Cell Phone Shop

Review: The company does not honor its return policy for defective items. It sells products it knows are incompatible with Mac products and then does not honor the credit to the customer's account.The company does not respond to customer inquiries.Desired Settlement: Credit to credit card. I returned the product through the USPS and have a record the company received and signed for the return 3 weeks ago.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned case from you.

After reviewing the case, we found that the customer had contacted us complaining about the defectiveness of the product. We immediately

followed up the case and finally issued a Return Authorization to the customer to return the product for refund on Mar 11, 2014.

Finally, we have received the returned package and a refund of $24.99 had been issued to the customer's account on Apr 3, 2014 accordingly.

Therefore, please consider this case closed as settled.

Feel free to contact us if you need further information.

Yours faithfully,

CS (Cellphoneshop)

Review: I ordered an item from this business on October 3, 2014. My order was shipped on October 6. I paid for First Class mail with tracking. First class mail with tracking says it will be delivered in 5-8 working days. I was emailed a tracking number that did not work. I have called on 6 different occasions to the customer support center asking the status of my order. The personnel have laughed and antagonized me every time I have called. I have asked numerous times for a refund for my shipping and/or to cancel my order and I have been told that I will not get any type of refund and they will not cancel my order. They always state, " Sir, please wait a couple of days, and if you do not receive your product, call us back. Until then, there is nothing we can do about it." This has happened every time for the past 2 weeks. When I ask to speak to a supervisor or manager, I have always been transferred to someone else whom is not a manager. I can always hear the person who transferred me in the background laughing. When I have asked to speak again to a real supervisor, they have laughed and refused to transfer me. Today is October 20, 2014 and I still do not have my package. All of their emails that I have saved over the past 2 weeks have stated that my package is at the post office and would be here soon.Desired Settlement: I would like my order cancelled and a full refund. Their website offers a 30 day money back guarantee from the date the product is ordered. At this rate, I will not receive my product within 30 day of ordering it.

Consumer

Response:

Good Afternoon,

Review: I ordered an item (Earpiece) from their website on Feb 1. 2014 until today 17 Feb. 2014 nothing received, although ETA online shows 10 days MAX, I disputed the money on paypal and did not get the money yet either.

they are the worst in delivery. it was a gift and the occasion passed already for this gift.

Order # [redacted]Desired Settlement: I do not need the item any more and I need my money back.

Business

Response:

Dear Sir/Madam,

Please accept our apology for this late reply.

Since our staff is still communicating with the customer to find out a solution to settle the case, therefore, we have not sent our response on time.

Our customer had contacted us before that he no longer wanted to keep the order. Therefore, we promised to issue a full refund to the customer after we have received the returned package.

We have first adjusted the mentioned order by applying the 7 discount on this order. However, we just found that since our customer has opened a case with Paypal, the adjusted price difference cannot be refunded to the customer's account successfully.

But since our customer has returned the order to us, we promised we will issue a full refund $34.98 to the customer's account immediately after Paypal has finished to review the case.

Please accept our apology if there is any inconvenience caused.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: Placed an order online which showed free shipping just prior to submitting the order. Once I hit "submit order" with my credit card information, a shipping charge of $4.99 was added (after the fact), which I did not authorize. I immediately called the business and notified them of the error. They refused to credit the shipping charge added AFTER the order was placed.Desired Settlement: Credit of the 4.99 shipping charge.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer was not satisfied there is shipping fee on the order.

Currently, our shop offers free shipping to all orders (ship via regular mail) but customers are required to type in the free shipping coupon during the ordering process.

After checking our system record, we have received the customer's email to request to remove the shipping cost from the order. Since this is the offer what we promoted now, we certainly would like to make the changes. However, we have received the notification from the customer later that she would like to cancel the order. Therefore, the order was cancelled finally.

We are sorry if there is any misunderstanding and let our customer think that the shipping fee cannot be removed. And we suggest our customer may place an order again and type in the coupon code "freeshipus" during the ordering process. And we ensure that the free shipping will be granted.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I placed the order using a different discount code. Shipping nevertheless was still listed as free. Only AFTER I hit the "place order" button was a shipping charge then added to the total. I called and requested that the shipping be removed, but the business refused. Said my only remedy was to either pay the subsequently-added shipping charge or cancel the order. I was given no choice but to cancel (after requesting free shipping but being rejected). I will place a new order using the same discount code AND expect free shipping. Is this acceptable to the business?

Regards,

Business

Response:

Dear Sir/Madam,

Regarding to the customer's response on this case, we have reviewed this case again and found out what the real problem is.

We found that the main problem why the freeship coupon cannot be reflected on order because the customer has used another discount coupon on this order already. Customers cannot use 2 coupons at the same order. Therefore, the shipping fee was not deducted even our customer has typed in the coupon code during the ordering process. For this case, our customer are suggested to contact us to adjust the order manually.

To ensure you are granted the freeship and the cash discount coupon, please also send an email to our orderchange department to confirm your order will be adjusted.

We are sorry again if it causes any inconvenience to you.

Yours faithfully,

CS (Cellphoneshop)

Review: I paid for a battery for my cell phone on 5 March 2014 and have yet to receive the product. I emailed them and and was told there was no record of my order. There is no tracking number to follow the shipping process. I called and within a few minuets they found my order and claimed to need another week do to delayed shipping.Desired Settlement: If I receive the product that would be fine. Otherwise a refund will be in order.

Business

Response:

Dear Sir/Madam,

Sorry about this late reply.

We have tried to contact our customer to confirm if the order has been received or not. However, we have not received any response from the customer yet.

Therefore, we cannot offer a refund or a reshipment to settle this case at the moment as we cannot confirm the status of the order.

It would be nice if the customer can let us know his/her preference on this order.

We will offer a solution immediately after we have received response from our customer.

Yours faithfully,

CS (Cellphoneshop)

I've shopped with this company for years and have always received my product, as ordered, in the estimated time frame. if I had any problems, customer service made it right, no questions.

Review: I bought a Female DVI-I to Male HDMI adapter from CellPhoneShop.net and when I received it, it didn't work. I asked for a replacement, but they sent me the wrong adapter. I again asked for a replacement of what I bought, and they sent yet another wrong adapter. I tried calling them about the issue, but the person on the phone was completely unhelpful and did nothing to rectify the situation. They are now refusing to send me the proper replacement item, saying they will only send 2 replacements, unless I pay to ship it back, or accept a refund for only the item's price, which was significantly less than the price of the shipping.Desired Settlement: I want either a replacement for the item I ordered OR a full refund of the price of the item plus shipping. I am happy to return the incorrect adapters, provided CellPhoneShop.net sends me envelopes with postage for them. I will not spend a single cent to fix their mistakes.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer would like to get a full refund for receiving incompatible product.

After checking our system record, we found that we have sent 2 replacements to the customer but however, the product is not compatible with the customer's phone. We finally issued a Return Authorization to the customer to return the item for full refund.

Also, we have promised to reimburse the return postage to the customer as well. A refund (full refund + postage) of $8.40 will be issued to the customer's account. Please allow 1-2 days for us to process the refund accordingly.

Feel free to contact us again if any information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

They did refund my money, so there's nothing left to pursue, but I just want to note that even in their response to you, they have no idea what they're talking about and are clearly incompetent. I ordered a monitor adapter, and for some reason they are talking about phone compatibility.

Regards,

PLEASE LISTEN TO THE OTHER REVIEWERS before using this website. It is a TOTAL FRAUD AND SCAM! They just want your money!!!!! Please save your money, energy, effort and peace of mind!!! Please order from Amazon or even Ebay!!! TOTAL FRAUD!!!!!!!!!!!!!!!!!!!!!!!!!!! FALSE ADVERTISING!!!

I placed my order on a Friday It was actually shipped out on Monday. Today is the 14th Business day (18 regular day) and my item has still not shipped to me!!!!

I went with this order initially cause it said 5-8 business days on the website. Reference: http://ca.cellphoneshop.net/order-status.html

However, when you call and reference this page, they direct you to this reference of 6-10 business day. Reference: http://ca.cellphoneshop.net/info.html or the email that was sent to me when my order shipped out that said 7-10 business days. Regardless it is now the 14th Business day!!!!! So either way they are LIARS AND FALSE ADVERTISING which is a serious FRAUD. This company should be shut down!!!

Every time I call I speak to someone different and get a completely different bt answer. Every time I call regarding my order, they keep telling me to wait till the end of following week. Or to wait a couple days, or the next week and it will definitely be there. I have called 5-6 times and its always the same nonsense bt. They give me some excuse, to wait till the following week, because its clearing customs, special security on battery orders (Makes me wonder if they are smuggling something illegal!!!!!).

Their first excuse is that it is shipping (more like WALKING) from Hong Kong. I have ordered from Hong Kong and China before and it has shipped to me in 7-9 days, through Amazon or even Ebay.

Their customer service is HORRRIBLE!!!!! Worst customer service ever! I have tried to talk to a supervisor or a manager or someone in charge and I get bullstted, they tell me I'm not ALLOWED to talk to a supervisor, that the Manager does not "answer phone calls", the supervisor is in a meeting, or this is the BEST ONE: I had one of the employees pretend to be a supervisor, and I knew this fake scam, as I had recognized his voice and talked to a person with the same name earlier! Super liars. They are all sitting in a call center in INDIA and [redacted] and scamming us. DO NOT ORDER FROM this website. They told me they cannot give our last names or employee IDs as they DO NOT have one. How in the world do they get paid without an employee ID, I wonder???

PLEASE STAY AWAY. I hope they get shut down, horrid business.

Review: I made a purchase from the company on October 2,2014. The site clearly stated, as did my receipt of purchase that it would take anywhere from 2-10 business days from the time the product was shipped. On October 4, 2014 my item was shipped and I received a tracking number. Days went by and the tracking info wasn't being updated. Finally, On October 22, 2014 I called because the tracking information could no longer be found for my purchase. I was told there was a delay due to customs. At this point I no longer needed the item and asked for a full refund. The customer service agent asked that I wait until October 24, 2014 and then a refund would be granted. I waited until Oct 24, 2014 and called again. They told me that they knew I didn't receive it, but had already shipped me a new product out. I firmly said "No, I want a refund. Your policy stated 10 days max. I no longer need this product". Reluctantly, they said that I would receive an email about a refund. I received an email stating it would take 4-5 days to process the refund. It has been 6 days and I still have no refund. I contacted my card company and they have not received anything from this retailer. I went to the website to find contact information and the site has now been shut down. It says " We do not accept any new orders" and some email addresses to contact them. No phone number or anything. I suspect something fishy is going on here.Desired Settlement: First and foremost I don't want anyone else to have to go through this. If there are shipping issues, those issues should be stated prior to someone purchasing something. Secondly, if someone asks for a refund because they paid for something they have not received then they should be granted that the first time. It was extremely shady calling them and them telling me a new one was on it's way. I had to yell at the person in order to get a refund-that shouldn't be like that. I'm not 100% sure what the refund policy is, but I'm sure it doesn't require yelling. Third, I have yet to receive this refund and now am worried that I never will because the site has been shut down.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer was disappointed for not receiving the order and requested a full refund.

Please accept our apology for this late shipment. Please understand that the delay on the shipment is out of our expectation.

Once we discovered this problem, we have arranged reshipment immediately and shipped on Oct 24, 2014 already. However, we have received response from the customer that she no longer wants to

get the order, we agree to issue full refund to the customer's account and the refund was processed on Oct 30, 2014 accordingly.

As a refund was issued, please consider this case closed as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I placed an online order #[redacted] for cell phone accessories at www.cellphoneshop.net on March 21, 2014 and paid $55.68 using my US Bank Visa debit check card. The $55.68 was debited from my account on March 26, 2014. I was told I should receive my order in 7-10 business days and allow an additional 4-5 business days since I had ordered a lithium battery. I received an email my shipment (with no tracking number) was shipped on March 24, 2014. When the USPS did not deliver my order on the last of these possible shipping days, on April 11, 2014, I called the company at 866-381-1670 and was told my order was being held at US Customs and I was told I would definitely receive my order on Monday, April 14, 2014. By Tuesday, April 15 when I still had not received my delivery I called the USPS and they told me this was not a legitimate shipment since there was no tracking number and there was no way that company could have known my order was stuck at US Customs or had any information on the whereabouts so this was suspect and I called Cellphoneshop.net again and was told they didn't know what happened to my order that there was no shipping number so no way to track and my order was probably lost in the mail and I would be issued a refund in 4-5 business days to my Visa card. I then received an email that my refund was issued on April 18, 2014. On April 23, 2014 when I still did not see my refund in my account I contacted my bank and they researched it and said they don't see the refund and I should again contact Cellphoneshop.net. I feel this is a scam and fraudulent activity and even though I am disputing this with my bank and they said I will probably get my money back in 5-10 additional days, I am very upset about this company being allowed to get away with lying and scamming people out of their hard earned money.Desired Settlement: I just want my money back and now, not days or months from now.

I want this company investigated for these practices. They lied everytime I called about the whereabouts of my shipment, was told it was being held by US Customs when they had no way of knowing that since there wasn't a shipping or tracking number attached to the shipment. I was told by one of their customer service people I would for certain get my delivery on a certain day and that never happened. I feel they are getting away with fraud.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer would like to receive a refund for not receiving the order.

First of all, we are sorry that the order might be lost in post and apologize for any inconvenience caused to our customer.

Since our customer has not received the ordered merchandise yet, we agree to issue a full refund to the customer's account (as what we have promised in the email correspondence).

Finally, a full refund of $55.68 had been issued to the customer's account on Apr 16, 2014 accordingly.

Therefore, please consider to close this case as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS

(Cellphoneshop)

Review: In June of 2013 I ordered online, cell phone components from The Cell Phone Shop. When I received my order, I discovered that one of them was damaged. (It took over a month to receive the order.) It is a cell phone cradle for the car. One side of the grip was broken. I contacted them and was instructed how to return the product for a refund. I confirmed through the post office that they received it on July 29. I even returned to them a duplicate shipment.

They told me at one point that they could not refund my money, because the warranty was up. Then I was told they could put on the gift card I used. I sent them all the information they needed and was promised a refund.

After 50 emails between us, I have yet to receive my refund. They promised to refund $11.95 which includes the part and shipping. They have responded at least three times that my refund would take 4 to 5 business days.

What can I do? I know it is not much, but it is still my money. They have it and they owe to me.

Sincerely,

[redacted]Desired Settlement: Simply put the money back on my card. They have the info. If they cannot do that, then send me a check.

Business

Response:

Dear Sir/Madam,

Sorry for our late reply.

Please note that we have issued a refund to our customer's account already. And our customer mentioned

he/she will contact Revdex.com to close the case and therefore we have not responded to this complaint yet.

Please check with our customer and considered this case is closed as settled.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a car charger on 10-25-14. I received 3 notices 1 on 10-25, thanking me for placing the order, 2 on 10-27 stating the order has been processed and shipped. I have not received my product as of today 11-12 (15 days) the emails state delivery should be 7-10 days and was sent regular mail with out a tracking number. I want my product of refund, they did take my money on 10-27. I have tried to contact the company via email and phone. I get a voice message to select option 2 for order status, it goes to a busy signal and option #5 for assistance , same result.Desired Settlement: delivery of order or refund of my money

Consumer

Response:

I received correspondence back from compaby twice on reason for delay, overseas company (hong Kong) was shipper. I actually received the product the next day Thursday13 Nov and it works. So I am good at this time. Thank you for your assistance

I have ordered twice now from cellphoneshop.net and am happy with both orders. Everything functioned as advertised and fit was as good as those expensive products available at the big blue box stores. In fact, the screen protectors at the blue box stores for the Xperia were branded CPS so they are buying from CPS and selling for $20+ ea. My second order came today -several Samsung 4 cases in varied styles to fit our new phones and they all fit as good as what they were trying to sell me at the big blue box store where we bought our phones. I bought Sony Xperia play screen protectors and covers, battery, & car charger the 1st time and they all work as good as the originals and still work

I understand the orders are likely packed and shipped directly from China in large postal deliveries of however many pounds and when it arrives to customs it goes directly to USPS where a large group of orders are dispensed to their US customers via regular mail from the West Coast USPS depot. Sometimes it takes a while to fill up the export bins before it ships from China, which is why it can take longer than expected to arrive. I have bought from other businesses in China that explained how the shipping works and presume CPS has the same process?

I don't have any affiliation with the business whatsoever except as a customer. I thought it might clear up why I see so many shipping complaints come up for them. Returning items probably cost more than expected due to shipping costs to China, but I believe they have an RMA process for damaged and defective returns if you go to the trouble of contacting them and processing an RMA. They even refund returned unused items if you don't want them no questions asked, but no return shipping RMAs for buyer's remorse, only for defects and damaged in shipping.

To compare, I have ordered things from the big blue box store online and never got the items or got the wrong item or damaged items and had to go through bs with them to fix the problems. CPS was better at handling the order, IMO at about 5% of the cost.

If you can't wait, go to the big box store for instant gratification, but if you understand it is coming from China at wholesale prices direct and can tolerate waiting a week or 2 you can get great deals. Their emails are one of the few I forward to my inbox from my filters and they do not come too often. I used an email 'secret discount code' to get 20% off the whole order this time, which was cheaper than the free shipping code and also discounted the shipping. My order was for $56.xx after discounts for ipad and phone stuff + a few other cool doodads. 2 otter type cases, and several other cases for our Samsungs plus screen protectors and extras. So far I have no complaints and am impressed w the quality exceeding what we thought it would be from the online description, although the extraprotect cases are a puzzle as to how they work with icons showing on ablack screen thru the window-mysterious! I am sure I will figure it out- obviously it is meant to operate like that to see the alerts, but no instruction- I love the case finish quality on those. I have recommended CPS on several occasions already and will again. I have not had a problem, so can't speak to how it goes if something goes wrong.

Review: When I placed my order I requested First Class Mail that I paid an additional $5.99 for. Their website says I would receive tracking information in 2-3 days and I could expect delivery in 5-8 days. Its been over 12 days and I still cant get tracking and their support line people just keep telling me to check again tomorrow. When I asked to speak to a manager or supervisor I was told that person would tell me the same thing. All I wanted was confirmation that my order was being shipped and they refused to do this. They did say after multiple phone calls they would refund my money but that hasn't happened yet either.Desired Settlement: They claim they are going to refund my money. I want this company to be put on notice that they cant take a consumers money and not ship what was purchased. I plan on filing a complain with the FTC since most of their products do come from overseas.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer has not yet received the order.

We apologize that there is delay in the order delivery. Once we recognize the problem, we have arranged to resend the entire order to the customer on Oct 24, 2014 already. And the tracking information shows that the order has been delivered successfully on Oct 30, 2014 as well.

Therefore, our customer should have received the order by now.

Please consider this case closed as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: On 9/23/2014, CellPhoneShop advertised as "In Stock" and I ordered a 3.7V 750 mAh battery for a Motorola Entice W766 phone, old battery number BT51. On or about 9/30/2014, I received a 700 mAh (not 750 mAh) battery for a Motorola W490 (not W766) phone, new battery number BT50 (not BT51). When I contacted CellPhoneShop, they told me that the battery I ordered is not "In Stock" and they have no intention of ever keeping that battery in stock. Then they told me they would only refund $7.49 of the $12.48 (including shipping) that I paid them and, then, only after I spent another $4.99 to return the bait-and-switch battery to them. Eventually, they agreed to reimburse the full $12.48 that I paid them plus the cost of returning the bait-and-switch battery to them, but only after I spent the cost of returning the bait-and-switch battery to them.

How can CellPhoneShop be allowed to run a scam operation ... and how can they continue, even as I write this complaint, to advertise as "In Stock" (see http://www.cellphoneshop.net/w766battery.html) a product that they do not now have in inventory and do not intend to ever supply to customers?Desired Settlement: As I already told CellPhoneShop in numerous emails over the last couple of weeks:

- I want them to refund to my credit card the full $12.48 that I paid them plus the cost returning the bait-and-switch battery to them (presumably, the $4.99 that they charged me for shipping), at which point I will return the bait-and-switch battery to them.

- I want them to stop advertising as "In Stock" a product that they do not have in inventory and do not intend to ever supply to customers.

Business

Response:

Dear Sir/Madam,

Firstly, please accept our apology for this late reply.

We are sorry to hear that our customer cannot use the ordered item. Usually, under our 30-day money back guarantee policy, the original shipping fee is non-refundable.

However, after further reviewing the case, we have made an exception to our customer and we have issued a full refund to the customer's account and the customer is not required to return the product to us.

And the refund has been processed on Oct 30, 2014 already.

Therefore, please consider this case closed as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to

complaint ID [redacted], and have determined that this proposed action

would not resolve my complaint. For your reference, details of the

offer I reviewed appear below.

I am more than a little insulted by this response.

First, as you know, this was a bait-and-switch complaint, not a guarantee complaint.

Second, I have not yet seen a refund of $17.47 to my credit card ... and I have not received any message from CellPhoneShop indicating that I do not have to return their bait-and-switch product.

Third, I have not received any indication that they will stop offering as "In Stock" a product that they do not have in inventory and do not intend to ever supply to a customer.

Fourth, I have not received any indication that they will stop showing an "original price" that they have never charged to any customer.

Fifth, I have not received any indication that they with stop advertising that every day is the "last day of clearance sale".

Regards,

Business

Response:

Dear Sir/Madam,

Since we have not received any return notification from the customer yet, we do not request the customer to return the battery to us any longer. And we have refunded the original charged amount $12.48

to the customer's account already.

On the other hand, as our company is closing down, the customer should no longer find that we are still selling the incompatible product on our website.

Thank you.

Yours faithfully,

CS (Cellphoneshop)

Review: I purchased a headset. The vendor sent the wrong headset. When I told them they had me take photos and email them the proof they mailed the wrong headset and made me pay shipping it back. They promised to reimburse me for the shipping back of the incorrect product they shipped me immediately after I emailed them my shipping costs. They have failed to do so and have not returned my emails. I had to go to Paypal to file a complaint as well to get a refund for the product I shipped back which they shipped incorrectly to me. I want my shipping costs refunded at once as they promised and would like an additional $20 to cover my time and shipping expenses. Again I made no error. the product I ordered was never delivered and I shipped it back. I still have all emails from them promising to refund my shipping costs immediately as well as all emails, photos and and receipts from the purchase. These guys are bad news and not willing to refund my $$$Desired Settlement: I want my shipping costs of $11.55 returned as well as an additional $20 for my time and materials used to ship their product back to them which they shipped wrong in the first place.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer would like to get reimbursement for the return postage.

After reviewing the system record, we have promised to reimburse the return postage after receiving the returned package. Therefore, a refund of the reimbursement $11.55 has been credited back to the customer's account already.

Since a refund was issued, please consider this case closed as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphonshop)

Review: I ordered products from this company on Oct. 28, 2013. I have to this date no received said product. When contact the company tells me to wait. They also state it takes 10 days . According to there own records it shipped the 29th.Desired Settlement: I want a FULL REFUND for the cost of the merchandise that I did not receive.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer would like to get a full refund for not receiving he ordered merchandise.

Firstly, please accept our apology about the delay of the shipment. With further checking on this order, we are afraid that the order may be lost in post. As we have already received the customers'

complaint about the status on this order, we have settled this case with our customer and a full refund will be issued to our customer's account accordingly.

Please allow 1-2 days for us to process the refund.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I had purchased merchandise from the Cellphone Shop and they were the wrong products. They did not fit my cellphone so I wanted to return them for a refund as I had purchased a new phone that they did not offer the same merchandise for (a new battery and travel charger). I had, through email, requested a refund and how I can return the products. They came back and said that the products would fit my new phone and to keep trying. I told them that they were not compatible and that they have a money back guarantee with "no questions ask". They continued to tell me that the products would fit but that they would offer me store credit. I told them no and ask to have a refund. Five emails later they're still not returning my money and I don't know what to do.Desired Settlement: I would like a full refund and an address to return the products.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer would like to get a return address to return the unwanted address to us.

After checking our system record, we found that we had finally issued a Return Authorization to the customer to return the items for refund on Apr 29, 2014 already.

We are afraid that there was some email problem that our customer did not receive our reply.

We have just resent the Return Authorization email to the customer again. Our customer can follow the instruction to return the items for refund. Once the package is received, a

refund will be issued immediately.

Please accept our apology for any inconvenience caused.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I bought a leather case for my samsung galaxy tab 3 on the web at www.cellphoneshop.com. When I got it, the keyboard didnt work. I returned it to the address they gave me within the 30 days. When I bought it I used my paypal account. I got a tracking number so I could see when they got it,. I shipped it on 3-27-14 and saw that they received it on April 1, 2014. So I went to my paypal account for a few days waiting to see if they put my money back in and they didn't. So I called and they said they would do it. They havent done it yet. I think this company is a sham. They do not care about their customers. I wish I could broadcast to everyone on the net not to buy from them. I am so upset with this company. I bought the case on the 7th of march. Here is the tracking number for when I returned the item, it is [redacted]; go to USPS.COM to track that item. Can you please help me get my money back?Desired Settlement: I just want my money back. I am already out $6.73 for shipping the case back.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint from you.

After checking our system record, we found that the customer had contacted us for a product return. We immediately followed up the case and finally issued a Return Authorization to the customer

to return the product for refund on Mr 27, 2014. We apologize as there was a slight delay for receiving the returned package from the customer on our end.

Once we received the tracking information of the returned package from our customer on Apr 7, 2014, we processed the refund accordingly. And the refund has been issued on Apr 10, 2014 finally.

Please accept our apology again if it caused any inconvenience to our customer.

Please consider this case closed as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I place an order on 10/30/2013 and I have yet to receive the products that I ordered, totaling $41.99/including $4.99 shipping. I have contacted the business and they informed me that due to the fact of varying locations it may take more than 10 days. If they promise 7-10 business days, the products should arrive 0 days late of the 10 day maximum, regardless of location.Desired Settlement: Since the company was not able to fulfill their duty of timely shipping, I would like a refund, including all shipping (Including return shipping if the products ever arrive). Lastly, I would expect the refund to be place back into my account in a timely fashion.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer would like to receive a full refund for not receiving the ordered merchandise.

First of all, please accept our apology about the delay on the shipment.

Once we have received the complaint from the customer, we have followed up the case immediately. Since we are afraid that the order may be lost in post, we agree to issue a full refund to the customer's account.

And a full refund of $41.99 has been processed on Nov 28, 2013 accordingly.

Therefore, please consider this case as resolved.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)