CBCS

Hello,Thank you for clarifying and I apologize for not being more specific. I accept CBCS's response and agree to close satisfactorily this complaint.Thank you both.Regards,
[redacted] [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Please accept this response to the complaint we received with regard to Mr.[redacted] on December 24, 2015. Mr. **’s account was placed with CBCS byour client, [redacted], on November 9, 2015. CBCS closed and returned thisaccount to [redacted] on December 31, 2015.Upon receiving this complaint,...

CBCS immediately stopped all collection activityon this account and notified [redacted] of Mr. **’s dispute. [redacted]advised CBCS that they did not have any insurance information to bill at the timeof service and had received returned mail in their efforts to contact Mr. **.CBCS located Medicaid information for Mr. ** and provided it to [redacted]for billing purposes. [redacted] submitted the claim to Medicaid on December16, 2015.We have verified no reference to this account by CBCS is on file with any of theConsumer Reporting Agencies. Mr. ** may direct future account inquiries to[redacted], using reference number [redacted], at the following address:[redacted] Avenue, Detroit, MI 48201.

Please accept this response to the complaint we received with regard to [redacted] on May 12th, 2017. Mr. [redacted]’s accounts were placed with CBCS by [redacted] on April 10, 2017. CBCS closed and returned this account to [redacted] on May 19, 2017. Upon receiving this complaint, CBCS immediately stopped all collection activity on this account and notified [redacted] of Mr. [redacted]’s dispute. In response, [redacted] reviewed the complaint and verified the total balance with CBCS, of $178.50. In addition, [redacted] informed CBCS that the balance is due to co-payment obligations that remain after your Medicare Part D coverage was billed and applied. [redacted] provided CBCS with validation which was mailed to Mr. [redacted] separately on May 22, 2017. Mr. [redacted] may direct future account inquiries to [redacted], using reference number [redacted], at the following address: [redacted] 
[redacted] Sincerely, Angelica W[redacted] Compliance Officer ###-###-####

Please accept this response to the complaint we received with regard to [redacted] on May 18, 2017. Ms. [redacted] account was placed with CBCS by PP&L Electric Utilities, on August 5, 2016. Upon receiving this complaint, CBCS investigated the Consumer’s concerns with...

CBCS’ handling of her account and also notified PP&L Electric Utilities of the complaint received. During our investigation, CBCS determined that Ms. [redacted] set up an automatic payment arrangement with CBCS to pay her total balance of $622.43 over the phone on August 25, 2016. On that date, Ms. [redacted] set up 12 monthly payments, with the first payment of $61.43 to be made on September 23, 2016 and then 11 monthly payments of $51.00 on the 23rd of each month beginning October 23, 2016 and ending August 23, 2017. Ms. [redacted] payment plan was fulfilled for the months of September, October and November of 2016. However, when CBCS attempted to process Ms. [redacted] scheduled December monthly payment of $51.00, the payment was declined. In accordance with CBCS policy, future payments were terminated at that time.. CBCS attempted to notify Ms. [redacted] via telephone on December 27, 2016 and received no answer. PP&L Electric Utilities requested CBCS to close and return this account on January 30, 2017. During a phone call with CBCS on May 18, 2017, it was discovered that a CBCS agent inaccurately stated that her account was paid in full instead of telling her the account was returned to PP&L Electric Utilities with her remaining unpaid balance. This conversation has been sent to CBCS’ Quality Assurance Department for review and remediation with the Agent. On that same day, Ms. [redacted] called back in to CBCS, where she was told the correct status of her account by a Supervisor. We regret any confusion arising from this situation. Our goal is to create a positive experience for all consumers we serve. Ms. [redacted] should direct future account inquiries to PP&L Electric Utilities using reference number [redacted] at the following address: [redacted]
[redacted] Sincerely, Angelica W[redacted] Compliance Officer ###-###-####

Please accept this response to the complaint we received with regard to Mr. [redacted] on October 17, 2016. Mr. [redacted]’s account, CBCS account number [redacted], was placed with CBCS On November 30, 2015 by our client, [redacted] in the amount of $2657.75.CBCS’ records show that on December 1,...

2015 CBCS mailed a letter to Mr. [redacted] at an address of [redacted], notifying him of his right to dispute the account. In addition, CBCS shows 3 additional attempts to contact Mr. [redacted] by mail at the same address.CBCS mailed validation of this account to Mr. [redacted] on September 19, 2016, after receiving a verbal dispute. To avoid confusion, CBCS has enclosed this validation for Mr. [redacted]’s review.Upon receiving this complaint, CBCS immediately stopped all collection activity on this account, notified [redacted] of Mr. [redacted]’s dispute. On October 24, 2016 [redacted] notified CBCS that a credit in the amount of $2657.75 was applied to this account. As a result, CBCS closed and returned this account with a $0.00 balance. In addition, CBCS has requested the Consumer Reporting Agency remove this account from Mr. [redacted]’s credit report.Mr. [redacted] may direct future account inquiries to [redacted], using reference number [redacted]0, at the following address: [redacted]Sincerely,Angelica W[redacted]###-###-####

I reviewed the response made by the business in reference to complaint ID 11102200, and find the resolution is satisfactory to me.

Please accept this response to the complaint we received with regard to Mr.[redacted]. Mr. [redacted]’s account was placed with CBCS by our client,[redacted] Hospitals, on March 8, 2013. CBCS closed and returned thisaccount to [redacted] Hospitals on April 19, 2016.Upon receiving this...

complaint, CBCS immediately stopped all collection activityon Mr. [redacted]’s account and notified [redacted] Hospitals of his dispute.In response, CBCS obtained validation and mailed it directly to Mr. [redacted] onApril 20, 2016.CBCS reviewed its client’s system and verified [redacted] Hospitals maileda total of 10 statements and made three phone calls to Mr. [redacted] between May15, 2012 and February 19, 2013. Additionally, CBCS confirmed a total of 4 letterswere mailed to Mr. [redacted] by CBCS between March 11, 2013 and January 20,2016.Mr. [redacted]’s may direct future account inquiries to [redacted] Hospitals,using reference number [redacted]-2, at the following address: [redacted]Southeast, Suite 200, Grand Rapids, MI 4954

Please accept this response to the complaint we received with regard to [redacted] on December 6, 2016. Ms. [redacted]’s account was placed with CBCS by our client, [redacted] Medical Center (Inpatient MCare), on November 22, 2016. CBCS closed and returned Ms. [redacted]’s account to [redacted] Medical Center...

(Inpatient MCare) on December 14, 2016.Upon receiving this complaint, CBCS immediately stopped all collection activity on this account and notified [redacted] Medical Center (Inpatient MCare) of Ms. [redacted]’s dispute. In response, [redacted] Medical Center (Inpatient MCare) provided CBCS with validation. CBCS mailed this validation to Ms. [redacted] on December 14, 2016.Ms. [redacted] may direct future account inquiries to [redacted] Medical Center (Inpatient MCare), using reference number1[redacted] at the following address: [redacted], Menands, NY 12204.Sincerely,

Please accept this response to the complaint we received with regard to [redacted] on March 29, 2016. Ms. [redacted]’s accounts were placed with CBCS by our client, [redacted], on July 15, 2014.Upon receiving notification of Ms. [redacted]’s complaint, CBCS immediately...

stopped all collection activity on these accounts and notified [redacted] of Ms. [redacted]’s dispute. [redacted] advised CBCS Ms. [redacted] has no responsibility for these balances. As a result, CBCS submitted a request to close and return this account to [redacted] on April 4, 2016.Ms. [redacted] may direct future account inquiries to [redacted], using reference numbers [redacted] and [redacted], at the following address: [redacted].Sincerely,Angelica W[redacted]

Please accept this response to the complaint we received with regard to [redacted] on May 15, 2017. Mr. [redacted]s account was placed with CBCS by [redacted] Energy on May 2, 2016.Upon receiving this complaint, CBCS immediately stopped all collection activity on this account and notified [redacted]...

Energy of Mr. [redacted]s dispute. In response, [redacted] Energy notified CBCS that the last payment received for this account was on October 16, 2015. They received a move out request per their website on December 5, 2015. The charges for this account are for unpaid services prior to service cancellation. [redacted] Energy verified the total balance of $136.19. [redacted] Energy also provided the enclosed validation for Mr. [redacted]s review.In addition, CBCS verified that Mr. [redacted] was signed up for email billing and statements were sent to [redacted][email protected] . They also indicated that they mailed a statement to Mr. [redacted]s residence on November 15, 2016 informing of the past due balance. CBCS sent letters to Mr. [redacted]s residence on May 4, 2016, June 8, 2016, July 12, 2016 and August 31, 2016.CBCS sent a request to Transunion to remove this account from Mr. [redacted]s credit report on May 16, 2017 and closed and returned this account to [redacted] Energy on May 22, 2017.Sincerely,Angelica W[redacted]Compliance Officer

Please accept this response Complaint number [redacted].

I am satisfied with CBCS's response however, I am requesting this be removed from my credit scoring.  Due to CBCS actions, my credit score has dropped from 750 to 645.  I am unable to accept the response until it is confirmed that this collections issue will be removed from my credit scoring.  Please respond to let me know how to make this possible.
Regards,[redacted]

February 13, 2017[redacted]Revdex.com of Central Ohio, Inc.1169 Dublin RoadColumbus, OH 43215-1005Re: [redacted]Complaint Number [redacted]Please accept this response to the complaint we received
with regard to [redacted]. Mr. [redacted]s’ accounts were placed with CBCS by
three of our...

clients, Doctors Hospital, Riverside Methodist Hospital, and Grant
Medical Center. Upon receiving Mr.
[redacted]s’ complaint, CBCS verified a payment in the amount of $863.91 was applied
to the above listed accounts with service dates in 2012. As a result CBCS
closed and returned these accounts to our clients as settled.During January and
February 2017, CBCS spoke with you regarding the above listed accounts with
service dates in 2013, which remained open in our office at that time. CBCS
closed and returned these accounts to our clients on February 13, 2017. We
regret any confusion arising from this situation. Our goal is to create a
positive experience for all consumers we serve. Mr. [redacted]s may contact me at the number below if he has any
questions or he may direct future account inquiries to our client, Ohio Health,
at the following address: PO Box 7527, Dublin, OH 43216 Sincerely, Angelica W.[redacted] Compliance Officer [redacted]

Please accept this response to the complaint we received with regard to [redacted] on March 15, 2016. Mr. [redacted]’s account was placed with CBCS by our client, [redacted], on June 25, 2015. CBCS closed and returned this account to [redacted] on February 12, 2016.Upon receiving this...

complaint, CBCS notified [redacted] of Mr. [redacted]’s dispute. [redacted] advised CBCS that this account was not paid in full by insurance. [redacted] further advised that a copy of the final bill was provided to Attorney [redacted]’ office on November 21, 2011. [redacted] provided CBCS with validation, which was mailed directly to Mr. [redacted] on February 12, 2016. . We have verified that no reference to this account by CBCS is on file with any of the three major consumer reporting agencies.Mr. [redacted] may direct future account inquiries to [redacted], using reference number [redacted], at the following address: [redacted] Road, Columbus, OH 43213.

I received a letter dated 8/21/2015 from CBCS, to collect $26.84 for an old Baltimore Gas & Electric bill. I am sure this is a false charge because:
--I haven't lived in Baltimore for over 3 years
--Since then I have had credit reports run, and only had 1 issue of a parking ticket in Denver, which I then paid
--My BGE bills were paid on time & always, via automatic payments.
I googled CBCS & saw other complaints that they are a scam.