Our General Manager personally reached out to Ms [redacted] after receiving her correspondence thru your organization and apologized for her frustration and our confusion over her attempts to reclaim her trade in and make her refund timely We were able to come to amicable terms with her to finalize her purchase of the new vehicle she originally wanted and the deal has now been finalized We believe the client is now satisfied and thank her for bringing this disorganization to our attention so we can address it in our processes and training Thank You, Stephanie U**, Controller
Our General Manager has personally reached out to Mr [redacted] and they have arranged a meeting this Friday, the 18th to review his complaint and work out an amicable solution to this customers concerns
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I reject there response for the reason that they are incorrect about the outcomeThey where looking into another warranty that I have for the vehicle to see if it would be coveredthe response from the other warranty was that it would not be coveredIf it would have been covered they would have repaired the vehicle but since it was not covered they would be loseing money if they would have split the cost with meThey also will not honor the three oil changes and a full detail of the vehicle anymorethis dealership is not customer orientedThey are out to make the customer come back to make repairs that should have been caught in the first place.Thank You, [redacted]
[redacted] , our General Manager has been in contact with [redacted] and she has now brought her vehicle in for the repairs initially promised to her We provided her a rental car and the repairs to her vehicle at No Charge to the customer We apologize for her frustration in trying to schedule and contact us earlier and appreciate her reaching out so we could rectify the situation We believe at this point she is now happy with her purchase and transaction
We have met with this customer and while we have not handled this transaction inappropriately, acknowledge we will not be able to satisfy his concerns We have agreed to take the vehicle back and refund him completely S Uva, Controller
Dear Stephanie U**, I am not seeking a "Trade In" for my vehicle in which the interior has been changed without my consent.Showcase Honda needs to replace my car Honda CRV that has continued to Outgas daily from the chemicals placed in it.I prefer a Payoff of the current balance due on the loan so that I can find my own replacement to avoid future chemical issuesThis is a serious health issue for me and this ongoing issue has caused severe muscle aches and spasms along with the original symptomsI need this addressed immediately [redacted]
it is my understanding our Pre-Owned Director has made arrangements with Ms [redacted] to repair her vehicle as originally promised and address the concerns on her contract If Ms [redacted] still has concerns, if she'd contact me directly @ ###-###-#### Thank You, S Uva-
Our General Manager reached out to [redacted] yesterday, 9/13/ We immediately went about the process of trying to secure a like vehicle he ordered and found one from another local dealership, concidentally the vehicle we had on order also arrived this morning We have arranged for delivery of the vehicle this evening, Sept14th and [redacted] assures us he is happy at this point We certainly apologize for the lack of communication with him and will ensure his delivery process go smoothely from this point forward [redacted] ***ControllerShowcase Honda
Ms [redacted] and her fiancée came into the store this past Saturday and picked up their check reimbursement for the rims We also verified there is a Gap policy on the vehicle they purchased We apologize for her frustration in not timely returning her calls We believe we have now resolved this matter to our mutual satisfaction
Our Service Director has been in contact with Ms***. They are to setup a convenient time for her to come in and review our recommended repairs with one of our more experienced technicians. Should she still feel we 'over estimated' the work needing to be done on her vehicle we
will happily refund her diagnostic fee. As always, we appreciate our customers bringing our short comings to the table and allowing us the opportunity to address their concerns. S U**, Controller
Our Customer Loyalty Manager, Bonnie F* has attempted on several occasions to contact Mr*** We are certainly willing to work with him to get his windshield repaired, however he hasn't contacted us back. If he could call MsF* ***@ *** we will make
arrangements!
The customers repair was done by specific direction of the warranty company that paid for the repairsThe client asked us to see if they would cover anything else which we did, but the items were not authorized by the company.After speaking with the Service Manager in a very loud tone the customer
was referred to the General ManagerAfter speaking with the client the General Manager authorized for our delaership to pay for half of the repairs out of goodwill thus spliting the cost on the non covered repair with the client.The customer than began the same loud tone with the General Manager and declined the dealerships offer.After a few weeks, the customer now wants to come back to have the repairs done and pay half.After the customers tone the delaership is no longer inviting the client back in for service and has referred him to the Honda dealer of his choice
It is my understanding we have now replaced the aged tires on Mr*** vehicle. We appreciate him bringing this potential safety problem to our attention and allowing us the opportunity to correct the oversight. As a result of his complaint, we have also addressed the aged tire concern in our initial reconditioning inspections, prior to re-selling vehicles. We thank Mr*** for allowing us to correct this oversight. S- U**
We have now reached out to Mr*** and rectified his concerns, delivering the payoff to American Honda on the vehicle we purchased and the proceeds that were due to him personally. We apologize for his frustration in the transaction, it was not explained properly to him at the time we
purchased the car. We'll certainly use this example in training our sales staff to set realistic expectations with the customer going forward. At this time it is our understanding Mr*** is satistified.Sincerely, Stephanie U**, ControllerShowcase Honda
Ms***, We apologize if our correspondence has been unwelcome. I have marked all of your call, mail & text information as 'DO NOT CONTACT' and all of our communication should stop immediately. Should you have any further mail, calls or texts, please get in touch with
me personally so I can track the source. Thank You, S U**
We have apologized for Mr***s insensitive treatment in our service department and have replaced his bumper as requested. We thank him to bringing this situation to our attention, as we have coached the employees involved appropriately. Should he have any further concerns we invite
him to reach out personally to MrB*** or myself. Stephanie U*** Controller
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The financial issues have been resolved satisfactorily It is disappointing, however, that the management team would not entertain resolution of the issue when notified directly by the customerInstead they remained steadfast in their processes until prompted by the Revdex.com to consider the customer's problem to be an issue that warranted problem-solving Hopefully the suggested training will include both training for the sales/service staff on the company processes that need to be implemented and communicated, as well as basic client service and accountability training for the management team
Regards,
*** ***
Our General Manager personally reached out to Ms [redacted] after receiving her correspondence thru your organization and apologized for her frustration and our confusion over her attempts to reclaim her trade in and make her refund timely We were able to come to amicable terms with her to finalize her purchase of the new vehicle she originally wanted and the deal has now been finalized We believe the client is now satisfied and thank her for bringing this disorganization to our attention so we can address it in our processes and training Thank You, Stephanie U**, Controller
Our General Manager has personally reached out to Mr [redacted] and they have arranged a meeting this Friday, the 18th to review his complaint and work out an amicable solution to this customers concerns
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I reject there response for the reason that they are incorrect about the outcomeThey where looking into another warranty that I have for the vehicle to see if it would be coveredthe response from the other warranty was that it would not be coveredIf it would have been covered they would have repaired the vehicle but since it was not covered they would be loseing money if they would have split the cost with meThey also will not honor the three oil changes and a full detail of the vehicle anymorethis dealership is not customer orientedThey are out to make the customer come back to make repairs that should have been caught in the first place.Thank You, [redacted]
[redacted] , our General Manager has been in contact with [redacted] and she has now brought her vehicle in for the repairs initially promised to her We provided her a rental car and the repairs to her vehicle at No Charge to the customer We apologize for her frustration in trying to schedule and contact us earlier and appreciate her reaching out so we could rectify the situation We believe at this point she is now happy with her purchase and transaction
We have met with this customer and while we have not handled this transaction inappropriately, acknowledge we will not be able to satisfy his concerns We have agreed to take the vehicle back and refund him completely S Uva, Controller
Dear Stephanie U**, I am not seeking a "Trade In" for my vehicle in which the interior has been changed without my consent.Showcase Honda needs to replace my car Honda CRV that has continued to Outgas daily from the chemicals placed in it.I prefer a Payoff of the current balance due on the loan so that I can find my own replacement to avoid future chemical issuesThis is a serious health issue for me and this ongoing issue has caused severe muscle aches and spasms along with the original symptomsI need this addressed immediately [redacted]
it is my understanding our Pre-Owned Director has made arrangements with Ms [redacted] to repair her vehicle as originally promised and address the concerns on her contract If Ms [redacted] still has concerns, if she'd contact me directly @ ###-###-#### Thank You, S Uva-
Our General Manager reached out to [redacted] yesterday, 9/13/ We immediately went about the process of trying to secure a like vehicle he ordered and found one from another local dealership, concidentally the vehicle we had on order also arrived this morning We have arranged for delivery of the vehicle this evening, Sept14th and [redacted] assures us he is happy at this point We certainly apologize for the lack of communication with him and will ensure his delivery process go smoothely from this point forward [redacted] ***ControllerShowcase Honda
Ms [redacted] and her fiancée came into the store this past Saturday and picked up their check reimbursement for the rims We also verified there is a Gap policy on the vehicle they purchased We apologize for her frustration in not timely returning her calls We believe we have now resolved this matter to our mutual satisfaction
Our Service Director has been in contact with Ms***. They are to setup a convenient time for her to come in and review our recommended repairs with one of our more experienced technicians. Should she still feel we 'over estimated' the work needing to be done on her vehicle we
will happily refund her diagnostic fee. As always, we appreciate our customers bringing our short comings to the table and allowing us the opportunity to address their concerns. S U**, Controller
Our Customer Loyalty Manager, Bonnie F
* has attempted on several occasions to contact Mr*** We are certainly willing to work with him to get his windshield repaired, however he hasn't contacted us back. If he could call MsF
* ***@ *** we will make
arrangements!
The customers repair was done by specific direction of the warranty company that paid for the repairsThe client asked us to see if they would cover anything else which we did, but the items were not authorized by the company.After speaking with the Service Manager in a very loud tone the customer
was referred to the General ManagerAfter speaking with the client the General Manager authorized for our delaership to pay for half of the repairs out of goodwill thus spliting the cost on the non covered repair with the client.The customer than began the same loud tone with the General Manager and declined the dealerships offer.After a few weeks, the customer now wants to come back to have the repairs done and pay half.After the customers tone the delaership is no longer inviting the client back in for service and has referred him to the Honda dealer of his choice
It is my understanding we have now replaced the aged tires on Mr*** vehicle. We appreciate him bringing this potential safety problem to our attention and allowing us the opportunity to correct the oversight. As a result of his complaint, we have also addressed the aged tire concern in our initial reconditioning inspections, prior to re-selling vehicles. We thank Mr*** for allowing us to correct this oversight. S- U**
We have now reached out to Mr*** and rectified his concerns, delivering the payoff to American Honda on the vehicle we purchased and the proceeds that were due to him personally. We apologize for his frustration in the transaction, it was not explained properly to him at the time we
purchased the car. We'll certainly use this example in training our sales staff to set realistic expectations with the customer going forward. At this time it is our understanding Mr*** is satistified.Sincerely, Stephanie U**, ControllerShowcase Honda
Ms***, We apologize if our correspondence has been unwelcome. I have marked all of your call, mail & text information as 'DO NOT CONTACT' and all of our communication should stop immediately. Should you have any further mail, calls or texts, please get in touch with
me personally so I can track the source. Thank You, S U**
We have apologized for Mr***s insensitive treatment in our service department and have replaced his bumper as requested. We thank him to bringing this situation to our attention, as we have coached the employees involved appropriately. Should he have any further concerns we invite
him to reach out personally to MrB*** or myself. Stephanie U*** Controller
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The financial issues have been resolved satisfactorily It is disappointing, however, that the management team would not entertain resolution of the issue when notified directly by the customerInstead they remained steadfast in their processes until prompted by the Revdex.com to consider the customer's problem to be an issue that warranted problem-solving Hopefully the suggested training will include both training for the sales/service staff on the company processes that need to be implemented and communicated, as well as basic client service and accountability training for the management team
Regards,
*** ***