Casey Chiropractic, PLLC

From: [redacted]
Sent: Tuesday, December 02, 2014 11:43 AM
To: [redacted]
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
This situation has been resolved on 12/2/2014

Thank you for forwarding this complaint to us. We regret that we upset [redacted] with our personalized offer. This offer has been very well received by the vast majority of customers, but we understand that in this case it did not work as intended.
As requested, I contacted [redacted] by phone on...

11/5/14 to apologize for our error.
We regret any inconvenience that has occurred. She seemed satisfied when we spoke and we believe this matter to be resolved. [redacted] Customer Service Supervisor
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for forwarding this complaint to us. We regret the delay in processing Mr[redacted]'s
return of the Black Ice ring. I have
communicated with Mr[redacted] and, since we can't resize his ring, we are exchanging
it for a smaller size.
He was satisfied with
the exchange and we believe this
matter to be resolved
Regards,
Beth R[redacted] Mint
Customer
Service Supervisor
800-243-
ext

Thank you for forwarding this complaint to us.  We are very sorry to hear that Mr. [redacted] is disappointed in the quality of the coins received.  Despite our policy that coins must be returned within 30 days for a refund, we are willing to make a one-time exception and allow Mr. Noland to...

return the collection he received over two years ago for a full refund.  He may contact us at [redacted] to arrange for the return. We inspect coins before sending them to customers to make sure they meet the definition of uncirculated (inspired by the Official [redacted] of Coins): a coin that has no trace of wear, but which may show a number of contact marks, and whose surface may be spotted or lack luster. Especially for coins as old as these (over 100 years old), coin restoration is not an uncommon industry practice, and does not prevent a coin from meeting the above definition of uncirculated. We strive to offer coins that have good eye appeal.  Please feel free to contact us with any further questions.

To whom it may concern:       The issue in complaint number [redacted] has been resolved after several emails and calls this morning between myself and the company.  Thank you for your time, [redacted] Sent from my iPhone

Tell Thank you for forwarding this complaint to us.  We have no record of [redacted] previously canceling her order for the [redacted] collection that she was receiving from us.  Now that we are aware that [redacted] does not have this shipment, we have canceled her order and...

cleared the balance due on the account. She will receive no further billing notices from us.  We would like to note that our invoices and past due notices all reference our toll-free number, customer service email address and website where she can make a payment.   Please feel free to contact us with any further questions. us why here...

Thank you for forwarding this complaint to us. We received an order in the mail on 12/8/14 for the John F. Kennedy Half dollar collection. The invoice that Mr. [redacted] is referring to is the prebill that is sent to new customers prior to shipment. Mr. [redacted] never contacted us to inform us...

that he did not place this order. We have canceled his order and removed his name and address from our mailing list. He will not receive any further billing notices from us.
We apologize for any inconvenience this may have caused.

From: [redacted] Sent: Saturday, March 28, 2015 1:59 PM To: [redacted] Subject: ID [redacted] UPDATE to complaint   My complaint against [redacted], has been RESOLVED! On 3/27/15, at 3:29pm, had spoken with Customer Care. They said they can't stop...

current pre-printed mailings. As of the date  3/27/15 they said they would suppress all future mailings including from Third Party Advertisers. That it would take two-weeks for all mailings to stop. [redacted]

[redacted] has been enrolled in The Danbury Mint [redacted].  After researching this complaint, we confirmed that she did write on a previous invoice with her payment that her order should be cancelled.  Regrettably our bank, which receives payments...

directly from our customers, failed to notify us of this written correspondence.  We have shut down the account and cleared the balance for the [redacted].  [redacted] need not return the unwanted 2016 Ornament to us.  Separately, our customer service telephone number and our address is printed on all of our billing notices. We regret any inconvenience this has caused and believe this matter to be resolved.  Regards, B[redacted] The Danbury Mint Associate Manager Customer Service

Complaint: [redacted]
I am rejecting this response because; the Associate failed to answer: I now want the owner/CEO to explain how [redacted] could to send out an adverting piece for the same identical item that I had recently ordered and received.Also, I now want to know if [redacted] deleted my [redacted] postings at their advertisement concerning my comments. It was deleted twice. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I continue to receive unsolicited mail, including an envelope I received yesterday, Tuesday June 2nd, 2015, which I marked "REFUSED" and "Return to sender" and deposited in my local mailbox.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In response to [redacted] rejection; a statement of the last coin sent as well as a postage paid return label were mailed to him on 08/25/15 and should be received shortly.
Please feel free to contact us with any further questions.

*
[redacted]
I am rejecting this response because:
I appreciate you refunding this charge and you should have received your items back. You claimed I enrolled in something that is where the problem lies. There is no mention of enrolling in anything in your advertisement try reading it for yourself. If that stipulation was in there I would've never bothered with it and I am sure many others would follow suite as your 800# has a cancellation notice immediately after you type in your order number, to me that speaks volumes as to the ethics and integrity if your company.
Sincerely,
[redacted]

Thank you for forwarding this complaint to us.  Our records do not agree with [redacted] accounting.  He did not overpay on these shipments.  He submitted payments of $49.05 (not $55.00 as indicated in his letter), for the first 42 books.  The first 42 books were shipped to an...

address in [redacted] for which we are required to collect states sales tax.  The cost per book was $49.05 (including tax).  When [redacted] relocated to an address in [redacted] (beginning with shipment #43) the price per book went down to $44.90, as we are not required by law to collect tax for the state of [redacted].  We have enclosed a document showing all payments received.  The last book shipped to him, The Legends of [redacted] Hollow, was short paid. We have cleared the balance due (as he mentions). Please feel free to contact us if you need further information.

Thank you for forwarding this complaint to us.  We are sorry to hear that [redacted] is disappointed in the quality of the coins. We have canceled his order as he requested and we will issue a refund to him upon return of the coins. The coins in this collection are in uncirculated condition...

as advertised.  The Official Red Book guide to U.S. coins defines uncirculated condition as “a coin that has no trace of wear, but which may show a number of contact marks, and whose surface may be spotted or lack luster.” We inspect all coins for wear and strive to offer coins that meet a commercial standard for uncirculated condition and have good eye appeal. Again, we apologize t[redacted] for any disappointment. Please feel free to contact us with any further questions.

RE: Complaint from [redacted] of [redacted] -customer has been PERMANENTLY REMOVED from the mailing lists of all businesses operating at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]