Casey Moving Company

We ask the Revdex.com to review the invoice provided as an attachment to the last email. The invoice includes actual times worked... so we are confused as to why this is not enough information. We consider this continual request to be burdensome. Thank you.

Casey Movers would like to provide some additional information.Services were rendered in accordance with the final invoice provided.1.0 Packing: Casey Movers entered into this moving service with anticipation of providing a full pack. Shipper ended up doing a good portion of the packing so packers dispatched on 10/26/16 worked 5.5 hours instead of the scheduled 10 hours.2.0 Movers on 10/27/16 loaded truck. Around 45 minutes to 1 hour after departure [redacted], who was not present during load up, called our office and notified this carrier that a toaster, small television and computer were left behind. When the carrier contacted the movers, they informed the carrier that a walkthrough had been done before they left and that shipper agreed to transport in their car.3.0 The evening of 10/27/16 [redacted] reported that goods above and beyond the toaster, television and computer were left behind by the movers. He stated that above and beyond his issues with those items, the movers mistakenly took a black bag that was placed by the shipper next to a locking safe was taken by the movers and that he would have to report the black bag to local police if he could not obtain the bag. Mr. [redacted] was assured that access to the black bag would be impossible even if he was granted access to our secure location and granted access into the locked truck. He would have to wait until delivery on Sunday to obtain the black bag.4.0 Delivery was scheduled for Sunday, 10/30/16. Due to circumstances out of this carriers control, the majority of crew members called in sick and two shipment deliveries had to be consolidated to one moving team. The plan was to deliver one shipment in the morning, and the second in the afternoon. Please note that in transportation, a carrier is never bound to any mode of transportation or schedule.5.0 Upon arrival of the crew to Plymouth, MA the crew was met with resistance. On the first count, resistance was met as the crew was unaware that the pack had been reduced to a partial pack. This matter was resolved quite promptly. On the second count, the crew met resistance in terms of payment not being made. The shipper wished to pay after all work was done. The terms of the contract, and the terms of law require that payment is due as certified bank check or money order prior to delivery of goods. To this point only a deposit of $540 had been made on an account and this carrier could not certify that funds of $4,535 were even available. It is not that the movers did not "have the motivation" to complete the work, or that they were "too tired"-- the movers reported quite immediately to the main office that the shipper produced a hostile environment that was not going to be conducive to a proper worksite. Please review an attached image pulled from social media posted at 4:22pm on 10/30/16 in which the shipper expresses sentiments of the time and an associate of the shipper suggests calling up this carrier and pretending to be the attorney general of Massachusetts.6.0 Upon payment of account in full, the crew leader agreed to move forward with the delivery as soon as everyone calmed down. Over the course of the next nine hours--through a combination of lack of lighting, the nature of the terrain and layout of the delivery address, high tensions, and rain; our tractor trailer became stranded requiring a tow and/or road service three times resulting in $3,500 worth of service charges for tows, crane service, and roadside service. When everything was said and done, our trailer was left at approximately 1:30am for a moving crew to start fresh in the morning to offload.7.0 Offload was routine. That afternoon, well after the movers had left this carrier received a text from [redacted] saying "btw you hire day workers? your site said you hire experienced movers? every person shared their life story including telling ise they have ZERO moving experience.... I am expecting a FULL refund! Casey broke their contract on multiple lines.... expect a refund wtihin five business day. If not I will retain a lawyer and sue you for everything else alon" The movers scheduled: Will, Brendan and Jimmy are employees of Casey Movers with ample moving experience.8.0 Days later, Mr. [redacted] sent another text claiming a 32 inch television was missing. The president of this company recalled an image of the goods "left behind" on 10/27/16 and realized that the television Mr. [redacted] was claiming to have been missing was in that photo of goods that he had handled himself. Please review document file in previous response for full account of that issue.We would like to thank the Revdex.com for reviewing this case and hopefully it is apparent that everyone at Casey Movers did the very best they could every step of the way. $500 is ample compensation for the help provided by Mr. [redacted] in communicating with our driver on 10/27/16 as well as damage reported the day of the move. Casey Movers accepted the full liability of $3,500 in towing and roadside service.

Aside from rhetoric, the shipper cannot quantify how the work is "40% complete." This carrier dispatched 4 movers for 14 hours to pick up goods at [redacted] and delivered all goods off truck at [redacted]. claims received via email prior to this claim are detailed in the document attached to the previous communication and are summarized below:A.) Stereo equipment not backed not moved. Carrier response was that electronics are high risk items to ship... carrier cannot accept. (See bill of lading attached to prior communication)B.) Refrigerator needed to be empty to take. Carrier response was that we will not accept a refrigerator that is not ready to go. (See bill of lading attached to prior communication)C.) Refrigerator not re-assembled. Carrier response was that carrier is not an installer and cannot guarantee re-installation. (See bill of lading attached to prior communication)D.) Various chips/scratches to real property: Damage to real property such as chips/scratches is an inherent risk of the work being done and shipper is responsible for insurance against such risks. (See bill of lading attached to prior communication)E.) Pool table not re-assembled: Carrier is not an installer and cannot guarantee installation of goods.F.) Movers said they were quitting at 5:20 after promised they would stay and finish the job. All goods were offloaded from truck. Movers have a 14 hour maximum and are not able to work past that point.These were the principle matters sent through email prior to this complaint and none of these issues constitute a refund as they are in relation to matters that the shipper is solely responsible for.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
  this company hides behind their contract with poor workmanship, delays and false promises. Why would we pay for a job which was 40 oer cent completed, as evidenced by where and how they left our belongings. The fridge was delivered through out front door by [redacted] without being disassembled, why did casey take it apart, it was unnecessary.  They damaged it , pics were sent to [redacted] at casey last Friday, as well as evidence of damage to driveway and floors, walls. This was a new townhouse, the driveway was finished the week before, we did a walk thru prior to closing the day before, there was no damage, they are lieing through their teeth to avoid reimbursement or penalty. We witnessed them scratching the floors, then they denied it. I told them to protect the driveway, they chose not to , then I commented and [redacted] apologized stating he told his guy to put matt under the ramp, which was bull. He lied most of the day about everything, All they care about is driving up the hourly rate, they showed up and went to coffee without permission, wanted to be paid for it. They arrived an hour and 1/2 late from my 1st house, it was a 4 mile ride, they went to lunch without permission, wanted to be paid for it,  left our belongings in a garage, not the house , where we requested they place them, did not reassemble a fridge they had no right disassembling, we are missing hardware , we are missing items from the house, they dumped coke on our carpet at 1st house, denied it, it was inspected day before and  there were no stains, left trash in my home theater, denied it, I cleaned up after them, They could have taken the pool table as is, they chose to take it apart to build up billable hours , same as fridge. They stated the furniture would not fit thru basement door, I took it down the next day, they are lazy, and irreputable. They should be out of business, I am sure you have had multiple complaints against this company, they have a long list on the web sites of unhappy  surveys, and people with same complaints. Where are our items we are missing, I have requested them by phone and email 4x, in 2 weeks, not even an answer. We are missing over 200 worth the goods. I have over 500 worth the damages, I overpaid through a threat  to steal our goods, calling it withholding of items and other bull until payment rendered. Payment should be rendered when job is completed. I was told they drove from Boston, that was our agreement prior, if not I would have found a local company, not to come from Rockland and demand 4 hrs travel time. They breached the contract on many issues and at different stages, before, during and after the move.  .  I have filed a claim , don't even answer it, This is good business practice. You have to sue to get anywhere. Thank you      
[redacted]

Issued $500 credit.

Again, we are an hourly service. We cannot guarantee the time it will take to complete work. We do not mind if customers get additional assessments of their property so they can make the right decision, after all, service is hourly and it does not appear the [redacted]'s are disputing the hours it took to complete the work. And, if that had been the case, GPS tracking is on the trucks so we can verify after the move is complete.It is very obvious that there was some sort of issue with the first location, as the load up time came in high... but the offload time came in closer to our initial estimates... I do not have a reason for this because I was not there... but the point is moot since this is an hourly service.We did in fact provide an updated estimate of charges the day prior to the movers arriving. This included a new estimate based upon load up time (we generally expect offload time to take the same amount of hours as load up), and again when requested from the [redacted]. Once the final bill is estimated at the time of offload by the crew leader, we generally do not offer refunds or come down on price once a check has been given. The movers wrote up a credit on the bill of lading which was missed because again... generally once a customer is paid up there are no refunds. A simple call to our office by the [redacted]'s would have resolved this issue.The [redacted]'s were informed ahead of time that final payment is due prior to release of goods. I understand there may have been a verbal dispute regarding payment, however, we accept credit cards, certified bank checks, money order or cash... the [redacted]'s were not forced into any particular payment method... checks can be made to Kit Moving Corporation, Casey Movers or [redacted] as all are names associated with our primary operating account... there were no third parties involved...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
To Whom it may concern:       The reason that I couldn't respond to the Mover -  I was away for the Holiday and didn't have access toa computer and had no idea that they had responded to me.  I would have rejected the comments, as I havebeen through the most horrible experience that no one should ever have to experience !!       Not only was my furniture left on the parking lot, but my furniture and furnishings were damaged andsome were broken !!  This should not have happened.  Their workmen walked off the site and left my belongingsoutside - leaving me to hire 2 men to bring them to my condo.  Their workmen also absconded with the $4,445 certified check that I had given them !!  This has cost me a lot of money, which I don't have !!  They actuallywanted more money before delivery and I gave them another $1,000 on my credit card, which I cancelled,fortunately.       [redacted], the Mover's Secretary, told me to send another check !!  She negotiated and said to send $2,332,which I did, after I made sure that the first one wasn't cashed.  This involved time and running around when Iwas extremely busy !!  She also told me to send pictures with memos to explain the damage and they wouldcontact their Insurance Claims Dept.  I did all this and never heard from them.  I called and no one returned ,my calls.      My Real Estate person recommended these people and it's very sad, as I had just lost my husband and movingwas a very difficult thing for me to do at this time and I was treated poorly and taken advantage of.  I have sentinformation to the Attorney General's Office and if I can contact anyone else regarding this treatment of anelderly person, please send me the information. 
Regards,
[redacted]

I reject the information provided by the company. The company violated the contract on several occasion, and neglected to mention all of the main issues at hand. The delivery of my items were a day late due to the staff stating "we are not motivated to do this job right now" and "we are tired." This was stated after the lead demanded payment for services, knowing they were going to provide the service on the contracted date.  This was one of many issues that all started on the day we hired then to do a full ack which also did not happen. The company had failed to disclose all of the issues, and stated false information in their final invoice and that is unacceptable! Therefore the $500 is nothing compared to the loss we have encountered with our belongings, time, reputation, and stress due to their lack of follow through relating to the contract. A contract is not one sided. If there a fax number I can submit these highlights to?  Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The vendor has not provided the itemized receipt that I am requesting.
Regards,
[redacted]

Rate for this shipment was $525 for 2 movers 5 hours port to port plus $200/hr after that. Movers worked 10.5 hours port to port to complete operation. Final is $1,625.00 Customer paid $150 initial deposit$375.00 certified bank check$700 CC#[redacted]TOTAL: $1,225.00 $400 uncollected...

balance. Thank you.

Hi we wanted to thank the Revdex.com for assisting in moderation of this matter. We also want to inform the shipper that at the end of this moderation we will consider this account and all matters in regards to this shipment closed.We ask that the Revdex.com review the attached documents which includes:1.0...

CONFIRMATION PAGE 2: Email sent prior to the move showing payment policy which stipulates account balance must be clear prior to delivery of goods.2.0 BILL OF LADING: A copy of the bill of lading signed prior to commencement of the move.3.0 TV REPORT: A response to an alleged missing 32 inch TV which the carrier found through previous texts between the shipper and Kit Casey that the shipper in fact handled. Included is a photo of items left behind which were not reported by the shipper to the carrier until a day after the load up. Initial report by the shipper to the carrier was a toaster, television and computer which shipper agreed to transport in car.4.0 FINAL MOVE REPORT - A final move report with a $500 refund slip provided to the shipper after the move which this carrier has set a deadline of 12/1/16 to sign and return. Refund offer is for reported damages as well as for assisting the carrier on the night of 10/30/16 in communicating with our driver whose phone had died.Included only four documents as Revdex.com system allows maximum of four attachments. Additional documents available. To summarize the carrier has previously sent on 11/2/16 a refund slip to be signed and returned by 12/1/16 for the shipper to claim $500 in association with reported damage and time spent assisting the carrier in communication with driver whose phone had died on the night of 10/30/16 while waiting for tow and roadside assistance.The carrier would also like to take this opportunity to request that the shipper cease communication with [redacted] on her private phone.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[redacted] and I reject the businesses reply.  Casey Movers is deceptive, and anything they say should be taken without merit.  I will attempt to post another message because the system has been stating an error.
Regards,
[redacted]

Please review attached documents.1.0 RELATIONSHIP
BETWEEN [redacted] AND CASEY MOVERS: [redacted] is the shipper in a shipment of household goods from [redacted] to [redacted] on
10/14/15. Packing and boxing services were provided on...

10/13/15.
Casey Movers is the carrier of the summarized shipment.2.0 GUARANTEED RATES: Casey Movers is an hourly
service. Please note that labor rates were reduced on this account
from $75/hr/mover to $55/hr/mover. port to port from Rockland, MA
02370 There is a 10% surcharge on job for each power unit used.
Materials are billed in accordance with the rates found on the
pre-move inspection and the bill of lading.3.0 SERVICES RENDERED: 2 packers were dispatched on
10/13/15 to provide packing services and logged 11 total work hours
packing specific parts of the home at [redacted]. $485.50 in materials were dispensed during the pack occurring on
10/13/15. Moving services which included loading labor and offloading
labor included 12 hours logged by a crew of 4 movers and a tractor
trailer. Labor, material and truck charges for services rendered on
10/13/15 and 10/14/15 on bill of lading total $4,668.55.4.0 PAYMENTS RENDERED: Payments rendered prior to move
include a check for $2,820 and a check for $1,410 totaling $4,230.5.0 SERVICE COMPLAINTS: Service complaints outlined
above.COMPLAINT
A: "I have had to hire a piano mover because they did not know
what to do with the damp chaser on the baby grand."RESPONSE: A damp chaser is a humidity
control mechanism that is not common. In all the years we have
serviced pianos, this is the first time we've encountered it. It was
not disclosed to our estimator that this piano included a damp chaser
that would have to be serviced prior to moving. Our movers are not
qualified to service such a mechanism. As discussed on the phone, it
was recommended to call [redacted] in [redacted]. They must not
have been able to service such a mechanism either as [redacted] were used. To re-iterate, service is hourly and service to
move piano would not be charged as the time spent moving it did not
occur.COMPLAINT
B: "They did not complete
even the first move and I have paid you one check for $2820 and one
for $1410. This money was to be 1/2 of each moving day."RESPONSE: As outlined on pre-move
inspection and bill of lading, service is hourly. Total estimated
charges for services on 10/13, 10/14 and 10/23 were $5,970.00. Total
charges collected as of 10/14/15 were $4,230.We
cannot refund charges as $4,668.55 in services have been rendered
thus far and have collected only $4,230.00. We cannot guarantee any
aspect of service including but not limited to the moving of any
individual piece of furniture. We could not move the piano as it was
not ready to be moved and are not qualified for un-installation and
re-installation of the damp chaser. Other goods were not moved as
they are prohibited items for shipment and/or potentially
contaminated by prohibited goods. As far as services rendered, items
that were not deemed prohibited/hazardous were boxed up and moved
excluding the piano which is not prohibited itself but was not ready
for shipment.As of
this time an account balance of $438.55 remains on this shipment for
services rendered on 10/13/15 and 10/14/15. 10/23/15 portion of move was cancelled as movers were not comfortable continuing shipment as shipper attempted to ship prohibited goods with this carrier.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have attached my receipt to this response. I'm not sure where the total of 10.5 hours of work is now coming from (per the business' response). I only have the driver's word and the receipt as proof that I was only supposed to be charged a balance of $500 (because he docked an hour being late and showing up to start the move past 10am). 
Regards,
[redacted]

Attached is final invoice in association with the move on 12/7/16 through 12/9/16 and in association with the confirmation email sent on for this moving operation sent on 11/21/16.In regards to rodents getting into food stored in boxes on the shipment. This carrier is generally not privy to the...

contents of boxes shipped by customers. However, food is prohibited for this very reason. Please review a copy of the "bill of lading" contract signed prior to commencement of this move which specifically states "inclusion of prohibited items in stored shipment may result in increased risk of damage (example: food attracts rodents)."Rodents are a common risk of storage across the industry for moving companies, professional storage and self storage businesses and inclusion of prohibited items such as food that may attract rodents is not a risk that this carrier can be liable for.Employees of this carrier sympathize with the prospect of unexpected charges and reduced collected amount to $2,840 from $5,217.50 in actual charges in accordance with rates confirmed prior to commencement of move. The carrier also provided 4 free wardrobe boxes.

There is no flat cost. Please review the contract and the estimate. Rates are $75/hr/mover. They were reduced to $55/hr/mover. No damage was reported on the bill of lading. Bill of lading contract states that claim must be submitted to the carrier within 15 days if there is any damage. Must visit http://www.caseymovers.com and select "file claim."You cannot sue for breach of contract as we do not even have a contract with you and you are not even our customer. We met with and signed a contract with [redacted] which was an hourly service contract and we packed and moved items on both 10/13/15 and 10/14/15 for which [redacted] claimed no damage. Contract specifically states that the carrier cannot be held liable for any items that are deemed unmovable by the carrier or prohibited to ship. Service is hourly. Again, please review documentation provided to you in which [redacted] signs that he understands service is hourly and responsible for hourly charges. There is an account balance on this account which is unpaid.