Central Financial Control

Review: Central financial control and its inappropriate collection reporting on my credit -[redacted]

I [redacted] would like to address issue with central financial control where such agency wrongfully is reporting inaccurate , fraudulent information & account numbers to 3 credit bureaus claiming it belongs to me [redacted] where in fact accounts and such reporting of debt own ,simply don't belong to me !!!

Recording to records from my credit reports it reads "[redacted] account starting [redacted] original creditor in amount of $400.00 & [redacted] in amount of $250.00 " Number one this is 100% pure FRAUD and I never ever even heard of such medical place or care , also, I have never been in such place , number two I have been employee with same company [redacted] and have great health insurance for the last 8 years [redacted]. If ever needed medical visit or care my [redacted] insurance covers mostly all except deductible and co-pay so to this date this fugitive company central financial control failed to provide any evidence and supporting docs.

I am in shock they can get away with such actions !!!looks like to me this accounts were done in form of Fraud /identity theft !!!I need your help Revdex.com to track down this agency and go after them !!!I have filed Identity Theft report case # [redacted] and also, I am able to provide my ** state license # as well my [redacted] insurance card # and all other info that you need ...[redacted]Desired Settlement: I am seeking from the business central financial control to immediately remove reporting off of my credit bureaus as the account listed above,simply don't belong to me , failure to do so will result in possible law suite if Revdex.com is not able to fix the issue and btw [redacted] right it's a business isn't that right , shame on you central financial control !!!

Business

Response:

Thank you for bringing [redacted]’s complaint to our attention. Due to the concerns expressed our office has thoroughly reviewed the above listed accounts.

Review: This company reported a medical bill on all three of my credit reports that I'm not financially responsible about. I drove my daughter up to the ER when she got a call that my grand daughter had been injured. When arriving, the nurse rushed my daughter to the back and ask me to fill out documents with my granddaughters information. My granddaughter had insurance, but I didn't know the info at the time. My daughter told them she would call later with the info. She did call back with info and insurance refusing to pay. Few months later this is on my credit! Not my daughters, not her father..but mine. The only info I wrote down was my name. I wrote her parents down as the responsible party. How it was put on my credit, I have no idea. This ONE AND ONLY negative report on my credit has made my creditors lower my available balances and dropped my score. My daughter has contacted the debit collector and told them it's her bill, not mine. That she will take 100% responsibility for this bill. They told us to write a letter, sign it and fax a copy of the letter, her drivers licenses and SS Card and they would review for consideration. I've tried to fax this paperwork everyday, several times a day for the last two weeks...and each time, the fax says no answer. I'v contacted them several times concerning this and they just tell me to keep trying. I think they intentionally give out a number that doesn't work. I've asked them how they can put a bill on my credit that I'm not responsible for. They tell me I am responsible since I filled out the documents and they said I signed the paperwork. I told them I didn't sign anything and have asked for documentation proving I signed the document. They refuse to send me ANY documentation validating these charges are mine. They refuse to give me any detail of the acct proving this charge is my responsibility other then telling me the balance and willing to take payment. How can they just put charges on anyone's credit without proof??Desired Settlement: I want the negative charges removed from all credit reports they have filed this medical bill with!

Business

Response:

The business responded to this complaint but asked that its response not be published

Review: Account does not belong to me.

I've sent them a certified letter to validate the debt which they have ignored and not responded to. This account doesn not belong to me and I want it removed off of my Experian and TransUnion credit report. If this account is not removed I'll have no other choice to file a lawsuit against them for violations of the Fair Debt Collection Practices Act (FDCPA).Desired Settlement: Remove from my Experian and TransUnion credit report.

Business

Response:

November 6, 2014

Review: Although the bill to St. Francis Hospital was paid at the time of service, we received a bill TWO years later and the bill was for the PPO Contract Write-off amounts. St. Francis of Bartlett TN billed the patient for the amount they agreed to write off, as per insurance contract. The Tennessee Insurance Commissioner resolved this. And, still to this day, we are hounded by this Central Financial Control with nasty letters. I even tried to pay the new revised amount over the phone (even though we paid at the time of service) and Central Financial refused to accept my payment. Their business practices are deplorable.Desired Settlement: Would like to see this business change management or at least change their policies so that matters are either recorded more accurately or that they have better communication with their clients, such as St. Francis.

Business

Response:

June 4, 2014

Review: I have contacted this collection agency numerous times stating this medical debt doesn't belong to me. They have me associated with the wrong person. They have down the wrong year of birth for me. I have never went to Hospitals of Providence-Memorial and the business is still not willing to delete this debt that doesn't belong to me. If the collection agency does not stop collection attempts on me and if they don't delete these medical accounts from my credit report I will take out a lawsuit against the collection agency and I will also go to the Los Angeles Times over this agencies unfair biking practices if the matter is not resolved by the business within 30 days.Desired Settlement: I want the business to delete these medical accounts from my credit reports and no more collection attempts by the business or legal action will be sought against the business and I'll go to the media. This involves two collection accounts with Central Financial Control/Syndicated Office Systems.

Business

Response:

September 25, 2015

Review: Alegations of complaints:A)Trying to collect a 0.00$ balanceB)Engage in unlawfull billing practice with: 1.Tenet Healthcare Corporation 2.Brookwood Medical Center, Refuse to provide:1-payment plan 2-itemize bills 3-to apply to the account the constantly montly payment 4-to contact [redacted], regarding 5-to provide a Romanian translatorStatment of facts:Saturday, 05apr2014, was receive a letter from Center Financial Control , PO Box 66044, Anaheim, CA, 92816-6044, regarding the account#[redacted] (Brookwood Medical Center=belong to the network Teneth Healthcare Corporation), even if:1)-the amount of the money, was paid on full=balance 0.00$2)-refuse to provide: 1-payment plan 2-itemize bills 3-to apply to the account the constantly montly payment 4-to contact [redacted], regardingAs several "N" requests sended/received to/by Brookwood Medical Center [redacted], [recorded/documented(files/record=papers)]every month by:1) priority-mail tracking number+2) Bank of America(account#/ CR PAYEE ACCT [redacted]) cash it checks statements +3) copies of all the papers involve this present matters(past+present)Note: 1-the account #, was post it ONLY(show-up)on the paper, receive it from Center Financial Control 2-the account #, was not post it NEVER(missing) on the papers receive it from Brookwood Medical Center PS: Sorry about my English, but hope you understand me, if not request Romanian translatorDesired Settlement: to receive/to be send by mail,to [redacted],address:[redacted] 1-to be contact the Central Financial Control and:a)to be receive/to be send a writing statement,that:account#[redacted] =in good standing from the date of the payment was payed=send/received/cashed constantly every month from 12sept2013/14sept2013to 31march2014/02apr2014/03apr2014 b)to be stop imediatly anypast+present+future illegal/adverse/negative actions/activites, regarding [redacted]= Patient Reference Number: [redacted]in the conection with account#[redacted] (facility: Brookwood Medical Center)

Business

Response:

Please be advised Ms. [redacted]'s Account #[redacted] / Reference #[redacted] was paid in full on April 3, 2014 and was not reported to the credit reporting agencies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am still being billed for a child of mine who has and always has had Government Medicaid

MED1 02 ST CHRISTOPHER S HOSP CHILD is the detail attached along with the outstanding $806 dollars that I am being charged although my child was covered by the department of public assistance (medicaid) I have contacted everyone and when I spoke with this company they told me to mail them documents claiming my statements and I could not understand how no one could see systematically that my child was fully covered and this is becoming a burden to my credit score which means a lot to me. The Medicaid number to both my children is listed as follows.....[redacted] (health partners id #[redacted]) DOB [redacted] and my oldest .....[redacted] Health partners Id #[redacted] DOB [redacted].....If this company cares to get the money they feel they have to receive then start looking into the Health Partners corp, for it because this is becoming a matter of legality and I am ready to sue for the damage its been doing to my credit report.If there is anything that you need to know please feel free to contact me @ [redacted] Thank youDesired Settlement: please remove this medical bill so I can get my credit score in order. I wish these people look into the matter and see that after a thorough and much needed investigation of this account they will realize my children were always covered with medical through DPA

Business

Response:

Ms.[redacted],

A hardcopy of this response has been mailed to your office.

Review: Central Financial Control is showing in my credit report with an old bill of $200 with a date of when my MEDICAID was OPEN and covered all.

Central Financial Control is showing in my credit report with an old bill of $200 with a date of Feb 22 2012. when my MEDICAID was OPEN and covered all.

I have proper documentation showing my Medicaid coverage was open before that date. I called these people and the loud lady claims I asked for some charity something? WHY WOULD I IF I SHOWED MY LICENSE TO THE PALMETTO GENERAL HOSPITAL ALONG WITH MY GOLD MEDICAID CARD. documentation will be submitted with this complaint.Desired Settlement: I wan't this corrected, fixed and erased from my credit history for which the error was not mines. I don't work for the billings department.

Business

Response:

November 18, 2014[redacted] W. 34th Ln. Unit [redacted], FL [redacted]Patient Name: [redacted]CFC Number: [redacted]Facility: Palmetto General HospitalDate of Service: June 4, 2011 Dear Mr. [redacted]:This letter is being sent to you in response to the dispute correspondence we received from the Better BusinessBureau regarding Case #s [redacted] & [redacted].Please be advised previously you were provided with written response to your complaint filed with the Consumer ·Financial Protection Bureau, Case#[redacted], on April 23, 2014. For your convenience, our office hasincluded a copy of the original response for your review.The aforementioned account results from services rendered by our client, Palmetto General Hospital. TheConditions of Services (COS), available to you at the time of service, outlines your financial responsibility for anycharges incurred resulting from medical services rendered by our client. Specifically, the COS grants the facilitypennission to transfer the account to a collection agency.Our client's records indicate insurance information was not provided by you at the time of service. A review of youraccount shows that you applied and were approved for a charity discount which reduced your account balance$14,676.49 to $200.00 to reflect the charity program rate. The outstanding balance on this account is $200.00, whichremains due and owing.Under this office's obligations to and with the credit reporting agencies (CRAs), we are contractually obligated toreport delinquent accounts. Since you were duly notified of this debt prior to reporting, a deletion is not warranted.Per our contract with the CRAs, we do not accept payment for deletion of items on a credit report. Once payment infull is received, our office will advise the CRAs to update your credit profile accordingly.The account in question has been validated. Please contact (800) 300-7192 to make payment arrangements.Sincerely,[redacted]Inquiry Resolution Specialist

Review: I received a negative posting for $93 on my credit record from this company for services that I am insured for. They have not contacted me nor have they been able to explain to me why I'm being billed. I have an HRA account and flexible spending account so nothing should be owed.Desired Settlement: Remove this from my credit record!

Business

Response:

August 25, 2014

They keep putting accounts on my credit report that have been paid in full and resolved, and putting accounts that are not mine!

Review: I have multiple accounts showing on My credit report for this company and on Equifax showing as [redacted] which is DBA of Central FInance Controls. I have contacted this company multiple time to request a validation of debt. The company has not responded to me in required time by law. THe information that is being reported for the company is incorrect. The address that is reported is incorrect. I have tried sending certified letters that has been sent back to me. Because this company has not followed the law by providing me the information that is required by law in the mandated amount of time, I am requesting this company remove all accounts from credit report as well as its partner companies and DBAs Syndicated Office Systems.Desired Settlement: remove your accounts from my credit report that you have not provided documentation for the mandated timeframe by law. The company has been given multiple times to validate these so-called debt but has chosen to ignore my request. I want the account of Central Finance COntrol and their partners/DBA SYndicated Office Systems to remove all accounts from ALL the credit bureaus they have reported to.

Business

Response:

The business responded to this complaint but asked that its response not be published.

Review: I have been trying to solve this problem with this company for over 4 months.still no response

I had attempted several times to dispute this account from my credit report with central financial control.I am not liable for this bill.I also have contact customer service several times over the last four months period still no result. I also had my secondary insurance company contact central financial control to let them know I am not liable for this bill still no results.so now left me no choice but to just dispute it with the credit bureaus they still didn't response back.so I decided to call them once again I tried to get the problem resolve so call for two days in a row I ask to speak with a manager they was always unavailable. so now a Customers service person inform me they do not answer to the credit bureaus.so at this point I asked once again to speak a manager in the dispute department so the customer service person gave me her name and transfer me to her voicemail [redacted] never returned my call back.so now I am filing a complaint with the Revdex.com.Desired Settlement: to be remove from for my credit report

Business

Response:

October 13, 2014

[redacted] Street

[redacted], TN [redacted]

Patient Name: [redacted]

CFC Number: [redacted]

Facility: Saint Francis Hospital- [redacted]

Dear Ms. [redacted]:

Our office is in receipt of your dispute letter requesting assistance.

The aforementioned account resulted from services rendered by our client, St. Francis Hospital- [redacted]. The Conditions of Services(COS) is the contract that outlines your financial responsibility for any charges incurred resulting from medical services rendered by our client. Please be advised, the COS also grants the facility permission to transfer your accounts to a collection agency. A copy of the COS was available to you upon admission to the facility. As a courtesy, a copy of the COS is enclosed for your records.

Per your primary insurance carrier, Cigna, $227.42 was determined to be the patient responsibility. A claim was submitted to your secondary insurance carrier, Medicaid, but they did not issue payment. A review of your account confirms that the amount paid by your primary insurance exceeded the amount allowed by your secondary insurance, therefore; no additional payments was owed. As a result, the account balance has been adjusted to zero.

We are in the process of retracting/ deleting our collection entry from your credit profile. We ask that you allow Experian, Trans-union, and Equifax, respectively 30-60 days to process our request from the date of this letter.

If the status of your account does not reflect this change on any other credit bureau report, please provide that particular credit reporting agency with a copy of this letter so they may update the change accordingly.

We appreciate you taking the time to bring this issue to our attention and apologize for any inconvenience this may have caused you.

Sincerely,

Inquiry Resolution Specialist

Review: I CONTACTED THE COMPANY TO PAY OFF THE ACCOUNT AND THE REPRESENTATIVE TOLD ME BEFORE MAKING THE PAYMENT THAT ONCE PAYMENT CLEARED THEY WOULD DELETE THE ACCOUNT FROM MY CREDIT REPORT. UNFORTUNATELY AS OF TODAY THEY STILL HAVENT DONE SO!!!!!Desired Settlement: HAVE THIS ACCOUNT REMOVED FROM MY CREDIT REPORT AS I HAVE ALREADY OFF THE AMOUNT OWED AND THEY PROMISED ME THEY WOULD HAVE THE ACCOUNT TAKEN OFF ONCE PAYMENT CLEARED, THIS IS NOT FAIR!!!!!

Business

Response:

Revdex.com,

Enclosed is a copy of the response sent to [redacted], case #[redacted].

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

IT SAYS THE COMPANY HAS RESPONDED TO MY COMPLAINT HOWEVER THERE IS NO ATTACHMENTS TO REVIEW WHAT THE COMPANY WROTE. I CANT SEE IT

Regards,

Review: Have asked for a paid in full receipt to be faxed or emailed and have not received. They will not email. they will only fax to loan officer????

On 7-26-2014 I paid a 7 year old ambulance bill from a car accident that I did not know existed. Insurance should have paid this. We are getting a loan so I paid and asked them to fax a paid in full receipt to my husbands office.On 7-27-2014 I called them back and they said it had been faxed. Today is 7-29-2014 Its been 3 days and they say they have attempted but we have not received and his fax machine is working fine at my husbands office. I called and asked them to email well they do not email. They asked for my loan officers fax number to fax to them. I ask why- each person I have talked to has asked for the loan officers fax number- I do not understand whey they cannot email or fax to me! I spoke with [redacted], [redacted] and two others. 800-300-7192 acct#[redacted] paid with american express $649.00Desired Settlement: I want my receipt!!!

Business

Response:

Thank you for bringing Ms. [redacted]'s complaint to our attention. Please be advised we have thoroughly reviewed the account and paid in full letters were sent to Ms. [redacted] on August 27, 2014 and September 2, 2014.

On August 25, 2014 the account was paid in full, we were unable to send a paid in full letter until we could confirm the payment posted to the account. On August 26, 2014 a paid in full letter was faxed to [redacted] per Ms. [redacted]'s request. On August 27, 2014 our office attempted three times to fax the paid in full letter and each time received an unsuccessful response, due to the unsuccessful fax attempts the letter was mailed to the address given by Ms. [redacted]. On August 29, 2014, we advised Ms. [redacted] to provide a different fax number as we were unsuccessful in our attempts and Ms. [redacted] expressed this was an urgent matter. In an effort to amicably resolve this matter we gave the option of contacting her loan officer if should would like for us to send to them directly. Our office is unable to communicate via e-mail externally in order to maintain protected health information per HIPAA. A second letter was sent to Ms. [redacted] again on September 2, 2014.

We apologize for any inconvenience during this process and if Ms. [redacted] has any questions to please contact 888-233-7880.

Review: I have requested debt validation for the following accounts"Acct # [redacted] Houston North West Medical Center and ACCT # [redacted] ST JOSEPH MEDICAL CENTER.The compaany has failed to give proper debt validation and has violated the HIPPA violations by posting medical information on my credit report. Agreement with your client that granted you the authority to collect on this alleged debt,or proof of acquisition by purchase or assignment. and authorization under subtitle D of the ARRA ,SEC. 13401. APPLICATION OF SECURITY PROVISIONS AND PENALTIES TO BUSINESS ASSOCIATES OF COVERED ENTITIES; and SEC. 13407(1) BREACH OF SECURITY.The term breach of security means, with respect to unsecured PHR identifiable health information of an individual in a personal health record, acquisition of such information without the authorization of the individual. Please note that the effective enforcement of penalties against you is under the penalty rules of the Omnibus Final Rule effective 09/23/2013 interpreting and implementing various provisions of the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH Act) as issued 11/30/2009 Agreement that bears the signature of the alleged debtor wherein he or she agreed to pay the creditor and as this is a medical account a copy of any HIPAA authorization. Please also be advised that this letter is not only a formal dispute, but a request that you cease and desist any and all reporting activities. Your receipt of this letter will be considered as having granted consent to the taping of any and all telephone calls to me at my home or business by you or your agents or assigns I require compliance with the terms and conditions of this letter within 30 days. and a complete withdrawal, in writing, of any report to any credit reporting agency. In the event of noncompliance, I reserve the right to file charges and/or complaints with the OCR on HIPAA violations and appropriate County, State & Federal authorities ,the Revdex.com and State Bar associations for violations of the FDCPA, FCRA, and Federal and State statutes for fraudulent slander of credit and illegal reporting activities on an account that is time-barred as well as (name of your State) medical privacy rules. I also hereby reserve my right to take private civil action against you to recover damages.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Delete or I will be filing appropriate complaints against you with the FTC for FCRA and FACTA violations,the OCR for HIPAA violations and appropriate State authorities. Please note that as a recipient of private medical data you are also subject to the provisions of subtitle D of the ARRA ,SEC. 13407(1) BREACH OF SECURITY.The term breach of security means, with respect to unsecured PHR identifiable health information of an individual in a perso

Business

Response:

Dear Ms. [redacted]:

Our office is in receipt of your dispute letter filed with the Revdex.com, case

number[redacted]. Please be advised this is the first dispute our office received from you.

The aforementioned accounts result from services rendered by our clients, St. Joseph Medical Center

and Houston Northwest Medical Center. The Conditions of Services (COS), available to you at each

time of service, outlines your financial responsibility for any charges incurred for services

rendered by our clients. Specifically, the COS gives the facility permission to transfer the

accounts to Central Financial Control.

In reference to your statement regarding Healthcare Insurance Portability and Accountability Act

(HIPAA), kindly take note of the following.

Our office and our client's actions with regard to activity on the above referenced account are in

comPliance with the HJPAA. Such actions are expressly permitted under HIPAA regulations. In

particular, pursuant to HIPAA regulations, protected health infonnation (Pili) may be used,

without tile patient's authorization, to obtain payment of an obligation for medical services [45

CFR 164.501 and 164.506], up to and including reporting to credit reporting agencies (CRAs).

Under the HIPAA regulations, our office is allowed to disclose PHI for treatment, payment, or

operations of health care business (TPO). Our office's contact via reporting this ouUitanding

account with the CRAs falls within the realm of the TPO exemptions, specifically, under the

definition of, '"payment" under the HIPAA regulations, falling under the rules' expressly numerated

example of, "billing and collection activities."

Account Number:[redacted] Date of Service:June 14, 2007

Facility Name:St.Joseph Medical Center

.

No insurance information was provided at the time of service. The payment in full of $317.97

was received and applied to the account on September 18, 2013. We are unable to confirm you

received proper notification regarding the reporting of account number [redacted] to the CRAs.

We are in the process of retracting/deleting our collection entry from your credit profile for

account number [redacted]. We ask that you allow Experian, Trans Union and Equifax respectively 30

to 60 days to process our request from the date of this letter.

If the status of her account does not reflect this change on any other credit bureau report. please

provide that particular credit reporting agency with a copy of this letter so they may update this

change accordingly.

Account Number:[redacted] Date of Service: April 11, 2011

Facility Name: Houston Northwest Medical Center

At the time of service, you informed our client you had insurance; however, you did not have the

insurance information available. As a result, the account was registered as self pay. As a

courtesy to their uninsured patients, our client reduced the account balance from $1,752.45 to

$881.76 to reflect the Discount for the Uninsured Program rate. A payment of $881.76 was

received and applied to the account on October 16, 2013.

Under this office's obligations to and with the CRAs, we are contractually obligated to report

delinquent accounts. Our records indicate you were properly notified of the outstanding balance

prior to reporting; therefore, a deletion is not warranted for account number [redacted]. Per our

contract with the CRAs, we do not accept payment for deletion of items on a credit report.

Our records.a,ccurately reflect a paid in full status.

Review: Central Financial Control is not able to furnish any details of this account [redacted] in the sum of $49.00 - as listed in my Experian credit report file. I have no knowledge of this account and deem this entry or activity in my credit file as fraudulent. I have disputed this item since 2013 however, this negative against my credit file remains. What I cannot explain is how Experian continues to verify this information. This needs to be deleted from my credit file immediately (Experian).

Date opened 12/2012Desired Settlement: Delete this negative entry from my credit report file (Experian).

Business

Response:

September 16, 2014

[redacted] PI Unit C

[redacted], FL [redacted]

CFC Number: [redacted]

Patient Name:

Date of Service:

Facility:

August 21, 2012

Florida Medical Center

Dear Ms. [redacted]:

This letter is being sent to you in response to your Revdex.com Complaint. The above mentioned account results from services rendered by our client, Florida Medical Center. Attached is a copy of the Conditions of Services was available on each date of service, which outlines financial responsibility. Please note the Conditions of Services advises the account may be assigned to a collection agency.

Aetna processed your claim and assigned $49.96 as your member responsibility.

Upon further review we are unable to confirm you received proper notification regarding the validation of this account. Subsequently, we arc in the process of retracting/deleting our collection entry from your cred it profile. We ask that you allow Experian, Trans Union and Equifax respectively 30 to 60 days to process our request from the date of this letter.

If the status of your account does not reflect this change on any other credit bureau report, please provide that particular credit reporting agency with a copy of this letter so they may update this change accordingly.

Please note, however, collection efforts will continue, which may include this account being re reported to all major credit reporting agencies if the debt remains unpaid. The outstanding balance on th is account is $49.96 and remains due and owing.

Please contact 800-300-7192 to discuss payment arrangements.

Sincerely,

Supervisor, Inquiry Resolution Service

Enclosure: Conditions of Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10185444, and have determined that this proposed action would not resolve my complaint. I have never had Aetna for Health insurance and the diagnosis that was provided by the Collection Agency customer service department that in fact violets HIPPA laws in the state of Florida is NOT my diagnosis. The information provided by the company is inaccurate and for those reasons it should be deleted from my credit report indefinitely with no further collection attempts. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

We apologize for the clerical error regarding the name of Ms. [redacted]'s insurance carrier. We are sending an amended letter to Ms. [redacted] correcting our error. As Ms. [redacted] was previously advised this account was removed from the credit reporting agencies. Per our records Ms. [redacted] has agreed to pay the account in full which will close the account without any further collection activity.

We apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,