Casey Chiropractic, PLLC

Thank you for forwarding this complaint to usNow that we are aware he does not want these coins, we will gladly refund Mr*** moneyA credit in the amount of $was processed to his credit card 07/14/We have also removed him from our mailing list, however, it may take 4-
weeks for the mailings to stop completelyWe are sorry that the terms of our advertisement were not clear to him
Please feel free to contact us with any further questions

Thank
you for forwarding this complaint to us.
We received this order by mail on 8/22/14. Ms*** contacted us on 9/4/to advise
that she did not order this item. At
that time, we cancelled her order and mailed her a postage paid label to return
the
Tote. In an effort to resolve this
matter, we have removed the balance from her account. We have also issued her a check for the $
she paid in return postage
We
regret any inconvenience that has occurred and believe this matter to be
resolved
Regards,
*** ***
*** * ***
Customer
Service Supervisor
*** *** ***

Thank you for forwarding this complaint to usWe apologize if we misinterpreted Mr***’s requestsAccording to our records, Mr*** contacted us on 05/14/and stated that he had not received the *** coin panel that was shipped to him on 03/30/As a courtesy, we reshipped this
to him on 05/20/We received a call from Mr*** on 06/11/stating that he never requested a replacement for ***We forwarded a postage paid label to Mr*** so he could return the shipment at our costWe received the return of the duplicate shipment on 07/20/Mr*** contacted us again on 09/18/as he received his next shipment and stated that he had previously canceled (We do not have a record of this cancelation on any of the prior phone calls)
We canceled Mr***’s order on 09/18/and forwarded a postage paid label for the return of the most recent shipmentWe have removed him from our mailing listPlease be advised that it may take up to 4-weeks for the mailings to stop completely
Again, we apologize for any misunderstanding on our partPlease feel free to contact us with any further questions

Thank you for forwarding this complaint to us. We are sorry if our marketing was not clear to *** *** *** *** responded to an offer for a collection of coins, as noted on the attached copy of the advertisementHis order was canceled on 04/5/when he contacted us by
telephone. We explained to *** *** that we would send him a postage paid return label to use to send back the second shipment of coins. This was sent on 04/6/In addition, we have issued a credit to his credit card in the amount of $46.95, ahead of the returnAgain, we apologize for any confusion on our partPlease feel free to contact us with any further questions

Thank you for forwarding this complaint to us. We goofed – after [redacted]’ original charge was rejected by her bank, we inadvertently applied an incorrect credit to her account. This made it appear her credit card was charged twice, it wasn’t. Again, we apologize for causing concern. We have been...

in business for over 40 years and work very hard to treat our customers fairly. This was an honest mistake on our part and was in no way meant to be deceptive.   Please feel free to contact us with any further questions.

Thank you for forwarding
this complaint to us. MrPletcher
contacted us on 9/23/15, at which time we processed his request to be removed
from our mailing listWe asked that he allow
several weeks for the mail to
stop completely.
We have confirmed that we
have not mailed him any offers since 10/12/15.
We regret any inconvenience this has caused and believe this matter to
be resolved.
Regards,
Beth R[redacted]
The Danbury Mint
Customer Service Supervisor
800-243-ext

Thank you for forwarding this complaint to us.  We apologize that [redacted] felt misled by the price of the [redacted] Ring.  The price is shown in the letter that was included with the advertisement he received.  It says, in part, “Your ring will arrive handsomely presented in its...

own box for just $149 plus $7.80 shipping and service, payable in four monthly installments of $39.20.”  [redacted] contacted us on 4/28/16 at which time we explained the price and, as he requested, we mailed him a postage paid label to return the ring.  We will review our marketing materials and reconsider how best to present the price.  We regret any misunderstanding and believe this matter to be resolved.      Regards, Beth R[redacted] The Danbury Mint Customer Service Supervisor

Thank you for forwarding this complaint to us.  We are very sorry to hear that [redacted] is disappointed in the quality of the coins received.  Despite our policy that coins must be returned within 30 days for a refund, we are willing to make a one-time exception and allo[redacted] to...

return the collection he has been receiving since 2014 for a full refund.  He may contact us a[redacted]6 to arrange for the return. The coins in this collection are in circulated condition.  We inspected the coins before sending them to [redacted] to make sure that they met the definition of circulated condition (per the Official [redacted]):  Well worn with main features clear and bold, although rather flat.  We strive to offer coins that have good eye appeal.  Please feel free to contact us with any further questions.

Thank you for forwarding this complaint to us. Mr[redacted] placed an order on our
website on 2/2/and cancelled the order shortly thereafter. He contacted us this morning at which time
we
notified him that the $transaction that he referenced was an
authorization that was processed at the time of order. We advised him that, since he cancelled the
order, we would not be processing the charge for $39.20. We suggested that he contact his financial
institution if he needed a specific timeframe of when the authorization would
no longer be held on his account
We regret any
misunderstanding that has occurred and believe this matter to be resolved.
Regards,
Beth
M[redacted]
Danbury
Mint
Customer
Service Supervisor
###-###-####

Thank you for forwarding this complaint to us. As requested, we emailed[redacted] on 1/23/and again on 2/9/confirming that her order was paid in full. She responded to the 2/9/email indicating that she needed a replacement
for the bracelet, which we sent to her. We will send a statement via mail confirming that this is paid in full. We did not, nor will we, report this activity to any credit reporting agenciesWe regret any inconvenience that has occurred and believe this matter to be resolved
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept the response, but will notify the Revdex.com again, to re-open the complaint if I do not receive the check for postage within the next week.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not believe this was an honest mistake as I contacted this company 3 times after receiving the unwarranted invoice in August.  I was told that the account would be reviewed, but instead the company sent out another invoice a couple of months later.  My concern is for older people who may not be as aware of when they pay their bills and if they have already paid their bills.   Had I not questioned this invoice being sent to me 8 months after my initial payment, I may have paid this company again.  And, then to not follow up with me by phone after questioning why they sent me another invoice to advise the matter had been resolved.  Instead they sent me another invoice a couple months later; this was inconsiderate and deceiving.  I truly believe this company intentionally invoiced me several times to try and get additional payment from me, inconspicuously.  This company needs to be investigated as I believe they endeavor in senior fraud.  Seniors need to be protected and not abused or taken advantage of and undermined.   This company needs to be put on notice.
Sincerely,
[redacted]

The mailing in question was already in process when you placed your order with us through [redacted]  The timing was unfortunate. As mentioned earlier, we removed your name from our mailing list in early January.  Mailings that may have been in process at that time should cease by early February. With regard to your question about [redacted] postings, we get many questions and comments posted on our page everyday.  In an effort to keep the page current, uncluttered and constructive, we regularly close [redacted] postings in a manner consistent with most other companies. We regret that you have been unsatisfied with our explanations, but we have been honest and forthright.  It was simply a mailing already in progress at the time you ordered.  We really can offer no further explanation, since this is the simple truth. Regards,   [redacted] Vice President – Danbury Mint

I received the pre-paid postage sticker 8/29/15,the coin was put into a medium sized manila envelope. And sealed with a copy of the statement they sent me,and will be taking it to the post office tomorrow am. to be returned to them ASAP - by their speed (usps). Thank you for your assistance                                   ...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are responding to Mr. [redacted]’s rejection to our first response. Mr. [redacted] may keep the [redacted] coin panel and album with our compliments. Again, we apologize for any misunderstanding on our part.
Please feel free to contact us with any further questions.

Thank you for forwarding this complaint to us. Ms. [redacted] did not provide the name and address of her client so we have no way of knowing if her request was processed. However, as a rule, once we are contacted to remove someone from our mailing list, it does take 4-6 weeks for mailings to stop...

completely as they are prepared in advance. We would not refuse to take someone off our mailing list when requested. If Ms. [redacted] would like to provide the information needed to research her complaint, we will gladly ensure that her client has been removed from our mailing list and will receive no further promotional offers from us.

Thank you for forwarding this complaint to us. We are sorry that [redacted] account was not cancelled as requested. We inadvertently made an error on our end and only canceled one of his orders on 08/7/15. The recent charge [redacted] is referring to is the second installment payment for a...

shipment sent on 07/4/15. We have cancelled his account as of today’s date. We will forward a postage paid return label to [redacted] to send back the last shipment he received and we will issue a credit to his credit card upon receipt of the return. We apologize for any inconvenience.

Thank you for forwarding this complaint to us.  We apologize for the advertisement he recently received, personalized with the incorrect names. We did not intend to cause distress.  As requested, we processed [redacted]equest on 1/9/17 to remove him, and his son, from our mailing...

list.  As our mailings are prepared in advance, we asked that he allow 4-6 weeks for the mail to stop completely.   We regret any inconvenience this has caused and believe this matter to be resolved. Regards, [redacted]Associate Manager Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for forwarding this complaint to us. We apologize for any misunderstanding on our part.  [redacted] had contacted us in July to say that she had been ill and the post office was holding her mail.  We have had no further contact from her. Now that we are aware she did not...

receive these shipments, we will credit her credit card $70.60, which is the amount that was paid. We have also closed her account, cleared the balance due and removed her from our mailing list.  She will receive no further billing notices from us. Please be advised it may take 4-6 weeks for the promotional mailings to stop completely. Please feel free to contact us with any further questions.