Casey Moving Company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Please see attached
Regards,
*** ***

Again, $1,was issued as a refund and $1,was taken without our knowledgeThere is nothing we can doWe do understand the frustration but what is being left out is that proper parking was not secure at the destination addressThis was the root of all issues in regards to this shipmentThis dwelling was near or on the second floor of a very busy and seasonal operating business and parking was not secured for us which had its implicationsWe drove miles to find that the shipper was asking us to deliver to a location that we were not authorized to deliver toAgain, we understand your frustration but we cannot change the fact that parking was not secured and the implications of such

Mr*** is disputing $for the following reasons"took apart fridge, never reassembled it, was told it was fine to move, told wife to clean it out." In regards to this issue, the shipper (Mr***) was responsible for its dis-assemblyThis carrier is not an installer and goes
great lengths to communicate this to our customersThe principle issue here is that the customer did not have the fridge ready to go when our movers arrived"were told to move stereo ,as is and gave us arguemnet, took apart equipment again" in response to this issue, this equipment was supposed to be ready to goIt was notThe carrier is not obligated to take loose equipmentThe principle issue here is that the customer was unprepared"damaged new driveway hardwood floors, chipped walls of new townhouse" to the best of our knowledge, we have not received any photos of driveway damage, hardwood floors or chipped wallsThis type of damage consitutes real property damage that is not covered by standard cargo insuranceDamage to real property is an inherent and disclosed risk of moving and this would only be covered by third party insurance if purchased by the shipper"left wall unit disassembled in kitchen , left furniture in garage, never reassembled fridge nor pool table, would not carry items to basement stating to heavy or won't fit without attempting, I moved furniture next day with brother, left at 5:after we were promised they would finish moveThey took items we are still missing, will not come back to reassemble fridge, they placed a hole in new fridge , scratched door handle, attempted to overbill and just sent us a letter for more, They should be out of business, as evidenced by reviews and charges against themwe are filing law suit." Carrier response is again, we are not installersWe do not re-assemble items such as pool tables"would like them cited and to receive penalties for trying to strong arm innocent people and deceptive practices." This statement is in regards to " arrived and demanded to be paid without off loading furniture, I refused, they closed truck and took our belongings , we called police, I spoke with supervisor negotiated a rate to finish job, they came back hr later, wanted to be paid for it." Carrier response is our guaranteed rates for moving is $89/hr/mover with a 14% surcharge for truck port to portThis is an hourly serviceOur estimator visited home and estimated hours for movers and offered this service for $3,Customer informed a sales person that another mover had both estimated less time and a lower rateThis carrier brought starting point down to hours, and set the hourly rate at $41.25/hr/mover with a 10% surcharge for use of truckPlease note that payment is due in full prior to delivery even if delivery is scheduled for the same dayUpon failure to pay tariff charges, as a common Massachusetts carrier we are required to reschedule delivery until payment is madeIt is not in the interest of this carrier to hold goods against our will, thus a rate was negotiated for release of goodsPlease note that this reduced rate for release of goods does not release the shipper from the tariff rates inidicated on the binding bill of lading signed prior to commencement of the move.This carrier has done nothing wrongAny issues stemmed solely from poor preparation of behalf of the shipper and default of payment of account balance by the shipper

Met with in December at *** *** *** in Malden, MAClient advised estimator that goods would be picked up on 1/27/at current home in Malden, MA and delivered to Reading, MA on 1/27/16.Guaranteed rates were offered at $50/hr/mover with 10% surcharge for use of truck and total estimate
of $2,was given.Deposit of $was given on 12/30/and confirmation email was sent with description of service and summary of guaranteed rates.Movers arrived at 1/27/in Malden, MA and loaded up goodsGoods were held overnight and movers drove out to Reading, MA on 1/28/to deliver goods.ATTACHED/INCLUDED WITH THIS RESPONSESecond page of pre-move inspection provided to *** *** in December prior to them placing a deposit with this company with the guaranteed rates with specific disclosure: "Split Move - Please note that by splitting a shipment over two days, there is an increase of 25% to 50% in required labor charges due to additional travel time and efficiency."Confirmation email - Sent to *** *** on 12/30/15, this confirmation email details summary of service and guaranteed ratesBill of lading - Bill of lading signed by *** *** prior to starting work on 1/27/Notes at the bottom indicating that carrier is aware that client requires a hold over and that rates are $50/hr/mover10% surcharge for truck$per night hold chargeInitial estimate given by estimator in December is void due to change in logisticsPlease note the portion of bill of lading that states that splitting a move over two days sees an average increase in labor requirements of 25% to 50%Disclosures - Disclosures signed by *** *** prior to commencing move on January 27th informing client that move will be calculated in exact accordance with guaranteed hourly rate and that estimates are just estimates and final bill can vary from initially estimated costs.Please note that a final invoice was drafted after the move and after speaking to *** ***When found that client was owed $271, I ran a $refundbecause*** was upset that the snow and ice in his driveway prevented the movers from leaving for an additional 45-minuteseven though this is customer responsibility I agreed to give him a little extra as a refund due to this inconvenience.Please note that *** *** called the morning of 1/28/and asked how much to get the certified bank check for as he didn't know what hours were rendered so farI told him that I do not know because the crew leader is responsible for billing and still has the paperwork from the day priorand that he would calculate the bill when they arrive and after they see the destination propertyHe said that he wants to have a certified bank check for them when they arriveI advised *** to just get a certified bank check in the amount of $2,which is the original estimate of $2,plus the hold charge for the truck which was $minus the deposit of $and that this is the BASE chargethat the labor WILL be more but we do not know how much moreand that the remainder can be paid by credit cardwe have a 5% handling charge for credit cards which I waived for himHe agreed that this is okAt no time did *** believe that the total cost of the move was going to be $2,as I would not have given *** the heads up that he can use his credit card for additional payment without a 5% charge.Client has been rendered a $refund only because the driver arrived approximately to hour later than the movers on the offload day of 1/28/due to unexpected delaysNo additional refund is duePlease note that this office communicated with *** *** from start to finish*** contacted this office only after the final invoice was issued and a refund was issued in the amount of $to *** *** and she was asked to file a Revdex.com complaint because we want everything in writing and out in the open so that we do not get in a game of "he said/she said" with people we have not dealt with until the end of a movePlease note that this business has rendered services in exact accordance with all disclosures available to the client before the moveThis business swung with the changes thrown at us and did not at any time tell the client that we could no longer service shipment when drastic changes were made to shipmentWe rendered services, and as always, we expect bills to be paid in accordance with the rates offered

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I don't agree with casey in any matters, we had an agreement with *** I from the office her movers would come from *** , not *** and it would be less than a hr commute total, not hrs for driving to andover and back, This was a breach of contractWe had an agreement they would take the fridge as is by *** the foreman , he dismantled my fridgethere was no need to. The pool table could have been taken as is, they dismantled it, *** agreed they would be there until finished per her words, they left at 5:and took our items , never checked the truck, never asked us what we were missing, they just left, wouldn't discuss it, said they weren't getting paid to be there after I paid in full hrs earlierThis is highway robbery and they should be condemned for their actionsThey have not produced our missing items, have not offered to fix my driveway, hardwoods or the hole they placed in my fridge, they took the fridge hardware and we can't put it back together. They did not perform to the contractual language, caused irrevocable damage in houses, and were disrespectful to our propertyI want retribution and our items returned, if not , its going to court
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I don’t think the manager of this business understands what an itemized receipt is. He continues to provide me with the rates they use for a move rather than giving me a breakdown of what he charged me for my specific move. I am looking for how many movers I was charged for, how many hours I was charged for the move, what the actual truck charge was, etc. I am looking for actual charges were applied to my move in order to come up with the $2,total, not how much they charge for any move. I do not consider this request harassment, but a legitimate request for a full receipt of what I was charged for my move, which any business should be able to easily provide. I am confused about why this vendor cannot understand or provide this.
Regards,
*** ***

Hi, we do understand the situation which is why *** took money offWe do several moves per day with no hitchThe stem and root of all issues with this shipment were a result of improper parking for the truckWe can assure that if this were a typical dwelling the truck would have arrived and offloaded as we routinely do every dayThere were some issues with this shipment derived from improper parking and *** credited appropriately for those issues

It appears that Mr*** has no farther information or details to add and this carrier maintains its position and its offer of $which may be accepted by 12/1/

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am very disappointed in Casey Movers. They didn't return my phone calls and ignored the situation after I was promised that they would send my pictures and notations regarding the damaged furnishings to their Claims Dept. I finally received a letter that told me they weren't going to do anything regarding all the things they had damaged !! I have never been treated like this way on any of my other nine moves !! This is a terrible way to treat an year old woman who had just lost her husband !! I relied upon these people to help me relocate to pleasant surroundings and they were mean, nasty and indignant and dropped my belongings and smashed them !! I had to pay people to help me get my furniture, etcup to my 5th floor condo., after they left everything in the parking lot. This cost me a lot of money and I still have damaged goods that I can't afford to get fixed. I was promised that they would take care of everything, by *** and I never heard from them. They are a GIANT disappointment and I have shouldn't have to deal with this - they should pay for their mistakes. After all they hired these people and they had to fire them because of what they had done !! By the way, the parking conditions had nothing to do with all the broken furnishings that these Movers smashed !!
Regards,
*** ***

Received a call from Jeanne McCulough within the last weeksThis business opened an investigation and sent off a report to Jeanne via certified mailAttached is that communication

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have a problem with the fact that I have roughly a yard drive way (plenty of room to park the truck, with only access to the door only about ft away) but Casey movers went into my backyard and parked there truck on our grass then got stuckThis caused over an hour of more charges to get their truck unstuckWhich also resulted in tearing up the grass and having to cut down a tree limbI also dont understand why you use GPS to track your trucks but cant provide the logs to me to prove the commute timesCasey movers also broke our futon, a headboard on a bed, and scratched our night standWe have no heard respnoses for these yetThe futon is unusable now as a bed and is only used in the sitting position now because of the damagesWe have submitted these to casey movers with no responseI would also like an explanation why it takes longer when spitting up the move into two daysI understand the travel time but I was told over the phone by casey movers that it takes more time to physically move items when they do it the next dayThat does not make sense to meThis is the reason they said it took longer than estimated.
Regards,
*** ***

A deposit of $was taken to send crew out for a move on the date requestedDeposits are non-refundableThis deposit as confirmed via email at the time of acceptance covers the cost of holding our limited availability for truck and covers the cost of labor to send the driver and movers out
Unfortunately we did find issues with access to property as the road customer was on was really a private driveway without sufficient access for moving truckWe did not promise refund of depositIt was not our fault that truck could not fit down private road that did not meet standard requirementsThe deposit covers the labor and truck to dispatch the movers out, and we saw a loss of revenue for the day for this crew as we could not commence the work

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Please see attached
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The quote for the job specifically said that there would be no follow on costs.  The company quoted the job awefully high and vicously schemed to get out of doing the job by cashing my checks once they knew that they were not going to honor the contract, purposely tossed on the ground equipment, tools, electrical equipment as well as boxes marked fragile that are in worse shape than if I had paid a group of monkeys to move my property.  They also mis-represented themselves to be the well known business [redacted].  Under the asumption that they were a well known business they lured my husband into doing business with them.  Now they can live up to their advertising and contract.
Regards,
[redacted]

[redacted] has worked very closely with this shipper. As $1,000 was deducted by us and $1,000 canceled without our knowledge there is no farther action we can take. Shipper has three options prior to shipment in regards to liability, $.60/lb/item, $1.25/lb/item with an additional fee of $1,000 for a...

tractor load or full value insurance through [redacted]. This shipper selected the default $.60/lb/item liability provided free of charge. The $1,000.00 credited to this shipper far exceeds $.60/lb/item for damages reported and this shipper also canceled credit card payment of $1,000.00 beyond our knowledge.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am still requesting GPS records. Based on miles traveled I believe we have been overcharged for transportation back and forth. In addition, I am requesting a refund for the 5th mover. We were quoted for four not five. The fifth mover did not add any additional value.Finally, I did call the office and prior to the move and she was the one that indicated that there would only be an additional $300 fee. An updated WRITTEN quote should have been provided. 
Regards,
[redacted]

I was quoted a rate of $250 / month for storage with Casey Movers, but was charged $350 / month on my credit card for a total of 19 months. I would like a refund of $1,900 for overpayment of $100 / month for 19 months of storage rental.

This business would like Ms. [redacted] to stop with the harassment....

Attached is the final invoice sent to Ms. [redacted] four times to varying addresses and email addresses. This carrier is $75/hr/mover. This customer was offered a discount of $50/hr/mover because 2 years ago she set us up to go into and out of storage. Third parties are not allowed in our facility per our license and insurance requirements and we need to maintain the safety and security of other customers possessions.This customer was quoted $2,330 for delivery weeks prior to delivery to home. All final payments with this company are to be made as cash, certified bank check or money order per the customer contract, confirmation email sent 2 years ago, and our website. Ms. [redacted] attempted to use a personal check when the movers arrived and attempted to haggle the price. Payment is due upon arrival of the moving crew for delivery... the movers gave Ms. [redacted] 2 hours and she still did not pay and we had to call the Scituate police. Casey Movers ate 2 hours of labor due to this incident and chose not to charge Ms. [redacted] for the lost time.Casey Movers sincerely asks the Revdex.com to close the case immediately. Thank you.

It is a part of our general service agreement that actual movers provided can vary from initial estimates as dispatch sees fit to safely complete shipment. Offload was late and sunlight was limited so 5 movers were dispatched to get work finished sooner. GPS records are not a part of our standard service agreement and we are not obligated to keep GPS records.Initial estimate for one day was $2,600. Move was split over 2 days and estimate form specifies 25% to 50% additional labor plus $300 fee to hold truck over. Service is hourly and rendered in exact accordance with actual hours rendered. This means that expected two day cost for move would be between $3,550 and $4,200 and final cost came to $4,115.Please note that Casey Movers has received a claim in the mail and that is currently being processed and shipper will receive notification in the mail for additional refund.