Cartier

We are in receipt of your letter dated August 23, 2017, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Ms. [redacted] contacted Armstrong three times between August 11, 2017 and August 18, 2017...

regarding her service dropping. Armstrong dispatched a technician to Ms. [redacted]’s residence to determine the cause of the problem and concluded that installing a temporary line should resolve the issue. On August 25, 2017, Armstrong installed the temporary line. Armstrong spoke with Ms. [redacted] on August 28, 2017 and confirmed that her service is now properly working.With respect to her bill and service credits, Ms. [redacted] contacted Armstrong on August 14, 2017 to make payment arrangements and was offered a seven-day extension to pay her balance in its entirety. This extension postponed her due date until August 21, 2017. On August 21, 2017, Armstrong applied a $102.42 credit to Ms. [redacted]’s account due to the inconvenience she experienced. We hope this outcome is satisfactory to Ms. [redacted].Armstrong encourages Ms. [redacted] to contact our Customer Service Center if she has any additional concerns. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

January 30, 2017[redacted]Dispute Resolution ConsultantRevdex.com[redacted]Re: Your reference: [redacted] – Case No. [redacted]Dear Mr. [redacted]We are in receipt of your letter dated December 30, 2016, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong spoke with Mr. [redacted] on November 28, 2016 regarding his concerns with our data allowance policy. Armstrong periodically reviews products and policies and despite the current policy remaining in compliance with FCC regulations, we are pleased to advise Mr. [redacted] that he will see an update to our data allowances, which we hope will address his concerns in the coming months. In addition, Armstrong has credited Mr. [redacted]’s account $100.00 in appreciation of his continued patronage and now considers this matter closed.As always, Armstrong encourages Mr. [redacted] to contact our Customer Service Center directly if he has any additional questions or concerns. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Armstrong has made NO attempt to contact me in any way to resolve this.  This is their response to everyone.  As long as they state they have tried several times to contact the complainant, then they feel they have done enough.  A former member of my household had a past due bill YEARS ago; however, that had NOTHING to do with me.  That past due bill was in another  household and did NOT, in any way pertain to me.  If they want their past due bill, go after her, NOT me.  They turned MY cable off.  She wasn't even on the bill.  Now they have linked her name to my bill (only recently) and have stated I have to pay her past due bill.  Armstrong NEEDS to get a better system in place to go after people that do not pay.  Don't go after the ones that do pay and punish them.  This company has unethical practices and lie!  I have paid my bill and am NOT paying her past due bill that has nothing to do with me.  Armstrong needs to rectify this and not link her past due account to my account.  They need to remove her account from my account and they need to bill her directly.........NOT ME! They only way this will be resolved is if they remove her linked account from mine. 
Regards,
[redacted]

March 31, 2017[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: Bonnie [redacted] - Case No. [redacted]Dear Mr. [redacted]:We are in receipt of your letter dated March 20, 2017, regarding the informal complaint filed by [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.After investigation, Armstrong discovered that Ms. [redacted] paid her account in full prior to Armstrong receiving her Revdex.com Complaint. Armstrong contacted Ms. [redacted] on March 21, 2017 to discuss alternative products and services that would lower her rates and better suit her financial needs. After discussing various options, Ms. [redacted] chose to keep her current services at this time. Armstrong encourages Ms. [redacted] to contact our Customer Service Center if she would like more information on our other products or if she would like to make any changes to her account.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

We are in receipt of your letter dated July 8, 2015, regarding the informal complaint filed by [redacted]. [redacted]. Wehave had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, Mr. [redacted] received a 1-year promotional offer for...

discounted service at $79.95per month and then $99.95 per month, each for six months. Mr. [redacted] received this offer on July 1, 2014. OnJuly 1, 2015, this promotion expired, and Mr. [redacted] is now paying the full monthly rate for services. Currently,Mr. [redacted] is not eligible for another promotional offer. If he wanted to add telephone to his service, Mr. [redacted]would be eligible for a discounted rate.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions aboutthis program or if he has any internet issues. Thank you for your attention to this matter. Please feel free to contactme should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]. [redacted]

December 12, 2017[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Mr. [redacted]W e are in receipt of your letter dated December 1, 2017, regarding the informal complaint filed by [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Mr. [redacted]’s frustration regarding his internet service. According to our records, Armstrong has been in regular communication with Mr. [redacted] and anticipates completing the installation of new line on December 22, 2017. Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional concerns.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

April 4, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated March 26, 2018, regarding the informal complaint filed by [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Mr. [redacted]’s frustration regarding his channel line-up. Armstrong attempted to contact Mr. [redacted] on March 27, March 28, and March 29, 2018 to discuss his concerns. Unfortunately, he was not available. Armstrong applied a $40.00 credit to Mr. [redacted]’s account on March 29, 2018 and encourages him to contact our Customer Service Center with any additional concerns.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
This letter is in response to the Cartier letter of April14, 2015 addressed "To Whom it may concern"regarding my consumer complaint about a watch repair.I disagree with Cartier's assessment of the facts. My complaint was not that Cartier "switched" (theirwords) the bezel. My complaint was that the bezel was not properly attached and fell off. Please notethat I initially sent the watch to Cartier for a complete refurbishment, and expected the watch to be ingood working order ~hen returned . In th~ initial assessment, I agreed to all repairs that Cartierrecommended at a cost of $1527.00.Please be advised that I did have the watch for the short time period indicated, but I never wore thewatch except for trying it on once or twice. The very first time I tried to turn the bezel, it fell off in myhand.The bezel on the watch when originally returned to me.after the complete refurbishment may or maynot have been the original bezel. I purchased the watch on eBay and sent it to Cartier the same day thatI received it. Please note that the bezel I returned to Cartier was the same bezel that I received after thecomplete refurbishment. If the bezel was changed, I suggest that Cartier look internally as to why it waschanged, since that occurred while at Cartier during the complete refurbishment. I really don't care if itwas the same bezel, just that it be properly attached. I don't have the knowledge,or skills or interest ortime to change a bezel and it's ridiculous for Cartier to infer that I changed the bezel. I had just spent$1,577 for a complete refurbishment, and would not have any idea where to even obtain a differentbezel.I did take the watch to a local watch repair company after receiving it back from Cartier the second time.They stated that the bezel did not seem to be properly attached and indicated that some bezel partsappeared to be missing. They also indicated that Cartier was probably the only place I could have itproperly repaired.So, I'm sort of stuck. I have a pricey watch that is broken and Cartier is apparently the only place to get itrepaired. I'm still hopeful that Cartier will accept responsibility for completing the repair and do so at nocost to me.Sincerely,

We are in receipt of your letter dated June 27, 2016, regarding the informal complaint filed by [redacted].We have had the opportunity to investigate this Complaint and offer the following information.Armstrong’s records indicate that [redacted] does have an account with an outstanding...

balance from 2012.The fee for unreturned equipment has since been removed, lowering the outstanding balance on the account.According to Armstrong’s records, there is no note of any transfer that Ms. [redacted] claims occurred in Septemberof 2012. Armstrong has agreed to remove the charges if Ms. [redacted] can provide proof of residence elsewhereafter September 2012, such as lease or mortgage statement, tax information, or utility bill, as long as thesedocuments are in her name.Armstrong encourages [redacted] to contact our Customer Service Center if there are any additional questions. Thankyou for your attention to this matter. Please feel free to contact me should you have any questions or require furtherinformation.Sincerely,Agency Complaints Response Teamcc: [redacted]

March 8, 2017[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Mr. [redacted]:We are in receipt of your letter dated February 21, 2017, regarding the informal complaint filed by [redacted]. We have had...

the opportunity to investigate this Complaint and offer the following information.In August 2016, Mr. [redacted] added Armstrong’s Zoom Internet service under a promotional rate which bundled cable, telephone, and internet service at a deeply discounted rate. Armstrong offered this promotion to customers who did not yet subscribe to our Internet service. By subscribing to this promotion, Mr. [redacted] added Zoom Internet to his telephone and cable service for an increase of $1.50 per month for six months. At the end of this period, the promotional price increased by an additional $20.00 per month for the following six months. Despite this increase, Mr. [redacted] is still receiving the best possible rate for his services at this time.Armstrong thanks Mr. [redacted] for his feedback regarding the confirmation email he received. Mr. [redacted]’s concerns have been forwarded to the appropriate personnel and are currently under review. Armstrong strives to provide the best possible service for our customers and regularly reviews our policies and procedures. We encourage Mr. [redacted] to contact our Customer Service Center if he has any additional concerns.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

We are in receipt of your letter dated November 21, 2016, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Mr. [redacted] contacted Armstrong on October 13, 2016 and again on October 25, 2016 regarding...

our data allowance policy. On October 27, 2016, an Armstrong supervisor attempted to contact Mr. [redacted] to discuss his concerns. Unfortunately, Mr. [redacted] was unavailable.With respect to data notifications, Armstrong provides a mobile app and online usage meter to help manage data consumption. According to our records, Mr. [redacted] currently receives data usage notifications through a Gmail address associated with his account. Armstrong encourages Mr. [redacted] to contact our Customer Service Center to discuss other ways to manage his data.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

We are in receipt of your letter dated December 29, 2016, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, no arrangement was made with Mr. [redacted] to pay the...

monthly amount specified in his complaint. Armstrong contacted Mr. [redacted] with a call for non-payment on December 22, 2016. A service call was also made to Mr. [redacted] on January 4th, 2017 and Armstrong has credited Mr. [redacted] for a 1-day outage. At this time, Mr. [redacted] can request a bill cycle change to accommodate his payment schedule. We now consider this matter closed.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions about this program or if he has any internet issues. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

February 6, 2017[redacted] Revdex.com [redacted]Re: Your reference: [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated January 24, 2017, regarding the informal complaint filed by Ms. [redacted]. We have had...

the opportunity to investigate this Complaint and offer the following information.According to our records, on May 31, 2016 an additional data package was added to Ms. [redacted]’s account. During a chat session with Armstrong on January 24, 2017, [redacted] stated that he removed the additional data package in August 2016 but continued to incur charges for it. Mr. [redacted] then requested that Armstrong apply a refund of $90.00 for the fees paid during the August 2016 through January 2017 time period. In reviewing Mr. [redacted]’s account, Armstrong found no record of a request to remove the additional data package prior to the January 2017 chat session. Since the data package was clearly itemized on his monthly invoice and Mr. [redacted] and Ms. [redacted] had access to the additional data during that time period, Armstrong is unable to apply the requested credit. Armstrong has since removed the additional data package; therefore, Mr. [redacted] will no longer incur the charge unless he chooses to add it back to his account in the future.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

We regret to hear this feeddback. According to our records, our [redacted] spoke with the client about a month ago. The client was issued a new bracelet and was refunded for her watch service on May [redacted]. Please l et us know if this client still feels her...

feedback is unresolved. Thank you

The Authenticity certificate provided by the client did not match the information in our records. When we asked the client to provide a copy of the sale slip he was unable to produce one.We also noticed the Bracelet presented was rhodium plated. Our White Gold Love Bracelets are not rhodium...

plated.As a one-time accommodation we offered polishing and screw replacement.

We are in receipt of your letter dated August 18, 2015, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, an account was created using Mr. [redacted]’ name and...

full social security number.It was installed on September 29, 2010 and was later disconnected on December 17, 2010. Mr. [redacted] called andspoke to our Collections Department on August 13, 2015 alleging that his mother stole his identity and opened anaccount without his permission. Armstrong advised Mr. [redacted] that he could either file a police report against hismother or pay the outstanding balance. Armstrong’s records then indicate that Mr. [redacted] said he would take care ofit so that he could get service at a different address under his name.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions aboutthis. Thank you for your attention to this matter. Please feel free to contact me should you have any questions orrequire further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

I am writing in response to the recent complaint filed by [redacted].  Thank you very much forproviding notice of this complaint.  His complaint is very important to us. Unfortunately, Federal lawprohibits educational institutions from disclosing student records (which are...

broadly defined) to thirdparties without the student’s written, signed and dated specific permission to do so.  Since, we do nothave the student's written permission to do so; we cannot provide a completely substantive response.  Our review of Mr. [redacted]’s account indicated that Mr. [redacted] chose to enroll in the Bachelor of Sciencein Web Design & Interactive Media degree program. He attempted a single class during his enrollment.Mr. [redacted] elected to utilize federal financial aid funds to finance his education.  All applicable Title IVregulations were followed during his enrollment.  Mr. [redacted] was charged in accordance with collegepolices for the courses he attempted.   At this time no adjustments to Mr. [redacted]’s account arewarranted. We have reached out to Mr. [redacted] directly to address any concerns that he may have. Should hecontact your office directly, please let him know that he may contact me directly at the toll-free numberbelow.   Respectfully,  Director, Student Conduct & Resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am (again) in receipt of Armstrong's response.  However, Armstrong has not, and apparently will not address my complaint.  My complaint(s) are:1.  The offer that was made to me on the phone is inconsistent with the (apparently) actual terms of the discount - Armstrong has never addressed this issue.2.  Armsrong sent me a confirmation letter specifying the discounted monthly rate.  This would have been a great opportunity to specify the terms of the verbal offer in the event the customer misunderstood the terms of the offer or the sales person simply lied to the customer to get the business - Armstrong has never addressed this issue.  Of incidentally note, Armstrong sill had not provided any written terms of the verbal offer.All of Armstrong's responses both verbal (when I called immediately after receiving the first increase )and in every response to this Revdex.com complaint have been the same (to paraphrase)......"we offered you a discount and if you don't like it, tough luck.  We don't have to explain our sales tactics or our lack of clarity in our correspondence.  If you don't like it, tough luck as we are the only game in town."Since Armstrong made their last response their "final" response I assume this issue will remain unresolved.  I reject their response simply because they did not address my issues. 
Regards,
[redacted]

Review: I BROUGHT MY WATCH FOR THE SPRUNG OUT PART TO BE FIXED. THE WATCH RETURNED WITH THE PART FIXED BUT THE SECONDS HAND IS LOOSE. THE WATCH HAD BEEN DELIVERED TO THEM WITH THE SECONDS HAND ATTACHED AND FIRM. WHEN I ASKED THEM TO RETURN THE WATCH WITH THE SECONDS HAND INTACT AS WAS DELIVERED TO THEM. THEY REFUSED TO RETURN IT TO IT'S ORIGINAL FORM AND WANTED TO CHARGE ME AGAIN.

I WISH THEM TO CORRECT THE SECONDS HAND THAT CAME LOOSE DURING THE FIXING OF THE SPRUNG OUT PIECE AND RETURN THE FIXED! WATCH AS UNUSABLE AND STILL CHARGED ME $210..

VERY SHODDY WORK AND BUSINESS PRACTICE FOR A COMPANY OF THIS CALIBER IN THE USA.

I GOT MUCH BETTER SERVICE IN PARIS AT CARTIER STORE.

FOR A USA CARTIER OUTFIT THIS SEEMS AN EXTORTION ATTEMPT. NOT STANDING BEHIND THEIR PRODUCT AND WISH TO CHARGE ME AGAIN FOR WHAT THEY BROKE AND RETURNED THE WATCH UNUSABLE AFTER THEY REPAIRED!!

PITY FOR CARTIER USA SHOP PRACTICES.

I AM SURE IF THIS WAS BROUGHT TO THE ATTENTION OF THEIR HEAD QUARTERS IN PARIS THEY WOULD BE REPRIMANDED.

AS A USA CITIZEN I WISH TO HAVE THE USA SHOP TO CORRECT THIS SITUATION AT NO COST TO ME WITH YOUR HELP AS A LAST RESORT, BEFORE I BRING THIS TO THE ATTENTION OF PARIS.Desired Settlement: I WISH TO HAVE THE USA SHOP TO CORRECT THIS SITUATION AT NO COST TO ME WITH YOUR HELP AS A LAST RESORT, BEFORE I BRING THIS TO THE ATTENTION OF PARIS AND START PUBLISHING THEIR WORK PRACTICES ON THE INTERNET AND TWEET WITH MY EXTENSIVE FOLLOWERS.

Business

Response:

Good afternoon [redacted],

Thank you for taking the time to share your feedback.

Our Service team for the Fifth Avenue Boutique has been in touch with you to arrange an appointment. It is our understanding you are happy with the follow-up and will visit us soon.

Of course, should you have any further questions or concerns we invite you to contact us at [redacted]

Thank you again and we look forward to assisting you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,

I was bappy that they called me and asked me to bring the watch back to them. However they do not confirm their telephone commitment in writing that they will install the minute arm as it was at no cost to me, when the watch was delivered to them for service to fix the push button spring. It is only prudent for a reputable company to be able to put their promise over the phone in writing too. Pls remember that the watch was returned the same time it was delivered with the loose minute arm and no cost service request was rejected by the lady at the service desk, which prompted this complaint in the beginning. Therefore, their over the phone commintment confirmation that it will be fixed to it's original state at no cost to me will be much appreciated if they can put it in their written reply to you so it can be considered acceptable.

Review: I spent $990 on a pair of Cartier sunglasses (Serial # [redacted]) on August **, 2012 at The Atlantic Station Eye Gallery Store, Atlanta, GA. I protect them very carefully, and seldom wear them, generally once a week. However, I found there are 5-6 defective spots on the coating of one lens, when I check it through the light on June **, 2013. The defective spots have the same size and regular shape. Obviously, they are coating defects of the manufacturer, rather than the result of the human factor. Then I took the sunglasses to the Eye Gallery Atlantic Station store (where I bought the sunglasses) on Jun **, and told them what the problem was. The staff did see the spots through the light. Then they sent my sunglasses to Cartier. I got a reply from the Eye Gallery Atlantic Station store on August *. They told me that I need to spend $165 to replace my lenses and it includes shipping as well. They said Cartier reviewed my frame and stated that the right and left temples were scratched and the lenses are scratched due to normal wear and are not covered under warranty. Surprisingly, they didn't mention the defective spots. In fact, I didn't see any scratches when I brought my sunglasses to the Eye Gallery Atlantic Station store. I called Cartier repair center at least three times (my reference number [redacted]). They said they didn't see any defective spots, and lenses are not under warranty. If there are no defective spots, why should I waste too much time and energy to send my sunglasses to them and call them repeatedly? The defects of coating demonstrate that the lens is substandard. Furthermore, my sunglasses are under warranty. Cartier should be responsible for it. Now they are panning to ship it back to the retailer and let them return to me without any repair.Desired Settlement: I am totally unsatisfied with the quality of their products, and disappointed to Cartier. I claim for a full refund.

Business

Response:

Dear [redacted],

Thank you for allowing us the opportunity to evaluate your eyewear and taking the time to explain your experience

We have re-reviewed the diagnosis of your eyewear with our technician. The issue which you described and what our technicians observed is due to normal wear and enjoyment. As lenses are not covered under our warranty there will be a service fee to replace them of $115.00 (not including tax). We would be delighted to assist you with this service if you are interested by sending your eyewear to:

Thank you once again and look forward to servicing you.

Business

Response:

Dear [redacted],

We appologize you do not agree with our diagnosis. We really would like to assist you and a member of our service team will contact you to discuss further.

Once again, we have re-reviewed the diagnosis of your eyewear with our technician. The issue which you described and what our technicians observed is due to normal wear and enjoyment. As lenses are not covered under our warranty there will be a service fee to replace them of $115.00 (not including tax). We would be delighted to assist you with this service if you are interested by sending your eyewear to:

Thank you once again and look forward to servicing you.

Consumer

Response:

I got a call from Cartier about 3 weeks ago. At first, their staff told me that I had to pay for all the cost. Because the lens is not covered under warranty and it is due to normal wear. I told him that the spots were not the result of the human factor. Because all the spots have the same size and regular shape. If they were really due to normal wear, the size and shape should not be the same. They should be some scratches rather than round spots. Then he said, as a courtesy, they would like to charge half of the cost. But I refused. At last he said they would replace my lens for free. I told him I require a full refund. Because: