Cartier

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I had told Cartier so many times I do not have a receipt but the bar code showed that the perfume was purchased at the bay The Bay told me since I do not have a receipt and they do not do exchanges I was to contact Cartier myself I have been given the run around and Cartier does not want to take responsible ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern,We are contacting you in regards to consumer complaint submitted to the Revdex.comon 4/3/by Mr [redacted] This timepiece was received forservice on February 11, with service # [redacted] When the timepiece wasreceived the caseback was upside downThe timepiece was returned to theclient once this service was completed and delivered on March 11, Pleasenote that the bezel was not serviced nor polished as this is not part of our CartierPolicy.Mr [redacted] contacted us on April 3, 2015, claiming that we switched his bezel.Kindly note that each time a timepiece is received in our technical center it isphotographed to notate the state of the piece upon arrivalThe bezel of thistimepiece received on March 30th was noticeably different than the one receivedon February 11thThe numbers were polished and painted over.Please note that the client first received the watch on March 11th and send itback with such claims on March 30th.In the April 3rd conversation we explained what has been relayed above andrequested the piece to be sent back to Mr [redacted] We trust that this information meets your needs and remain at your disposal forany further assistance.Yours sincerely,Cartier North

We regret to hear this feeddbackAccording to our records, our [redacted] spoke with the client about a month agoThe client was issued a new bracelet and was refunded for her watch service on May ***Please l et us know if this client still feels her feedback is unresolvedThank you

Revdex.com:At this time, my complaint, ID [redacted] regarding Cartier has been resolvedAfter I filed Revdex.com and Revdex.com sent the complaint to them, I didn't hear from anyone for weeksSo I l went to their [redacted] to comment on every post they had on there hoping more people will get to see my horrible experience with themSome FB users echoed my complaint on Cartier timeline as they had similar experience with Cartier and were very unhappy as welldays later, the same guy who insulted me last time called me and solved the whole thingSo maybe the Revdex.com compliant worked or my FB commenting worked (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

The Authenticity certificate provided by the client did not match the information in our records. When we asked the client to provide a copy of the sale slip he was unable to produce one.We also noticed the Bracelet presented was rhodium plated. Our White Gold Love Bracelets are not rhodium... plated.As a one-time accommodation we offered polishing and screw replacement.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute. Please enter your reason(s) for rejecting the business response below. Regards, [redacted] This letter is in response to the Cartier letter of April14, 2015 addressed "To Whom it may concern"regarding my consumer complaint about a watch repair.I disagree with Cartier's assessment of the facts. My complaint was not that Cartier "switched" (theirwords) the bezel. My complaint was that the bezel was not properly attached and fell off. Please notethat I initially sent the watch to Cartier for a complete refurbishment, and expected the watch to be ingood working order ~hen returned . In th~ initial assessment, I agreed to all repairs that Cartierrecommended at a cost of $1527.00.Please be advised that I did have the watch for the short time period indicated, but I never wore thewatch except for trying it on once or twice. The very first time I tried to turn the bezel, it fell off in myhand.The bezel on the watch when originally returned to me.after the complete refurbishment may or maynot have been the original bezel. I purchased the watch on eBay and sent it to Cartier the same day thatI received it. Please note that the bezel I returned to Cartier was the same bezel that I received after thecomplete refurbishment. If the bezel was changed, I suggest that Cartier look internally as to why it waschanged, since that occurred while at Cartier during the complete refurbishment. I really don't care if itwas the same bezel, just that it be properly attached. I don't have the knowledge,or skills or interest ortime to change a bezel and it's ridiculous for Cartier to infer that I changed the bezel. I had just spent$1,577 for a complete refurbishment, and would not have any idea where to even obtain a differentbezel.I did take the watch to a local watch repair company after receiving it back from Cartier the second time.They stated that the bezel did not seem to be properly attached and indicated that some bezel partsappeared to be missing. They also indicated that Cartier was probably the only place I could have itproperly repaired.So, I'm sort of stuck. I have a pricey watch that is broken and Cartier is apparently the only place to get itrepaired. I'm still hopeful that Cartier will accept responsibility for completing the repair and do so at nocost to me.Sincerely,

Thank you for taking the time to share your experience with us.Based on the banking information provided initially and after the follwithyou, we could not gain approval to proceedDue to this, we regretfully neededto cancel your orderAlthough we released the funds immediately, depending
onthe method of payment used and your banking institution (not a Cartier policy),it can take approximately 3-days for the funds to be available againAgain we apologize this did not have your desired outcome and for any inconveniencethis may have caused you

Dear Sirs:Mr*** *** was seen by me in my office as a new patient on 9/2/He had a worrisome appearing growth on his left upper back that was biopsied as well as a biopsy of a lesion on the earHe had two other lesions for which I advised biopsy, but he declined and signed a refusal for
treatment on those two lesionsBecause he was private pay, I made arrangements with him giving him a 30% discount on my usual feesThere was never any suggestions that I would pay for his pathology charges in my billings to patientsThe amount contracted with the patient was for my services along and Mr*** paid those fees in a timely mannerOne of his biopsies proved to be a basal cell skin cancer which I subsequently removed and this specimen was also submitted to UCSF to examine margins to see if the entire tumor was removed, which is the standard of careThe total amount that I collected from Mr*** for his initial skin exam, biopsies, excision and follwas $His pathology fees for three specimens (the two biopsies, and the excision) was $from UCSF who offered him the same 30% discount that I had offered himClearly, I would not have offered to pay his pathology fees when cost of the pathology is virtually the same as the services I rendered.I aksed UCSF to consider dropping the path charges simply to end this discussion despite the fact that their charges are appropriate and they offered Mr*** a reduction in their fees in good consience.I am attaching Mr*** medical records as well as his charges for his visitsIf you have any further questions, please do not hesitate to contact me.Sincerely yours,Linda Davis-Reed MD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Cartier regarding complaint ID ***, however my complaint has NOT been resolved because: They sent me a labelIt has yet to be seen if they will actually repair the watch; they didn't last time.
In order
for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Cartier regarding complaint ID ***.Sincerely,*** ***

We are in receipt of your letter dated May 8, 2015, regarding the informal complaint filed by *** ** ***.We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has provided a fast, reliable broadband experience for more than years
Throughout that time,Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue toexperience a consistent, reliable Internet connectionArmstrong has increased the speed and enhanced the value ofZoom many times since its inceptionAdditionally, Armstrong provides / technical support and service at noadditional charge.Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customerexpectations while requiring customers who use more to pay their fair shareAt this time, more than ninety sevenand a half percent (97.5%) of Armstrong’s customers are not affected by this changeArmstrong updated itsTerms/Conditions on the company’s website on April 30, It began notifying customers of the change in theirMay statementsArmstrong provides a mobile app and online usage meter to help customers to monitor theirusageCustomers are also encouraged to contact our support team to better understand their usage and receiveguidance on how to adjust applications using the greatest amount of dataSince the new policy became effective,Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are wellinformed of the new policy and their options to purchase additional data capacityOur records indicate thatArmstrong has credited Mr***’s account twice in due to data overagesThe first credit in the amountof $occurred on January 26, and the second credit in the amount of $was issued on March 23,2015.When the FCC enacted the Open Internet Order in 2010, Chairman Julius Genachowski openly acknowledged that itwas fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment inthe country’s broadband infrastructure as well as to ensure efficient use of existing networksThe FCC reaffirmedthe use of bandwidth caps as a reasonable bandwidth management tool in its Open Internet Order adopted onFebruary 26, With that in mind, please note that Armstrong is not the first Internet Service Provider toestablish data usage limitsIn fact, many of the largest Internet Service Providers in the country have establishedsuch limits in the last few years and such policies are rapidly becoming industry standard.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional questionsabout this program or if he has any internet issuesThank you for your attention to this matterPlease feel free tocontact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

*** *** ***'s request was honored on 12.**We exchanged his original purchase of a 42MM Ballon Bleu ($11,880) for two other timepieces of his choiceHe selected a Santos Steel Automatic ($7,884) and a Tank Anglaise XL Steel Automatic ($7,884)The client left the boutique
happy and we have not heard otherwisePerhaps this feedback received through Revdex.com is from prior? Of course should the client still have concerns we invite him to contact us at ***r.Thank youClient Experience Team

As *** *** purchased her item through Hudson Bay, we have asked her to file her complaint directly with the Hudson Bay companyIn the meantime, we have asked *** *** to provide a receipt for her purchase to see if there is anything else we could doWe have yet to receive proof of
purchase from MsVarvouletos Thank you

March 8, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated March 2, 2018, regarding the informal complaint filed by [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Mr. [redacted]’s frustration regarding his internet speeds. An Armstrong technician contacted Mr. [redacted] on March 5, 2018 to address his concerns. According to Mr. [redacted], the last speed issue he had occurred on March 1, 2018 at approximately 8:50 p.m. At that time, Armstrong experienced an outage in Mr. [redacted]’s area. Armstrong checked Mr. [redacted]’s modem and found no issues. Armstrong credited Mr. [redacted]’s account for $77.95 due to the inconvenience he experienced.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional concerns. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no intention of accepting their response.  Armstrong makes no mention of the of the original verbal offer that the sales representative made to me which was deceptive.  They make no mention of why they did not provide written terms of the original offer in the confirmation e-mail they sent me.  (They only provided the fully discounted price).  They mention, "it is under review by the appropriate personal at Armstrong".  They said the same thing in their first response.  How long will it take for this review?  How many times do they intend to "thank me for my feedback"?  I heard all of this when I spoke to their customer service department and in both written responses to this complaint.  Armstrong should simply notify the Revdex.com and me that they do not intend to resolve this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have only been in contact with me bc I keep calling them. I’ve been waiting now a week for a call back regarding the location of the wire. I see that they marked the placement for a line, howerever they have placed a mark next to my water pump, I’m on well water and do not find it suitable to do on or next to a well pump. Also this doesn’t address the issue of them constantly changing dates without notifying me and the fact I have had very poor internet service for the past 3 yrs. 
Regards,
[redacted]

We are in receipt of your letter dated September 21, 2017, regarding the informal complaint filed by Mr. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong recognizes the issues Mr. [redacted] is having with his television; however, these...

issues are not a result of equipment being dropped during installation. On May 9, 2016, more than a year ago, Armstrong explained to Mr. [redacted] that the router was not the piece of equipment that was dropped during installation. Mr. [redacted] has been using that router ever since installation.On September 14, 2017, Mr. [redacted] contacted Armstrong regarding his Smart TV connection and connection was verified. Armstrong concludes that the router is not damaged or causing interference with Mr. [redacted]’s television.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted again by Armstrong last week. I did inform them that there have been no slowdowns since their last visit. My complaint remains that during the past 6-9 months prior to the last visit Armstrong denied they had an issue and did not address the problem. I had called in at least three times over the past 6-9 months complaining of the slowdown and describing it in detail but Armstrong was unresponsive and denied any issues. Now suddenly after contacting the Revdex.com the issue seems to be resolved. I believe I am entitled to an additional two months of credit based on the fact that on several occasions I did not receive the services I have contracted and paid for. During these slow downs the internet was unuseable. The representative that called last week was aware of all of these claims and agreed that some additional credit was due and said he would check with his supervisor. Now armostrong is trying to close the case without addressing the credit.
Regards,
[redacted]

February 15, 2018[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: [redacted] ** [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated February 8, 2018, regarding the informal complaint filed by [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.According to our records, Ms. [redacted] contacted Armstrong in December 2017 to cancel her service. Armstrong offered her a 6-month promotional rate to continue her services, and Ms. [redacted] accepted this offer. Armstrong recently instituted a rate increase due to rising programming and other business costs which affected Ms. [redacted]’s bill. Armstrong empathizes with Ms. [redacted]’s frustration regarding the rate increase and will honor her promotional rate for the remainder of the promotional period.Armstrong encourages Ms. [redacted] to contact our Customer Service Center if she has any questions or concerns regarding her service. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: Ms. [redacted]