Casey Moving Company

[redacted] has worked very closely with this shipperAs $1,was deducted by us and $1,canceled without our knowledge there is no farther action we can takeShipper has three options prior to shipment in regards to liability, $.60/lb/item, $1.25/lb/item with an additional fee of $1,for a tractor load or full value insurance through [redacted] This shipper selected the default $.60/lb/item liability provided free of chargeThe $1,credited to this shipper far exceeds $.60/lb/item for damages reported and this shipper also canceled credit card payment of $1,beyond our knowledge

It is a part of our general service agreement that actual movers provided can vary from initial estimates as dispatch sees fit to safely complete shipmentOffload was late and sunlight was limited so movers were dispatched to get work finished soonerGPS records are not a part of our standard service agreement and we are not obligated to keep GPS records.Initial estimate for one day was $2,Move was split over days and estimate form specifies 25% to 50% additional labor plus $fee to hold truck overService is hourly and rendered in exact accordance with actual hours renderedThis means that expected two day cost for move would be between $3,and $4,and final cost came to $4,115.Please note that Casey Movers has received a claim in the mail and that is currently being processed and shipper will receive notification in the mail for additional refund

Rate for this shipment was $for movers hours port to port plus $200/hr after thatMovers worked hours port to port to complete operationFinal is $1,Customer paid $initial deposit$certified bank check$CC#***TOTAL: $1,$uncollected balanceThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The vendor has not provided the itemized receipt that I am requesting Regards, [redacted] ***

We ask the Revdex.com to review the invoice provided as an attachment to the last emailThe invoice includes actual times workedso we are confused as to why this is not enough informationWe consider this continual request to be burdensomeThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have attached my receipt to this responseI'm not sure where the total of hours of work is now coming from (per the business' response)I only have the driver's word and the receipt as proof that I was only supposed to be charged a balance of $(because he docked an hour being late and showing up to start the move past 10am) Regards, [redacted]

Aside from rhetoric, the shipper cannot quantify how the work is "40% complete." This carrier dispatched movers for hours to pick up goods at [redacted] and delivered all goods off truck at [redacted] **claims received via email prior to this claim are detailed in the document attached to the previous communication and are summarized below:A.) Stereo equipment not backed not movedCarrier response was that electronics are high risk items to shipcarrier cannot accept(See bill of lading attached to prior communication)B.) Refrigerator needed to be empty to takeCarrier response was that we will not accept a refrigerator that is not ready to go(See bill of lading attached to prior communication)C.) Refrigerator not re-assembledCarrier response was that carrier is not an installer and cannot guarantee re-installation(See bill of lading attached to prior communication)D.) Various chips/scratches to real property: Damage to real property such as chips/scratches is an inherent risk of the work being done and shipper is responsible for insurance against such risks(See bill of lading attached to prior communication)E.) Pool table not re-assembled: Carrier is not an installer and cannot guarantee installation of goods.F.) Movers said they were quitting at 5:after promised they would stay and finish the jobAll goods were offloaded from truckMovers have a hour maximum and are not able to work past that point.These were the principle matters sent through email prior to this complaint and none of these issues constitute a refund as they are in relation to matters that the shipper is solely responsible for

Issued $credit

Attached is final invoice in association with the move on 12/7/through 12/9/and in association with the confirmation email sent on for this moving operation sent on 11/21/16.In regards to rodents getting into food stored in boxes on the shipmentThis carrier is generally not privy to the contents of boxes shipped by customersHowever, food is prohibited for this very reasonPlease review a copy of the "bill of lading" contract signed prior to commencement of this move which specifically states "inclusion of prohibited items in stored shipment may result in increased risk of damage (example: food attracts rodents)."Rodents are a common risk of storage across the industry for moving companies, professional storage and self storage businesses and inclusion of prohibited items such as food that may attract rodents is not a risk that this carrier can be liable for.Employees of this carrier sympathize with the prospect of unexpected charges and reduced collected amount to $2,from $5,in actual charges in accordance with rates confirmed prior to commencement of moveThe carrier also provided free wardrobe boxes

I reject the information provided by the companyThe company violated the contract on several occasion, and neglected to mention all of the main issues at handThe delivery of my items were a day late due to the staff stating "we are not motivated to do this job right now" and "we are tired." This was stated after the lead demanded payment for services, knowing they were going to provide the service on the contracted date This was one of many issues that all started on the day we hired then to do a full ack which also did not happenThe company had failed to disclose all of the issues, and stated information in their final invoice and that is unacceptable! Therefore the $is nothing compared to the loss we have encountered with our belongings, time, reputation, and stress due to their lack of follow through relating to the contractA contract is not one sidedIf there a fax number I can submit these highlights to? Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am still requesting GPS recordsBased on miles traveled I believe we have been overcharged for transportation back and forthIn addition, I am requesting a refund for the 5th moverWe were quoted for four not fiveThe fifth mover did not add any additional value.Finally, I did call the office and prior to the move and she was the one that indicated that there would only be an additional $feeAn updated WRITTEN quote should have been provided Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] and I reject the businesses reply Casey Movers is deceptive, and anything they say should be taken without merit I will attempt to post another message because the system has been stating an error Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] this company hides behind their contract with poor workmanship, delays and promisesWhy would we pay for a job which was oer cent completed, as evidenced by where and how they left our belongingsThe fridge was delivered through out front door by [redacted] without being disassembled, why did casey take it apart, it was unnecessary They damaged it , pics were sent to [redacted] at casey last Friday, as well as evidence of damage to driveway and floors, wallsThis was a new townhouse, the driveway was finished the week before, we did a walk thru prior to closing the day before, there was no damage, they are lieing through their teeth to avoid reimbursement or penaltyWe witnessed them scratching the floors, then they denied itI told them to protect the driveway, they chose not to , then I commented and [redacted] apologized stating he told his guy to put matt under the ramp, which was bullHe lied most of the day about everything, All they care about is driving up the hourly rate, they showed up and went to coffee without permission, wanted to be paid for itThey arrived an hour and 1/late from my 1st house, it was a mile ride, they went to lunch without permission, wanted to be paid for it, left our belongings in a garage, not the house , where we requested they place them, did not reassemble a fridge they had no right disassembling, we are missing hardware , we are missing items from the house, they dumped coke on our carpet at 1st house, denied it, it was inspected day before and there were no stains, left trash in my home theater, denied it, I cleaned up after them, They could have taken the pool table as is, they chose to take it apart to build up billable hours , same as fridgeThey stated the furniture would not fit thru basement door, I took it down the next day, they are lazy, and irreputableThey should be out of business, I am sure you have had multiple complaints against this company, they have a long list on the web sites of unhappy surveys, and people with same complaintsWhere are our items we are missing, I have requested them by phone and email 4x, in weeks, not even an answerWe are missing over worth the goodsI have over worth the damages, I overpaid through a threat to steal our goods, calling it withholding of items and other bull until payment renderedPayment should be rendered when job is completedI was told they drove from Boston, that was our agreement prior, if not I would have found a local company, not to come from Rockland and demand hrs travel timeThey breached the contract on many issues and at different stages, before, during and after the move I have filed a claim , don't even answer it, This is good business practiceYou have to sue to get anywhereThank you [redacted]

This business would like Ms [redacted] to stop with the harassment Attached is the final invoice sent to Ms [redacted] four times to varying addresses and email addressesThis carrier is $75/hr/moverThis customer was offered a discount of $50/hr/mover because years ago she set us up to go into and out of storageThird parties are not allowed in our facility per our license and insurance requirements and we need to maintain the safety and security of other customers possessions.This customer was quoted $2,for delivery weeks prior to delivery to homeAll final payments with this company are to be made as cash, certified bank check or money order per the customer contract, confirmation email sent years ago, and our websiteMs [redacted] attempted to use a personal check when the movers arrived and attempted to haggle the pricePayment is due upon arrival of the moving crew for deliverythe movers gave Ms [redacted] hours and she still did not pay and we had to call the Scituate policeCasey Movers ate hours of labor due to this incident and chose not to charge Ms [redacted] for the lost time.Casey Movers sincerely asks the Revdex.com to close the case immediatelyThank you

I was quoted a rate of $/ month for storage with Casey Movers, but was charged $/ month on my credit card for a total of monthsI would like a refund of $1,for overpayment of $/ month for months of storage rental

Casey Movers would like to provide some additional information.Services were rendered in accordance with the final invoice providedPacking: Casey Movers entered into this moving service with anticipation of providing a full packShipper ended up doing a good portion of the packing so packers dispatched on 10/26/worked hours instead of the scheduled hoursMovers on 10/27/loaded truckAround minutes to hour after departure [redacted] , who was not present during load up, called our office and notified this carrier that a toaster, small television and computer were left behindWhen the carrier contacted the movers, they informed the carrier that a walkthrough had been done before they left and that shipper agreed to transport in their carThe evening of 10/27/ [redacted] reported that goods above and beyond the toaster, television and computer were left behind by the moversHe stated that above and beyond his issues with those items, the movers mistakenly took a black bag that was placed by the shipper next to a locking safe was taken by the movers and that he would have to report the black bag to local police if he could not obtain the bagMr [redacted] was assured that access to the black bag would be impossible even if he was granted access to our secure location and granted access into the locked truckHe would have to wait until delivery on Sunday to obtain the black bagDelivery was scheduled for Sunday, 10/30/Due to circumstances out of this carriers control, the majority of crew members called in sick and two shipment deliveries had to be consolidated to one moving teamThe plan was to deliver one shipment in the morning, and the second in the afternoonPlease note that in transportation, a carrier is never bound to any mode of transportation or scheduleUpon arrival of the crew to Plymouth, MA the crew was met with resistanceOn the first count, resistance was met as the crew was unaware that the pack had been reduced to a partial packThis matter was resolved quite promptlyOn the second count, the crew met resistance in terms of payment not being madeThe shipper wished to pay after all work was doneThe terms of the contract, and the terms of law require that payment is due as certified bank check or money order prior to delivery of goodsTo this point only a deposit of $had been made on an account and this carrier could not certify that funds of $4,were even availableIt is not that the movers did not "have the motivation" to complete the work, or that they were "too tired"-- the movers reported quite immediately to the main office that the shipper produced a hostile environment that was not going to be conducive to a proper worksitePlease review an attached image pulled from social media posted at 4:22pm on 10/30/in which the shipper expresses sentiments of the time and an associate of the shipper suggests calling up this carrier and pretending to be the attorney general of MassachusettsUpon payment of account in full, the crew leader agreed to move forward with the delivery as soon as everyone calmed downOver the course of the next nine hours--through a combination of lack of lighting, the nature of the terrain and layout of the delivery address, high tensions, and rain; our tractor trailer became stranded requiring a tow and/or road service three times resulting in $3,worth of service charges for tows, crane service, and roadside serviceWhen everything was said and done, our trailer was left at approximately 1:30am for a moving crew to start fresh in the morning to offloadOffload was routineThat afternoon, well after the movers had left this carrier received a text from [redacted] saying "btw you hire day workers? your site said you hire experienced movers? every person shared their life story including telling ise they have ZERO moving experienceI am expecting a FULL refund! Casey broke their contract on multiple linesexpect a refund wtihin five business dayIf not I will retain a lawyer and sue you for everything else alon" The movers scheduled: Will, Brendan and Jimmy are employees of Casey Movers with ample moving experienceDays later, Mr [redacted] sent another text claiming a inch television was missingThe president of this company recalled an image of the goods "left behind" on 10/27/and realized that the television Mr [redacted] was claiming to have been missing was in that photo of goods that he had handled himselfPlease review document file in previous response for full account of that issue.We would like to thank the Revdex.com for reviewing this case and hopefully it is apparent that everyone at Casey Movers did the very best they could every step of the way$is ample compensation for the help provided by Mr [redacted] in communicating with our driver on 10/27/as well as damage reported the day of the moveCasey Movers accepted the full liability of $3,in towing and roadside service

Please review attached documents.1.0 RELATIONSHIP BETWEEN [redacted] AND CASEY MOVERS: [redacted] is the shipper in a shipment of household goods from [redacted] to [redacted] on 10/14/15. Packing and boxing services were provided on... 10/13/15. Casey Movers is the carrier of the summarized shipment.2.0 GUARANTEED RATES: Casey Movers is an hourly service. Please note that labor rates were reduced on this account from $75/hr/mover to $55/hr/mover. port to port from Rockland, MA 02370 There is a 10% surcharge on job for each power unit used. Materials are billed in accordance with the rates found on the pre-move inspection and the bill of lading.3.0 SERVICES RENDERED: 2 packers were dispatched on 10/13/15 to provide packing services and logged 11 total work hours packing specific parts of the home at [redacted] **. $485.50 in materials were dispensed during the pack occurring on 10/13/15. Moving services which included loading labor and offloading labor included 12 hours logged by a crew of 4 movers and a tractor trailer. Labor, material and truck charges for services rendered on 10/13/15 and 10/14/15 on bill of lading total $4,668.55.4.0 PAYMENTS RENDERED: Payments rendered prior to move include a check for $2,820 and a check for $1,410 totaling $4,230.5.0 SERVICE COMPLAINTS: Service complaints outlined above.COMPLAINT A: "I have had to hire a piano mover because they did not know what to do with the damp chaser on the baby grand."RESPONSE: A damp chaser is a humidity control mechanism that is not common. In all the years we have serviced pianos, this is the first time we've encountered it. It was not disclosed to our estimator that this piano included a damp chaser that would have to be serviced prior to moving. Our movers are not qualified to service such a mechanism. As discussed on the phone, it was recommended to call [redacted] in [redacted] **. They must not have been able to service such a mechanism either as [redacted] were used. To re-iterate, service is hourly and service to move piano would not be charged as the time spent moving it did not occur.COMPLAINT B: "They did not complete even the first move and I have paid you one check for $2820 and one for $1410. This money was to be 1/2 of each moving day."RESPONSE: As outlined on pre-move inspection and bill of lading, service is hourly. Total estimated charges for services on 10/13, 10/14 and 10/23 were $5,970.00. Total charges collected as of 10/14/15 were $4,230.We cannot refund charges as $4,668.55 in services have been rendered thus far and have collected only $4,230.00. We cannot guarantee any aspect of service including but not limited to the moving of any individual piece of furniture. We could not move the piano as it was not ready to be moved and are not qualified for un-installation and re-installation of the damp chaser. Other goods were not moved as they are prohibited items for shipment and/or potentially contaminated by prohibited goods. As far as services rendered, items that were not deemed prohibited/hazardous were boxed up and moved excluding the piano which is not prohibited itself but was not ready for shipment.As of this time an account balance of $438.55 remains on this shipment for services rendered on 10/13/15 and 10/14/15. 10/23/15 portion of move was cancelled as movers were not comfortable continuing shipment as shipper attempted to ship prohibited goods with this carrier.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am an year old grandmother of grandsons and I do not deserve to be treated this way. My furnishings were left out in the parking lot. I had to pay men to deliver it to my 5th floor unit and I had already paid the Moving Co$4,445. They wanted another $1,on top of that and that's when I stopped payment on my credit card. They smashed my furniture and scraped and gouged it. Broke lamps, dishes and antiques. I have moved many times and never experienced such utter determination to destroy one's belongings. They fired the men and they had absconded with the check that I had given them for the moveI had to stop the payment and reissue another check . *** helped me and told me I could make the second check out for $because I had been through such horror. She told me to take pictures of all the damaged furnishings, which I did, and send them to her and she would give them to the Insurance Claims Dept. This was in Septand I never heard from them after calling them several times and they never returned my calls. Thus, I don't think I am being unreasonable - I believe they owe me money for all the damages and the fact that the movers never finished the job. They left my furniture in the parking lot and drove away !! I finally heard from the Moving Coin Dec., through a letter that was sent to me telling they weren't going to do anything !!! What happened to the Insurance Co ???Is this anyway to treat a woman that just lost her husband and was relocating by herself ???
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Casey Movers had a contract which they did not honor. They had a set price and cannot just not do the job because they are claiming that they did not quote it properly. This has more soft costs to me than they are figuring. Basically, they should at a minimum refund the down payment for the second day of moving at a cost of $1,240.00. Plus they should refund the cost to move the piano by a qualified mover which is $800.00. They may subtract from that the $that they claim that they are due. The total refund should be $1655. If they do not refund that amount I can sue them for breach of contract which will be more expensive. They entered into a business agreement for a set price and did not honor it. Changing the price to suit them is just poor business and based upon the service that they did perform, they can just pay the cost of the items of mine that they destroyed moving it. For instanst, over $3,in professional camera equipment. Four work benches were destroyed for a cost of $465. They should also pay the cost of the dumpster that I have to bring in to remove the items that they moved and were not supposed to. Now they owe me another $1,000. I am discusted with the way that they handled this move. They maliciously too advantage of my husband's good nature to soak us in cost, not listen to directions given, purposely destroy property, and did I mention the DVD player that was brand new and went missing after they were at the house?Please refund a minimum of $and I will not charge for the camera equipment, the work benches and the other tools that no loner work after they delivered them to my home
Regards,
*** ***

This is the first we're hearing of any
issues with this account
Please find attached to this response
some more information about moving with us within ***
Please note that the pre-move inspection is NOT a bid or a contract
The bill of lading signed by your client is the contract
for hourly
moving servicesThis account was operating at a reduced rate of
$50/hr/moverWe encounter a wide variety of different situations
when we arrive at a job and cannot predict the future and make no
claims to suchThe inspection of property was done approximately
month prior to work when no packing was started by your client***
built hours per day into the estimate and provided the setup
recommended to sufficiently complete workThe pre-move inspection form specifically states that services are hourly and in fact includes many different variables that we may encounter that may increase required timeYour client was aware of
the hourly charges they were responsible for paying for any work or
services performed beyond the built in timeThis is all confirmed in
email prior to starting workPlease note that your client has full
access to the full terms and conditions of the move prior to starting
at http://www.caseymovers.com/moving-tariff.pdf and could also simply visit our frequently asked questions page on the website to obtain a firm understanding of our pricing structureYour client was made
aware before starting work that delivery would have to be rescheduled
if account balance was not paid
Furthermore, within *** your
client has days to fill out the appropriate forms for damage or
loss with our business located at
http://www.caseymovers.com/claim/file-claim.html which they
negligently failed to doOur trucks are GPS tracked and can check these records within a couple of weeks if they believe billing was offHowever, they did not contact us
We are fully aware of the ***
regulations that govern movers located at
***
Any court ruling against a mover could only be in regards to omission
or failure to disclose applicable rates and we were notified probably around that time to make sure our tariff and rates are published on our website and clearly visible on our bill of lading and any pre-move inspection or estimate formsI actually have first hand experience with the mover in question as I lost a lot of work in 2011-to their "low flat rates" compared to our "hourly rates." Your client could have at
any time during the operation requested an updated estimate of
chargesOur account management practices could not be anymore clear
and this is an obvious attempt at intimidation to extort money from
this business which is clearly a result of your clients negligence to
review documentation provided to them before startingWe would not
begin work if it was clear that the client did not understand the
charges they would be responsible for