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Cedar Creek Cabin Rental

3165 Le Conte Ave NE, Atlanta, Georgia, United States, 30319-2435

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Cedar Creek Cabin Rental Reviews (%countItem)

Beautiful views and very nice cabin. Wendy was very friendly and helpful. Cant wait to visit again!

Cedar Creek Cabin Rental Response • Nov 23, 2019

We appreciate the 5-star rating! Thanks so much. We'll pass the compliment to Wendy, she's awesome! See you again :)

After the recent death of my father I needed to get away and clear my mind and rejuvenate my soul. Hubby and I decided a cabin in the mountains was the thing to do, so we booked a last minute cabin near Helen, Ga. with Cedar Creed Cabin Rentals. we got to our cabin only to be very disappointed and upset! this was not what we expected! after several things that weren't right and letting the rental place know about them, they offered us a choice to move to another cabin of our choice. a very nice gesture I must add. the next cabin was just what we were looking for and I started to rejuvenate again. but a colleague of the rental place (Wendy) txt me and when I didn't answer the txt, then called me to say she had been thinking about me and my loss and offered us another night stay, free on them in another cabin (Which was amazing) I couldn't resist! who would not want to stay in this beautiful environment. I have to say Tom and his crew truly mean and do what they say! and go out of their way to make your stay a nice one!!! I would stay at Cedar Creek Cabins again and again and again, these people truly care!!!
So nice to see that this world still has caring, compassionate, and amazing people who I believe that God will truly bless!!
Thank you for rejuvenating my soul and allowing me to pull myself together in such a beautiful and empowering way!!

We stayed at one of their cabins on August 23 2019 and all the beds had bedbugs and we were promised a full refund several times and never received it
We booked one of their cabins from August 23rd to the 26th and upon arrival we discovered bedbugs in all the beds. We were promised a complete refund over and over and only received a small amount. They have since blocked all communications with me. I have disputed the charges on my credit card but that could be a lengthy process. I have text messages from them saying we would get a complete refund and that they actually sent the refund but it never showed up.

Cedar Creek Cabin Rental Response • Oct 01, 2019

We already address this with the guest.
At midnight when they called, we moved them to another cabin.
We offered to allow them to leave at that time and do a complete refund, they decided to stay.
So we agreed to refund the one night. They agreed at that time. (We also offered free night when they came back)
Over a month later, they decided they wanted more back.
We have had cabin inspected by a professional company, and nothing is there.
We also were threaten with social media etc, if they didn't get what they wanted.

Customer Response • Oct 02, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
We were moved to another house the same night and was never told if we left we would get a refund. The day we were supposed to leave we were offered a free day and I declined . That same day I spoke to *** about the bedbugs and she offered us a complete refund with an additional 2 night free stay in the future. *** kept stringing me along for almost a full month saying the money was being put back on the credit card in which we used to pay and only a partial payment came through. She kept giving me excuses the whole time. I have all communications from her , emails and texts , stating we would be fully refunded. I also have videos of the bedbugs and it is time and location stamped. The cabin was never treated after we left, we called the company she said they used and they said they never went out for bedbugs. There was also a complaint a month before we went about the bedbugs and it was never addressed. When we put a review on Trip Advisor the whole page was taken down. They are being very deceptive with their customers and won't accept responsibility for the bedbugs. I never threatened to go to social media until a month later and I actually have a text from her thanking me for being so kind and not threatening to post anything. *** has constantly lied about this whole situation and that's no way to run a business.

Cedar Creek Cabin Rental Response • Oct 03, 2019

We have those same, texts and emails. That was after you threatened if we didn't do a full refund, you would do a social media attack. Even though you had already posted and shared on social media before calling to try and get a complete refund.
We have already refunded the night you had to move, and cleaning fee.
Thats all we can do. We offered you to leave the morning after your move, and you would have gotten a complete refund. You decided to stay. So I can't refund the complete stay.

We did offer free nights on return trip, which you declined.
We apologize that you didn't get the stay we would have wanted for you. But after the online attack, we have stopped all communication.

Thanks

Customer Response • Oct 04, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
*** the manager never offered us to leave the same
Night or anytime during our stay for a refund. She waited until we left on the 26th and and called me and offered a complete refund and the additional 2 night stay free. I don't understand why she is lying about this when I have the whole situation documented by texts and emails. I actually have a text stating she refunded all our money and we would receive it by the next morning and when I went and checked the credit card website it said the charges was pending to go back on my card and I checked 2 days later and it said they had reversed the charges . She has lied continuously about all this, she even said she offered us 1 night free but it was actually 2 free nights. She can't keep her story straight. I never posted on social media until she refused to communicate with me any further. Each time I spoke to her on the phone or by text she would always assure me that the money was on the way , she always made it seem like her card company was taking too long to Process the refund. If *** would've done what she said all along about refunding my money then none of this would've been necessary. I declined the 2 free nights because of how deceptive the company has been with the bedbug situation. I know of 2 other families that stayed in the same cabin as us , 1 before us and 1 after and each of us had the same problems with the bedbugs. They knowingly let us stay there with the bedbugs and just didn't care . If there is a way for me to send all these texts, emails and videos please let me know and I'll do it. Thanks kindly

The most beautiful and quiet retreat. Very spacious with all amenities you will need for your stay. Absolutely hated leaving, will go back as often as possible.

My husband and I stayed in the cabin 'Tranquility Two' for our 1 year wedding anniversary and LOVED it! The cabin was beautiful, clean, and had everything we needed/wanted! So relaxing sitting out on the balcony in the hottub! Very private but still only 25-30 minutes to downtown Helen. All of the staff I communicated with both before, during, and after our stay has been so sweet and helpful. Couldn't have asked for a better place to spend our anniversary and will definitely be visiting again!

I absolutely enjoyed my stay at Bear Creek! Cedar Creek cabin rentals and Ms Wendy deserve nothing but a Five Star rating plus. The cabin alone speaks for itself and the hospitality was exceptional!

Cedar Creek Cabin Rental Response • Sep 03, 2019

Hi *** - Thanks for taking the time to share your experience at the Bear Creek cabin. We're delighted you enjoyed your time in the north Georgia mountains! We appreciate your 5-star review and feedback especially about our 'customer care.' Looking forward to your next visit! - Your Friends at Cedar Creek Cabin Rentals

The cabin was clean and offered everything we needed and wanted for the trip. Wendy was awesome hooking us up for the night and can't wait to go back.

Cedar Creek Cabin Rental Response • Aug 28, 2019

Hi *** - Thanks for your feedback and 5-star review. Happy to hear you enjoyed your time in the beautiful, north Georgia mountains. Looking forward to welcoming you back! - Your Friends at Cedar Creek Cabin Rentals

Absolutely gorgeous view from our cozy cabin! Extremely relaxing and calming. This was everything we needed for a weekend getaway! Already want to go back.

Cedar Creek Cabin Rental Response • Aug 28, 2019

Hi *** - So glad you enjoyed your stay in the north Georgia mountains! We appreciate your kind comments and 5-star review. Looking forward to your next visit.. - Your Friends at Cedar Creek Cabin Rentals

Perfect relaxing weekend with the wife, had everything we needed there even down to charcoal and lighter fluid. Was very satisfied, thanks again Cedar Creek.

Cedar Creek Cabin Rental Response • Aug 16, 2019

Hi *** - Thanks for your feedback regarding your stay. We appreciate your 5-star review and look forward to welcoming you back to the north Georgia mountains soon! - Your Friends at Cedar Creek Cabin Rentals

We really enjoyed our stay with Cedar Creek. Our cabin was well furnished and very comfortable. It gave us an excellent opportunity to rest and relax. Would encourage all to stay with Cedar Creek. Several hours before our arrival, we received a welcoming text that provide to be a valuable resource when we needed something. Any time I had a question, I received a response in seconds. Tremendous customer service and may our stay pleasurable.

Cedar Creek Cabin Rental Response • Aug 06, 2019

Hi *** - Thanks for taking the time to share your experiences at a Cedar Creek Cabin Rental property. We're especially happy to hear that our customer service was "tremendous." Appreciate your 5-star review and look forward to welcome you back to the north Georgia mountains. - Your Friends at Cedar Creek Cabin Rentals

What a fantastic relaxing getaway. This is my second time staying at a cedar creek cabin and I plan on going back. Thank you for the stressfree enjoyable stay.

What a wonderful place to come and get away from it all. My family and I stayed at the Holiday Cabin for two nights and it only kept getting better and better. Plenty spacious and perfect for groups of reasonable size with great amenities, this place pretty much is a home away from home. Not only is it convenient to everything in the area, it basically has all that you need on site. We loved the hot tub, the dry sauna and the kids loved the pool table. We will definitely stay here again when we come back in the fall. A "hidden gem' in the mountains for sure! Highly recommended.

My family went to stay at the Holiday cabin and we had an excellent experience. The cabin was very clean and well taken care of. The cabin itself was gorgeous and was complimented by the beautiful scenery of the gorgeous mountains in and around Helen, GA. The cabin slept 8 people extremely comfortably. The entire experience, from booking to getting into the cabin and then leaving was easy and my family left fully re-charged from our down-time. We had a fantastic experience and I would definitely recommend the cabin to anyone looking for a luxurious mountain retreat.

My friends and I were looking for a great getaway. We saw positive reviews for Cedar Creek Cabins and decided to give them a try. We booked the Holiday Cabin, located about 20 minutes outside of Helen, GA. The cabin was a great place to unwind and relax for us. Plenty of things to do and it fit all of us comfortably and happily. We chilled out on the deck, fired-up the BBQ and played pool. We had a sauna and hot tub too, as well as high def TV's in every room. All logistics were a breeze and management was a pleasure to work with. I'd definitely recommend it to anyone looking for a very well-appointed cabin and can't wait to come back and do it again!

Me and seven of my friends were looking to get away from the city and get out into the mountains. One of the men recommended we use Cedar Creek Cabins, as they have over 40 high-end cabins to choose from, and he had stayed at one previously. We rented the HOLIDAY CABIN for the weekend and what a surprise! From the outside, the cabin looks pretty much like a nice place to stay. However, upon entering the premises, we were blown away by the luxury and décor of this place!

There were three floors in all, and each room was more beautiful than the next. All of us got a wonderfully comfortable bed to sleep in, fresh towels included. There were 3.5 bathrooms, a sauna, a hot tub, fireplace, an outdoor fire pit, a pool table and satellite TV's everywhere! The porch had an awesome view of the woods and was comfortably secluded. We spent the day in Helen (only a 20 minute drive) tubing on the Chattahoochee river with thousands of other tubers, laughing all the way downstream.

When we got back to the cabin, we cooked up some massive steaks we got from *** on the outside grill, complete with grilled corn on the cob and asparagus spears. It was a dinner fit for a king. The Cabin had all kitchen ware and utensils we needed. After filling our stomachs on the feast we had made, we lounged around the Hot Tub, followed by a stint in the dry sauna before showering off in the huge shower with a rainfall-type shower head.

We fell asleep in what was a very comfortable bed and awoke to our second day in heaven. We opted for hiking some local trails and sat under some pretty cold waterfalls along the trail.

I can without reservation HIGHLY RECOMMEND Cedar Creek Cabins as a special place to go when you need a break from the hustle and bustle of everyday life, and you want to commune with Nature again!

We had a wonderful weekend at Moose Hollow. Perfect cabin for a couple's getaway. My wife and I loved the decor and appreciated the private screened deck with a hot tub to relax in. You have a full kitchen if you like to cook, or a short drive to a wide variety of restaurants in Helen. There is a pool table to enjoy if you so desire. Satellite TV and WiFi service in a remote area....Very nice. The owners communication is the best we've ever had while staying in cabins. Just stay there... You'll love it!

Cedar Creek Cabin Rental Response • Jul 31, 2019

Hi *** - We appreciate your kind comments about your stay at the Moose Hollow cabin - it is very special indeed! Thanks for your 5-star review and recommendation. Looking forward to welcoming you and and your wife back to the north Georgia mountains soon. - Your Friends at Cedar Creek Cabin Rentals

This cabin is very nice and very clean. Everything from the appliances to the beds are all good quality. The firepit, hot tub, deck, sauna and everything are very well taken care of. The cabin itself is beautiful inside and out! It was easy to access within a gated community and it came fully equipped with everything we needed, including linens, towels, kitchen ware and utensils. There is even an outside charcoal grill that we used to cook steaks. There was plenty of room in the beds to sleep 8 comfortably and the four TVs connected to satellite was a nice surprise. The location was very good also; we spent the day hiking nearby trails and went tubing in Helen, all only a short drive from the cabin. We had a great experience and highly recommend this cabin!

Cedar Creek Cabin Rental Response • Jul 31, 2019

Hi *** - Thanks for taking the time to share your experiences at a Cedar Creek Cabin Rentals property. We appreciate the 5-stars. So glad to hear that you enjoyed your time hiking and tubing in the north Georgia mountains. Hope to welcome you back soon. - Your Friends at Cedar Creek Cabin Rentals

This was a wonderful experience for me! Normally my husband books our trips, but this time I surprised him and the process was so easy! I was so pleased with the beauty and location of our cabin and the helpfulness from Wendy! I will be using Cedar Creek again!

Fantastic pet-friendly cabin. If you are looking for a quiet well equipped cabin in Northeast Georgia this is your Home away from Home . Affordable with everything from the cool running creek to listen to on the back porch to the whirlpool tub Steam room booth and pool table . We really enjoyed our weekend.. Thank you for being so courteous..

Amazing experience at the BobCat Lodge. The place was very spacious and clean as pictured. The kids loved the game room and was used to it's fullest potential. Pots, pans, cooking utensils were provided, which was very convenient. Hot tub was hot as expected. And the scenery and atmosphere was very quiet and peaceful. Check in and check out was very easy, communication was easy as well.Checkout was at 11am but they allowed us to check out at 5pm which was very nice of them. I had left my bag behind and they were nice enough to ship it back to me. Overall, I had a very nice and enjoyable experience at BobCat Lodge.

Cedar Creek Cabin Rental Response • Jun 20, 2019

Hi *** - We are so glad to hear you and your family enjoyed your stay at the BobCat Lodge cabin. Thank you for your kind words and 5-star reviews. We're looking forward to your return visit to the north Georgia Mountains soon! - Your Friends at Cedar Creek Cabin Rentals

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Address: 3165 Le Conte Ave NE, Atlanta, Georgia, United States, 30319-2435

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