Caskers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I finally received my product after this was opened Revdex.com:At this time, my complaint, ID [redacted] regarding Caskers has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Really zero stars, horrible customer service and shipping. I'm in logistics and I can get a container of alcholhol shipped to europe in less time than caskers takes to get 1 bottle to me in nj.

Fyi they make me give at least 1 star. Caskers sucks.

Placing an order thru caskers was the biggest mistake of my life. Will I ever see my bottle of rabbit hole bourbon? I think I was ripped off and lost my money. I have asked for updates and for 2 dam weeks my order was on the way to the "sorting hub" whatever that means.
Caskers are theives! Fyi caskers sucks.

Can I give less than 1 star. I ordered a bottle of bourbon and it's been on the way to sorting facility of 2 weeks and klemen in customer service seems annoyed that i'm e-mailing asking when I might if ever receive the bottle they charged me for 2 weeks ago. 2-3 weeks for any delivery is just way too long. I will never order from them again and will contact the distellary directly to let them know how bad the distributer they recommend is.

Revdex.com:At this time, my complaint, ID *** regarding Caskers has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I did not receive direction communication from Caskers.com, however, I was informed by the original recipient of the gift purchased from Caskers.com, and sent by Caskers.com, that he has now, indeed received the correct bottle of scotch I have not been charged again
for any item In my mind, this issue is now resolved I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I placed an order from Caskers and on the site they said they deliver within 1 to 5 days and they would notify me by email when it shipped. It has now been 8 days with no shipping notification and no email. I tried several times to contact them and all I get back is an automatic form letter that does not answer my question. I am not happy to not be able to contact these people. If I don't get a notification soon that my order has been shipped I am going to dispute the charge on my card. Not a good way to do business.

Revdex.com:I did not receive direction communication from Caskers.com, however, I was informed by the original recipient of the gift purchased from Caskers.com, and sent by Caskers.com, that he has now, indeed received the correct bottle of scotch I have not been charged
again for any item In my mind, this issue is now resolved I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Order a bottle of scotchGot an email, from ***, saying that the item was shipped*** returned it to the shipperI have no whiskyI sent email per the instructions and got no responseThis place is a jokeDon't waste your timeUse their web site to identify whiskys you might be interested inThen look around on the web for a "real" businessI found that Total Wine (local for me) has the same whisky about 25% cheaperEven if your local doesn't carry it, they can order for you most of the time

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* We’re very sorry to hear about this customer’s incident and the initial delay in responseThe holiday season was a very busy time and customer response time was
significantly lower than usual (we typically respond same business day)This customer purchased bottles of the same productIt was advertised as the ‘Reserve’ version on the site, but the standard version was sent out from our vendor rather than the ‘Reserve’The distributor misinformed us of the stock unfortunately, and we were unaware in advance that any mistake had been madeWe were able to rectify this with the customer and come to a solution for resolving the issue The customer was offered a refund, an exchange, a discount on the incorrect bottles, and/or credit towards a future orderThe customer selected a reimbursement (a 42% discount on the existing order) in the form of a significant credit towards a future order, and kept the bottles that were received initially We’re very glad the customer was understanding and patience while we worked on a resolution to the problem, and we look forward to providing a better experience in the future! -- email correspondence -- *** *** *** *** *** *** *** ** *** **
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* We’re very sorry to hear this customer had trouble changing the address for future Club shipmentsWe note the correct steps to take on the FAQ page, but we’re sorry they were not apparent enough! We’re working to make this clearer on the site so we can prevent issues such as this one going forward The package was shipped to the customer’s old office addressWe requested the contact info for the office so we could retrieve the bottles and redirect them to the customer, but the customer neglected to provide the information As a showing of good faith and as an apology for the troubles encountered, we’ve refunded the payment in full to the credit card on file ($159.99)We’ve also added a $credit to the customer’s account for a future orderWe apologize for any frustration or inconvenience experienced by the customer! We’re working constantly to make our processes more seamless, and we look forward to providing a better experience at the customer’s next purchase -- email correspondence --
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Revdex.com:At this time, my complaint, ID *** regarding Caskers has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Caskers has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Caskers regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Caskers has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
The company
finally credited my account after my credit card company went after themSincerely,*** ***

Dear ***,Thank you for voicing your concernsWe understand gifts are time sensitive and that delays cause unwanted frustrationOur team works hard to minimize situations which cause delays, but as with other businesses we cannot prevent delays completelyWe are very sorry for your bad
experienceWe have been in contact with the retailer responsible for filling your order to try take care of the issue causing the delay, but unfortunately we weren't able to resolve it by nowIn light of this we have decided to cancel your order and refund you in full, which has been taken care of by one of our representatives yesterdayWe have also notified you of the refund through an email messagePlease accept our sincere apologies for the delay and inconvenience causedIf you have any other concerns, please don't hesitate to write to us at *** as we are always happy to help!

Revdex.com:At this time, my complaint, ID *** regarding Caskers has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate that the business is taking accountability and identifying challenges within their companyI also appreciate that the business finally refunded my money after failing to mail me the product.
My one continued complaint is the business still blaming the customer for where the package was shippedAs noted in their response, they expected me to connect them with the place they shipped the package too even though my account no longer listed that address on it at allI do not believe that should be the responsibility of the customer to track down a package for a product they paid for especially when they have already updated all information accessible to them at that time
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***