CD Diet & Health

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for any misunderstanding with our terms and conditions. This customer was billed the full amount of the 30 day supply because she did not cancel with in the 14 day trial period. Our records show she was only charged once for the full product, and she was already fully refunded that...

amount.

We apologize for any inconvenience this may have caused, however customers are are not permitted to checkout unless they agree to our terms and conditions. This does state that if the customer doesn't cancel the free trial within a certain time frame they are enrolled in our monthly subscription...

program. We have still issued this customer a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I ordered a trial of this supplement but was not happy with it so I cancelled but was charged anyways. I have not been reimbursed or compensated in any way. I need my account credited for the $93.95 that I was charged after cancelling
Regards,
[redacted]

Our terms and conditions state that if the customer doesn't cancel the free trial within a certain time frame they will be enrolled in our monthly subscription of the product. Customers cannot complete checkout until they agree to those terms and conditions. Despite being out of the eligible full...

refund time frame, we've issued a full refund, and apologize for any inconvenience.

Per our terms and conditions, which are on our checkout page and the customer cannot place an order without agreeing to those terms, the customer has 14 days to try the product or they must call to cancel. If they do not call within the trial period, they are then billed for the full price of their...

order and enrolled in our monthly subscription program. We explained to the customer these terms, and even called back twice and left messages, to no answer. Regardless, we have issued a full refund for both products.

Per our terms or conditions, which are on the checkout page and customer cannot place the order without agreeing to them first, the customer has 14 days to cancel their order or they will be billed the full amount of the product. They will also be enrolled in a monthly subscription of the product....

This customer was read the T&C and agreed to cancelling their account and any future orders. Regardless of being outside the refund window and already accepting a cancel, we have issued a full refund. We apologize for any confusion.

Good afternoon,We apologize for any confusion our policies may have caused Mr. [redacted]. He contacted us at customer service and we explained our terms and conditions - the trial is for 14 days at which point the customer has that time frame to cancel the subscription or be enrolled for the...

full price on a month to month basis. We came to an agreement to refund both his orders at 50%, which he accepted, and we've also cancelled his account from any further billing/shipping of product.  We hope that we were able to rectify any concerns Mr. [redacted] addressed. Please let us know if you need any other information.  Best, Team at Max Garcinia 365

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for any inconvenience, but our  records indicate this customer has already been refunded the full amount.

We do apologize for any inconvenience this may have caused this customer. Per our terms and conditions, which customers must agree to on the checkout page before submitting the order or else the order will not go through, if you do not cancel within the 14 day trial period you will be charged the...

full amount for the product and enrolled in our monthly subscription program until you no longer wish to receive more product. Regardless, we have issued a full refund for the last order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

We apologize for any inconvenience. Our terms and conditions do state that the customer must cancel within the 14 day trial period for a full refund or they will be enrolled in a monthly subscription and be billed the full amount of the 30 day supply. Regardless, we've gone ahead and refunded this...

customer her $93.99 back.