Cell Phone Shop

I would like to report that Cell Phone Shop issued a complete refund and I am more than satisfied with the outcome Please close this case Thank you, [redacted]

Dear Sir/Madam, Firstly, please accept our apology for this late reply We are sorry to hear that our customer cannot use the ordered itemUsually, under our 30-day money back guarantee policy, the original shipping fee is non-refundable However, after further reviewing the case, we have made an exception to our customer and we have issued a full refund to the customer's account and the customer is not required to return the product to us And the refund has been processed on Oct 30, already Therefore, please consider this case closed as settled Feel free to contact us if any further information is needed Yours faithfully, CS (Cellphoneshop)

Dear Sir/Madam, We have received the above mentioned complaint that the customer would like to get reimbursement for the return postage After reviewing the system record, we have promised to reimburse the return postage after receiving the returned packageTherefore, a refund of the reimbursement $has been credited back to the customer's account already Since a refund was issued, please consider this case closed as settled Feel free to contact us if any further information is needed Yours faithfully, CS (Cellphonshop)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am more than a little insulted by this response First, as you know, this was a bait-and-switch complaint, not a guarantee complaint Second, I have not yet seen a refund of $to my credit card and I have not received any message from CellPhoneShop indicating that I do not have to return their bait-and-switch product Third, I have not received any indication that they will stop offering as "In Stock" a product that they do not have in inventory and do not intend to ever supply to a customer Fourth, I have not received any indication that they will stop showing an "original price" that they have never charged to any customer Fifth, I have not received any indication that they with stop advertising that every day is the "last day of clearance sale" Regards, [redacted] ***

Good Afternoon, After I initiated this complaint ( Complaint # [redacted] ), I was contacted and harassed by the company I complained against After speaking to a lawyer and starting legal action, this company has apologized immensely and refunded my money that they took from me I consider this complaint resolved and accept the solution that they provided me already Thank you for your time and consideration in this matter [redacted] Sent from Windows Mail

I received correspondence back from compaby twice on reason for delay, overseas company (hong Kong) was shipper I actually received the product the next day ThursdayNov and it works So I am good at this time Thank you for your assistance [redacted] ***

Dear Sir/Madam,
Since we have not received any return notification from the customer yet, we do not request the customer to return the battery to us any longerAnd we have refunded the original charged amount $
to the customer's account already
On the other hand, as our company is closing down, the customer should no longer find that we are still selling the incompatible product on our website
Thank you
Yours faithfully,
CS (Cellphoneshop)

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action
would not resolve my complaint.  For your reference, details of the
offer I reviewed appear below.
I am more than a little insulted by this response.
First, as you know, this was a bait-and-switch complaint, not a guarantee complaint.
Second, I have not yet seen a refund of $17.47 to my credit card ... and I have not received any message from CellPhoneShop indicating that I do not have to return their bait-and-switch product.
Third, I have not received any indication that they will stop offering as "In Stock" a product that they do not have in inventory and do not intend to ever supply to a customer.
Fourth, I have not received any indication that they will stop showing an "original price" that they have never charged to any customer.
Fifth, I have not received any indication that they with stop advertising that every day is the "last day of clearance sale".
Regards,
[redacted]

Dear Sir/Madam,We have received he above mentioned complaint that the customer had received a defective product and would like to get part of the refund of the product.Since we received this complaint notice, we have contacted our customer immediately and issued part of the refund ($3.83) to the...

customer's account on Nov 19, 2014 already.Therefore, as a refund has been issued, please consider this case closed as settled.Feel free to contact us if any further information is needed.Yours faithfully,CS (Cellphoneshop)

Dear Sir/Madam,
Firstly, please accept our apology for this late reply.
We are sorry to hear that our customer cannot use the ordered item. Usually, under our 30-day money back guarantee policy, the original shipping fee is non-refundable.
However, after further reviewing the case, we have...

made an exception to our customer and we have issued a full refund to the customer's account and the customer is not required to return the product to us.
And the refund has been processed on Oct 30, 2014 already.
Therefore, please consider this case closed as settled.
Feel free to contact us if any further information is needed.
Yours faithfully,
CS (Cellphoneshop)

Dear Sir/Madam,
We have received the above mentioned complaint that the customer was disappointed for not receiving the order and requested a full refund.
Please accept our apology for this late shipment. Please understand that the delay on the shipment is out of our expectation.
Once we...

discovered this problem, we have arranged reshipment immediately and shipped on Oct 24, 2014 already. However, we have received response from the customer that she no longer wants to
get the order, we agree to issue full refund to the customer's account and the refund was processed on Oct 30, 2014 accordingly.
As a refund was issued, please consider this case closed as settled.
Feel free to contact us if any further information is needed.
Yours faithfully,
CS (Cellphoneshop)

I would like to report that Cell Phone Shop issued a complete refund and I am more than satisfied with the outcome.  Please close this case.
Thank you,
[redacted]

Dear Sir/Madam,
We have received the above mentioned complaint that the customer has not yet received the order.
We apologize that there is delay in the order delivery. Once we recognize the problem, we have arranged to resend the entire order to the customer on Oct 24, 2014 already. And the...

tracking information shows that the order has been delivered successfully on Oct 30, 2014 as well.
Therefore, our customer should have received the order by now.
Please consider this case closed as settled.
Feel free to contact us if any further information is needed.
Yours faithfully,
CS (Cellphoneshop)

I received correspondence back from compaby twice on reason for delay, overseas company (hong Kong) was shipper.  I actually received the product the next day Thursday13 Nov and it works.  So I am good at this time.  Thank you for your assistance
[redacted]

Good Afternoon,
   After I initiated this complaint ( Complaint # [redacted]), I was contacted and harassed by the company I complained against.  After speaking to a lawyer and starting legal action, this company has apologized immensely and refunded my money that they took from...

me.  I consider this complaint resolved and accept the solution that they provided me already.
 
Thank you for your time and consideration in this matter.
 
 
[redacted]
 
Sent from Windows Mail

Dear Sir/Madam,
We have received the above mentioned complaint that the customer would like to get reimbursement for the return postage.
After reviewing the system record, we have promised to reimburse the return postage after receiving the returned package. Therefore, a refund of the...

reimbursement $11.55 has been credited back to the customer's account already.
Since a refund was issued, please consider this case closed as settled.
Feel free to contact us if any further information is needed.
Yours faithfully,
CS (Cellphonshop)

Dear Sir/Madam,
 
First of all, please accept our apology for this late reply. This is because we have tried to contact the customer to get more information about the case but yet we have not received any response.
 
As our customer requested, we agree to issue a full refund to the...

customer's account. And our customer should receive the refund on this week.
 
We are sorry that our product is not compatible with the customer's cell phone. We had followed up the case immediately once we received the complaint from the customer and a return authorization had been issued to the customer to return the item for refund on Oct 31, 2014 accordingly.
 
Since a refund solution is in process now, please consider this case closed as settled.
 
Feel free to contact us if any further information is needed.
 
Yours faithfully,
CS (Cellphoneshop)

I took my cell phone to them on 6-26-14 they were to flash and port my number to [redacted] my number got ported on they 6-27-14 and then they were supposed to flash it but they did not they told me they were flashing it then 6-28-14 came and I went to their store at 10:30am when they were suppose to be open and I sat up there waiting but they never did open so 6-29-14 came I went to back to get my phone and they told me that they had no one to cover the store on Saturday and that the reason why my phone did not get flashed was they were wait on their mom the add credit so they had my phone for 4 days and did nothing to it. I feel that the owner of the store needs to be notify about this they have teenagers run the place and their customer service sucks they act like they don.t care thank you for your timeDesired SettlementI feel that they should flash my phone free of charge

Review: I placed two orders with Cellphoneshop.net. The first order the device does not work and the other the devices literally fell apart. One order is very old so I'm ok with not getting a refund on that one. However, the fairly new one I want store credit. When I first contacted them about this issue I was promised store credit. Nothing was said about returning the equipment so I threw them away. When I pressed them about the oldest order they then started to give me a hard time and they want me to send the devices back. To ship the items back will cost me more than the items and they know that and it's why they want me to send them back. The two orders are #[redacted] and #[redacted].

Once again they offered me store credit with no mention of sending back the items and now they are taking that back. I have an email where they offered store credit.Desired Settlement: Store Credit

Business

Response:

Dear Sir/Madam,

First of all, please accept our apology for the late reply.

After reviewing the above mentioned case, we have tried to contact our customer and offered a store credit to the customer finally.

According to our return policy, customers are required to return the products for an exchange /store credit or refund. We are not sure if there is any misunderstanding and therefore our customer did not keep the item for product return.

But as a courtesy to our customer, we finally decided to offer the store credit. And we have sent the relevant details to the customer on how to use the credit on the future purchase.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

NEVER PURCHASE ANYTHING FROM THIS RETAILER

I ordered 3 products for my Iphone. None of them worked.

I had to pay to return the product.

They said they would refund my money to my credit card. they put it in a paypal account which I have to pay to get a check.

They took 2 weeks to respond to my emails,

I purchased it in January and received my money in April.

Their products are worthless