I'm sorry that this issue has taken this long to be resolvedI've entered in the $refund as requested, and have sent [redacted] an email addressing most of the concerns listed hereI've asked for the opportunity to further discuss these concerns over the phone so that we can make sure we are addressing these areas internally and making for an overall better customer experience
Hello***, I'm sorry for your experiences with Merchant Warehouse and our tech support teamThis is being looked into and I will follow up with you once I have a solution Thank you in advance for your patience Cordially, ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowyou took $out of my account in December not $and my records show I first called your company November and that was the first message I left for the cancellation department, I have never spoke to anyone in that department have left message but they have never returned my call Regards, [redacted] ***
I have provided feedback to the customer in regards to the fees that were unclear and am awaiting further information to continue to help get this issue rectifiedI'm hopeful once we receive that, we'll be able to reach a satisfactory resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, The mailing address has been updated to [redacted] **, [redacted] , NJ [redacted] - a check in the amount of $will be mailed out to you.Thank you, Client Services
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [None of the machines work, they worked for transactions and it didnt work the rest of the weekend] Regards, [redacted]
Hello, I have issued a refund for account [redacted] (WWW.BUILDINGSANDCASTLESLLC.COM) in the amount of $for the month of October You already received the $and the rest of October is being refunded in amount of $29.95.Another refund has been issued in the amount of $for account [redacted] (BUILDING SANDCASTLES, LLC)The total amount you will be receiving is $which will be mailed [redacted] SC ***.Thank you, ***
We have confirmed that both of the Genius CEDs in question are now workingWe have put the gift card order on hold (the customer's card has not yet been charged) until we are sure that everything is working to the customer's satisfactionWe're hopeful this should resolve this particular issue
Hello, Thank you for contacting Merchant Warehouse via the Revdex.com.Account #BUILDING SANDCASTLES, LLC [redacted] - called in to cancel on 10/22/- received form 11/6/to cancel Last bill was for the month of October in the amount of $(because account was closed after the 2nd business day of the month) fees for October were debited in early NovemberAccount # WWW.BUILDINGSANDCASTLESLLC.COM [redacted] - called in to cancel on 10/22/- received form 10/24/to cancelLast bill was for the month of October in the amount of $(because account was closed after the 2nd business day of the month) fees for October were debited in early NovemberIf you have further questions about debits, please email me at [redacted] @merchantwarehouse.comThank you, ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The method of communicating the substantial change in fees was not sufficientPrinting a cryptic message at the top of one month's bill is not enoughA distinct email about the change or a contract amendment was in orderPlease see the attachmentsThis is the ONLY communication that I receivedAnd, like most customers, I mainly rely on the real time reporting data -Not the monthly statement.A refund at the cost of Merchant Warehouse is still in order Regards, [redacted] ***
Hello, I am very sorry to hear about your experiences with Merchant Warehouse, now known as CayanWe have closed out your account and and submitted a refund request for the month of December in the amount of $Moving forward we hope that your business will continue to grow and succeed and we will be able to offer different card processing options for multiple devices.Thank you, Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My mailing address is: [redacted] **, [redacted] , NJ ***Please confirm you had made the changes to the check being mailed to me] Regards, [redacted]
In looking over this merchant’s banking, it appears this is a net spending account which only allow certain deposits such as payroll deposits, tax refunds or government depositsWhen her application went through, our system could not differentiate, as the routing number and account are real, but this is actually a Net Spend account that only allows certain deposits.This is why she received a reject as the bank could not locate the accountIf the merchant has a saving account, we could deposit and debit from there as long as the DBA of her business is attached to the savings account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is not yet resolved - I am still poring over the figures in the account attempting to make sense of the fees and their accounting processes (ie including non-authorized transaction amounts with the authorized transaction amountsUnauthorized transactions have not been processed, yet the account summary suggests otherwise.)Additionally, there appear to be a large number of uniquely different types of fees that I'm awaiting an explanation for Regards, [redacted] ***
I have spoken with [redacted] and have agreed that we did not handle this process correctly for her, so we are going to be issuing a refund for $which will be sent via check on Monday to the address we have on fileWe are going to make sure that we address the correct handling of this issue with the sales team; [redacted] 's sales representative was unfortunately under the impression that fees would automatically be waived when someone doesn't process, but it is a rebate after they've been charged
Hello,Per our conversation, I am authorized to refund to you the difference of $back to your account, regarding the fees increase from Auth.netThis is a one time courtesy and going forward you will be charge the $per monthI am sorry that you did not receive the email communication from last Jan Thank you
Hello ***, I am unable to locate your accountPlease provide me with your digit merchant ID number so that I can review and assist you with your needsPlease let me know if you have additional questions or concerns.Thank you, ***@***
I'm sorry that this issue has taken this long to be resolvedI've entered in the $refund as requested, and have sent [redacted] an email addressing most of the concerns listed hereI've asked for the opportunity to further discuss these concerns over the phone so that we can make sure we are addressing these areas internally and making for an overall better customer experience
Hello***, I'm sorry for your experiences with Merchant Warehouse and our tech support teamThis is being looked into and I will follow up with you once I have a solution Thank you in advance for your patience Cordially, ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowyou took $out of my account in December not $and my records show I first called your company November and that was the first message I left for the cancellation department, I have never spoke to anyone in that department have left message but they have never returned my call Regards, [redacted] ***
I will be satisfied once I get an official letter stating that my account has been closed, and I have NOT received my credit yetRegards,
I have provided feedback to the customer in regards to the fees that were unclear and am awaiting further information to continue to help get this issue rectifiedI'm hopeful once we receive that, we'll be able to reach a satisfactory resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, The mailing address has been updated to [redacted] **, [redacted] , NJ [redacted] - a check in the amount of $will be mailed out to you.Thank you, Client Services
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [None of the machines work, they worked for transactions and it didnt work the rest of the weekend] Regards, [redacted]
Hello, The $was paid on 9/This transaction exceeded the average ticket amount which is why it was held under review Thank you,
Hello, I have issued a refund for account [redacted] (WWW.BUILDINGSANDCASTLESLLC.COM) in the amount of $for the month of October You already received the $and the rest of October is being refunded in amount of $29.95.Another refund has been issued in the amount of $for account [redacted] (BUILDING SANDCASTLES, LLC)The total amount you will be receiving is $which will be mailed [redacted] SC ***.Thank you, ***
We have confirmed that both of the Genius CEDs in question are now workingWe have put the gift card order on hold (the customer's card has not yet been charged) until we are sure that everything is working to the customer's satisfactionWe're hopeful this should resolve this particular issue
Hello, Thank you for contacting Merchant Warehouse via the Revdex.com.Account #BUILDING SANDCASTLES, LLC [redacted] - called in to cancel on 10/22/- received form 11/6/to cancel Last bill was for the month of October in the amount of $(because account was closed after the 2nd business day of the month) fees for October were debited in early NovemberAccount # WWW.BUILDINGSANDCASTLESLLC.COM [redacted] - called in to cancel on 10/22/- received form 10/24/to cancelLast bill was for the month of October in the amount of $(because account was closed after the 2nd business day of the month) fees for October were debited in early NovemberIf you have further questions about debits, please email me at [redacted] @merchantwarehouse.comThank you, ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The method of communicating the substantial change in fees was not sufficientPrinting a cryptic message at the top of one month's bill is not enoughA distinct email about the change or a contract amendment was in orderPlease see the attachmentsThis is the ONLY communication that I receivedAnd, like most customers, I mainly rely on the real time reporting data -Not the monthly statement.A refund at the cost of Merchant Warehouse is still in order Regards, [redacted] ***
Hello, I am very sorry to hear about your experiences with Merchant Warehouse, now known as CayanWe have closed out your account and and submitted a refund request for the month of December in the amount of $Moving forward we hope that your business will continue to grow and succeed and we will be able to offer different card processing options for multiple devices.Thank you, Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My mailing address is: [redacted] **, [redacted] , NJ ***Please confirm you had made the changes to the check being mailed to me] Regards, [redacted]
In looking over this merchant’s banking, it appears this is a net spending account which only allow certain deposits such as payroll deposits, tax refunds or government depositsWhen her application went through, our system could not differentiate, as the routing number and account are real, but this is actually a Net Spend account that only allows certain deposits.This is why she received a reject as the bank could not locate the accountIf the merchant has a saving account, we could deposit and debit from there as long as the DBA of her business is attached to the savings account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is not yet resolved - I am still poring over the figures in the account attempting to make sense of the fees and their accounting processes (ie including non-authorized transaction amounts with the authorized transaction amountsUnauthorized transactions have not been processed, yet the account summary suggests otherwise.)Additionally, there appear to be a large number of uniquely different types of fees that I'm awaiting an explanation for Regards, [redacted] ***
I have spoken with [redacted] and have agreed that we did not handle this process correctly for her, so we are going to be issuing a refund for $which will be sent via check on Monday to the address we have on fileWe are going to make sure that we address the correct handling of this issue with the sales team; [redacted] 's sales representative was unfortunately under the impression that fees would automatically be waived when someone doesn't process, but it is a rebate after they've been charged
Hello,Per our conversation, I am authorized to refund to you the difference of $back to your account, regarding the fees increase from Auth.netThis is a one time courtesy and going forward you will be charge the $per monthI am sorry that you did not receive the email communication from last Jan Thank you
Hello ***, I am unable to locate your accountPlease provide me with your digit merchant ID number so that I can review and assist you with your needsPlease let me know if you have additional questions or concerns.Thank you, ***@***