Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The method of communicating the substantial change in fees was not sufficient. Printing a cryptic message at the top of one month's bill is not enough. A distinct email about the change or a contract amendment was in order. Please see the attachments. This is the ONLY communication that I received. And, like most customers, I mainly rely on the real time reporting data -Not the monthly statement.A refund at the cost of Merchant Warehouse is still in order.
Regards,
[redacted]
I'm so sorry to hear about your experience. I have approved the refund of $32.95 that was pending in our system; you will receive that back into the bank account on file no later than Friday, February 13.I've also opened case number [redacted] to close your account; you will not need to send any forms...
back to us, this case will take care of everything for you and ensure you are not charged any further fees. This case will be completed by Friday.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.Building Sandcastles submitted both cancellation forms on October 22 your customer service missed the second cancellation form on that date. I was billed in December for both accounts in December for both accounts at the higher unauthorized amount of $39.95 each. This put my account in overdraft costing $105 in overdraft fees. You then both credited $9.99 for each account. I want the amount listed in my original compliant credited to my account. Obviously the info from [redacted] below is not complete. Please credit my account ASAP.
Regards,
[redacted]
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. In regards to helping the matter, I finally spoke to a supervisor , [redacted], I believe his name. He , after at least 6 phone calls, has been the only one to really listen and is trying to help. He also agreed, after purchasing 3 different items - 2 phones, a tablet, and the reader doesn't work, that it is unusual that it doesn't work on any of them and now adding an I pad to the list. Still doesn't resolve the problem , but at least I have someone that is listening.
Regards,
[redacted]
Hello,Per our conversation, I am authorized to refund to you the difference of $140.00 back to your account, regarding the fees increase from Auth.net. This is a one time courtesy and going forward you will be charge the $15.00 per month. I am sorry that you did not receive the email...
Hello, I'm sorry about your experience with Merchant Warehouse. Please know that your account is closed and a refund was submitted and sent on 12/4/14.Thank you for reaching out and allowing us to assist you.Thank you, [redacted]
Hello, The mailing address has been updated to 2[redacted], NJ [redacted] - a check in the amount of $209.85 will be mailed out to you.Thank you, Client Services
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
[None of the machines work, they worked for 3 transactions and it didnt work the rest of the weekend]
Regards,
[redacted]
I have open a case to have the money refunded back to your account. The refund should take 7-10 business days. I will give you a call next Wednesday to see if you have received your refund.
Mr [redacted],I do apologized and have explain to you that when a supervisor is not available, we email me them with all your information for a call back within 24 hours. In this case, I am sorry that has not happened.I did email the SVP, [redacted], who I believed you spoke to concerning this issue. Again I apologized that a customer supervisor never reached out to you.Thank you!
Hi [redacted],I apologize for any inconvenience and will be refunding you the disputed amount of $32.75. The refund will come in the form of a check to the address that we have on file; please expect to see this in the next 10 business days.Best regards,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The method of communicating the substantial change in fees was not sufficient. Printing a cryptic message at the top of one month's bill is not enough. A distinct email about the change or a contract amendment was in order. Please see the attachments. This is the ONLY communication that I received. And, like most customers, I mainly rely on the real time reporting data -Not the monthly statement.A refund at the cost of Merchant Warehouse is still in order.
Regards,
[redacted]
Hello, per our conversation earlier today, let me research this further and I will respond back to you by Wednesday.Thank you.
I'm so sorry to hear about your experience. I have approved the refund of $32.95 that was pending in our system; you will receive that back into the bank account on file no later than Friday, February 13.I've also opened case number [redacted] to close your account; you will not need to send any forms...
back to us, this case will take care of everything for you and ensure you are not charged any further fees. This case will be completed by Friday.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.Building Sandcastles submitted both cancellation forms on October 22 your customer service missed the second cancellation form on that date. I was billed in December for both accounts in December for both accounts at the higher unauthorized amount of $39.95 each. This put my account in overdraft costing $105 in overdraft fees. You then both credited $9.99 for each account. I want the amount listed in my original compliant credited to my account. Obviously the info from [redacted] below is not complete. Please credit my account ASAP.
Regards,
[redacted]
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. In regards to helping the matter, I finally spoke to a supervisor , [redacted], I believe his name. He , after at least 6 phone calls, has been the only one to really listen and is trying to help. He also agreed, after purchasing 3 different items - 2 phones, a tablet, and the reader doesn't work, that it is unusual that it doesn't work on any of them and now adding an I pad to the list. Still doesn't resolve the problem , but at least I have someone that is listening.
Regards,
[redacted]
Hello,Per our conversation, I am authorized to refund to you the difference of $140.00 back to your account, regarding the fees increase from Auth.net. This is a one time courtesy and going forward you will be charge the $15.00 per month. I am sorry that you did not receive the email...
communication from last Jan 2014. Thank you
Hello, I'm sorry about your experience with Merchant Warehouse. Please know that your account is closed and a refund was submitted and sent on 12/4/14.Thank you for reaching out and allowing us to assist you.Thank you, [redacted]
Hello, The mailing address has been updated to 2[redacted], NJ [redacted] - a check in the amount of $209.85 will be mailed out to you.Thank you, Client Services
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
[None of the machines work, they worked for 3 transactions and it didnt work the rest of the weekend]
Regards,
[redacted]
I have open a case to have the money refunded back to your account. The refund should take 7-10 business days. I will give you a call next Wednesday to see if you have received your refund.
Hello,Would it be possible to add on your DBA to the account that you want to have your deposits and debits to?
Hello,Attached are the documents requested.Regards,[redacted]
Mr [redacted],I do apologized and have explain to you that when a supervisor is not available, we email me them with all your information for a call back within 24 hours. In this case, I am sorry that has not happened.I did email the SVP, [redacted], who I believed you spoke to concerning this issue. Again I apologized that a customer supervisor never reached out to you.Thank you!
Hi [redacted],I apologize for any inconvenience and will be refunding you the disputed amount of $32.75. The refund will come in the form of a check to the address that we have on file; please expect to see this in the next 10 business days.Best regards,