CarShield

Our company shows only one INCOMING CALL from the number Mr. [redacted] has listed in this complaint.  Mr. [redacted] called our office on August 9, 2016 and requested to be removed from the mailing list and told our representative to stop calling him.Our representative told Mr. [redacted] that we will...

remove him from our mailing list immediately, but our company has never called him.  Mr. [redacted] talked over the representative, insisting that we had called him.Our company does not make calls to consumers unless they have previously purchased coverage through one of our A+ Rated, Revdex.com Accredited Administrators and it is nearing expiration or has expired.  We do not "cold call" consumers.  Often times a consumer is receiving phone calls from another marketer.  Then, they receive one of our mailed advertisements and assume that calls have come from our company as well  That is not the case.  We have removed Mr. [redacted] from our mailing list, as he requested.We hope this clarifies the situation and resolves this complaint.Respectfully....

Initial Business Response /* (1000, 5, 2015/10/23) */
We have removed Ms. [redacted] from our mailing list. We do not show any previous mailers sent to the address listed in this complaint. We also show no incoming or outgoing calls from or to the phone number Ms. [redacted] has listed in this...

complaint.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response, I still have the mail that was sent to my home and after receiving robo phone calls - I blocked the number.
I received vehicle protection mail on the Chevy Cruze and the Chevy Malibu.
Final Business Response /* (4000, 9, 2015/11/02) */
There are many marketing companies out there that send mailers and make calls. Our company does NOT "cold call" consumers. We only call consumers who have had prior coverage with one of our administrators that is nearing expiration or has expired.
Again, we show no calls to or from the number listed in this complaint.
We have removed Ms. [redacted] from our mailing list.
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business response as regards to be placed on the "Do Not Mail' and their assurance that I will no longer receive mailings and/or extended warranty advertisements; as long as I do not receive any in the future or on ANY vehicle I am currently leasing or purchasing. Also, as it relates to robo and/or automated phone calls, those have since been blocked. If, I however, receive phone calls as of November 4, 2015, I will contact the Revdex.com.

Initial Business Response /* (1000, 5, 2015/06/16) */
Mr. [redacted] purchased Diamond Pre-Owned coverage for his 2011 Cadillac on September 18, 2014. There are a great many components covered by this excellent Diamond Pre-Owned coverage through United Car Care, an A+ rated, Revdex.com Accredited...

Administrative Company.
The coverage was gone over during the sales call and Mr. [redacted] also received his Coverage Contract Booklet in the mail that further detailed all the covered components.
Mr. [redacted] was never told the speed sensors were covered, and they are not listed as covered in the contract he received. Many other sensors are covered, but not the speed sensors.
There are so many components that are covered under this contract and he is under active coverage until September of 2018; we hate to see him cancel just because one item is not listed as covered.
However, he has indicated that he wishes to cancel his coverage. It will be canceled as of today and he will receive the prorated refund he is due, as stated in the initial sales call and addresses in the booklet he received. We will waive the cancellation fee as a gesture of goodwill.
Mr. [redacted] will received a refund of $2215.13. The down payment he made of $150.00 will be credited back to his Visa Card and the remainder of his refund, $2065.13, will be sent to the address listed in this complaint, by United Car Care. Mr. [redacted] should receive that refund check in 10-14 days.

We show NO phone calls to or from Mr. [redacted]. There are many marketers out there that cold call consumers regarding the purchase of an extended service contracts for their vehicles.
We do not call consumers unless they have purchased prior coverage with us that is nearing expiration.
Our...

company does send mailed advertisements, however. If Mr. [redacted] can provide the ID number from the upper lefthand corner of one of the mail pieces he has received; we can then determine if the mail piece was sent on our behalf. If so, we would then be happy to remove him from our mailing list.
Again, we show no calls to or from the number listed in this complaint.
Thank you

We have removed Mr. [redacted] from our mailing list.  He should receive no additional mailed advertisements from our company.

Thank you for bringing this to our attention.  We appreciate the opportunity to resolve this matter.The information you have provided has been removed from the mailing list.  You should receive no additional mailed advertisements from CarShield.If you can provide the ID number that...

appeared on the mailer you received, we can determine if the mailer was sent on behalf of CarShield.Respectfully,Consumer Relations

The mailer Mr. [redacted] received was sent on our behalf.  It lists a CODE number, rather than account number.  The mailer is offering extended coverage, IF Mr. [redacted]'s factory has expired.Auto Service Agency is an independent NATIONWIDE company that markets vehicle service contracts...

on behalf of leading third party administrators.  The 3 Administrative Companies that we market for are all Revdex.com Accredited and A+ rated and have collectively paid in excess of 500 million dollars in repair claims for their customers.  When a consumer purchases coverage for one of their vehicles and is in need of a repair, they take their vehicle to any ASE Certified Mechanic or Dealer Repair Facility and have them call the claims number in the booklet.  The Administrator sends out an independent inspector to determine what components have failed.  Once the repair is approved, the repair facility fixes the vehicle and the administrator pays for the covered repair with a corporate credit card over the phone.With all that being explained, we have removed Mr. [redacted] from our mailing list.  He should receive no additional advertisements from our company.Please let us know if you need any additional information.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond.Our company sends out mailed advertising, giving consumers the opportunity to purchase an extended service contract for their new or used vehicles.  They are simply advertisements, like the many others...

we all receive in the mail each day.There are dozens of marketers that send out similar advertisements regarding the purchase of an extended service contract for your vehicles.  Our company, CarShield, is not affiliated in any way with the other marketing companies out there.  The mailed advertisements sent on our behalf all say CarShield, accompanied by our address, in the upper right or left hand corner.It would be helpful if you could provide us with the ID number that would have appeared on the mailer, so we can determine if it was sent on our behalf and when it was sent. We will be happy to remove your contact information you provided in this complaint from our mailing list immediately.  We apologize for any inconvenience the receipt of the mailer has caused.Respectfully,Consumer Relations

Initial Business Response /* (1000, 5, 2015/05/14) */
We have received Ms. [redacted]'s request for cancellation. Her coverage has been cancelled and she is in the process of receiving her refund.
The down payment she made will be credited back to her Visa Card and the remaining refund will be...

sent to her by check to the address listed on this complaint.

Complaint: [redacted]
I am rejecting this response because:
This company sent me a letter saying immediate response requested so I called to find out then told them no and he still called me back
Sincerely,
[redacted]

If the mailers have come from our company, they would say CarShield in one of the upper corners.  If you would be so kind as to send us the ID number that appears on the mailers sent on our behalf, we can verify if they have been sent by us and make sure you are removed from our mailing list.If you are still receiving mailers from our company, we do apologize for that mistake and will make sure it doesn't happen again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted] purchased coverage for her 2010 Honda Civic through our company on January 29, 2013.  She requested cancellation on February 26, 2013 and was refunded in full on February 28, 2013...credited back to her Mastercard.The company she is referring to in this complaint is not ours.We...

respectfully request  that close this complaint as invalid.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and help in the resolution of this matter.As stated in your service contract and during the sales call, Interstate National Dealer Services is the service provider/obligor of your Interstate National Dealer Services Direct Supreme Service Contract.  All claims submissions, approvals or denials are fully the responsibility of Interstate.  Their number is listed in your service contract as [redacted].  On page 3 of your service contract, #9, it gives instructions on what to do if any dispute or controversy arises relating to the contract.  Any dispute regarding a claim decision should be directed toward Interstate National Dealer Services at [redacted], Atlanta, GA  30339.We do show that you have requested cancellation of your service contract.  A partial refund of 202.60 has been credited to your [redacted] ending in [redacted], the remainder of your full refund, 281.18, should arrive at the address listed in your contract as [redacted], Conyers, GA  30013 within 5-7 business days.  This will constitute the remainder of your full refund.RespectfullyCustomer Relations

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We see that the representative you spoke with did back out your service contract application and refunded you in full the $195.00 down payment you made, back to your [redacted]...

ending in [redacted].  Your service contract has been cancelled and refunded in full.RespectfullyCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/28) */
Mr. [redacted]'s coverage has been cancelled, as previously requested.
He filed a dispute with his bank for the monthly payment. We accepted that dispute as part of Mr. [redacted]'s prorated refund and that amount was credited back to his...

Mastercard. The remaining prorated refund amount was also credited back to his Mastercard on July 21, 2015.
We waived the cancellation fee at the time of cancellation for Mr. [redacted].
That being said, Mr [redacted]'s coverage was through United Car Care, an A rated Revdex.com Accredited administrator/obligor. United Car Care has paid over 147 million dollars in covered repair claims for their customers.

Thank you for bringing this to our attention.  We value the feedback we receive from consumers and appreciate the opportunity to respond to and resolve this matter.It is our definitely our intent to have our sales representatives be nothing but polite and informative and treat each consumer...

with the utmost respect.  If your experience with our representative was anything less than that, we sincerely apologize.  We will review the call you are referencing and take any and all disciplinary action necessary.We would be happy to have one of our sales managers give you a call if you would like a coverage quote for your Avalon.  We will be more than willing to offer your coverage at a discounted rate for your trouble.  Please let us know if you are interested and we would be happy to have them give you a call.RespectfullyConsumer Relations

Initial Business Response /* (1000, 5, 2015/06/17) */
We have already removed Ms. [redacted] from our mailing list, as she has previously requested. She should received no further mailed advertisements from our company.
There is no way we can pre-determine if a consumer has already purchased an...

extended service contract for their vehicle. This is just a mailed advertisement offering that service. If a consumer knows they already have coverage, the advertisement can simply be discarded.
Again, Ms. [redacted] has been removed from our mailing list.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We show that Mr. [redacted]'s service contract has been cancelled as of September 26, 2017, as requested.  Their prorated refund of $1511.55 has been mailed to their ** [redacted]...

address on September 29, 2017.Worth noting; our records show that the [redacted]'s called us on December 29, 2016 to set up an extended service contract for their Kia. Our office did not call them.  There are many companies that "cold call" consumers.  CarShield does not.  We also show no outgoing calls to the number Ms. [redacted] listed in this complaint. Only one incoming call from the number listed, on September 18, 2017. Many other service contract marketers do cold call consumers often. A consumer will then receive one of our mailers or see one of our television commercials and assume the phone calls they are receiving are coming from us as well.  That is not the case.Again, the [redacted]'s service contract has been cancelled and their refund has been mailed.