CD Diet & Health

We apologize for any confusionOur Terms and Conditions and our website state that after a the day trial ends the customer will be charged for the full product price and billed monthly for new productsWe have a tracking number that clearly shows her original trial product was delivered (USPS [redacted] ) to her mail boxRegardless, we've decided to fully refund this customer and have stopped all future purchases.Thank you

Per our terms or conditions, which are on the checkout page and customer cannot place the order without agreeing to them first, the customer has days to cancel their order or they will be billed the full amount of the productThey will also be enrolled in a monthly subscription of the product This customer was read the T&C and agreed to cancelling their account and any future ordersRegardless of being outside the refund window and already accepting a cancel, we have issued a full refundWe apologize for any confusion

We apologize for any misunderstanding with our terms and conditionsThis customer was billed the full amount of the day supply because she did not cancel with in the day trial periodOur records show she was only charged once for the full product, and she was already fully refunded that amount

We apologize for any inconvenienceOur records do show that both trial offers were delivered to customer's mailbox in Minneapolis, but we've gone ahead and refunded for both trials regardless

We apologize for any inconvenience with our customer serviceWe've refunded the $back to this customer as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We do apologize for any inconvenience this may have caused this customerPer our terms and conditions, which customers must agree to on the checkout page before submitting the order or else the order will not go through, if you do not cancel within the day trial period you will be charged the full amount for the product and enrolled in our monthly subscription program until you no longer wish to receive more productRegardless, we have issued a full refund for the last order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below HelloI went to the credit uoin and gave them sign paper work they have dellt with this company before the company promised me percent of my money back and what they put back was the first amount and = , the third time they removed money they took and = this charge here we refused the product at the post office last week so by know they have there product back so they owe me $ thank you [redacted] orth Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I ordered a trial of this supplement but was not happy with it so I cancelled but was charged anywaysI have not been reimbursed or compensated in any wayI need my account credited for the $that I was charged after cancelling Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for any inconvenience, but our records indicate this customer has already been refunded the full amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Customer Service IssuesCustomer Service IssuesselectProblem: November 26, 2016, I wrote the following to Revdex.com: "I ordered the FREE trial supply of Max Garcinia and Max Green Coffee for a total of $shipping and handlingWhen I received a second shipment of two more bottles, I called the company and was told it was because I did not cancel in the day trial periodThere was no mention of a trial period or having to cancel anythingThere was no paperwork with either shipmentI asked to talk to a supervisor and was told he would tell me the same thingThey kept telling me to hang up and I kept telling them I wanted to speak to a supervisorShe then told me they would refund $for each of the two bottles and cancel my orderThey said I agreed to this and I kept asking to speak to a supervisorI finally did hang upWhen my bank statement came, there were three charges on it...$93.95-$and $I called back and said I had agreed to the refund of $(x $49.99) and then she hung up on me while I was still talkingI went to my bank and she called them and they gave her the same run-aroundThey told her the $was only for shipping and not for the bottlesIn total, they sent four bottles...two supposedly Free ones and the two they sent laterI don't know why they charged me for another bottle that I never receivedI have the four unopened bottles and will return them at their expenseAt the banks suggestion, I have cancelled my bank card and will receive a new one." I called again in February, to see why I was charged for six bottles since I was sent only fourHe said I was sent six, but I never received sixThey still owe me $for the two bottles I was charged for and did not receive and I would like this refundThank you for any assistance you can give me in bringing this matter to a conclusion.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: I would like a refund of $93.91Translate
Regards,
*** ***

We apologize for any confusion with this orderOur Terms and Conditions state that an order must be cancelled before the trial ends, at which point the customer will be subscribed to monthly ordersWe have in our notes that this customer has already been fully refunded, and we again apologize for
any confusion or inconvenience

Our terms and conditions state that after the day trial of our product, the customer will be charged for the full day supply unless they cancel within that timeAfter that, they will be enrolled in our monthly subscription program for the productOur records show this customer has already
been refunded the full amount, and we apologize for any inconvenience

We apologize for any inconvenienceOur terms and conditions state that days after the trial the customer will be billed the full amount of the product and enrolled in a monthly subscription if they do not cancelThis info is also included in confirmation emails sent to the customer, however, we
see that the email entered by the customer doesn't match the one given in this complaint (there was a typo on the one she entered during purchase.) We apologize for the customer service representative she spoke to, we can assure you this isn't always the caseThis customer has been fully refunded.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our records show that there was only one order that wasn't refunded back to this customer, which I've already gone ahead and take care ofWe apologize to this customer for any confusion with our terms and conditions

We can assure you, this customer has been fully refundedPlease see the attached screenshot of her transactionThank you

We apologize for any inconvenience, however this customer has already been fully refunded, including shipping costs, according to our notes