Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
it is my understanding our Pre-Owned Director has made arrangements with Ms. [redacted] to repair her vehicle as originally promised and address the concerns on her contract. If Ms. [redacted] still has concerns, if she'd contact me directly @ ###-###-####. Thank You, S Uva-
Ms. [redacted], We apologize for not responding to your request before now. I have processed a refund check for your Zaktek Products and will mailing it to your PO Box as requested. If you don't receive it in the next 4-5 days, please reach out to me directly @ Showcase. Thank You,...
Mr. [redacted],Please accept our apologies for not complying with your request to remove you from our call list. We sometimes have zealous new sale people who haven't been properly trained to acknowledge those requests or not solicit anyone who has previously requested such treatment. I...
personally have made it a point to remove your address and phone number at this time and used your complaint as training material for a recent sales meeting. Should you receive any further contact from us, please get in touch with me personally! Stephanie U**-
I have further reviewed Ms. [redacted] complaint with our General Manager, we will be mailing she and her fiancée an additional check in the amount of $500.00 to appease her demands and consider this case closed.
Our General Manager has personally reached out to Mr. [redacted] and they have arranged a meeting this Friday, the 18th to review his complaint and work out an amicable solution to this customers concerns.
[redacted], our General Manager has been in contact with [redacted] and she has now brought her vehicle in for the repairs initially promised to her. We provided her a rental car and the repairs to her vehicle at No Charge to the customer. We apologize for her frustration in...
trying to schedule and contact us earlier and appreciate her reaching out so we could rectify the situation. We believe at this point she is now happy with her purchase and transaction.
I have reviewed Ms. [redacted] complaint with her personally and with the sales & finance staff involved. This was a difficult transaction to complete on both of our parts and we did not make it any easier by losing some of her paperwork, miscommunicating, etc. on our...
part. Were thankful Ms. [redacted] brought the situation to our attention, as we will use her example in our future training endeavors. I was happy to hear she is at least in love with her new vehicle and invite her to reach out to me personally should she have any further concerns. S U**
Our Service Manager, Raul J[redacted] has been in contact with Mr. [redacted] and refunded the $243.20 he is disputing. We have consulled with the employee involved, he should have gotten written authorization for the repairs, as is our policy. We hope Mr. [redacted] accepts our apology, we...
appreciate him reaching out about his issue so we can train newer personnel accordingly and avoid like situations occurring in the future. Thank You!
Our General Manager reached out to [redacted] yesterday, 9/13/15. We immediately went about the process of trying to secure a like vehicle he ordered and found one from another local dealership, concidentally the vehicle we had on order also arrived this morning. We...
have arranged for delivery of the vehicle this evening, Sept. 14th and [redacted] assures us he is happy at this point. We certainly apologize for the lack of communication with him and will ensure his delivery process go smoothely from this point forward. [redacted]ControllerShowcase Honda
We will have to agree to disagree with this customer, he is extremely unpleasant to work with and after numerous attempts to try and satisfy him, we have declined him any further service. If he is concerned with the value of his alledged free oil changes, I will be happy to mail him a check for $30 each, if he will MAIL me the paperwork entitling him to those. [redacted]Showcase Honda[redacted]Phoenix, AZ 85020And provide the address he would like his check mailed to. This offer is null and void if he shows up on our premises or attempts to engage any of our employees in further negotiations.
We have met with this customer and while we have not handled this transaction inappropriately, acknowledge we will not be able to satisfy his concerns. We have agreed to take the vehicle back and refund him completely. S Uva, Controller
Although I did sign a second contract with different financing terms with Showcase Honda, the payoff amount is still being delayed and has not been sent to the lien holder of my previous vehicle. As a result of the continued delay in processing I am incurring fees on the vehicle that is no longer in my possession. Currently the fees amount to $102 but will increase if the matter is not completely resolved before Friday, April 1 2016. Also, the dealer did not change my first payment due date to reflect 45 days after the new agreement. Because the new agreement was signed on Monday, March 28 2016 my first payment should have been changed to May 13, 2016.
Oviously we regret the experience Mr. I[redacted] had during his interview and the impression we left upon him. This is definitely not how we coach or train any of our employees to treat anyone and we have consuled the interviewer in this case, removing him of any further interview...
responsibilities. Our General Sales Manager has reached out to Mr. [redacted]and scheduled a follow up meeting with him next week. We appreciate him bringing this situation to light and giving us the opportunity to address his concerns in person. Thank You, Stephanie U**, Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
it is my understanding our Pre-Owned Director has made arrangements with Ms. [redacted] to repair her vehicle as originally promised and address the concerns on her contract. If Ms. [redacted] still has concerns, if she'd contact me directly @ ###-###-####. Thank You, S Uva-
Ms. [redacted], We apologize for not responding to your request before now. I have processed a refund check for your Zaktek Products and will mailing it to your PO Box as requested. If you don't receive it in the next 4-5 days, please reach out to me directly @ Showcase. Thank You,...
Stephanie U**
Mr. [redacted],Please accept our apologies for not complying with your request to remove you from our call list. We sometimes have zealous new sale people who haven't been properly trained to acknowledge those requests or not solicit anyone who has previously requested such treatment. I...
personally have made it a point to remove your address and phone number at this time and used your complaint as training material for a recent sales meeting. Should you receive any further contact from us, please get in touch with me personally! Stephanie U**-
I have further reviewed Ms. [redacted] complaint with our General Manager, we will be mailing she and her fiancée an additional check in the amount of $500.00 to appease her demands and consider this case closed.
Our General Manager has personally reached out to Mr. [redacted] and they have arranged a meeting this Friday, the 18th to review his complaint and work out an amicable solution to this customers concerns.
[redacted], our General Manager has been in contact with [redacted] and she has now brought her vehicle in for the repairs initially promised to her. We provided her a rental car and the repairs to her vehicle at No Charge to the customer. We apologize for her frustration in...
trying to schedule and contact us earlier and appreciate her reaching out so we could rectify the situation. We believe at this point she is now happy with her purchase and transaction.
I have reviewed Ms. [redacted] complaint with her personally and with the sales & finance staff involved. This was a difficult transaction to complete on both of our parts and we did not make it any easier by losing some of her paperwork, miscommunicating, etc. on our...
part. Were thankful Ms. [redacted] brought the situation to our attention, as we will use her example in our future training endeavors. I was happy to hear she is at least in love with her new vehicle and invite her to reach out to me personally should she have any further concerns. S U**
Our Service Manager, Raul J[redacted] has been in contact with Mr. [redacted] and refunded the $243.20 he is disputing. We have consulled with the employee involved, he should have gotten written authorization for the repairs, as is our policy. We hope Mr. [redacted] accepts our apology, we...
appreciate him reaching out about his issue so we can train newer personnel accordingly and avoid like situations occurring in the future. Thank You!
Our General Manager reached out to [redacted] yesterday, 9/13/15. We immediately went about the process of trying to secure a like vehicle he ordered and found one from another local dealership, concidentally the vehicle we had on order also arrived this morning. We...
have arranged for delivery of the vehicle this evening, Sept. 14th and [redacted] assures us he is happy at this point. We certainly apologize for the lack of communication with him and will ensure his delivery process go smoothely from this point forward. [redacted]ControllerShowcase Honda
We will have to agree to disagree with this customer, he is extremely unpleasant to work with and after numerous attempts to try and satisfy him, we have declined him any further service. If he is concerned with the value of his alledged free oil changes, I will be happy to mail him a check for $30 each, if he will MAIL me the paperwork entitling him to those. [redacted]Showcase Honda[redacted]Phoenix, AZ 85020And provide the address he would like his check mailed to. This offer is null and void if he shows up on our premises or attempts to engage any of our employees in further negotiations.
We have met with this customer and while we have not handled this transaction inappropriately, acknowledge we will not be able to satisfy his concerns. We have agreed to take the vehicle back and refund him completely. S Uva, Controller
Although I did sign a second contract with different financing terms with Showcase Honda, the payoff amount is still being delayed and has not been sent to the lien holder of my previous vehicle. As a result of the continued delay in processing I am incurring fees on the vehicle that is no longer in my possession. Currently the fees amount to $102 but will increase if the matter is not completely resolved before Friday, April 1 2016. Also, the dealer did not change my first payment due date to reflect 45 days after the new agreement. Because the new agreement was signed on Monday, March 28 2016 my first payment should have been changed to May 13, 2016.
Oviously we regret the experience Mr. I[redacted] had during his interview and the impression we left upon him. This is definitely not how we coach or train any of our employees to treat anyone and we have consuled the interviewer in this case, removing him of any further interview...
responsibilities. Our General Sales Manager has reached out to Mr. [redacted]and scheduled a follow up meeting with him next week. We appreciate him bringing this situation to light and giving us the opportunity to address his concerns in person. Thank You, Stephanie U**, Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]