Cell Phone Shop

Review: Over a month ago I purchased a cellphone battery from this company and paid for it. I was told it should get to me in about a week and after waiting three weeks it never came so I contacted them again. They asked to confirm my mailing address, which was correct but I also told them I kind of needed the battery right away and will not be at that address for very long. After that email I was again told it should arrive withing a week or so of the email. I asked if there was any way they could speed it up since it's already taken over a month, I've already paid for it and it is VERY late by now. They said they would charge me $20 extra, to which I responded that I will not pay the additional charge and do not feel it is my responsibility to seeing as how they've already dragged their feet about sending it for over a month at this time. Instead they offered me a refund (which is what I originally asked for if they couldn't send the item I paid for). At the time I refused thinking since its already on its way I should probably be getting it soon, however I again commented that they should wave the extra cost of faster shipping since they're the ones who screwed it up in the first place. Again I was offered a refund and at first I declined but after thinking it over I emailed them again saying I'll take it however I also explained that I had to report the card I used to purchase the item originally as missing so they would have to put the refund onto a different card. Instead of refunding me the money, they offered me store credit. I made it very clear to them that this is unacceptable and that because of my experience so far I will never shop from them again, therefore the store credit is completely useless to me.Desired Settlement: I would like a full refund ($12.48), NOT store credit!! I want my money back so I can purchase what I need from a much more reliable company. They still have not responded to my last email and its been a few days. I still have not received my battery and highly doubt I ever will from them at this point because it is now well over a month late. So far apparently I have just given them money which I would like returned in full! If it is possible to have the money deposited into my bank account that would be preferred but somehow or other I would like my money back. This company has not provided me with what I paid for and I have waited too long for either a refund of the item I paid for to be delivered.

Business

Response:

Dear Sir/Madam,

First of all, we are sorry to hear that our customer has not yet received the order.

After checking our system record, We found that our customer had contacted is early June complaining that the order was not received. We immediately followed up the case and finally offered a store credit or a refund solution as a settlement.

Since our customer would like to receive a full refund instead, we had arranged to issue a refund and the refund was finally processed on June 26, 2014.

Therefore, please consider this case closed as settled.

Feel free to contact us if any information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I ordered a Cell phone Battery Charger dock from CellPhoneShop.net on May 22nd, 2014. The dock is the only way to charge my phone, and as of today, June 13th, I have yet to receive my package. It seems as if all my attempts to contact them were ignored, only one being replied to, and in that email they took no accountability towards why I haven't received the product I paid for. They claimed it takes 7-10 business days, yet it has been over 20, giving more than enough leeway for a hiccup or two. Because of this, I have exceeded my return guarantee without even receiving the product, and from other complaints I've read, the product may not even work when and if I ever do receive it.

All and all, it has been a terrible experience, and has proved to be more stressful than I could have ever imagined. Meanwhile, I am still left without a phone, disconnected from all my networks.Desired Settlement: My desired outcome, although I lose more faith in CellPhoneShop.net day by day, is to receive my product, a Samsung Galaxy SIII battery charger dock. Seeing how they have inconvenienced my greatly, I would expect them to try to make amends in some way, wether to expedite the shipping on them, or for me to receive my package and at the very least, have an extended warranty. Its unfair for them to advertise products that (in their words) they have no control over how and when people receive their products due to where they ship the products just to save a few bucks. (as I thought, its cheaper for them to buy stuff from hong kong and send it to the consumer, for a bit more money.)

All and all, if they do not make this right with me, I hope Revdex.com looks into it. Regardless, I will never bring my business to them again.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer has not received the ordered merchandise.

Firstly, please accept our apology for this lost shipment.

We are not sure if there is any email problem that our customer has not received our response. After checking our system record, we have replied to the customer's status request once we received his/her reply.

And finally, we had issued a full refund to the customer's account accordingly.

Please understand that we always aim to provide the immediate assistance to our customer on any kind of inquiry. We are sorry there was a big delay on the shipment delivery.

And once we knew the customer's has still not received the order, we have immediately followed up the case and offered solution.

Please accept our apology again if there is any inconvenience caused.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphonshop)

Review: I ordered a cell phone booster and it does not work, I called the company 3 times, and 3 times I was told I would get an email within 24 hours with instructions on where and how to return it for a refund. I have never received any email! I have sent 4 emails to them with no reply....Desired Settlement: I would like to have a return address so I can get a refund for this!!!! I am afraid that if they send me a address that I will never get the refund after I send it back after reading all the reviews on this company!!!!! The cost was 69.99- 20% = 55.99 total

Business

Response:

Dear Sir/Madam,

Firstly, please accept our apology for this late reply. This is the first notice we received from your end and we are afraid that the previous notice has not reached us.

Our customer complained that she did not receive return authorization to process the product return. However, after checking our system record, we had issued a Return Authorization to the customer on Sep 10, 2013 already. We are note sure if there was any email problem that our customer did not receive our return instruction email.

After receiving this complain notice, we had contacted our customer on Oct 8, 2013 again to confirm if she still want to return the product to us. However, we have not received any response yet.

It is suggested that the customer can contact us again and we can complete the return process as soon as possible.

Feel free to contact us again if any further assistance is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: [redacted] charges : defective chargersall failed in st weeks no one at company will help?I have 3 defective wall chargers and 1 car charger. All 4 have failed due to same cause. Please issue a replacement for these units as I am still awaiting replacements for the defects. here is the online invoice once they charged my visa Ship to: [redacted] United States[redacted] Bill to: [redacted] United States[redacted] Shipping Method: Regular Mail Item Code Options Unit Price Quantity Subtotal O-Style Car Charger For [redacted] mini with Retina display, [redacted] with Retina display (iPad 4), [redacted] $4.99 1 $4.99 Lightning AC Charger For [redacted] Devices - White [redacted] $4.99 3 $14.97Desired Settlement: replacement that works or refund. all or return email and letters

I have shopped very often from cellphoneshop. And I was always pleased with my merchandise as well the price I paid. All I can say is I miss being able to shop with this company. I was recommended to them by a friend and I recommended them to others. I personnally have not heard any complaints from anyone I know.

Review: I ordered a cell phone that is suppose to be new but it will not worm won't do anything at all I called customer service and they said send email, so I sent email, no response so I call back to get address to return phone for a refund I am told I have to wait for an email with the address still no response so I look them up on your site and find I am not only one so I am adding my complaint to the others. I want to send it back and get my money back and I don't think I should have to pay for sending back a cell phone that never worked ever.Desired Settlement: I want my money back and I want other people to know that they are criminals and I want them to pay for the return shipping. And for it not to take a month to get my fefund.

Business

Response:

Dear Sir/Madam,

Firstly, please accept our apology for this late reply during the peak season.

After reviewing the case, we found that the customer has contacted us complaining about the received product. We immediately followed up the case and finally issued a

Return Authorization to return the product on Nov 23, 2013.

Actually, we have promised to issue a full refund plus returning postage to the customer on this product return. However, we have not received any return notification from the customer yet.

We will contact our customer again to update the returning process.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: All five screen protector packages only had the two outer protector sheets, no screen protectors. Contacted cellphoneshop.net about issue.

Them:

Dear Sir/Madam,

Re:

We are sorry to inform you that your 90 days warranty was over and we are not able to send you any replacment or store credit or refund at the moment.

In case you have received any defective product(s), please let us know within the 90 days warranty.

Thank you.

www.cellphoneshop.net (MC)

P.S. For easy reference and to avoid delay in handling your inquiry, please include the contents of all previous/relevant emails when you send us further email on the same issue.

Me:

Hello,

So what you're saying is, that I'm supposed to risk contaminating a screen protector before I need it, to open it to be sure that the product isn't defective? If that is how you do business, then I think you may have just lost a loyal customer who has referred MANY people to your store, which I will no longer do.

Them:

Re:

Would you like to return 5 screen protectors to receive a store credit?

Thank you.

www.cellphoneshop.net (MC)

P.S. For easy reference and to avoid delay in handling your inquiry, please include the contents of all previous/relevant emails when you send us further email on the same issue.

Shipping the screen protectors back, along with the plastic wrap (Protectors covered in garbage juice), time, gas, would cost more than the protectors are worth.Desired Settlement: Just replace the defective merchandise. They know the cost of return is prohibitive, hence their low prices. But if the cost of return is the same or more than the cost of the item, is it really worth returning? I have ordered from them before, returned defective merchandise for replacement, but that is for something WORTH returning.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint notice that the customer requested an exchange of the defective items.

By checking our system record, we found that the customer has contacted us for a product return. However, our customer's order has passed the three-month warranty period and therefore we suggested to issue a store credit to settle this case.

But our customer was not satisfied with this settlement and requested replacements instead. As a courtesy to our customer, we have made an exception and sent out the replacements to the customer on Aug 20 ,2013 finally.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I purchased (order # cellphoneshop-[redacted]) two solar powered phone chargers and neither one of them work. I just went to Cell Phone Shop's website to file a complaint and the site is shut down for business. I just want my money back for this worthless items.Desired Settlement: Again, I just want my money back! I can return this junk to them at their expense. I don't think I should have to spend another dime on this crap!

Consumer

Response:

I would like to report that Cell Phone Shop issued a complete refund and I am more than satisfied with the outcome. Please close this case.

Thank you,

Review: I brought some products from this cell phone company I paid for it on April 27,2014. Then send me an email it stated it was mailed out to me on April 28, 2014. I contact them on

May 13,2014 by email asking them where was my package, the time length of 7-10 working days has expired. They told me ("We have been informed there is a tighter security scanning procedure nowadays, this may cause slight delay in handling the delivery by the post office"). For the pass 4 weeks its been hell waiting on this package They ask me Your order was shipped directly from our overseas factory to the following address on: 29-Apr-14 We are so sorry about the delay. It is probably lost in mail. Can you please confirm whether the following is complete and current address of your

Would you like us to resend the order to the above address? If not, would you prefer a store credit for next time shopping or refund?Your early reply will help us to follow up your case as soon as possible.Sorry for the inconvenience caused. this is 4 weeks later. I told them because of this inconvenience to me they should pay to for the package to be delivered over night. because they didn't keep there promise at the length of time its lost in the mail.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint and our custom would like to receive a refund for the non-receipt order.

First of all, we are sorry that our customer has not received the ordered merchandise. After checking the system record, we found that the customer had contacted us for not receiving the order.

We had offered solutions to the customer immediately bu finally our customer stated a refund is preferred.

Therefore, we agree to issue a full refund to the customer's account and the refund has been processed on May 29, 2014 accordingly.

Since a refund has been issued, please consider to close this case as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you Revdex.com for helping me get my refund back.

Regards,

Review: I bought a screwdriver from them for £1. When I checked out, the total payment for the order was shown as £1 as there was a free shipping special. AFTER I paid, I was given a receipt for £4. I called customer service and they agreed there was a mistake, offered to refund the difference. I never heard anything back, but a few days later £4 was withdrawn from my bank. I wrote to customer service so there would be a record and this was their first response:

"Sorry for any inconvenience caused. We should have charged on ly £1.23 from your account. could you plesae check if that is the authorization charge only?

We will follow up your case as soon as possible after we have your reply."

I replied that I had indeed been charged the amount I said I had been charged. This was their second reply, and the reason I'm spending my morning writing this complaint:

"We should have charged £1.23 only.

Could you please contact your credit card company regard to this?

Thank you."

I have also not received the product I ordered.Desired Settlement: I would like the amount that they unlawfully charged and that they agreed to refund to be refunded. I would also like the product I paid for to be delivered.

Business

Response:

Dear Sir/Madam,

We have received a complaint notice and the customer requested a refund of the shipping cost and the status of the ordered merchandise.

As the customer mentioned, we did offer free shipping on all orders and had adjusted the order accordingly. We have refunded

2.99GBP to the customer's Paypal account on Sep 16, 2013 and the refund transaction ID is [redacted].

For the status of the shipment, the order has been shipped out on Sep 16, 2013. The normal delivery time is around 7-10 business days from shipping date, due to variation of postal service in different areas, some areas may take a little longer. Therefore, we believe the order should be arrived to the customer in about 2-3 days.

Feel free to contact us again if any further assistance is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution to be satisfactory. With much thanks I consider this complaint resolved.

Regards,

Review: The product was defective when I received. I contacted the company and was sent an e-mail with return instructions. I ask for paid postage I was sent an e-mail that my postage would be refunded. So my refund should have been $6.75 postage and $21.29 for the effective Keyboard for a Tablet. I have a e-mail from the merchant about refunding my postage and I have a postal tracking for the returned item,Desired Settlement: A refund check for my postage and I have paid the Paypal / Bill Me Later account and it has a zero balance so a refund check from the merchant is warranted. However, they can credit my Paypay/Bill Me Later credit account for the $6.75 postage refund and the merchandise $21.49 refund due me.

Business

Response:

Dear Sir/Madam,

First of all, please accept our apology for this later reply. This is because we have tried to contact our customer to follow up the case.

After checking our system record, we found that we have received complaint email from the customer about the problem of the received product.

Then we immediately followed up the case and settled this case with our customer by offering a replacement. We also promised to reimburse the return postage to the customer about this exchange.

After receiving the return notification from the customer, we have arranged to send out the replacement on Mar 14, 2014 and a refund of $6.75 (reimbursement) has been processed on Mar 19, 2014 accordingly.

Therefore, please consider this case closed as settled.

Please refer to the attached file for the image approval.

We will hold your order for 12 hours from the sent time of this email, if we do not receive your reply by then, we will continue to process your order as is. Once the order has been processed, we will not be able to make any further changes to the order or cancel the order.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I ordered a battery for my Samsung Galaxy S4. My order number was: [redacted]. With shipping I paid $17.99. The battery I received was counterfeit. As counterfeit batteries can cause serious problems with cell phones I am very unhappy.Desired Settlement: I would like my money refunded. I have kept the merchandise and the original packaging. If they would like it back they can send a prepaid envelope to me after I have received my refund and I will send back the counterfeit merchandise they sent me.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer has received a defective battery and would like to get a full refund.

We are sorry to hear that our customer has received a defective product which cannot be used. After receiving this complaint notice, we contacted our customer

at once. Finally, we have made an exception to our customer to issue a full refund to our customer's account and our customer do not have to return the item to us.

The refund is processed on Oct 3, 2014 and our customer has confirmed that the refund is well received.

Therefore, please consider this case closed as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On December 2 I ordered a Plantronics Discovery 975 bluetooth Headset from this company. I found it very difficult to use. I e-mailed cell phone shop and they gave me the information necessary for the return and on December 17 I mailed the bluetooth to the La Jolla CA address I was given. I was told at the post office that the bluetooth would be received in La Jolla on December 20th. I sent an e-mail to the cell phone shop that I had return the device and they said my request for an alternate device would be processed in 1-2 weeks.

After three weeks and no bluetooth nor further communication, I called the cell phone shop customer service three times on three consecutive days with the simple question "Can I contact the returns department in La Jolla to see if they had a record of receipt of the Plantronics Bluetooth headset on December 20th, when the US Post Office said the headset would arrive. Twice I was sent an e-mail that stated when I would mail back the headset my order would be processed. Clearly my request was not understood or ignored. My third attempt to resolve this issue resulted in a request by the customer support team for me to wait until the next Monday to see if the item would be received at the returns department. Clearly if it was suppose to arrive more than three weeks before and hadn't yet I stated it was very unlikely that it would arrive. Nevertheless I agreed to wait, and was told if I wanted I could e-mail customer support, which I did. After no response again I called customer support a fourth time and they assured me I would receive an e-mail within 24 hours. That was three days ago and I have had no communication from them.Desired Settlement: Though initially I had wanted to exchange this item for another bluetooth, at this point I simply want my money back.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer would like to get a refund for the returned merchandise.

After checking our system record, we found that the customer fist contacted us in mid-December complaining about the defective product received. We immediately followed up the case and finally issued a Return Authorization to the customer to process an product exchange.

We are sorry that there is delay about the return shipment and the whole product exchange has postponed. Please accept our apology again if it caused any inconvenience to the customer.

Finally, according to our customer's request, we had issued refund $51.49 to the customer's account on Jan 24, 2014 as settlement.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Placed a order on 6/22/13, the order was shipped on 6/24/13. Should have received it in 7-10 business days. On 7/9/13 hadn't received it called them they said give it another day to arrive. On 7/10/13 called them back to cancel it and to ask for a refund, I never received my order, when called and asked for a refund I received a email on 7/11/13 that should receive my refund in 4-5 business days. That time has lapsed, when I called them back on 7/19/13 they continue to keep saying give them a few more days. I want my money placed back on my card.Desired Settlement: $49.08

Business

Response:

Dear Sir/Madam,

We have received he above mentioned complaint that the customer has not yet received the order and would like to get a full refund.

Firstly, please accept our apology about about the lost shipment. By checking our system record, we found that the order had been shipped out on June 24, 2013 already.

However, we have received the complaint email from the customer that the order has not yet arrived after nearly 3 weeks. Therefore, we had issued a full refund ($49.08) to the customer's account on Jul 18, 2013

accordingly.

We are sorry for any inconvenience caused.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: My boss ordered a headset from this website which arrived defective. He returned the device and asked them for store credit and to exchange it for the same model. The replacement device we received was also defective. At this point, I requested a refund.

I could never get the same person on the phone and there was no way for them notate the order number with specific instructions for the next rep. I asked to speak to a manager multiple times and was denied each time. After much trouble and going through several reps, my refund request was granted. I have sent both devices back to their address and not received the promised refund at this juncture.

Today I received an email indicating that we would not be receiving our refund (despite the fact it was already approved) because it has been more than 3 months past the date of purchase for the original device. It has been several weeks since they accepted my refund request at this point. They said they will not honor their return policy based off of the date that the replacement device was issued, only the date of the original purchase. I would think the warranty/return policy would apply to the device in hand- which happened to be a replacement that arrived after the original purchase.Desired Settlement: I would like a refund for the amount of 49.99, the cost of the defective device.

Business

Response:

Dear Sir/Madam,

Sorry about the late reply.

After checking our system record, we had received complaint from the customer that the received product is defective.

We finally issued a Return Authorization to the customer to return the product for a replacement. Unfortunately, the replacement did not work either and therefore,

we promised to issue a refund to the customer's account.

The refund has been processed on Feb 14, 2014 successfully.

Therefore, please consider this case closed as settled.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have used Cellphoneshop.net since I was a junior in high (2003) and I have NEVER and I mean NEVER had a bad thing to say about them. They have never let me down in anyway, I have always got my order on time, no payment issues and never had to return anything for any reason!! I love this website and very upset to see that they are not in business anymore!!! They have 4 ???????? thumbs up in my book!!!

Review: I ordered 6 iPhone charging cords to charge my devices, you plug them in and pull them out and the cord disconnects from the metal piece that is inside the device, had to use pliers to get broken pieces out. All 6 cords were like this. Contacted this business to get exchange/refund and went unanswered until the 15th day. One day after the the so called "warranty" expires.Desired Settlement: Give full refund for broken cords. I want full refund for all 6 cords at $3.99 each.

Business

Response:

Dear Sir/Madam,

First of all, please accept our apology for this later reply. This is because we have tried to contact the customer to get more information about this case, but however, we have not yet received any response from the customer.

Our customer complained that the received products were broken and therefore requested a refund. After reviewing this case, we found that the customer placed this order in March 2014 and which means that the order has passed our three-month warranty period already. However, our customer claimed that she did contact us in March but failed to receive any response from us.

We tried to contact the customer to confirm the channel that the customer contacted us before but we did not get any reply.

Nevertheless, as a courtesy to our customer, we decided to make an exception and have issued a full refund to the customer's account.

Therefore, please consider this case as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I ( [redacted] ) placed an order September 4, 2014 ( Order ID [redacted] ) and didn't receive it until September 15, 2014...and it was the wrong product! I've ordered a part from them before...for the same cell phone ( Motorola W766 ).

There was no mistake on my part...I gave them the correct model number for my phone. They are willing to refund the price of the product but not the shipping! Why shouldn't receive my shipping back as well...since there clearly were no error on my part? I feel that they should at least send me a shipping label so that I don't end up losing anymore money from this one purchase!! Money is hard to come by these days and I hope that someone there at the Revdex.com understands that?? The American people need more protections from these businesses. Especially when times are as hard as they are right now in our history!Desired Settlement: You only would let me check one item under Desired Settlement but, I want two things to happen. 1.) Change the store policy...forcing customers to pay shipping to return a product that wasn't their error in the first place. 2.) Either refund my entire purchase including shipping or at the least...pay for the return!!

Consumer

Response:

I, [redacted] would like to close my claim against Cell Phone Shop. I’ve already talked with them when I found out that I submitted the wrong model number to my order. That by itself would make my claim with Revdex.com invalid! Sorry for wasting your time in this matter. Hope that this won’t cause you too much trouble to handle this simple request? Thank you in advamce!

Sincerely, Mr. [redacted]

Review: On March 27, 2013 I placed an order with cellphoneshop.net and paid immediately. I received a confirmation of my order and a receipt for payment. I waited for my order to arrive and it did not. I contacted cellphoneshop.net on April 23, 2013 and asked about the status of my order and that I had not received anything. On April 23, 2013 they replied and told me my order showed a status of shipped and as soon as I verified m address, they would reship my order to me. On April 23, 2013 I replied to their email and verified my address. I also asked them if they could expedite my order as I had been waiting for it for almost a month. They replied on April 24, 2013 and said they could only ship regular mail. I replied to them on April 29, 2013 and told them that was fine, but that would be my last order with them and if I didn't receive my order by May 3, 2013 that I wanted a refund instead. They replied on April 29, 2013 and said my order would take 7-10 business days. On April 30, 2013 I asked them if my order had been shipped on April 23, 2013 when I verified my address. On April 30, 2013 they replied and said they did not reship my order.Desired Settlement: I would like a refund in full and I would also like the Revdex.com to know the deceiving business practices that the cellphoneshop.net is doing.

Business

Response:

Dear Sir/Madam,

We have received he above mentioned complaint that our customer was not satisified with our service for not receiving the order.

We are sorry that the customer's order has been lost in post. We first received the customer's inquiry asking about the order status on Apr 23, 2013. Since the order had passed the normal delivery time

but no arrival yet, we asked our customer if he would accept a reshipment. However, the customer would prefer a reshipment via Express mail but we can only arrange a reshipment via regular mail.

Therefore, we decided not to arrange a reshipment but issue a refund to the customer's account instead. The refund has been issued on May 2, 2013 accordingly.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I would like to add that as the chain of emails back and forth to CellPhoneShop.net indicates on 04/23/13, they told me they would reship my order as soon as I verified my address, which I did that same day. I asked them of there was a way they could expedite the shipping process and they responded on 04/24/13 and said they only shipped regular mail. It wasn't until 04/28/13 (after I told them I still didn't receive my order) that I informed them that if I didn't receive my order by 05/03/13 that I wanted a full refund. Their reply was that it would take 7-10 business days and ultimately the items were not reshipped on 04/23/13 even though I verified my address with them and they told me they would reship as soon as I verified my address.

Thank you for your assistance and God bless,

Review: I ordered a wireless blue tooth speaker from.cellphoneshop.net on 8/5/2014. I received an email the next day staing id receive it within 10 business days. That would have been 8/19/2014. I have still not received the item. I paid extra to have tracking. I tried tracking the package an the tracking doesn't exist.. I emailed them about this on 8/13/14 and they never responded. The issue I have is I am moving tomorrow. I thought I ordered this in enough time to receive it before I moved. I called today and they told me it was stuck at customs. I asked why I didnt receive an email regarding this. No answer. I asked for a refund and was denied. I spoke to a supervisor who said he wasnt authorized to refund my money. He then hung up on me. This company is ripping people off. My order number was [redacted]Desired Settlement: I want my money back

11.49 for item and 5.99 for shipping. $17.48 total

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer has not yet received the order.

Firstly, please accept our apology for this late shipment. We are sorry to hear that the order has not yet arrived.

We are afraid that there might be some email problem happened before and therefore we have not received the status request from the customer. Once we received the complaint notice from Revdex.com, we immediately contacted the customer to follow up the case. Since our customer no longer wants the order, we had issued a full refund to the customer's account on Aug 26, 2014 finally.

Therefore, please consider this case as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS

(Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They responded saying that once the complaint was received they had called me to follow up. That is a lie. I spoke to them 1 time (after making several attempts) and that was before I submitted my complaint to the Revdex.com. This company has no integrity. They did issue me a full refund. However, after the way this company treated me and after realizing that this company has no moral code... My complaint is not resolved. My complaint will not be resolved until this company no longer does business.

Regards,

Business

Response:

Dear Sir/Madam,

We have received the notice that our customer is still not satisfied with our response. We apologize if there is any ambiguity in our response.

Please let us to clarify again. In our previous response, we mean that we have contacted the customer once we received the complaint is absolutely the truth. We have emailed to our customer to follow up this case and our customer has replied to our email as well. But it seems our customer may misunderstand that we "contacted" him via phone which we have not done this. After receiving our customer's email reply, we had issued a full refund immediately.

On the other hand, we are sorry about our customer encountered unpleasant experience when calling to our center. Usually, our call center staff will pass these cases to our CS team to follow up. But for this case, it seems that they have some negligence which caused a big delay for us to handle the customer's case. We have already reviewed this case and ensure our call canter to provide the prompt service to our customers in the future.

Please accept our apology again for any inconvenience caused.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS

(Cellphoneshop)