CarShield

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We show that Mr. [redacted] authorized the down payment and the remaining payment to be withdrawn from his account.  He called our company on November 1, 2017 and requested...

cancellation of contract.  He was refunded in full on November 2, 2017 to his [redacted] ending in [redacted].Mr. [redacted] has been refunded in full and we consider this matter to be resolved.RespectfullyCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this matter to our attention.  We appreciate the opportunity to respond to and resolve this issue.The waiting period is gone over in all sales calls and is listed in the contract.  Ms. [redacted] did call our office on the afternoon of June 15, 2017.  She...

requested cancellation and her coverage was it was cancelled immediately.  Her VISA card was refunded on June 16, 2017 as stated.

We show NO phone calls to or from Mr. [redacted]. There are many marketers out there that cold call consumers regarding the purchase of an extended service contracts for their vehicles.
We do not call consumers unless they have purchased prior coverage with us that is nearing expiration.
Our...

company does send mailed advertisements, however. If Mr. [redacted] can provide the ID number from the upper lefthand corner of one of the mail pieces he has received; we can then determine if the mail piece was sent on our behalf. If so, we would then be happy to remove him from our mailing list.
Again, we show no calls to or from the number listed in this complaint.
Thank you

Thank you for bringing this to our attention.  We appreciate the opportunity to respond.Our company sends out mailed advertising, giving consumers the opportunity to purchase an extended service contract for their new or used vehicles.  They are simply advertisements, like the many others...

we all receive in the mail each day.There are dozens of marketers that send out similar advertisements regarding the purchase of an extended service contract for your vehicles.  Our company, CarShield, is not affiliated in any way with the other marketing companies out there.  The mailed advertisements sent on our behalf all say CarShield, accompanied by our address, in the upper right or left hand corner.It would be helpful if you could provide us with the ID number that would have appeared on the mailer, so we can determine if it was sent on our behalf and when it was sent. We will be happy to remove your contact information you provided in this complaint from our mailing list immediately.  We apologize for any inconvenience the receipt of the mailer has caused.Respectfully,Consumer Relations

We have removed Mr. [redacted] from our mailing list.  He should receive no additional mailed advertisements from our company.

Thank you for bringing this to our attention.  We appreciate the opportunity to resolve this matter.The information you have provided has been removed from the mailing list.  You should receive no additional mailed advertisements from CarShield.If you can provide the ID number that...

appeared on the mailer you received, we can determine if the mailer was sent on behalf of CarShield.Respectfully,Consumer Relations

The mailer Mr. [redacted] received was sent on our behalf.  It lists a CODE number, rather than account number.  The mailer is offering extended coverage, IF Mr. [redacted]'s factory has expired.Auto Service Agency is an independent NATIONWIDE company that markets vehicle service contracts...

on behalf of leading third party administrators.  The 3 Administrative Companies that we market for are all Revdex.com Accredited and A+ rated and have collectively paid in excess of 500 million dollars in repair claims for their customers.  When a consumer purchases coverage for one of their vehicles and is in need of a repair, they take their vehicle to any ASE Certified Mechanic or Dealer Repair Facility and have them call the claims number in the booklet.  The Administrator sends out an independent inspector to determine what components have failed.  Once the repair is approved, the repair facility fixes the vehicle and the administrator pays for the covered repair with a corporate credit card over the phone.With all that being explained, we have removed Mr. [redacted] from our mailing list.  He should receive no additional advertisements from our company.Please let us know if you need any additional information.

Complaint: [redacted]
I am rejecting this response because:
This company sent me a letter saying immediate response requested so I called to find out then told them no and he still called me back
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/14) */
We have received Ms. [redacted]'s request for cancellation. Her coverage has been cancelled and she is in the process of receiving her refund.
The down payment she made will be credited back to her Visa Card and the remaining refund will be...

sent to her by check to the address listed on this complaint.

Ms. [redacted] purchased coverage for her 2010 Honda Civic through our company on January 29, 2013.  She requested cancellation on February 26, 2013 and was refunded in full on February 28, 2013...credited back to her Mastercard.The company she is referring to in this complaint is not ours.We...

respectfully request  that close this complaint as invalid.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and help in the resolution of this matter.As stated in your service contract and during the sales call, Interstate National Dealer Services is the service provider/obligor of your Interstate National Dealer Services Direct Supreme Service Contract.  All claims submissions, approvals or denials are fully the responsibility of Interstate.  Their number is listed in your service contract as [redacted].  On page 3 of your service contract, #9, it gives instructions on what to do if any dispute or controversy arises relating to the contract.  Any dispute regarding a claim decision should be directed toward Interstate National Dealer Services at [redacted], Atlanta, GA  30339.We do show that you have requested cancellation of your service contract.  A partial refund of 202.60 has been credited to your [redacted] ending in [redacted], the remainder of your full refund, 281.18, should arrive at the address listed in your contract as [redacted], Conyers, GA  30013 within 5-7 business days.  This will constitute the remainder of your full refund.RespectfullyCustomer Relations

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We see that the representative you spoke with did back out your service contract application and refunded you in full the $195.00 down payment you made, back to your [redacted]...

ending in [redacted].  Your service contract has been cancelled and refunded in full.RespectfullyCustomer Relations

Initial Business Response /* (1000, 5, 2015/07/28) */
Mr. [redacted]'s coverage has been cancelled, as previously requested.
He filed a dispute with his bank for the monthly payment. We accepted that dispute as part of Mr. [redacted]'s prorated refund and that amount was credited back to his...

Mastercard. The remaining prorated refund amount was also credited back to his Mastercard on July 21, 2015.
We waived the cancellation fee at the time of cancellation for Mr. [redacted].
That being said, Mr [redacted]'s coverage was through United Car Care, an A rated Revdex.com Accredited administrator/obligor. United Car Care has paid over 147 million dollars in covered repair claims for their customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

If the mailers have come from our company, they would say CarShield in one of the upper corners.  If you would be so kind as to send us the ID number that appears on the mailers sent on our behalf, we can verify if they have been sent by us and make sure you are removed from our mailing list.If you are still receiving mailers from our company, we do apologize for that mistake and will make sure it doesn't happen again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Again, we have never spoken to Ms. [redacted] on the number she has listed in this complaint.   They are many marketers out there that do call consumers.  We only call customers who have a prior relationship with one of our administrators and are up for renewal.We do send out mailed advertisements.  The mailer she received was sent on our behalf.  We have removed her from our mailing list.

Initial Business Response /* (1000, 5, 2015/07/30) */
Mr. [redacted] called in on July 20, 2015 and asked to be removed from our mailing list. The call lasted for less than 1 minute.
Our representative asked for the ID number so he could locate the file. Mr. [redacted] asked to be removed from the...

list or he would file a complaint. Mr. [redacted] then terminated the call.
Mr. [redacted] has been removed from our mailing list as of July 20, 2015.

Initial Business Response /* (1000, 5, 2015/04/29) */
If Ms. [redacted] could provide us with the ID number that appears in the upper left hand corner of the notice she received, we would be able to determine if the mail piece was sent on our behalf or by one of the many marketers out there that send...

similar mail pieces. We would then be able to remove her from our mailing list.
The mailers we have sent out, if read (as Ms. [redacted] pointed out) state that, "Auto Service Agency is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators. Auto Service Agency is NOT affiliated with any auto dealer or manufacturer".
Again, If Ms. [redacted] can provide that ID number, we would be happy to remove her from our mailing list.
We request this complaint be removed from our file until it can be determined if the mailer she received was sent on our behalf.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The code on the mailing list is 064AFXXXXX
Final Business Response /* (4000, 9, 2015/05/07) */
Thank you for providing the ID number found on the mailed advertisement. This is a mail piece that was sent on our behalf.
We have removed Ms. [redacted] from our mailing list. She should receive nothing further from our company unless something was just recently mailed.
Respectfully
Final Consumer Response /* (2000, 11, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept being removed but a better response would be to stop your deceptive marketing practices.