Casey Chiropractic, PLLC

Thank you
for forwarding this complaint to us. We
apologize that *** *** did not receive our prior notification regarding his
orderUnfortunately, due to production issues, we are not fulfilling orders
for the *** Yes We Can print. A letter, as well as a refund check in
the
amount of $118.00, were sent to *** *** on 03/9/17. Now that we are aware he did not receive
this, we have issued a stop payment on the original check and will send another
check for $118.00. He should receive
this check within business days
Again, our
apologies for the delay and for any disappointment in not being able to fulfill
the productPlease feel free to contact us with any further questions

Thank you for bringing this to our attentionWe flagged Mr*** account in July so that no further mailings would be sent to him, yet, for some unknown reason, the mailings continued. We are investigating this on our endThe last mailing was sent on 10/21/16. He should receive no
further offers from us.Again, our apologies for any inconvenience. Please feel free to contact us with any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for forwarding this complaint to us. We received this order by mail on
1/4/2016. We were contacted this
afternoon regarding this order at which time we shut down the account, cleared
the balance, and sent a postage paid label to return the print.
">We have also processed the request to remove Mr
***’s name from our mailing list.
Please allow 4-weeks for the mailings to stop. We
have not, nor will we, report this to any credit reporting or collection
agency
We regret any inconvenience this
has caused and believe this matter to be resolved
Beth R***
Danbury Mint
Customer Service Supervisor
###-###-####

We are responding to the complaint filed by *** *** regarding the collection of State Quarters she purchased from usShe began this collection in May of She has received State Quarter panels from us to date and has paid for of themShe contacted us on 01/30/stating that
she wanted to return the collection because they had no valueWe explained to *** *** we could not accept the return of the collection based on her perception of the value of the collection and also because we have a day return policyThis is clearly stated on all of our marketing brochuresThis collection of quarters is meant to provide our customers with important coins in a beautiful and meaningful presentationIt is not intended to be, nor do we advertise it to be, the best deal around or that it will increase in value over time
We are sorry that we cannot accommodate her request to return her collectionHowever, we will waive her final payment of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me, with the exception of the order being placed on 12/there was never any order placed as I'm sure they know
Sincerely,
*** ***

TelThank you for bringing this to our attentionWe flagged *** *** account so that no further mailings would be sent to himHowever, what we did not realize is that there was a second, separate account with a different shipping address that we had not flagged. The last mailing was
sent on 02/3/17. He should receive no further offers from us.We apologize for any inconvenience or frustration this may have caused. Please feel free to contact us with any further questions. l us why here

I spoke with Mr*** and his credit card company
today. They confirmed that the $
being held against his account is an authorization and not a processed
charge. They advised me that they hold
the authorization for days. When asked
if they would accept a fax from us to remove the authorization, they said they
do not accept authorization reversals from Merchants and that Mr***
can contact them to obtain paperwork to have the authorization removed if he so
wishes. I left a voicemail for Mr
*** relaying the information provided by his credit card company,
along with my contact information should he have any further questions
Regards,
Beth
M***
Danbury
Mint
Customer
Service Supervisor
###-###-####

Complaint: ***
I am rejecting this response because: I see no response
Sincerely,
*** ***

Thank you for forwarding this complaint to us. We received an order for the I Love You Always Diamond Ring, size 10, by mail on 12/2/16. Since *** *** did not place this order, we have shut down the account, cleared the balance, and removed his name from our mailing listHis
account will not be turned over to our collection agencyWe regret any inconvenience this has caused and believe this matter to be resolved Regards, *** *** *** *** *** Associate Manager Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for forwarding this complaint to us. *** *** responded to an offer to enroll in the *** *** *** *** Ticket Collection on 8/14/16. The first record of contact we have from MrHunter was on 10/17/16, at which time we cancelled his order and mailed him postage paid labels
to return the tickets he did not want. In an effort to resolve this matter we have refunded his Visa card for the price of the Tickets, $58.78, prior to receiving the returns. We regret any inconvenience this has caused and believe this matter to be resolved. Regards, *** *** *** * *** *** *** *** ***

Thank you forwarding this complaint to usWe are sorry to hear of *** *** *rustration. He contacted us via email on 10/17/with the same questions and an email reply was sent to him responding to his questionsHe responded to our email today and agreed to accept a replacement for the
missing shipment for September (as this was mailed to him on 09/20/17)His October shipment was just mailed on 10/13/and he should allow a few more days for receipt*** *** does not pay in advance for his shipmentsHe is billed with each shipment and payment is due upon receiptHe has his payments set up on automatic bill pay and it appears that payments are posting as they should on his accountHe has not paid for the September or October shipments that he has not received. Therefore, he is not due any credit. ** *** *** finds that we have made an error, we will gladly make any adjustments with his proof of paymentWe will send a complete accounting of payments to *** *** so he can reconcile this against his recordsPlease feel free to contact us if he has any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to note, however, that because I have moved and Phillips has not been my last name since 2015, that I never received any overdue notices until I received the last piece of mail I responded toYes, the toll-free number is listed, but as I described, they were closed every time I called and the automated menu did not give me an option to pay No website was listedAnd, I DID email them at the listed email address, but they did NOT respond! So, yes, thank you for clearing the "debt", but shame on them for their boldface lies and deceit.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This business says I agreed to participate in their 'on approval' program which I say I did not. They sent me coins, supposedly for my approval but they had already charged me for one of the two coins they sent to me. When I called to contest their practices, the rep told me the program would be canceled and I would not be charged for the second coin. I was told I would have to wait until after the coins were returned to them before I would be credited for the coins I had already been charged for. I did not approve the coin so I should not have been charged for it and I should not have to wait an extended period of time to be refunded what was charged fraudulently. This company is deceptive and I have no intention of doing business with them ever again
Sincerely,
*** ***

From: *** *** [mailto:***] Sent: Monday, June 08, 11:AM To: *** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** The complaint has been resolved

I would have to see the statement of last coin sent, to see if I even have such coin ?. Before I accept or reject this ?,been having issues of kids playing with my mailbox flag.Unsure if they took it ?,the carrier has been forgetting to take mail I put in / put flag downHave reported to the postmaster, as well as others mail being put in my box
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complain** ***
I am rejecting this response in-part because: I did receive a credit for the coin but I am sure that happened only because I filed this complaint with the Revdex.com I appreciate the credit but feel I should not have been charged in the first place This company's procedures are issuing a credit only after receiving the coin back My only hope is that these practices by the company stop at once If they want to send out coins for approval, charge only if the person approves of the coins and keeps them Otherwise, the consumer should be provided with a postage free return envelope so the coins can be returned at no cost to the consumer.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I contacted them like they said on 05/14/but not for what they stated. I notified them I had not received any coin panels in about 1/months. (they had been mailing the panel every month and a half. They advised be they would sendthe next panel. I told them the last panel I received was the *** panel. Around May I received another panel from them but it was for *** that I already had and paid for. I telephoned them about this error on their part and they agreed to send me a return envelope soI could send back ***On this telephone called I told the customer service that I wanted to cancel my account and not send me any more panels. *** then mailed me *** *** panel and volume II of the state quarter/stamp folder on Sept 22, 2105. I called them inquiring as to why they would send me a panel of *** *** andthe volume II of the folder when I had cancelled back in May of 2015. They insisted I cancelled on Sept 18, and the panel of *** *** and the vol folder had already been sent. It is very obvious this company is making up stories about my calling to cancel. If I did not cancel like they saythen the next folder after *** would of been *** and not *** ***. And why would it take four months to send me *** *** (instead of ***) and the Volume II folder. I cannot believe this company has given me the runaround of this matter. I have paid them$since the first panel, always paying on time. I think they could of been more polite and not so arrogant as I believe I was a good customer. It is evident their record keeping needs to improve. I wonder what the customer service rep I was talking to on the telephone in May when Itold them I wanted to cancel how they handled that. Did they forget to update the computer about my request for cancellation. I am the loser in this matter for I have an incomplete State quarter/stamp collection that I have invested $into. Please advise this company that the *** ***panel and vol folder was sent to me unsolicited and that it is my legal right to throw away. If they want a return then they need to pay for gas for my automobile and also for my time
Sincerely,
*** ***

Thank you for forwarding this complaint to us. We regret the continued production delays
that effected Mr***’s order for the I Love You Always Diamond ring. We have communicated with Mr*** and
shipped his ring overnight delivery on 2/12/
He seemed
satisfied with this and we believe this matter to
be resolved
Regards,
*** ***
Danbury Mint
Customer
Service Supervisor
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