Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Canvas People has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Canvas People has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
The customer contacted us on December *, with a request to cancel an order that was selected as an upsell on November ** Due to the highly automated nature of our process, products are created and shipped as quickly as possible and we were not able to cancel the orderAt the time
of the request, the item had already been sent to production and was likely waiting to be boxed, waiting to be picked up for shipment or transferred to *** and awaiting a tracking number As per our Return Policy, orders are personalized items and may not be modified or cancelled once an order has been placed onlineThis is stated in our return policy and was explained to the customer. If we can provide any additional information, please let us know. Best regards,Canvas People
At this time, I have been contacted directly by Canvas People regarding complaint ID ***, however my complaint has NOT been resolved because:
I received my canvas however half of the picture was cut offI again contacted the company requesting a reprint and as of 10/**
received an e mail stating that a new one is being printed and shippedAs of 10/** I haven't received the new canvas and will not consider this problem resolved until I receive the product that I ordered to my satisfaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The product showed up today
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
At this time, I have been contacted directly by Canvas People regarding complaint ID ***, however my complaint has NOT been resolved because:
I have received an email from the companyThey stated that not long after I placed my order, they sent me an email stating that my picture
wasn't good quality and a link to reupload a different pictureI told them I didn't receive the email so they sent it againI'm going to upload a better quality picture and see if maybe this time I will receive my order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have just received response and refund offer in reference to complaint ID *** I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for sharing this case and allowing us the opportunity to respond.If the emails sent were replied to by using "reply to sender" they would not have been received by our Customer Service team. All emails contain our contact information, including the appropriate email address to direct...
inquiries to. We apologize for any confusion regarding the canvas orders.The customer's information has been passed along to our Customer Service team and they will be contacted regarding the orders.
Revdex.com:
As a result of filing a complaint with the Revdex.com, the business sent me an e-mail telling me that my picture had been sent. It arrived today. I am convinced that it only arrived as a result of my filing a complaint. I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer contacted us on January **, 2017 about an order that was said to be on hold for low resolution. We contacted the customer January ** and February * to inform that the photo used in the order did not have a low resolution. We apologize for any confusion, as we experienced a...
technical glitch that sent the email, even though the order met our minimum resolution requirements.This has been resolved as this was explained to the customer and the high resolution image was printed and shipped without any delay.If we can provide any additional information, please let us know. Best regards,Canvas People
At this time, I have been contacted directly by Canvas People regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have sent them emails and photos of the damaged product they sent me but the company did not refund or respond....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Canvas People has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Hello,Thank you for allowing us to address this complaint.This order was cancelled and refunded prior to this complaint as per the customer's request. Our customer service team had responded to the customer's email to confirm this cancellation. If the refund has not been posted to the customer's...
account they will need to reach out to their bank or credit card company as the funds show as being successfully returned.
At this time, I have been contacted directly by Canvas People regarding complaint ID [redacted], my complaint has been resolved because:I received a full refund, my complaint is resolved. Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Canvas People has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Canvas People has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
The customer contacted us on December *, with a request to cancel an order that was selected as an upsell on November ** Due to the highly automated nature of our process, products are created and shipped as quickly as possible and we were not able to cancel the orderAt the time
of the request, the item had already been sent to production and was likely waiting to be boxed, waiting to be picked up for shipment or transferred to *** and awaiting a tracking number As per our Return Policy, orders are personalized items and may not be modified or cancelled once an order has been placed onlineThis is stated in our return policy and was explained to the customer. If we can provide any additional information, please let us know. Best regards,Canvas People
At this time, I have been contacted directly by Canvas People regarding complaint ID ***, however my complaint has NOT been resolved because:
I received my canvas however half of the picture was cut offI again contacted the company requesting a reprint and as of 10/**
received an e mail stating that a new one is being printed and shippedAs of 10/** I haven't received the new canvas and will not consider this problem resolved until I receive the product that I ordered to my satisfaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The product showed up today
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
At this time, I have been contacted directly by Canvas People regarding complaint ID ***, however my complaint has NOT been resolved because:
I have received an email from the companyThey stated that not long after I placed my order, they sent me an email stating that my picture
wasn't good quality and a link to reupload a different pictureI told them I didn't receive the email so they sent it againI'm going to upload a better quality picture and see if maybe this time I will receive my order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have just received response and refund offer in reference to complaint ID *** I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for sharing this case and allowing us the opportunity to respond.If the emails sent were replied to by using "reply to sender" they would not have been received by our Customer Service team. All emails contain our contact information, including the appropriate email address to direct...
inquiries to. We apologize for any confusion regarding the canvas orders.The customer's information has been passed along to our Customer Service team and they will be contacted regarding the orders.
Revdex.com:
As a result of filing a complaint with the Revdex.com, the business sent me an e-mail telling me that my picture had been sent. It arrived today. I am convinced that it only arrived as a result of my filing a complaint. I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer contacted us on January **, 2017 about an order that was said to be on hold for low resolution. We contacted the customer January ** and February * to inform that the photo used in the order did not have a low resolution. We apologize for any confusion, as we experienced a...
technical glitch that sent the email, even though the order met our minimum resolution requirements.This has been resolved as this was explained to the customer and the high resolution image was printed and shipped without any delay.If we can provide any additional information, please let us know. Best regards,Canvas People
At this time, I have been contacted directly by Canvas People regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have sent them emails and photos of the damaged product they sent me but the company did not refund or respond....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Canvas People has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Hello,Thank you for allowing us to address this complaint.This order was cancelled and refunded prior to this complaint as per the customer's request. Our customer service team had responded to the customer's email to confirm this cancellation. If the refund has not been posted to the customer's...
account they will need to reach out to their bank or credit card company as the funds show as being successfully returned.
At this time, I have been contacted directly by Canvas People regarding complaint ID [redacted], my complaint has been resolved because:I received a full refund, my complaint is resolved. Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]