Cartier

We are in receipt of your letter dated June 13, 2016, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, Mr. [redacted] contracted customer service on June 14, 2016...

regarding the trouble he was having with his email and telephone. Armstrong has since called Mr. [redacted] three times to resolve these issues. Armstrong called Mr. [redacted] once on June 14 and twice on June 15. Two voice messages were left. If Mr. [redacted] is unable to contact us via phone support, he has the option to reach out to us via email at [email protected]. Armstrong also has chat-based support which can be found under the ‘Support’ section of Armstrong MyWire.com and ArmstrongOneWire.com.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are in receipt of your letter dated October 5, 2015, regarding the informal complaint filed by [redacted]We have had the opportunity to investigate this Complaint and offer the following information.On September 17, 2015, Mr. [redacted] advised Armstrong to disconnect his service as of October...

2, 2015. Alsoon October 2, 2015, we received the recurring monthly automatic electronic payment. It so happened that thepayment was received before the disconnect happened. The bill cycle at the time was to run from September 17,2015 to October 16, 2015. Mr. [redacted] is only required to pay for usage up until October 2, 2015. Currently,Mr. [redacted] is set to receive an automatic refund to his bill which happens four to six weeks from the dateservice was disconnected.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions.Thank you for your attention to this matter. Please feel free to contact me should you have any questions orrequire further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received and reviewed Armstrong's response to my complaint.  They have simply restated what I was told when I called customer service.  They have not address my issue.  My issue is that when I called to add the internet service, the sales person told me that the "introductory offer of $1.50 per month was for a 12 month period not a 6 month period.  I was told my rate would be $95.05 for the next 12 months.  In reality, my rate was $95.05 for 6 months and it has now increased to $115.05 for the next 6 months.  I was sent an e-mail confirming my rate (attached), there is no mention of the terms of the "introductory offer" so this issue comes down to my word against the word of the sales person.  If Armstrong was being up front and honest about this offer, they should have included the terms of the "introductory offer" in the confirmation e-mail.  They took the time to prepare an e-mail specifying the rate, why not include the terms?  I believe I was purposely misled when I was offered this "introductory offer" and would like to receive the discounted rate of $1.50 for the entire 12 months.  I also want Armstrong to review their marketing tactics to prevent other customers from being misled by aggressive sales representatives.
Regards,
[redacted]

We are in receipt of your letter dated September 9, 2016, regarding the informal complaint filed by Mr. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong contacted Mr. [redacted] on September 12, 2016 to discuss his concerns regarding...

internet and service related issues. During the conversation, Mr. [redacted] confirmed that his internet service has been restored, and he has not had any additional internet related issues. Due to the inconveniences he experienced throughout the process of restoring his service, Armstrong is crediting Mr. [redacted]’s account for one month of service plus an additional $20.00. Mr. [redacted] expressed satisfaction with this outcome; therefore, Armstrong considers this matter to be closed.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Mr. [redacted]:We are in receipt of your letter dated November 7, 2017, regarding the informal complaint filed by Ms. [redacted]. We have had the opportunity to...

investigate this Complaint and offer the following information.According to our records, Ms. [redacted] contacted Armstrong three times regarding issues with her internet and television service in August 2017. Armstrong dispatched a service technician to her residence each time to attempt to resolve the issue. On August 28, 2017, Ms. [redacted] confirmed that her services were properly working. Due to the inconveniences she experienced, Armstrong credited Ms. [redacted]’s account two times for a total of $203.38, once on August 21, 2017 and again on October 21, 2017. Armstrong has also attempted to contact Ms. [redacted] twice in November 2017 to discuss her concerns; unfortunately, we were unable to reach Ms. [redacted].Armstrong encourages Ms. [redacted] to contact our Customer Service Center if she has any additional concerns. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

March 29, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated March 24, 2018, regarding the informal complaint filed by [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Ms. [redacted]’s frustration regarding her payment for services. Ms. [redacted] originally subscribed to her services under a promotional rate for new customers that recently expired. Ms. [redacted] contacted Armstrong on March 23, 2018 to inquire about the advertised rate for new customers as seen on our website. Unfortunately, Ms. [redacted] is no longer eligible for new customer rates. Armstrong offered Ms. [redacted] a $15.00 per month discount for 6 months and explored other service package options. However no changes were made to her account. According to our records, Ms. [redacted]’s account has a past due balance. Armstrong is unable to apply a discount to a past due account however we notified Ms. [redacted] that once her account is current, we can apply the $15.00 discount.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

We are in receipt of your letter dated May 16th, 2016, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Mr. [redacted] contacted customer service because he was experiencing trouble with his video...

service. According to Armstrong’s records, the issues have been resolved and Mr. [redacted] has been given a retention offer for promotional pricing for one year.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 21, 2017[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: Theodore [redacted] - Case No. [redacted]Dear Mr. [redacted]:We are in receipt of your letter dated April 10, 2017, regarding the rebuttal filed by [redacted].Armstrong responded to Mr. [redacted]’s initial complaints on March 8, 2017 and again on March 30, 2017. In August 2016, Mr. [redacted] was verbally offered a promotion to add Zoom Internet to his cable and telephone service at a deeply discounted rate. Under this promotion, Mr. [redacted] received his services at the discounted rate for six months. At the end of this period, the promotional rate increased by $20.00 for the next six months. This increase still reflects a substantial savings in his services as compared to the regular rates of the services.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

Dear Mr. [redacted]:We are in receipt of your letter dated November 27, 2017, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with the customer and would like to resolve any issues...

that may be happening at the residence. Since service was started in November 2016, Armstrong received no trouble calls until October 12, 2017 due to an outage and again on October 26, 2017 due to telephone and internet issues which were resolved over the phone. Armstrong has since spoken to [redacted], the account holder, who has stated she has not experienced any issues with the service and would call in should she notice any problems going forward.Armstrong encourages Ms. [redacted] to contact our Customer Service Center if she has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

March 26, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated March 9, 2018, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong contacted Mr. [redacted] to further discuss his concerns on March 20, 2018. According to Mr. [redacted], there have been no additional speed/connectivity issues since our technician replaced his modem on February 8, 2018; however, Mr. [redacted] was unhappy with how Armstrong handled his issues when he previously contacted us. Armstrong appreciates Mr. [redacted]’s feedback and will be addressing the issue with the appropriate personnel. We encourage Mr. [redacted] to contact us if he has any additional concerns.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

March 29, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated March 26, 2018, regarding the informal complaint filed by [redacted].According to our records, Mr. [redacted] first contacted Armstrong about speed issues on December 12, 2017. During the conversation, Armstrong requested that Mr. [redacted] run a speed test, however, Mr. [redacted] ended the call before the speed test was conducted. Mr. [redacted] contacted Armstrong again on February 7, 2018, and Armstrong dispatched a technician to his residence the next day and resolved his issue. Armstrong reached out to Mr. [redacted] on March 20, 2018 where he confirmed that there have been no additional issues since February 8. Armstrong applied a one-month credit of $77.95 to Mr. [redacted]’s account and feels that this is a sufficient amount.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

We are in receipt of your letter dated March 8, 2016, regarding the informal complaint filed by Mr. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout...

that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value of Zoom many times since its inception. In fact, our speeds will be increasing once again in 2016.The new modem Mr. [redacted] received is a necessary technology upgrade that will allow him to receive the faster speeds that are coming soon. Armstrong provided the modems to customers free of charge since older modems are not capable of providing faster speeds. Mr. [redacted]’s rates did increase recently, however, this increase is unrelated to the new modem he received. Periodically, Armstrong must make adjustments to their prices due to increases in business costs.Armstrong is committed to providing quality service at the lowest possible cost, while continuing to invest in technologies which offer the best choices for Internet, Television and Telephone service. Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions or concerns. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Revdex.com:At this time, my complaint, ID [redacted] regarding Cartier has been resolved. After I filed Revdex.com and Revdex.com sent the complaint to them, I didn't hear from anyone for 2 weeks. So I l went to their [redacted] to comment on every post they had on there hoping more people will get to see...

my horrible experience with them. Some FB users echoed my complaint on Cartier timeline as they had similar experience with Cartier and were very unhappy as well. 2 days later, the same guy who insulted me last time called me and solved the whole thing. So maybe the Revdex.com compliant worked or my FB commenting worked. 
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

We are in receipt of your letter dated July 28, 2015, regarding the informal complaint filed by [redacted]. We havehad the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, Mr. [redacted] had a 6-month promotional offer of Zoom Internet for...

$15.95 permonth. This offer ended on January 23, 2015. No new promotional offers existed at the time of the expiration.Armstrong notes that due to a clerical error, the offer began on July 23, 2014, but Mr. [redacted] did not have the systeminstalled until August 4, 2014. Armstrong adjusted the difference and credited the account.Currently, Mr. [redacted] could upgrade to Zoom Pro at $49.95 for 3 months. This is a faster internet speed at adiscounted price. Alternatively, Mr. [redacted] could add services such as television or telephone and be eligible forother promotional offers.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions aboutthis program or if he has any internet issues. Thank you for your attention to this matter. Please feel free to contactme should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Dear [redacted] Thank you for taking the time to reach out to us and happy holidays. Our sales policy offers you 30 days to exchange an item as long as it is in perfect condition with all its original packaging. This policy is posted at every counter in our Boutique as well as on the paperwork...

signed when making any purchase. We would be happy to offer you an exchange or store credit to use at a later date if you are interested. Thank you once again. Cartier Client Experience Team

We are in receipt of your letter dated November 28, 2016, regarding the informal complaint filed by Mr. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has spoken with Mr. [redacted] several times between October 27, 2016 and November 11,...

2016 regarding our data allowance policy and his usage of our services. After receiving the above referenced complaint, Armstrong once again attempted to contact Mr. [redacted] to reiterate the various promotional offers that best suit his usage patterns. Unfortunately, Mr. [redacted] was unreachable by telephone, and we were unable to leave a message. Armstrong encourages Mr. [redacted] to contact our Customer Service Center to discuss the various service options and promotions available at this time.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

October 24, 2017[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re:Yourreference:[redacted] - Case No. [redacted]Dear Mr. [redacted]:We are in receipt of your email dated October 12, 2017, regarding the informal complaint filed by Mr. [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.On July 21, 2017, Mr. [redacted] called to disconnect service. It is the customer’s responsibility to return equipment after they request to disconnect. Armstrong offers a tech to come out and pick it up or the customer can drop it off at their local office. Mr. [redacted] said he would drop off the equipment to a local office, but he failed to do so. Mr. [redacted] was charged for service from July 21, 2017 until he returned the equipment on October 11, 2017.Once the equipment was received, Armstrong credited Mr. [redacted] from October 11, 2017 up to the end of October. As a courtesy, Armstrong also credited Mr. [redacted] for the 2 months and 21 days of service after equipment was not returned.Armstrong has made every attempted to contact Mr. [redacted] regarding this matter, but was unsuccessful in reaching him.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

February 20, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re:Your reference: [redacted] [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated February 10, 2018, regarding the informal complaint filed by [redacted]. We have had...

the opportunity to investigate this Complaint and offer the following information.According to our records, Ms. [redacted] contacted Armstrong in January 2018 with cable television issues. Armstrong dispatched a technician to Ms. [redacted]’s residence to resolve the problem. Since receiving her Complaint, Armstrong attempted to contact Ms. [redacted] several times to discuss the issues she is experiencing and to offer her a credit on her account. Unfortunately, Ms. [redacted] was not available on each attempt. Armstrong issued a credit of $33.75 to Ms. [redacted]’s account and encourages her to contact our Customer Service Center if she has any additional questions or concerns regarding her service.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]