Central Payment

Initial Business Response / [redacted] (1000, 10, 2014/05/12) */ This account has been closed since November The call in question is with regards to a machine sent to [redacted] under the Free Terminal Program [redacted] had days to return the equipment delivered on Wed 8/14/@ 11:am signed by [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/06/15) */ This account is closedThe Early Termination Fee has failed from being collected however CPAY has waived the $cancellation fee as a courtesy and will not be rebilledCPAY was not made aware that the customer's business closed until he informed our office at which time we initiated cancellation process Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Central Payment has stated they have waived the $Early Termination Fee and it won't be rebilledThey also stated my account is closed, so I expect no further monthly charges to my checking accountI would have preferred to have all the monthly charges refunded to me, however I accept their response as long as no additional charges are processed

Initial Business Response / [redacted] (1000, 11, 2014/05/30) */ Central Payment spoke with [redacted] In April he was credited for the cancellation fee as well as clearing the fees owed on his account Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is still a remaining settlement refund that I was promised by Central Payment to be deposited back into my checking accountAs of June XX XXXX, there has been no refund, credit or anything from Central PaymentI was told on May XX XXXX that this would happen in the next "or days"This company (Central Payment) still owes me money by their own admission and they have not paid itI still have heard absolutely nothing from the local rep that originally signed me up for this card processing serviceDo Not do business with this companyThey are a huge headacheThey have until Friday June to refund the amount they promised

Central Payment has given my company a week run around after we requested to cancel servicesLong periods of time on holdDenial of receipt of faxes that were sent to them with requested documentation Finally got someone to acknowledge receipt of letter of cancellation and then told that it would be another days before the cancellation would be effectiveThat gives them another month to bill us for services that we have not used for the past few months Terrible company

Initial Business Response / [redacted] (1000, 10, 2014/08/14) */ [redacted] signed an agreement with Central Payment for credit card processingCPAY complied, activated his account and made the service available to him [redacted] did not voice his complaints until JulyAs a courtesy CPAY agreed to release [redacted] from his agreement and closed his account with no early termination fee Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sales person who works for Central Payment also had him sign another agreement the same day for another plan and did not terminate the firstWe are still in contract with Sterling, the other plan the same representative signed us withHe did not cancel Central and we did not know there was two plans activatedI am sure they are saying they didn't hear from us but I called several timesWe would like a refund due to their salesman signed us up for two companies on the same day

Initial Business Response / [redacted] (1000, 8, 2014/04/03) */ This complaint has no merrit as this merchant voiced his concerns with our officeCPAY agreed to close the account with no cancellation fee AND with credits with the client agreeing that his issues have been resolvedThis took place on 3/6, a day before the date of this complaintFurthermore, [redacted] executed a month agreement with CPAY AND acknowledged the compliance section of the agreement, which reads: The merchant application and %Terms & Conditions attached hereto includes all terms of the service and/or agreementIf any other agreement was made between MERCHANT and Sales Representative, which such agreement shall not amend the Terms and Conditions in any way, it must be included in the "Special Instructions" are of the merchant agreement While this was acknowledged by the merchant, CPAY still assisted in resolving this item

I am Contractor , we have been using central payment for more than yearsEvery year we went online to do the PCI compliance, but central payment still charging us $evey month for nom complianceWe have to called them and fought to our money backWe decided to cancel the account with central payment to go with the Square Central payment is still billing us or withdraw money from our business account for a service that have been cancel ( $ a month )Please DO NOT USE CENTRAL PAYMENT THEY ARE NOT LOYAL THEY DO NOT TELL THE THRUE WHEN YOU SIGN THE CONTRACT WITH THEMSCAM , SCAM

I am highly disgusted by the way that Central Payment is handling my account My account was set up by a representative of the company who came to my office and helped create the account Once our business closed, I emailed the representative that initially set up my account and asked who I could notify to close the account She mentioned that she could handle this for me I continued to receive charges to my account and emailed the representative again only to discover that she did no submit my cancellation nor did she ever reply to my emails Closing a business is extremely tedious and this task fell on the list of several other accounts that needed to be addressed When I finally was able to call into Central Payment they did not care that their representative had let me down They did not care to help me with any fee's that I had been charged Even then they let me know that the contract stated I could only cancel by contacting them even thought their representative told me that she could handle it DO NOT TRUST THEIR REPRESENTATIVES Clearly Central payment will do whatever is necessary to acquire your account but will not work with you even after you have been with them for a long period of time I am now facing an early cancellation fee even thought the business closed and I also have to return the equipment with no reimbursement for shipping fees I am disgusted at the lack of customer service that Central Payment has shown me I do not recommend them to anyone

Initial Business Response / [redacted] (1000, 8, 2014/08/26) */ Central Payment management spoke with [redacted] [redacted] expressed her concernsTo date [redacted] is still processing with CPAY, but stated she has signed up with another providedCPAY is still more than willing to assist [redacted] with her needsAt this time she has decided to use another processing company [redacted] and CPAY mutually agree on a reduced cancellation fee Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) When my new company tried to reprogram MY machine so we could start processing with the new company, Central Payment locked the machine...I cannot process any credit cards...they won't unlock the machine until I send it back to them with a fee of course, stating I was responsible since I let my new company "tamper" with equipment running CP programmingBy law I own the machine, (Central Payment DOES NOT)I should be able to have any processor I choose, without fear of losing my machineI am completely unable to process any cards, I know own a $paper weightSince my business is at least 50% credit cards, I am experiencing a significant loss of income dailyThis is a nasty response to a client who decided to take their business elsewhere, based on poor customer relations to begin withI am absolutely floored that a company in this day and age would use tactics like thisThey have put me behind thousands of dollars, and I do not appreciate itThey will hear from my lawyers

Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ Mr [redacted] , the signer for this account, contacted our office this January to cancel the servicesOur staff offered to assist as we have done in the pastAssistance was reduced by Mr [redacted] His agreement has been reviewed and all items have taken place the way the account was signed up, however, if Mr [redacted] wishes to ride out the agreement until his expiration in March he would have no cancellation fee Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have cotacted this company on more than one occasionWe also made contact in January of 2014, when we discussed with a representative that fact that our equipment is not usable, and therefore cannot be scanned by the providerWe were assured this would not have an effect on our ability to be PCI compliant, which is not the caseWe are being billed double as to what is in our contract, as every month we were "non-compliant," even though we submitted the form, we were billed as non-compliant, though we have processed NOTHING for months

Initial Business Response / [redacted] (1000, 5, 2014/02/20) */ Central Payment supervisor and management spoke with [redacted] about his concerns and also, as a courtesy only, previously agreed to allow him to cancel if all matters are put to restInstead of accepting this courtesy, [redacted] stated he will post this complaint with the Revdex.com regardlessThis complaint has no merit as Central Payment offered a courtesy and declined by ***Furthermore Central Payment can provide the Revdex.com with supporting documents where these terms were agreed by ***

Initial Business Response / [redacted] (1000, 10, 2015/10/14) */ This consumer contact CPAY to close her account and submitted her day notice of cancellation the second week of SeptemberAccording to the terms and conditions her account has already been closedCPAY has found no fault and all items have been handled according to the consumer's merchant agreement between her business and CPAY

Initial Business Response /* (1000, 11, 2014/06/05) */
Central Payment has made contact with *** expressed her concernsManagement spoke with *** regarding her optionShe requested a copy of her agreement with CPAY mailed to her in order to reviewShe agreed to contact CPAY
management once she has received a copy of her agreement to come to a mutual resolution
Initial Consumer Rebuttal /* (3000, 13, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never recieved a copy of the paperwork I signedI spoke with central payment and was told a copy would be mailed to me as of today June I still have not received a copy of this paperworkI did receive notification I was being sent to collections for a service and equipment I never recievedI need these charges reversed and a copy of my paperwork ASAP
Final Business Response /* (4000, 21, 2014/08/26) */
***'s account has been closedIn a prior conversation the local representative was working with *** regarding her issuesAs a courtesy CPAY has waived the early termination fee and closed ***'s account

Company misleads billing and charges for PCI noncompliance after sending out emails saying that you are PCI compliantI asked for a refund assuming there was a mistake, and apparently there was something else I needed to do to be compliant in addition to whatever I did that made me compliant? Doesn't make sense? AgreedEven with this issue, they refuse to cancel my account for days and will not refund my money

Initial Business Response /* (1000, 10, 2014/03/25) */
Central Payment Management called to speak with Mr***Mr*** was informed that Central Payment is always willing to assist all of our merchants and will continue to do so with his businessHe was provided a direct contact
information in case he has any questions or concerns in the futureThis case has been resolved
Initial Consumer Rebuttal /* (3000, 12, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
please note we were informed that a compliance survey would be offered us, Central Payment, and the representative, purposely did not disclose the form, or provide where we could be certified,
Be cause of there neglect resulted in $
And $a month fee,

Initial Business Response /* (1000, 5, 2014/07/02) */
The information *** has provided is not accurate*** was set up exactly as stated on his merchant application and agreementCPAY will provide a copy of this as wellFurthermore *** verified the agreement with our
underwriting department before the account was setupOn the Schedule of Fees section you will see that he was set up with Interchange plus 1% and cents per transactionHe also placed his initials accepting any special arrangements made between he and his representative are to be placed in the Special Instructions sectionThere was no mention of a "flat" 1% and no Interchange mentioned*** also initialed stating that he understands the rates on the Schedule of Fees sectionWhen *** contacted CPAY about paying ONLY 1% he spoke with representative who explained how Interchange pricing worksIt would not make sense for any business to sell its product under costNevertheless, despite the rate placed on the agreement, representatives still offered to adjust the account to accommodate ***'s needsUnfortunately he has declined all assistance and is now attempting to use the Revdex.com as a way to be released for a legitimate agreement he signedCPAY management attempted to contact *** on several occasions, a voicemail is not set up and there was no answerCPAY is still more than willing to assist *** so that he may honor his agreement with CPAYCPAY will continue to attempt to get in touch with *** to further assist
Initial Consumer Rebuttal /* (3000, 7, 2014/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Interestingly, nothing in the company's response answers my complaint, which is they have a salesperson who came to my office and gave me a full misrepresentation of the costsNot only did she promise me a flat 1%, she went through my monthly bills and showed me that it would be less expensiveTheir bill was in fact significantly higherWhen the underwriting department called to make sure that I understood the contract, the subject of the "IC" rate never came up
The unsigned response from CPAY asks why a company would sell services under their costThe answer is that they wouldn't, but they would certainly promise a lower priced service and then charge for a higher oneIt's so common, there's a term for it: bait and switchThere are laws against itAnd by the same token, I could as easily ask why I would agree to sign on for a service that will cost me significantly more than my current service? The whole scenario beggars the imagination
Whether it's a systematic practice of the company or the fault of one rogue salesperson, it seems to me that CPAY got caught with their hand in the cookie jar and is trying to avoid the consequencesThe astronomical number of complaints in their Revdex.com file should serve as some indication of their standard of behavior
When I spoke to ***, he asked for my address to send me a return authorization for the return of the equipmentI gave it to him, and to date I've never received itWhen they asked how they could fix this, I said they could give me the price their salesperson promised; the only solution I can think of is that they reduce my total ACTUAL processing costs - all inclusive, regardless of incomprehensible abbreviations - to below that of my current processorOtherwise I see no reason to change services, and I certainly am not going to reward their dishonesty with a termination charge
Failing the acceptance of my offer, they can send me an authorization and I'll return their equipment and we will be finished
*** *** L.Ac

Initial Business Response /* (1000, 5, 2014/02/17) */
Central Payment received the required day notification, as stated by ***, at the end of the monthShe received billing for fees, and prior notification of such fees, as the account was active and available for her to use for
her final month of her agreement being fulfilled*** signed up for a term of months and while she was required to submit a written notification of cancellation prior to the expiration of her agreement she did not do so until days prior to the end of the agreementThis fee could have been avoided if notification was provided at the necessary time*** was explained this information and instead of listening for a resolution, as a COURTESY, towards her concerns she decided to verbally abuse Central Payment staff using loud profanity towards employees and managementRight after doing so she terminated the conversation(Central Payment has evidence of this) In further attempts to assist ***, even after her behavior towards the staff, Central Payment management attempted to reach out to *** once again to try to offer a solution, unfortunately the call was disregardedWe did leave her a voice mail asking for a return call to resolve amicablySince *** did not answer or return a call, Central Payment reached out to her local representative for assistanceWe asked that he offer a courtesy credit in order to assist her and resolve her concernsHer representative spoke with her and stated *** accepted the courtesy credit offered to resolve this matter, however *** still proceeded to post an invalid complaint with the Revdex.com

Initial Business Response /* (1000, 5, 2014/06/17) */
CPAY reached out to ***He has expressed his concernsAs it turns out, *** spoke with our corp office who in turn sent the machine he requestedThis complaint was posted while the machine was already in transitIt will
arrive today*** has been made aware and has no further questions at this timeHe has also been advised to speak with management or a supervisor if he has further concerns

Initial Business Response /* (1000, 8, 2015/05/01) */
*** contacted our office to cancel without yet processing with CPAY to see the results/savings in processingHe refused assistance from multiple representatives and SupervisorCPAY is here to provide the support he needsWe have
invested in setting up this merchant account for him and are more than willing to make any necessary changes to ensure he is saving money with his processing*** holds a lease through a third party, Northern LeasingHe verified this lease in several steps to ensure he was fully aware that it was a non cancellable lease with Northern LeasingIf *** decides he wants to close the account CPAY is willing to waive the legitimate cancellation fee as a courtesy since he has yet to use the service, however, we cannot speak on behalf of Northern Leasing as they are not a CPAY entityHowever, we would much rather satisfy ***'s needs if he wishes to process through CPAY
Initial Consumer Rebuttal /* (2000, 11, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept CPAY'S offer to close my account with waiving the cancellation feeI believe that CPAY is trying to resolve my issueI believe that CPAY should investigate the practices of the outside salesman / independent contractor I have had the unfortunate experience withThank you

Initial Business Response /* (1000, 11, 2014/11/03) */
CPAY has reached out to Mr***He expressed his concerns and has agreed to allow CPAY to assist in light that his local representative is unavailableWe will have local support provided to Mr***We will also comp him
equipment so that he is able to accept debit transactions
Initial Consumer Rebuttal /* (3000, 13, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still have not sent anyone over to setup equipment even after the promise they would
I Just want out of the contract because this is at terrible company to do business with
Final Consumer Response /* (2000, 20, 2015/04/16) */
4-16-
Wireless wizards
Yes it has thanks
Sent from my iPhone