CarXenonHIDKits

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

At this time, I have been contacted...

directly by carxenonhidkits.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] my complaint was not resolved because he asked me how to resolve the issue and I responded asking for a refund and was not answered back its has been more trouble, he has refused to give me a refund.. Also has refrained from any type of communication..
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding CarXenonHIDKits.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

At this time, I have been contacted...

directly by [redacted] regarding complaint ID [redacted], however my complaint has NOT been resolved because:
After many requests for an address to return the items for a refund they provided an address in Canada.  I mailed off the package about ten days ago and have not recieved a refund or any other information from them.
 
R/,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by CarXenonHIDKits.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:This is an email I received from them. They wanted me to ship  to canada and lie about the content worth to avoid paying the taxes I assume. I will be turning them into the Canadian Authorities. 
Aug ** at 7:47 PM [redacted]        [redacted]  [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I want to receive a full refund of $89.98

Revdex.com:At this time, I have not been contacted by CarXenonHIDKits.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding CarXenonHIDKits.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

At this time, I have been contacted...

directly by CarXenonHIDKits.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:They asked me send back Please send the kit back with [redacted] to:[redacted].[redacted]Please put a $15 value on the package.Please put a copy of your order invoice in your package. RMA#[redacted]    Thank You Customer Service[redacted]The actual price is $214.94.How I will put value $15.I got package from New York,but I have to send to Canada price for shipping more than my order.This is rip off.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by CarXenonHIDKits regarding complaint ID [redacted]. Since then I have had the head lights in my two other cars go out. So the total out of pocket is more than...

$300. Sincerely,[redacted]

What is the exact bulb size you need? We will send you a new pair right away.

Revdex.com:At this time, I have not been contacted by [redacted] regarding complaint ID [redacted].
As I stated in an earlier reply; on January *, 2016 Car Xenon requested that I return the products to a Canada address and I did as requested and have yet to here back from them or receive any refund.Sincerely,[redacted]

At this time, I have been contacted...

directly by CarXenonHIDKits.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 They company sent one new set of bulbs like they said they would, and even a new set of ballast. However this does nothing for the high beams or fog lights, and since these aren't new from the box, I suspect they will be just as defective. They continue to ignore my request for a refund and still provide terrible customer service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by CarXenonHIDKits.com regarding complaint ID [redacted]. I have persued a refund by way of dispute with credit card. My credit card company posted a credit for me after I provided them with...

hours of forms and all communications between the vendor and I regarding my efforts to get a refund. I am still waiting for a refund for the $39 it cost me to return their erroneous order to them. This is a company to avoid dealing with at all costs.Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding CarXenonHIDKits.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

At this time, I have been contacted...

directly by CarXenonHIDKits.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Since November 2014 I get emails telling me its on its way/ they have been sent/ I have called and have been told the same response- How is this legal ! it States on website full warranty!! Don't believe 1 word!!!
can fwd emails if address provided- Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by CarXenonHIDKits.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered headlight kits on 12/**/2013 I received a conformation email on 12/**/2013 stateing order complete and I would receive order on 12/**/2013 the tracking number I was given by FedEx confermed this date so for the next three days FedEx web site said same information. When package did not arrive I again checked there site and it now said suppose to ship 12/**/2013 from Montrele Canada, and according to the merchants web site US orders ship from New York. So I called the merchant whose name is [redacted] and sent an email he told me I would get my package on 12/**/2013, at this time I requested to cancle the order since it had not shipped yet he said I could not. On Monday 12/**/2013 I checked FedEx site and packaged has not shipped so I called back to merchant to get the story since his email said I would receive my product on 12/**/2013. It took a couple of hours to respond he said he would call FedEx and call me back which I told him I spoke to them at 9:30am and they still have no record of this package only a information slip. I again requested to cancel the order he said I cant since it shipped which it hasnt. Just a side note this conversation took place while Im typing this. I have already contacted my credit card company to start a fraud investagation on there part.The total of the order is 290.06 which is different from the total on my receipt of 299.91. Between the differences in shipping locations and dollar amounts I now have come to beleive this company to not be reperatable, and am requesting your help in getting my money returned. If you need more information or clarity of this story please call me at ###-###-#### thank you.Desired Settlement: My credit card be credited the now 290.06

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Though the largest issue with this transaction is the failure to provide the product purchased, there are multiple things that have caused me to file a complaint with the Revdex.com.

1)The online representative falsely told me that the product is direct plug and play and no splicing or cutting of wires needed. Completely false.

2)The web site states same day shipment, but my product was not shipped until four days after order placed and payment made. Also the order was only shipped because I called to inquire about a tracking info. At which time I was told it had already been shipped, but when I finally got the tracking info I found that the product was shipped after my call.

3)The product that arrived was not what I ordered and payed for. I received a 35 watt D1R kit when I ordered and payed for [redacted] watt D1R kit (+$9.99) with a Warning Canceller (+$9.99).

4) Multiple calls during listed business hours has yielded no contact and the online representative simply responded to my inquiries with we sent you what you ordered and disconnecting without even verifying what I ordered, what they have listed for shipping me or providing any real way to confirm what I received.Desired Settlement: I want a full refund for the product that I ordered, payed for and did not receive. If the company would like the return of the incorrectly shipped product they should provide shipping arrangements and payment, as this problem is completely the companies fault.

Business

Response:

The kit you received is exactly what you need for your vehicle. You should go ahead and install it on your car. It will work perfectly. If you are not satisfied you have 30 days to send it back for a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint was not that the product sent would not work. It was the very poor customer service and the indications that the product supplied was not the upgraded product I paid for. Just because a product works does not mean that it is the product I paid to have. Plus the completely false advertisement of the delivery of the product ordered. It came in two different shipments, of which I was not informed allowing me to believe that I only received part of what was paid for. Also neither shipments was delivered, or even processed within the advertised time frame. All I really want at this time is some verification that the product received is the higher end product paid for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Yes, you got a premium quality hid kit. You should go ahead and install it on your car. It will work perfectly.

Review: I have contacted this company numerous time 16 e-mails in which they only responded to 6, that is 37.5% of customer support responding. I contacted customer support via chat also and 90% of the times they are just trying to customers a kit, that's all, they will say whatever you want to hear to sell the product and after the product is sold, they do not want to help you with customer support regardless of what the problem is. They were trying to run my 30 day trail period out so I cannot get to return my kit for a full refund.. I even asked for a return label and they refuse to answer my question on if they are e-mailing me a return label or not or if they have return label. The tracking number that this company provided me to track this package the tracking number says it was delivered to [redacted], and I live in Lincoln, Nebraska [redacted], not even close to the same state. If you need I can provide the tracking number!Desired Settlement: This business should have the responsibility of taking care of customer issues regardless of the problem, that is the job of customer support that this company clearly does not have. Also send or e-mail return labels without waiting till nearly the end of the 30 trail. That is just terrible, on top of that they refuse to answer telephone calls, 3 messages and they refuse to return my calls for assistance.

Consumer

Response:

I want to receive a full refund of $89.98

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,