Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and feel that this issue has been resolved. When I left the dealership I was still concerned with the condition of the windshield where the crack and chip was filled in rather than the windshield replaced, but they assured me that if the cracks seem to get worse they would replace the windshield I feel that they have provided me with a satisfactory resolution.
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution would be satisfactory to me I appreciate the response from Showcase Honda
Regards,
*** ***
Our General Manager has been in touch with Mr*** again and they met yesterday. We have agreed to complete a lease buyout on Mr***'s vehicle and structure it as a retail purchase which he is now requesting. This should be completed today and should resolve MrCalsado's complaint. Thank You, Stephanie UvaController
El dia 27 ,Nov,.deje en la reception del Revdex.com un informe de los resultado de la conversacion que sostuve con la compania Show Case Honda y la muchacha de la reception me dijo que se lo entregaria a la persona encargada, que en ese momento estaba en una reunion.
Ms. [redacted], We will expedite the lien payoff on your trade in once your new loan documentation has been submitted to Honda. If you will notify your trade lien holder you have traded the vehicle to us, the later payment and additional fees will not be your responsibility.As to the payment date on you new contract, this was required by the new lien holder in order to keep your payments the same as the contract you signed March 14th. Additionally, you have had use of the vehicle since that time and not had to make a payment on either vehicle. We hope this satisfies your further questions and ensure you should be quite satisfied with the deal you have negotiated, we have realized a substantial loss in an attempt to make you a happy Honda customer and upgrade your daily driving experience in a much nicer vehicle. Stephanie U**, Controller
It is my understanding we have now replaced the 4 aged tires on Mr. [redacted] vehicle. We appreciate him bringing this potential safety problem to our attention and allowing us the opportunity to correct the oversight. As a result of his complaint, we have also addressed the aged...
tire concern in our initial reconditioning inspections, prior to re-selling vehicles. We thank Mr. [redacted] for allowing us to correct this oversight. S- U**
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have spoken to Adam Marinaccio and was assured that the expenses will be paid for in advance and a local company in North Carolina will be provided my information so that the windshield can be fixed.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our General Manager personally reached out to Ms. [redacted] after receiving her correspondence thru your organization and apologized for her frustration and our confusion over her attempts to reclaim her trade in and make her refund timely. We were able to come to amicable terms with her to...
finalize her purchase of the new vehicle she originally wanted and the deal has now been finalized. We believe the client is now satisfied and thank her for bringing this disorganization to our attention so we can address it in our processes and training. Thank You, Stephanie U**, Controller
Good Morning Ms [redacted],We will also consider purchasing your vehicle if that is your preference. I sent you an email requesting an appointment with you and our General Manager. When would be a convenient time for you to come in? S Uva, Controller
Dear Stephanie U**, I am not seeking a "Trade In" for my vehicle in which the interior has been changed without my consent.Showcase Honda needs to replace my car 2015 Honda CRV that has continued to Outgas daily from the chemicals placed in it.I prefer a Payoff of the current balance due on the loan...
so that I can find my own replacement to avoid future chemical issues. This is a serious health issue for me and this ongoing issue has caused severe muscle aches and spasms along with the original symptoms. I need this addressed immediately. [redacted]
we came in on Saturday in the morning and spoke with an Ernie and a rich . Who stated they didn't want to give us the full reimbursement for the rims when that was the original deal. They stated because the original complaint had an amount they would not reimburse for full amount . The Revdex.com complaint I submitted did not have a amount . We brought in the receipt to the dealership and they didn't want to refund full amount . Also two of the men rich and Ernie were extremely rude . We took the check they printed but believe they still owe us the difference for the rims .
Ms. [redacted] and her fiancée came into the store this past Saturday and picked up their check reimbursement for the rims. We also verified there is a Gap policy on the vehicle they purchased. We apologize for her frustration in not timely returning her calls. We believe we have now...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has replaced the tires with 4 new tires at no charge and have updated their policy.
Regards,
[redacted]
the response made by the business in reference to complaint ID 11975101, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I reject there response for the reason that they are incorrect about the outcome. They where looking into another warranty that I have for the vehicle to see if it would be covered. the response from the other warranty was that it would not be covered. If it would have been covered they would have repaired the vehicle but since it was not covered they would be loseing money if they would have split the cost with me. They also will not honor the three oil changes and a full detail of the vehicle anymore. this dealership is not customer oriented. They are out to make the customer come back to make repairs that should have been caught in the first place.Thank You,[redacted]
Since receiving Ms. [redacted]'s complaint our Sales Management has reached out to her personally and reports she is now satisfied with her vehicle purchase and the concessions we made to her for our oversights on the original transaction. We appreciate her giving us the...
opportunity to correct our mistakes and ask should she have further concerns to please feel free to reach out to me personally. Stephanie U**, Controller
We met with Mr. [redacted] early yesterday evening and found the mileage discrepancy was in fact a misreading of the vehicles 'trip meter'. It is our current understand the customer is now very happy with his vehicle and his experience at Showcase. If this isn't the case,...
we certainly would like to hear from him so we can rectify any further concerns.
We have reviewed Ms. Goodpaster's complaint and agree, we should have been more clear about the charges not being covered by her warranty and allowed her to make an educated decision about whether she wanted the repair work or not. We are processing a full refund for her charges on RO [redacted]...
for $229.70 and mailing the check directly to her. She can expect to receive it late the week of Dec 1st. We hope she will accept our apology and appreciate her complaint as we will use this situation for further training our Service Advisors. Thank You, [redacted]
Our Service Director was unaware of the concernHe has researched the situation and contacted the customer to correct the error in his bill
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and feel that this issue has been resolved. When I left the dealership I was still concerned with the condition of the windshield where the crack and chip was filled in rather than the windshield replaced, but they assured me that if the cracks seem to get worse they would replace the windshield I feel that they have provided me with a satisfactory resolution.
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution would be satisfactory to me I appreciate the response from Showcase Honda
Regards,
*** ***
Our General Manager has been in touch with Mr*** again and they met yesterday. We have agreed to complete a lease buyout on Mr***'s vehicle and structure it as a retail purchase which he is now requesting. This should be completed today and should resolve MrCalsado's complaint. Thank You, Stephanie UvaController
El dia 27 ,Nov,.deje en la reception del Revdex.com un informe de los resultado de la conversacion que sostuve con la compania Show Case Honda y la muchacha de la reception me dijo que se lo entregaria a la persona encargada, que en ese momento estaba en una reunion.
Ms. [redacted], We will expedite the lien payoff on your trade in once your new loan documentation has been submitted to Honda. If you will notify your trade lien holder you have traded the vehicle to us, the later payment and additional fees will not be your responsibility.As to the payment date on you new contract, this was required by the new lien holder in order to keep your payments the same as the contract you signed March 14th. Additionally, you have had use of the vehicle since that time and not had to make a payment on either vehicle. We hope this satisfies your further questions and ensure you should be quite satisfied with the deal you have negotiated, we have realized a substantial loss in an attempt to make you a happy Honda customer and upgrade your daily driving experience in a much nicer vehicle. Stephanie U**, Controller
It is my understanding we have now replaced the 4 aged tires on Mr. [redacted] vehicle. We appreciate him bringing this potential safety problem to our attention and allowing us the opportunity to correct the oversight. As a result of his complaint, we have also addressed the aged...
tire concern in our initial reconditioning inspections, prior to re-selling vehicles. We thank Mr. [redacted] for allowing us to correct this oversight. S- U**
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have spoken to Adam Marinaccio and was assured that the expenses will be paid for in advance and a local company in North Carolina will be provided my information so that the windshield can be fixed.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our General Manager personally reached out to Ms. [redacted] after receiving her correspondence thru your organization and apologized for her frustration and our confusion over her attempts to reclaim her trade in and make her refund timely. We were able to come to amicable terms with her to...
finalize her purchase of the new vehicle she originally wanted and the deal has now been finalized. We believe the client is now satisfied and thank her for bringing this disorganization to our attention so we can address it in our processes and training. Thank You, Stephanie U**, Controller
Good Morning Ms [redacted],We will also consider purchasing your vehicle if that is your preference. I sent you an email requesting an appointment with you and our General Manager. When would be a convenient time for you to come in? S Uva, Controller
Dear Stephanie U**, I am not seeking a "Trade In" for my vehicle in which the interior has been changed without my consent.Showcase Honda needs to replace my car 2015 Honda CRV that has continued to Outgas daily from the chemicals placed in it.I prefer a Payoff of the current balance due on the loan...
so that I can find my own replacement to avoid future chemical issues. This is a serious health issue for me and this ongoing issue has caused severe muscle aches and spasms along with the original symptoms. I need this addressed immediately. [redacted]
we came in on Saturday in the morning and spoke with an Ernie and a rich . Who stated they didn't want to give us the full reimbursement for the rims when that was the original deal. They stated because the original complaint had an amount they would not reimburse for full amount . The Revdex.com complaint I submitted did not have a amount . We brought in the receipt to the dealership and they didn't want to refund full amount . Also two of the men rich and Ernie were extremely rude . We took the check they printed but believe they still owe us the difference for the rims .
Ms. [redacted] and her fiancée came into the store this past Saturday and picked up their check reimbursement for the rims. We also verified there is a Gap policy on the vehicle they purchased. We apologize for her frustration in not timely returning her calls. We believe we have now...
resolved this matter to our mutual satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has replaced the tires with 4 new tires at no charge and have updated their policy.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID 11975101, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I reject there response for the reason that they are incorrect about the outcome. They where looking into another warranty that I have for the vehicle to see if it would be covered. the response from the other warranty was that it would not be covered. If it would have been covered they would have repaired the vehicle but since it was not covered they would be loseing money if they would have split the cost with me. They also will not honor the three oil changes and a full detail of the vehicle anymore. this dealership is not customer oriented. They are out to make the customer come back to make repairs that should have been caught in the first place.Thank You,[redacted]
Since receiving Ms. [redacted]'s complaint our Sales Management has reached out to her personally and reports she is now satisfied with her vehicle purchase and the concessions we made to her for our oversights on the original transaction. We appreciate her giving us the...
opportunity to correct our mistakes and ask should she have further concerns to please feel free to reach out to me personally. Stephanie U**, Controller
We met with Mr. [redacted] early yesterday evening and found the mileage discrepancy was in fact a misreading of the vehicles 'trip meter'. It is our current understand the customer is now very happy with his vehicle and his experience at Showcase. If this isn't the case,...
we certainly would like to hear from him so we can rectify any further concerns.
We have reviewed Ms. Goodpaster's complaint and agree, we should have been more clear about the charges not being covered by her warranty and allowed her to make an educated decision about whether she wanted the repair work or not. We are processing a full refund for her charges on RO [redacted]...
for $229.70 and mailing the check directly to her. She can expect to receive it late the week of Dec 1st. We hope she will accept our apology and appreciate her complaint as we will use this situation for further training our Service Advisors. Thank You, [redacted]