Cason Construction, Inc.

Dear [redacted], This letter acknowledges receipt of your correspondence regarding the concerns of [redacted], ID number [redacted] started an insurance policy with our company on 02/10/2015 at 12:31 p.m. through our website. He selected to pay quarterly for the...

six-month premium. Therefore, he paid for three months at the inception of this policy.  On 04/10/2015, a payment due notice was mailed to [redacted] with a due date of 04/24/2015. No payment was received and a notice of cancellation was mailed on 04/25/2015. The cancel notice indicated the policy would cancel for non-payment on 05/10/2015. No payment was received and the policy was canceled. [redacted] had emailed into our service department and the manager, [redacted], responded to his concerns. I’ve attached the emails for your review. [redacted] went over the details of the policy and explained that [redacted] had not paid for six months of coverage.  [redacted] was paying a lower premium on a previous policy as he had incurred discounts over the course of the policy.  However, the policy had cancelled and when he started this new policy he no longer had the discounts and therefore his premium reflected a higher amount.  If you have any questions, please feel free to contact me. Sincerely, [redacted]Customer Contact Center###-###-#######-###-####, Fax[redacted]

I called and was told a quote and told them that I hadf a violation and that there was only one and that there was one that was not sapose to be my fault. I was honest with this company and also called several times and will call again. this has been known to happen with this company and now I will be with out covarge because I let my previous insurance go due to there false information or quote. [redacted] Regards,[redacted]

I have reviewed the complaint that was filed by Ms. [redacted] and found the following.   On 02/142017 at 1:02pm Ms. [redacted] purchased a new policy with Safe Auto Insurance with a 6-month premium of $294.00 with a down payment of $89.  On 02/14/2017 at 1:31pm Ms. [redacted] called into SafeAuto to...

Flat cancel her policy due to SafeAuto not being able to offer full coverage for her vehicle. On 02/16/2017 the request was sent to UW to review.  The policy was reviewed but not canceled.  On 2/27/2017 the NI called in looking for a refund and was informed that the policy was still active. Ms. [redacted] asked to speak to a supervisor and informed SafeAuto that she would file a complaint with Revdex.com. The policy was sent back to Underwriting for review.  Ms. [redacted] was told that it would take 7-10 business days to receive a refund. On 02/27/2017 the policy was canceled effective 02/14/2017 at 1:31pm giving Ms. [redacted] a total refund of $16.  Another check in the amount of $8 was mailed on 03/06/2017 giving Ms. [redacted] a total refund of $24. On 03/3/2017 Ms. [redacted] called SafeAuto inquiring about a full refund. The rep at Safe auto explained to Ms. [redacted] that her request does not meet the criteria for a Flat Cancel and that there is a $25 cancel fee as well as a $40 non-refundable application fee.  After full review of Ms. [redacted] policy, I found that Ms. [redacted] was not told about the non-refundable fees prior to cancelation of the policy.  I have refunded the Cancelation fee and the application fee.  The total refund after the previous $24 is $89. If you have any questions or need any additional information, please feel free to call me at ###-###-####. Thank you,  Eddie  A[redacted]

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] ID number [redacted]  On 03/06/2015, [redacted] started a policy through our website and elected to reject the uninsured motorist bodily injury coverage (UMBI). She was quoted a monthly rate of...

$48.00.  We require a signed selection form to be returned within 20 days in order reject the UMBI coverage. If the form is not returned, the coverage is added back to the inception date of the policy.  We did not receive the selection form and the coverage was added to policy. This caused the monthly rate to change from $48.00 to $56.00. There was a $15.00 adjustment for the coverage being added to the policy effective March 6, 2015. This was added onto the next month’s billing, making the payment due $71.00. Thereafter, the payments would be $56.00.  Anytime there is an adjustment in a policy it may cause the billing date to change. Due to the $15.00 adjustment, the billing generated 6 days earlier. [redacted] is set to cancel on April 30, 2015. If she would like to cancel prior to that date, we will refund any unearned premium minus the cancellation fee. Unfortunately, we are not able to accommodate her request for a full refund since we have provided her insurance coverage since March 6, 2015.  If you have any questions, please feel free to contact me. Sincerely,  
[redacted] Customer Contact Center ###-###-####, Ext. [redacted] ###-###-####, Fax[redacted]

This company is nothing but lies in there complaint
Regards, [redacted]

This response in no way helps or answers the case. Also, I DID disclose my accidents and violations! Again, as stated three times in my initial complaint, I would never NOT disclose them as I had an insurance policy that was OK, and I knew that it was going to be expensive either way, thus I needed to know the closest amount as I possibly could at the time the quote was given to me. Also, again, yes the policy says that the premium could go up but you cannot hold me to an amount backdated to when I originally agreed to a different amount. You can change the amount in the months left in the policy, you cannot just go back and tell me I owe you money, otherwise every insurance company would make a killing doing that! That is fraud and a dishonest way to conduct business. All I ask is that I am held responsible to the amount of coverage I agreed to at the time I agreed to it. Meaning I would need a refund of $112.00 less the $25 cancellation fee. You cannot possibly hold me accountable to a backdated amount that I never agreed to! I need a refund for which I am due please.
Regards,[redacted]

I am responding to your letter dated January 17, 2017. Mr. [redacted] was upset Safe Auto Insurance Company had not resolved the above referenced loss.   On January 23, 2017, SafeAuto was able to resolve the liability on this claim and moved forward with the handling of Mr. [redacted]’s...

damages. He has also been provided with a rental vehicle. Please have Mr. [redacted] contact me directly if he has any additional concerns that have not been addressed.   Sincerely,    Katie D[redacted]

I reviewed the response made by the business and find the resolution is satisfactory to me. However I would like to know how my refund will be processed.

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted], ID number [redacted] started an insurance policy with our company on 04/16/2015 at 20:09. Within an hour, she called in and requested to cancel the policy. At that time, she had not been...

provided with proof of insurance. We do allow a policy to be rescinded within the first 3 hours if no proof of insurance was provided. Therefore, [redacted] will be given a full refund. I have also called and left a voicemail to make her aware of the outcome. She can expect a full refund of $364.00 to her debit card. Typically, the credit will appear within 3 to 5 business days. We disclose our fees on the auto application. When starting a policy, it’s not typical for a representative to go over fees. The representative is required to go over the application fee and the cost associated with the initial payment.   We sincerely apologize for the service [redacted] received and appreciate this matter being brought to our attention. If you have any questions, please feel free to contact me.Sincerely,  [redacted]###-###-####, Ext. [redacted]###-###-####, Fax[redacted]

We are responding to your letter regarding a complaint filed by [redacted] regarding a change of the policy effective date.? On 04/11/2017, Ms. [redacted] started a policy with our company. She was advised at the time of the payment; the coverage took effective immediately. ? On 04/12/2017,...

Ms. [redacted] called and spoke with a supervisor. She advised that she has not taken possession of the vehicle. She was advised to send us the following information and we would cancel the policy and refund her full amount: o Letter of letterhead from the dealership stating Ms. [redacted] did not take possession of the vehicle. The letter must include the vehicle year, make, vehicle identification number and a signature from a representative. ? At this time, we have not received any cancel request or letter from the dealership. Therefore, the policy remains active. Unfortunately, we are not able to change the effective date on the policy. We can cancel this policy at Ms. Bennerson’s written request and start a new policy on the date she would like it to be effective. If I can answer any other questions, please don’t hesitate to call or email me. Sincerely, Casey M[redacted] Contact Center Manger Phone: ###-###-#### Fax: ###-###-####  Email: casey.m[redacted]@safeauto.com

Dear [redacted]In acknowledgement of your correspondence dated 4/7/15 regarding a complaint filed by[redacted] stating that their total loss claim had not been resolved.I reviewed [redacted]'s claim today, 4/14/15, and found that the total loss cIaim checkswere issued today to both [redacted]...

[redacted] and her lienholder. The adjuster, [redacted],spoke with [redacted] and explained that the checks had been issued.If you need any additional information, feel free to contact me.Sincerely,[redacted]
###-###-####[redacted]

On 05/03/2016, Mr. [redacted]’s mother, [redacted] made a payment by “bill pay” a wire transfer to Safety Auto Insurance for $214.00  Per [redacted]’s bank statement, the payment was then refunded on 05/11/02016 for 4214.00.  The transaction on the bill pay and refund were not done by Safe Auto Insurance Company.  As a result of no payment being received, the policy cancelled for non-payment on 05/20/2016. We spoke with Ms. [redacted] on 04/01/2016 and are willing to help her son start a new policy.  If I can answer any other questions, please don’t hesitate to call or email me.  Sincerely, Casey M[redacted]

I am writing in response to your 07/03/2015 letter regarding a complaint that was filed by[redacted].Claim chronology: The accident happened on 04/04/2015. The claim was reported to SafeAutoon 04/04/2015 and assigned to adjuster [redacted] on Monday 4/6/2015. The claim wasreported by SafeAuto...

insured [redacted]. Mr. [redacted] reported that he went left of centerand struck the vehicle driven by Mr. [redacted].On 04/08, Ms. [redacted] placed a call to Mr. [redacted] and left a message for a return call. That sameday, Ms. [redacted] sent a contact letter to Mr. [redacted].On 04/13, I received an email from Mr. [redacted]. I placed a call to Mr. [redacted] and left a message fora return calf.On 04114, Ms. [redacted] returned a call to Mr. [redacted]'s insurance carrier. [redacted] advised Ms. [redacted]that Mr. [redacted] was pursuing damages through them.On 04/22/2015, the subrogation demand was received from [redacted]. The subrogation demandfrom [redacted] included the Mr. [redacted]'s deductibie.On 5/13/2015, Ms. [redacted] sent the subrogation demand to Hyperquest for review.On 511 6,2015, Ms. [redacted] reviewed the completed subrogation audit and issued a payment to[redacted] on Mr. [redacted]'s behalf in the amount of $4436.46.SafeAuio apoiogizes for any delays in the claims handling. Should you have any additionalquestions, please feel free to contact me.Sincerely,[redacted]###-###-#######-###-####

February 7, 2017   [redacted]
  Attn:  [redacted]  (via fax ###-###-####)   Your File Number       :  [redacted]           ...

*  [redacted]     *  [redacted]5 Date of Loss                :  01/26/2017 NAIC Number            :  25405 Insuring Company      :  SafeAuto Insurance Company   Dear [redacted]   I am writing in response to your 01/31/17 letter regarding a complaint that was filed by Johanee A[redacted].  Ms. A[redacted] complained that the SafeAuto special investigator, [redacted] was rude and made accusations that she did not appreciate.    Ms. A[redacted] started an online auto policy with SafeAuto on 01/26/2017 at 1:04PM ET.  [redacted] (claimant) contacted SafeAuto on 01/26/2017 at 3:16PM ET to report an auto accident claim involving himself and Ms. A[redacted].  He originally reported that the accident occurred on 01/26/2017 at 1:45PM ET.  Investigator [redacted] presented Ms. A[redacted] with information that the claimant reported the accident occurring an hour earlier than she was stating.  When questioned, Ms. A[redacted] became extremely upset and disconnected the call.  Investigator [redacted] also reached out to [redacted] and questioned him about the accident.  He advised that prior to the accident he was taking his wife to her doctor appointment.  When asked when the appointment time was he responded 2PM, then 3PM and then 4PM.  It was explained to [redacted] that SafeAuto is investigating the claim due to the recent policy inception.  [redacted] became upset as well, stating that SafeAuto just doesn’t want to pay the claim.  The investigation is ongoing and currently the investigator is waiting for Ms. A[redacted] to provide the remainder of her requested cell phone records.   If you need any additional information, feel free to contact me.   Sincerely,   [redacted] ###-###-####

I am responding to your letter dated March 20, 2017 regarding a complaint filed by [redacted]. Mr. [redacted]’ complaint is that he has been unable to reach anyone about issuing additional payments for additional damages found to his vehicle. He stated he is owed somewhere close to $2,400.00...

for repairs to his vehicle. He also requested a refund on his last month’s policy payment for the trouble he has been caused.   Chronology: On 2/1/2017 at 1:30 PM, [redacted] reported that he was driving his vehicle when 2 raccoons ran onto the road and his vehicle struck the raccoons. The claim adjuster, Felicia A[redacted] contacted Mr. [redacted] on 2/2/2017 and obtained his statement about the accident, confirming that he was driving when 2 raccoons ran onto the road. The first raccoon hit the front of his vehicle and the second raccoon hit the driver side front tire area. An appraisal was set up at this time for an appraiser to go out to inspect the vehicle. On 2/6/2017, the estimate was completed and sent to Felicia. Felicia called the insured the same day to tell him payment was being issued. A payment was issued that day for $1,353.69. On 2/16/2017, Felicia spoke with Mr. [redacted] and explained the supplement process. On 2/17/2017, a supplement was set up to have an independent appraiser contact [redacted] Auto Repair to re inspect the vehicle. On 2/22/2017, a staff appraiser, Joseph H[redacted], reviewed the independent appraiser’s estimate and sent them a change request on their supplement. On 2/24/2017, Joe H[redacted] sent a 2nd change request to the independent appraiser. On 2/27/2017, Joe H[redacted] sent a 3rd change request to the independent appraiser. On 3/1/2017, there was still no response from the independent appraiser regarding the changes Joe H[redacted] made to the supplement estimate. Joe H[redacted] called the initial shop that the insured went to for an estimate, [redacted] Auto Body, to discuss the damages the shop wrote for. He was unable to reach anyone and left a voicemail. On 3/3/2017, Joe H[redacted] call the independent appraiser and spoke with someone in the office who stated they had not received the request in the office. Joe H[redacted] sent it again and they confirmed receipt. On 3/3/2017, Joe H[redacted] spoke with Mr. [redacted] who stated that he struck 2 raccoons then went off the road and ran over 3 trees causing limbs and rocks to damage the rear bumper and a chip on the roof of his vehicle. This info was not provided in the initial statement. On 3/7/2017, Joe H[redacted] spoke with Mr. [redacted] again to review the additional facts of loss that were not initially provided in the initial statement. Joe Horn advised Mr. [redacted] that he would have the adjuster pull the recorded statement for review. On 3/9/2017, the adjuster Felicia A[redacted] pulled the insured’s recorded statement and there was no mention of the vehicle going off the road. On 3/20/2017, Felicia spoke with Mr. [redacted] who provided additional facts of loss that confirmed his initial statement with the 2 raccoons, then added that his vehicle then ran off the road to the left. There were approximately 4-5 trees along the side of the road, the limbs were hanging low and the branches scraped along the top of the hood, top deck lid and rear bumper. On 3/20/2017, Joe H[redacted]'s supervisor, Darryl G[redacted] spoke with Mr. [redacted] who was upset that the additional damage was not written. Darryl explained to Mr. [redacted] that the estimate was written based on his initial statement of the loss. Mr. [redacted] was advised that his statement has now been updated and that we would process the additional damages. On 3/22/2017, Joe Horn spoke with Mr. [redacted] and explained the supplement process for the additional damage. Joe H[redacted] asked Mr. [redacted] when he could get his vehicle in for repairs at [redacted]. Mr. [redacted] stated he would not be able to leave the vehicle next week but would make arrangements on getting it repaired.  We regret Ms. [redacted]’s initial dissatisfaction with her claim and apologize for any calls that went unreturned. The request for additional payment for additional damages to his vehicle has been addressed. Unfortunately, we are unable to refund any policy premiums to Mr. [redacted].   If I can answer any other questions, please don’t hesitate to call or email me.   Sincerely,   Kristina W[redacted]

I am following up with a response to your letter dated 11/05 regardimg a complaint filed by[redacted]Chronology:- On 11/03/2015, a supplement was submitted by the shop and it was dispatched to anindependent appraiser.- On 11/04/2015, the independent appraiser supplement was received and reviewed.- On 11/05/2015, the Safe Auto appraiser emailed the shop a copy of the supplement foracceptance. Once the shop accepts the supplement, a payment will be issued to the shopdirectly.If I can answer any other questions, please don't hesitate to call or email me.Sincerely:Justin F[redacted]

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted], ID number [redacted].  On March 2, 2015, Ms. [redacted] started an insurance policy with SafeAuto.  The policy cancelled for non-payment on July 2, 2015. The policy covered a 1993 Toyota...

Tercel with liability coverage. Our company offers state minimum limits of liability that keeps you legal to drive. We do go over our limits when a policy is started.  In June, Ms. [redacted] was involved in an accident. She was driving a vehicle that was not covered on her policy.  We regret the situation that Ms. [redacted] has experienced. Unfortunately, we will not be able to accommodate her request for a refund. We have provided insurance coverage on the insured vehicle.  As for her license, we filed a certificate of compliance as requested on July 15, 2015. If there is something more she is needing for the Bureau of Motor Vehicles (BMV), please let us know.   If you have any questions, please feel free to contact me.  Sincerely, Casey M[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find I have no other alternative but to accept the response provided by the business.
Regards, [redacted]

I am writing in response to the letter dated July 6,2016 regarding a complaint filed by Mr. [redacted] states in his correspondence that Safe Auto has not worked his claim in a timely manner and that his settlement was not for the full amount of his damages. Claim Chronology:  The...

accident happened on May 29, 2016 and was reported to Safe Auto as not at fault loss on may 29, 2016. The loss report stated that [redacted] was in the insured vehicle, the 2006 Mercedes Benz C and was struck in the rear end by an unknown vehicle. Claim adjuster Danielle W[redacted] was assigned to investigate the claim on June 1, 2016.  On June 1, 2016 Ms. W[redacted] spoke to [redacted] and took a recorded statement in which he indicated that the other driver ran a red light and struck the 2006 Mercedes Benz C on the driver side rear bumper. Ms. W[redacted] advised [redacted] that we would need to verify the date of the accident because the policy incepted on 05/07/2016. Ms. W[redacted] agreed to provide information to a body shop in which [redacted] could get his vehicle inspected and he would send back a copy of the police report and photos from the scene.  On June 2, 2016 Ms. W[redacted] received an email from [redacted] in which he provided a driver exchange report from the police, photos of the scene of the accident and a note stating he would like to change his body shop. Ms. W[redacted] emailed a response advising that [redacted] could use any shop to repair the vehicle but to keep his appointment with the initial body shop to write the estimate in a timely fashion. Ms. W[redacted] reviewed the exchange report and photos and cleared the coverage issue of policy inception and proceed forward with the claim.  On June 3, 2016 Ms. W[redacted] responded to another email from [redacted] advising him of the limits of the medical coverage on the policy and that she would not be able to make the other driver’s insurance company, [redacted],  accept liability for the accident.  On June 7, 2016 Ms. W[redacted] received an alert that [redacted] had not taken his vehicle in for inspection to the initial body shop. Ms. W[redacted] also received an email from [redacted] that asked how the process was going to work. Ms. W[redacted] responded that if [redacted] accepts the claim then [redacted] would go through [redacted] for the damages but if he wants to go through his insurance then he would need to get the estimate for our claim.  On June 9, 2016 [redacted] called in stating [redacted] had changed their minds and would not be handling the damages to his vehicle and wanted to proceed with the claim.  On June 13, 2016 Ms. W[redacted] received an estimate and an email from [redacted]. The estimate was not completed at the original body shop or the second body shop that he had indicated he was planning on using. Ms. W[redacted] received the estimate and email and responded to [redacted] that because he choose to use a different body shop then initially agreed upon to write the estimate that she would have to get the estimate reviewed. After sending the email Ms. W[redacted] followed up with [redacted] to try and get the estimate reviewed and completed.  On June 14, 2016 Ms. W[redacted] spoke to [redacted] and confirmed that they were almost complete with the repairs to the vehicle even before we had even finished reviewing the inspection of the vehicle. Ms. W[redacted] email [redacted] advising him the status of the claim and that I would call [redacted] to speak to him. I spoke to [redacted] and advised him that the estimate needed to be finalized before we could authorize repairs.  On June 15, 2016 Ms. W[redacted] spoke to [redacted] and they stated because they had started the estimate of [redacted]’s vehicle for [redacted] that it will have to be rewritten under Safe Auto and they would not have time to complete it until June 16, 2016.  On June 16, 2016 returned an email to [redacted] and advised that [redacted] still had not completed his estimate.  On June 17, 2016 [redacted] sent an email advising he would follow up with [redacted] to find out the cause of the delay of his estimate.  On June 20, 2016 Ms. W[redacted] received and responded to another email from [redacted] advising him that [redacted] still had not completed the estimate process.  On June 27, 2016 the estimate of [redacted]’s vehicle was completed and uploaded to Safe Auto. Ms. W[redacted] sent an email asking how he wanted the payment to be sent for the damages to the vehicle.  On June 28, 2016 Ms. W[redacted] received a response from [redacted] that [redacted] did not complete the repairs on his vehicle and asked if he wanted the check made out to [redacted] or a different body shop.  On July 5, 2016 Ms. W[redacted] responded to email to [redacted] that she was unexpectedly out of the office on June 30 and July 1 and was unable to respond until July 5. Ms. W[redacted] made a mistake in quoting the total payment because she though [redacted] had a [redacted] policy and not the [redacted] policy that he does have. She advised him at that time that if he would have the check made out directly to himself  that he would only receive $1178.12. This information was deemed to be incorrect and Ms. W[redacted] would later corrected herself once she caught the error.  On July 7, 2016 Ms. W[redacted] caught the error in her quote to [redacted] and advised him that she made an error and that he would be receiving a check for $3178.12.  On July 8, 2016 Ms. W[redacted] emailed [redacted] to ask how he would prefer to have his check made out to [redacted] and his body shop or to [redacted] and his lienholder.  On July 11, 2016 Ms. W[redacted] received a response from [redacted] that “Yes just send it like that” but did not advise how he would like the check made out. Ms. W[redacted] sent another email and he responded that he would like the check made out to [redacted] and his lienholder but did not provide any lienholder information. Ms. W[redacted] called and left a voice message and emailed [redacted] to try and obtain the lienholder information.  We regret the initial dissatisfaction with this claim and apologize for any delays throughout the process. At this time [redacted] only needs to provide his lienholder information on the insured vehicle 2006 Mercedes Benz C and payment will be issued in the amount of $3178.12 which is the amount  of the estimate $4178.12 minus [redacted]’s $1000 deductible. If I can answer any other questions, please don’t hesitate to call or email me.  Sincerely,  Sean D[redacted]

I am responding to your letter dated 10/26/2015 regarding a complaint filed by [redacted]
[redacted]Chronology:0 On October 9,2015 the claim was assigned to an adjuster Dan V[redacted]. Mr. V[redacted]attempted to contact both our named insured [redacted] and the additional driverand complainant [redacted]...

[redacted] at the phone numbers provided via their policy andgiven when the claim was filed. On October 9,2015 Mr. V[redacted] attempted to contact Ms.[redacted] and Mr. [redacted] with no answer.* On October 10, Mr. V[redacted] attempted to contact Ms. [redacted] and Mr. [redacted] with noanswer.0 On October 12, Mr. V[redacted] attempted to contact Ms. [redacted] and Mr. [redacted] with noanswer.0 On October 13, Mr. V[redacted] attempted to contact Ms. [redacted] and Mr. [redacted] with noanswer.0 On October 14, Mr. V[redacted] attempted to contact Ms. [redacted] and Mr. [redacted] obtained ananswer and took statements. There was a coverage issue associated with this claim inwhich the date of loss needed to be confirmed before the adjuster was able to proceedwith approving coverage for the loss. This information was requested from [redacted]same information was also requested from [redacted] during his statement onOctober 14.0 On October 16, [redacted] added a 2003 Buick Lesabre and [redacted] toher policy. We were advised of one speeding ticket for Mr[redacted]. She was quoted amonthly premium of $197.00. Making the next payment amount due for $303.00.* On October 19, Mr[redacted]'s motor vehicle report (WR) returned and showed fourspeeding tickets and a stop sign violation. This changed the monthly premium fiom$197.00 to $255.00. There was a $100.00 premium adjustment for the additionalviolations. This made the payment amount due change to $403.00.0 On October 20, Ms. [redacted] and Mr. [redacted] sent over the requested information toresolve the coverage issue.0 On October 21,2015 Mr. V[redacted] reviewed the submitted information and resolved thecovera-g e issue.0 On October 22, an appraisal was requested for the vehicle via a photo application.On October 23, the completed appraisal was received which deemed the vehicle a totalloss.On October 26, the total loss adjuster Sherry W[redacted] reviewed the documents and calledMs. [redacted] to advise her of the vehicles value and the total loss process. There was noresponse to the phone call.* On October 27, Ms. W[redacted] attempted to reach Ms. [redacted] again who advised the vehicle isowned by Mr. [redacted] and Ms. W[redacted] discussed the total loss process and value of thevehicle with Mr[redacted].If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Christopher H[redacted]