed in a sheet of paper showing her income from SSI that was a copy of a verified form showing Ms. [redacted]'s SSI income. I told her it needed to be a current one because the one she gave us was dated 2011. She left and came back with a new one dated 2013 with a different (increased) amount. The font was different and new looking on the date of letter and on the amount section. Ms [redacted] insisted that it was correct. We sold her the car and proceeded to verify her paperwork. The finance company would not accept her proof of income because it had looked altered. I personally drove down to SSI on 7th ave and Van Buren in Phoenix and waited for 45 minutes to speak with a SSI employee. They wouldn't verify a exact number that Ms [redacted] receives but did say that it was about half of what the letter she gave me and that the document was fraudulent. I called Ms [redacted] and she told me I was wrong and that SSI would never give me any information on her. I told her that I would go to SSI with her to prove it but to no surprise she refused. She then proceeded to tell me the car had issues. I sent my inventory manager to get car and bring in to see what was wrong and it did have a drip coming from the oil pan plug because it wasn't tight enough. The car runs great but she was just trying to get out of the deal. I didn't even know she made this complaint till today 6-25-2013 and am very disappointed that I gave her a break and canceled the deal and gave a full refund of her deposit. I was fully in my rights to not refund her deposit but I did. Ms [redacted] is 100% a liar.

This company is a scam! They asked if my vehicle had a GPS unit in my vehicle and I responded no. So they said I need to return the car due to not having one. Once they came to pick up the vehicle they're demanding I pay them $650.00 to get my vehicle back. According to the employee the owner did not know my vehicle was in a previous accident, So now he want $650.00 due to the damages. (NOT FIXING THEM EITHER) But the other employee's knew my vehicle was in a accident, I would every week come in to make my payment! HOW WOULD THEY NOT SEE THE DAMAGES! SCAM! THEY JUST WANT YOUR MONEY AND TAKE THE CAR BACK FOR UNREASONABLE REASONS! BE AWARE

they gave me a can thats all I can give them. they cahrge me 3000 over price.and some things were rigged to break down.but the part that gets me is when my car was stolen I was out of work for a week. not only did I tell them it should have been obvious. I needed time to catch up. so I was a week behind they said it was ok just pay little extra when u can to get caught up.and I have been paying. and today these pos tried to tow my car today.