Cason Construction, Inc.

Dear [redacted]I am writing in response to your letter regarding a complaint that was filed by [redacted].[redacted] submitted her claim to Safe Auto Insurance Company on February 4, 2015 at 22:48P.M. SafeAuto adjuster [redacted] left a voicemail for [redacted] on...

February 5, 2015around 5 P.M.A statement was obtained with [redacted] on February 9, 2015 and her claim is currentlybeing reviewed.Safe Auto Insurance Company apologizes for any delay in contacting [redacted].Should you need anything additional, please feel free to contact me.Sincerely, 
[redacted]###-###-####

I am responding to your letter dated 01/29/2016 regarding a complaint filed by [redacted] in regards to her due date and cancellation date.Ms. [redacted] started an insurance policy with our company on 12/15/2015. Every month she issent two notices. A payment due notice and a cancellation notice....

The cancellation is set by thedate the policy was started. Therefore, Ms. [redacted]'s policy is set to cancel on the 15th of eachmonth at 12:01am.Unfortunately, we are not able to change a cancellation date on a policy. However, we arewilling to work with Ms. [redacted] to get her the due date that will work best for her.On 02/08/2015, I called Ms. [redacted] and left her a voicemail to return my call to assist her withgetting the due date that is convenient for her.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Casey M[redacted]

I am writing in response to your 12/14/2016 letter regarding a complaint that was filed by [redacted].I have spoken with Ms. [redacted] regarding the differences in the estimates and about thesupplement process. Ms. [redacted] now only needs to schedule a repair date and SafeAuto willaddress any...

supplemental damages directly with a body shop of her choice. Ms. [redacted] didadvise she mailed the payment of $1182.38 back to SafeAuto. She did agree for SafeAuto tosend that payment back to her once it is received.Should you have any questions regarding this matter, please contact the undersigned.Sincerely,

Dear [redacted]In acknowledgement of your correspondence dated 2/9/15 regarding a complaint filed by[redacted] complained that SafeAuto has undervalued his 2006 MiniCooper.We have completed a valuation report which takes into consideration [redacted]'svehicle's VIN, year,...

make, model, options, condition, and mileage in his market area.The main point of contention on the vehicle's value involves the conditioning of theengine. [redacted]'s vehicle was in a repair shop for engine repair when it was stolen,when it was stolen it over heated and blew the engine. Accordingly we have conditionedthe engine as needing mechanical work (not because of the blown engine, but because ofthe pre-loss condition).As of the writing of this letter, [redacted] has refused to cooperate with the settlement ofhis claim.If there is any additional documentation that [redacted] would like us to considerregarding the value of his vehicle he can submit them for review. Absent additionaldocumentation we will stand behind our valuation report.If you need any additional information, feel Free to contact me.Sincerely,[redacted]###-###-####[redacted]

I am writing in response to your 11/18/2016 letter regarding a complaint that was filed by [redacted] (Ms. [redacted]). The assigned adjuster Tyler S[redacted] (Mr. S[redacted]) took a statement from Ms. [redacted] regarding her loss on 9/30/2916 and Mr. S[redacted] agreed to pick up Ms. [redacted]’s vehicle. At that...

time, SafeAuto sales department reviewed if there should be Collision/Comprehensive coverage on the vehicle. Unfortunately, it was determine that Ms. [redacted] never added Collision/Comprehensive coverage to the vehicle and at that time we cancelled the request to pick up Ms. [redacted]’s vehicle. Mr. S[redacted] also left a voicemail for Ms. [redacted] explaining that there is no Collision/Comprehensive and SafeAuto would be unable to extend the requested coverage. If you need any additional information, feel free to contact me. Sincerely, Jonathan C[redacted]  Generalist Supervisor ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

I am writing in response to the complaint filed by Mr. [redacted] in regarding to the paymentof his claim.Mr. [redacted] reported he had hit a deer on 5/26/2015 within 10 days of the inception of hispolicy. Throughout the investigative process it was hard to reach Mr. [redacted] as hisphone's voicemail...

was not set up. After reaching him on 5/29/2015 he was advised of theclaim process and his statement was taken. The Special Investigator assigned to the filereviewed all the appropriate background information and coverage was cleared on 6/9/2015.At this time a call was placed to Mr. [redacted]'s Phone number, but it was not answeredand without voicemail he could not be notified. The check for his damages less hisdeductible was issued the same day.If you need any additional information, feel free to contact me.Sincerely,[redacted]###-###-####[redacted]

Dear [redacted]I write in response to the complaint from [redacted] who is listed as the "Named Insured with Safe Autolnsurance Company on [redacted] personal auto policy 0H1242021. The policy inception date was July 12, 2013.With consideration to the complaint from [redacted] please...

consider the following chronology:02-10-2015 [redacted] logged on her Safe Auto account online and removed the UMBl and UMPD coverage.02-10-2015 [redacted] received a $6.00 credit for removing the coverage's.02-10-2015 Monthly payments dropped from $64.00 to $59.00. Not $43.00.02-15-2015 A $10.00 credit was applied after a refund check was voided.02-20-2015 [redacted] paid $43.00 online. Monthly rate $59.00 had a $16.00 credit making $43.00 due.03-20-2015 Paid her monthly rate of $59.00.Policy has been reviewed and the monthly rate was never $43.00 nor does Safe Auto offer apaperless option inOhio. There is an $8.00 installment fee that applies for selecting a monthly payment plan that breaks up the 6month premium by month. [redacted] was made aware of all fees on her application.If needing further assistance you may respond to one of the contact options listed below.Cordially,[redacted]Safe Auto lnsurance Company[redacted]Fax: ###-###-####Ph: ###-###-####

The ambulance was in the turning lane and [redacted] admitted to coming in my lane because she panic and was trying to get out of the way.  I was not on my cell phone and if we have to take this to court I would have my cell phone records subpoena to prove that this is one more lie that [redacted] is claiming to try not take reponsbility of this accident.  It is right there in [redacted] statement that she came in my lane.  So how did I hit her car if she came in my lane?  If I was at fault why don't [redacted] have a copy of my insurance information?  She did not hesitate in gaving me a copy of her insurance card, which I did take a picture of, after she stated that she was at fault.  And the fact still remains that when I spoke to [redacted] she said that when she was contacted by the claims adjuster of Safe Auto they told her to dispute the claim so that they don't have to pay.  Regards,
[redacted]

This letter acknowledges receipt of your correspondence dated 1111611 6, regarding theconcerns of Dorothy McCloe.In resolution of these concerns, SafeAuto has removed the additional driver as requestedand Ms. McCloe's monthly payment has been adjusted to the previous rate.Please be advised that we...

have also provided Ms. McCloe with a detailed letter whichresponds to her specific concern(s) and which may include policy documents that supportour position. Since policy documents may contain information protected by privacylaws, we cannot disclose these documents to the Revdex.com without our insured's consent.If you need any additional information, fell free to contact me.Sincerely,Contact Center ManagerSafe Auto Insurance Company[redacted]Fax: ###-###-####4: ###-###-####Email: [redacted]

I am responding to your letter dated August 30,2015, regarding a complaint filed by Mr.[redacted].Chronology:On August 19,2015, the named insured Mr. [redacted] contacted SafeAuto and filed claimnumber [redacted]. Mr. [redacted] stated he backed from a parking spot and struck afence.On August...

21,2015, the adjuster Mr. L[redacted] obtained Mr. [redacted]'s statement. Mr.[redacted] stated he was at his place of employment in the rear parking lot and backed theinsured vehicle into a fence. Mr. [redacted] identified Mr. [redacted] as an insured passengerand confirmed he suffered injuries as a result of the loss. Mr. L[redacted] then contactedMr. [redacted] to discuss his injury claim. Mr. [redacted] confirmed he sought treatment at anemergency room and was diagnosed with a mild concussion. He stated he was prescribedmuscle relaxer and pain medications. Mr. [redacted], at this time, was unsure if he wouldseek further medical treatment.On August 28,2015, Mr. L[redacted] contacted Mr. [redacted]. Mr. [redacted] wanted to proceedwith the injury settlement. [redacted] requested that the medical specials be paid directlyto him as he wanted to pay the treatment facilities directly. Mr. Lohrman stated SafeAutowill pay the medical specials directly to the providers, but should Mr. [redacted] pay out ofpocket and provide proof of payment, the specials could be issued directly in theclaimant's name.* On August 3 1,2015, Mr. L[redacted] contacted Mr. [redacted] and advised SafeAuto wouldissue the pain and suffering, as well as the medical specials, directly. Additionally, Mr.Lohrman informed Mr. [redacted] that a full release would be drafted for the medicalspecials and pain and suffering. Mr. [redacted] understood that this release would need to besigned and notarized and returned to SafeAuto prior to payment. Mr. L[redacted] thenoffered Mr. [redacted] $250 plus medical specials. Mr. [redacted] agreed to this settlement. Mr.[redacted] signed and returned the full release on this date and Mr. L[redacted] processed theinjury settlement payment for $4,397.62 (including the medical specials and pain andsuffering portion of $250).At this time, Mr. [redacted]'s injury settlement has been resolved and the injury payment issued.If I can answer any other questions, please don't hesitate to call or email meSincerely,Zachary L[redacted] ###-###-####[redacted]

I would like the recorded phone calls that are attached to my account.  It took 2 weeks for me to get a hold of a supervisor to have a issue resolved that should have never happened. Very poor customer service from reps as well as supervisor. Reps refused to give i.d. numbers as well. If I the customer need to file for a court order for these calls please advise me of this as I am getting the run around.
Regards,
[redacted]

I am responding to your letter regarding a complaint filed by [redacted] and [redacted] in regards to an incorrect vehicle identification number being filed with the state of [redacted], insuring a commercial vehicle and a cancellation fee. On 12/16/2015, Ms. [redacted] added the 1999 Chevrolet GMT,...

the vehicle identification number (VIN) that was given was [redacted] On 05/10/2016, Ms. [redacted] called in regarding the letter they received from the state of Kentucky. The representative verified the VIN number and one digit was different that was given in December. The VIN was given as [redacted]. We have sent a new filing to the state to reflect the correct VIN from 12/16/2015 – 05/26/2016. During the call on 05/10/2016, the representative did advise that the vehicle exceeded our underwriting guidelines as we do not insure one ton vehicles. Ms. [redacted] was advised that she would need to find another carrier. On 05/26/2016, Ms. [redacted] called into our office and requested her policy to be cancelled. Ms. [redacted] indicated they were going with another company since we were not able to insure their truck. The representative advised of the $25.00 cancellation fee and the refund amount of $26.95. A refund check was mailed on 05/27/2016 for $29.05. Ms. [redacted] has requested a refund for the time the 1999 Chevrolet GMT was on her policy. We would not be able to provide a refund, as coverage was provided for the vehicle while it was insured with our company. The cancellation was done at Ms. [redacted]’s request and not by our company. If I can answer any other questions, please don’t hesitate to call or email me. Sincerely, Casey M[redacted]

I dont care what they do anymore Im filing charges against them with my lawyer and I am also going on social media to tell everyone they are the worst insurance company, you dont send a bill 4 days after the down payment is received, you have 30 days to pay your bill, they are still harassing me by telephone for their money which they are never getting, I want my 39 dollars back or I will sue and also I think I can get a class action suit because I spoke to many people who are experiencing the same thing but they are afraid to report them, Im not, I can get get a lot more than 39 dollars when I go t court, thank you connie seaseTell us why here...

I am responding to your letter dated 10/29/2015 regarding a complaint filed by [redacted]in regards to her policy.*On 02/24/2015, Ms. [redacted] started a policy with SafeAuto. At that time, she was setup on a two pay plan. Therefore, she paid for three months at a time.*Ms. [redacted] called on...

05/08/2015 to get her payment information and at that time sheasked to change her pay plan to monthly. The representative advised the payment wasdue no later than 05/23/2015 and advised Ms. [redacted] to call back on Monday.*On 05/21/2015, Ms. [redacted] called to change her pay plan. She was advised that wecannot change a pay plan in the middle of a six month term. The representativeapologized that Ms. [redacted] was given incorrect information on the prior call aboutchanging the pay plan. Again, Ms. [redacted] was advised that her policy would cancel on05/24/2015. Ms. [redacted] acknowledged the cancel date and stated that she was going togo elsewhere, as she didn't like being told wrong information.*On 06/05/2015 at 10:20PM, Ms. [redacted] called and started a new policy after she wasinvolved in an accident.In further review, Ms. [redacted]'s license were suspended due to being uninsured during thetime of an accident. We were not able to complete an Indiana Certificate of Compliance tovalidate insurance for the time of the accident as she was not insured with our company at thattime. This resulted in a fine and suspension. Therefore, we will not be able to honor her requestfor reimbursement.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Casey M[redacted]Phone: ###-###-####Fax: ###-###-####

Paper I received in the mail on the 21st of March after purchasing my quote on the 11th of March online. I called safe auto on the 14th and questioned them about what I was seeing online as it said I had a balance of 594.00 due.mind you I never received anything in mail nor did anyone call me and tell me that my rate would change. I had to find this out by going to safe auto website and logging on to my account to see a super high bill that was due! The photo of this paper is what I paid for because this was quoted. Prior to paying the down payment of 218.00 I was never informed by any representative nor was it online about a possible rate change. So basically they took my money then change my rate to a higher rate now they are saying that I have an amount due. That is not lawful to take a customer's money and not notify them anything about a possible rate change and then a day later up rate them. This company could possibly looking at a lawsuit(s).

We have received the rejection from Mr. [redacted] in regards to complaint ID [redacted] and have acknowledged and read the bulletin provided. At this time, we still feel we do not owe diminished value to a third party in Texas. Again, even though we feel we do not owe a diminished value claim to Mr. [redacted], we have made a voluntary  payment offer to simply settle this claim. At this time, the offer of $250.00 is the most Safe Auto is willing to offer.  Sincerely,  Justin F[redacted]

We are responding to your letter regarding a complaint filed by [redacted] in regards to a policy cancellation.? Ms. [redacted] went online and got a quote on our website on 01/15/2017. The quote was started with a speeding ticket on 09/08/2016 and one at fault accident on 11/15/2016. ? We...

received the Motor Vehicle Report (MVR) and the Comprehensive Loss Underwriting Exchange (CLUE) report on 01/24/2017. Additional violations and accidents came back on the reports. - 07/08/2016 Improper lane change MVR - 07/08/2016 At fault accident MVR - 10/26/2015 At fault accident CLUE - 03/20/2015 At fault accident CLUE ? Ms. [redacted] has exceeded our guidelines for violations. We sent a cancel notice on 01/25/2017 with a future cancellation date of 02/06/2017. If I can answer any other questions, please don’t hesitate to call or email me. Sincerely, Casey M[redacted]

January 24, 2017 Re:     Complainant : [redacted]           [redacted]
         [redacted]          Insuring Company :...

Safe Auto Insurance Company          NAIC Number : [redacted]
 Dear [redacted]:  We are responding to your letter regarding a complaint filed [redacted] in regards to her payment amount. On 12/30/2016, Ms. [redacted] started a policy online through our website. She did not disclose any violations. The policy was started with a Homeowners discount and a discount for having prior insurance. The six -month premium was $230/$49 a month. We received the Comprehensive Loss Underwriting Exchange (CLUE) report, it revealed 3 accidents in the past 3 years. The six-month premium increased to $300/$60 a month. We mailed a notice of payment due on 1/03/2017 for $71 with a due date of 1/10/2017. No payment was received. A notice of cancellation was mailed on 1/11/2017 with a future effective date of 1/27/2017. We did not receive the requested proof to retain the Homeowners discount and the proof of prior insurance. Therefore, Ms. [redacted] six-month rate has increased to $393/$76 a month. If the proof is sent in we can apply the discounts and lower the rate. If I can answer any other questions, please don’t hesitate to call or email me.  Sincerely,  [redacted] 
[redacted] Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]

I am responding to the complaint filed by [redacted] in regards to a refund check.? Ms. [redacted] requested to cancel her policy on 01/25/2017 at 6:49 PM. ? A notice of cancellation was mailed on 01/26/2017, which included a refund check for $228. 01/26/2017 13:25:13 Refund check...

#7608137 for $228.00 sent to: [redacted]We have not received any return mail. If the refund has not been received, we can re-issue a new check after 60 days. Prior to 60 days, we would charge a $26 stop-payment fee on the outstanding refund check. If I can answer any other questions, please don’t hesitate to call or email me. Sincerely, Casey M[redacted]