Cars2Go, Inc.

Review: I have never completed any business transaction with this company at all. On July 22, 2015, I began receiving harassing phone calls from Dynasty Finance (the "finance department" for Cars2Go)- specifically at the number [redacted]. These phone calls would start with "hello, Mr. G[redacted] this is [redacted] with Dynasty Finance" and demand that I call the phone number back to "set up a payment arrangement for the vehicle" that I purchased. This was curious to me, since the vehicle I currently drive was neither bought in Glendale, nor was it financed (it's good to have the chance to buy a car with cash!) I then called the company back, explained the situation and requested the cessation of phone calls as my phone is on the "do not call" registry, and my name is not now, nor has it ever been "A[redacted]." Further, I had taken possession, if you will, of the phone number well over five years previous, and never over the course of that time had "A[redacted]" ever used my phone for any reason. Yet, over the course of several months after this initial request, I have still received demands for contact and for the "setting up of a payment arrangement" on July 22, 23, 24, on a daily basis over the week of July 27th-31st, and the week of August 10th-14th. I have also called Cars2Go Directly (on July 22nd, specifically) and had spoken with a sales "manager" who then, after I told him that I had never even seen a "cars2go" dealership let alone signed any paperwork, assured me that the calls would end. It is now September 9, and I have received no fewer than four calls from that company since last week.Desired Settlement: This company has been contacted several times and has been ordered to stop calling, since my name is not A[redacted] and I have never had an affiliation with an "A[redacted]". This company has harassed me repeatedly, and failed to abide by the agreed upon, previously stated resolution. Their harassment is now becoming an issue of concern at my workplace. I demand financial restitution for harassment and violation of a valid cease and desist order, in the amount of $1,500.

Review: I have already filed a complaint with my state's [redacted] office. I purchased a vehicle from the business and was told that the vehicle had just arrived so they had not had a chance to maintence it. I was told I would be able to bring the car back the next day and they would fix anything that was wrong with it. I agreed to purchase the vhicle with the condition that everything would be repaired the next day. I have already taken the car in over five times and have left it with them for days and it is still in unsafe and unreliable conditions. I told the manager that I wanted another car and he said no. I told him I wanted my money back than and he said no. He said he doesn't want to hear from me again and has been extremely rude and laughed in my face because I told him I was going to file a complaint.Desired Settlement: I would like my down payment returned along with the monthly payments that I have paid to the date. I will in return give back the vehicle and we can each go our own way.

Business

Response:

On or about March 13, 2015, Complainant purchased a 2001 GMC Yukon with 145, 332 miles on it. The subject vehicle was sold to Complainant with a limited warranty.All of the vehicles sold are run through a safety check and state inspection before being sold to the public.When the subject vehicle was sold to Complainant, the Ride Control Light came on, which indicated a mechanical issue with the suspension. Dealer told Complainant that if she wanted to take the vehicle that day, she could bring it back later and the dealer would fix the suspension issue. Complainant chose to complete the transaction, ride the vehicle off the lot and return later with the vehicle. when she did return with the vehicle, she was given a loaner car. The suspension issue was timely fixed and the Dealer waived the deductible; Complainant was not charged for parts or labor.On or about April 27th, Complainant returned with a second issue relating to the power steering. Complainant returned with the vehicle, she was given a loaner car again, and the power steering pump was replaced. Again, Dealer waived the deductible and the Complainant was not charged for parts or labor.Approximately 10-14 days later, Complainant returned with the vehicle because the ABS light went on. At that time, Complainant became combative, threatening legal action and stated to the Sales Manager that she had already filed a complaint with the [redacted] Office and the Revdex.com. Nevertheless, per agreement with Complainant, Dealer ordered the part to repair the ABS issue. Despite her representations, Complainant refuses to bring the car in for repair.The subject vehicle Complainant purchased was a used, high-mileage vehicle that came with a limited warranty. Dealer did not just honor its warranty by timely fixing the mechanical issues under warranty - it went above and beyond to try to satisfy the Complainant by not charging her any deductible and providing a loaner car to her so she would not be without transportation. Complainant is in fact still driving the subject vehicle - despite the ABS issue - and putting more wear, tear and miles on the vehicle. Despite all this, Complainant demands that Dealer take her vehicle back and return to her all the money she has paid for the car, including all her car payments. Dealer has tried to explain to her that they cannot undo the transaction. Dealer stands ready to provide exceptional service and work with the Complainant to resolve any remaining warranty issues with the subject vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have read the response of the company and refuse to accept it as a resolution. I have taken the car in over FIVE times. Each time the company tells me they have fixed the issue and before I drive off the lot the issue is not fixed. When I turn around they usually attempt to turn off the lights with their computer and tell me it will be fixed. I was told when the vehicle was purchased that they would look at EVERYTHING the next day because they had yet to do so. Although the company states that they are trying to fix the issues they are not and act completely different with me when I go into the dealership. I only became defensive when they would not fix the issues that the car has even though I ONLY purchased the vehicle with the condition that everything would be fixed the next day. Throughout this entire process the dealership has been rude and dismissive of me and my issues. It was not until I reached out to the [redacted] and the Revdex.com that they have tried to pretend like they are working with me. The dealership is in charge of selling the cars, financing them and insuring the vehicle and lead me to believe that they would treat me and my purchase with the respect we deserve. I just want them to admit to their consumer fraud and return me my money. This car is going to cause an accident or a death and it will be their fault. Please do not dismiss this complaint on behalf of the business as I have missed days at work trying to take the car in and waited days to have parts "ordered" and left my car with them and still nothing that was agreed to on the day of purchase has been fulfilled. The dealership is saying that they have gone above and beyond trying to help me and waive fees, well those fees should never have even been a concern as this had all been agreed to be fixed before I signed the paperwork. I was told that they had not preformed any work on it and that they would do it the next day. To this day the lights on the dashboard are on and even the brake lights. I fear each time I get in the car that I will have an accident because of the product that this company put me in. I hope we can resolve this issue before this occurs.

Regards,

Business

Response:

The Complainant did not bring the car in 5 times for repairs. Again, the car is a used, high mileage vehicle and Respondent car dealer has fully honored its limited warranty, and in fact, went above and beyond. The Complainant has threatened legal action and has not cooperated with the Respondent's service department. Complainant continues to drive the vehicle; Respondent will continue to require Complainant to comply with the terms of the subject contract. Again, we ordered a part for the subject vehicle and stand ready to make the warrantied repairs.