Central Payment

Sometime during the first quarter of 2016, CPAY kindly replaced a broken pinpad In April they charged my account $Apparently I was to use my superpowers to return the broken pinpad I noticed this charge in July 2016, called & was told I need only return the pinpad to receive a refund All I need is a shipping label which their shipping dept.would email to me No such label was received, presumably for the second time I called 8/and this time was copied on the email the CSR sent to said shipping dept Still no response So, this company never told me to return the old pinpad, never sent a shipping label, charged me full price for a broken pinpad and now is apparently unable to rectify their mistake in any way Do not do business with thes yahoos who cannot even control their own shipping dept

Initial Business Response /* (1000, 5, 2014/10/31) */
CPAY corp waived the cancellation fee for this accountWe obtained information that iPayment charged this cancellation fee when the account was closedWe have instructed iPayment to issue refund right away as Central Payment had already
waived this feeWe attempted to contact the customer to apologize for this mistakeThe credit will be issued in full
Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of Nov 14, the $refund has not yet posted to my BofA account and until it does, I will not consider my complaint resolvedOnce it does post, I will promptly accept the response
Final Consumer Response /* (2000, 12, 2014/11/13) */
The $refund has been posted to my account and I regard the complaint resolvedThanks to all for their part in successfully closing this issue

Initial Business Response /* (1000, 12, 2015/05/06) */
CPAY does not own the leaseThe customer has a lease through Northern LeasingThe customer contacted our office for repairsPer the reseller, the unit must be sent to them for repairCPAY offered to cover repair costs if necessary to
assistThis complaint has no merit as CPAY was willing to take on costs for repairs as a courtesy
Initial Consumer Rebuttal /* (3000, 14, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Central Payment's response is not accurateWe tried to get our system fixed for weeks and they gave us a run-aroundThey said it was our responsibility to pay to get POS equipment fixedAfter we stated we were contacting the Revdex.com, they said they would pay to have the POS fixed ONLY if we went back to processing with themIt felt like he was bullying us to use them as a processor againThey never lived up to their contract on the processingOur batches took hours to get into our bank account after a promised next dayWe had lots of issues with the processing and they choose not to take care of itSo for the best interest of our business, we had to change processorsWhen we cancelled processing , we were verbally told they would continue POS support and it is also stated in our contract

WE SIGNED ON %PASS TROUGH FEE, THEY END UP CHARGING %FEESTAY AWAY TOO MANY HIDING FEESBEWARE, BEWARE, BEWARE

Initial Business Response /* (1000, 10, 2016/01/11) */
We have reviewed Mr***'s rates at the time he signed up versus his agreement and the rates did matchMr*** did contact our office to speak with *** as he mentionedAt that time the representative made a rate reduction to
lower rates than his agreement statesThe reduction occurred at the end of OctoberAs a courtesy CPAY would like to offer a credit for the difference in fees going back to October 1st
Initial Consumer Rebuttal /* (3000, 12, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rate reduction is welcome but only addresses a portion of my grievanceI discussed, at length , with *** the numerous other inappropriate or un-known charges to our accountI still would like these charges reversed in addition to the rate refundPlease call me directly if this these issues can be correctedI still would like to cancel our service with C-Pay due to the lack of communication over these issues from your local representative and the companyThank you for responding to this issue***.***
Final Business Response /* (4000, 14, 2016/01/26) */
CPAY has been in contact with Mr***We have gone over all fees he had questions about and have provided him with an accounting of the charges and credits that have been issued to his accountMr*** also requested to have his rates re-evaluated and sent to him so he can review

Initial Business Response /* (1000, 13, 2015/05/06) */
Mr*** entered in to a standard year term with our Free Terminal Program, which requires a month agreementOur office received a call from the client or his manager requesting the closure of the accountOur staff attempted
to assist the customer so that he may honor his agreement at a much lower cost to him based on his processing activityAssistance was refusedOur staff advised the customer of his contractual obligations before he officially closed his account and before he submitted his cancellation requestWith this knowledge and refusing our assistance the customer submitted his day cancellation noticeCPAY received a call with the complaint that the customer did not agree with our policy requesting a day cancellation letterCPAY, as a courtesy, worked with the customer and issued credit for the last days his account was open with CPAY

Initial Business Response /* (1000, 5, 2015/05/05) */
This merchant account was closed in AprilThe day cancellation notice was not sent to our office until MarchOur office worked with ***, who is the signer of the account, and waived the NSF fees for the rejected monthsThis
account was verified prior to entering in our system as a month termThe actual cancellation fee is $as was advised to *** when she contacted our officeThis fee has failed and we did not collect itThe requested credit in the complaint for $does not account for the amount of the cancellation feeHowever, since those months were not used we are more than happy to apply it to the balance of the cancellation fee

Initial Business Response /* (1000, 10, 2015/07/17) */
Received business response via email on 7/17/15:
I am in communication with Mr***He asked for a follow up on Monday afternoon so he can gather his records
In the meantime, I have explained to Mr*** that CPAY does not
hide any charges or fees that are assessed and everything is communicated with our merchants in writing days prior to any increase
Again, I'm working with him and have a follow up appointment with him Monday afternoon
*** ***
Director of Merchant Relations
Initial Consumer Rebuttal /* (3000, 12, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually, the question "Do you accept the response from the business?" makes no sense here because all they've said is we had a follfor this afternoonHowever, I did not hear from Mr*** this afternoon, so once again this reflects badly on Central PaymentI prepared the data I planned to show him, in fact I graphed it on Excel, and it clearly shows the abuse of their fees being raised over time until you call in to complainSeeing is believingOn the phone he denied that they do thisI hardly expected him to admit itNow he must look at the data and explain the see-saw behavior
Final Business Response /* (4000, 18, 2015/09/30) */
CPAY has not over charged on monthly feesAll records can be provided upon request detailing any changes notifies as well as the terms and conditionsCPAY is willing to waive the cancellation fee as a courtesy
Final Consumer Response /* (4200, 21, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am having an attorney review everything to see where to go from hereIt's a sleazy industry that needs to get cleaned up, so why not start right here

Initial Business Response /* (1000, 5, 2014/02/21) */
*** is NOT a principal signer on the agreements with Central Payment and has no merit for placing a complaint*** has signed two separate agreementsThese agreements were verified and *** was fully aware of both contractsCPAY
has evidence of this and can supply the Revdex.com with suchFurthermore, CPAY closed the account and issued courtesy credits for the months of December and JanuaryThis was done in good faith to resolve all issues, however regardless of this courtesy ***, again who is not a signer, placed this complaint with no merit

Initial Business Response /* (1000, 10, 2015/03/18) */
CPAY has attempted to assist this client on several occasionsUnfortunately the representatives who tried to assist have reported to be mistreated by the contact at the client's business and refused assistanceThis account was set up
according to the setup form received by our officeHowever, we understand there are instances where additional services are required by our clientsWhen this is the case we will gladly add the services neededWe would still like to assist our client in having the account adjusted to the way he would like to have the account in order for him to honor the agreement executedIf this client decides that he would like to cancel the legitimate agreement executed, we are more than willing to reduce his cancellation fee as a courtesy to assist

I own a small businessToday I was unable to process credit card payments via terminal and voice authorizationThe company said they were having technical difficulties and could not give me a time frame of when the problem would be resolvedI lost out on salesThis has been a costly mistake for my business and am very dissatisfied

Initial Business Response /* (1000, 5, 2014/06/27) */
*** singed and guaranteed an agreement to process with CPAYWhile CPAY did not make any deceitful acts, several CPAY representatives offered assistance to further accommodate ***'s needs on multiple occasionsUnfortunately he
did not want to receive assistance in order to honor the agreementCPAY is still more than willing to help *** and make any necessary adjustments to meet his business needs for credit card processing
Initial Consumer Rebuttal /* (3000, 7, 2014/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Central Payment never called me to resolve this issueWhen I called their 1-number to complain about the misrepresented offer of a upgrade on my current payment system, their representive advised me to talk
To the payment company I was currently using and to try and get them to cancel their serviceI explained to central payment I was happy with my current provider and if their Account Executive had been honest when he called and stated he was now working for both companies and using previous customers from the original company to make additioal commission then I would have told him I wasn't interestedAs I stated in my original complaint I wasn't looking for a new serviceWhen Central Payment tried to contact their Executive they said no answer for their callAfter I made my complaint to the Revdex.com he called and said he had been away for daysHE wasn't able to help me with the issueI returned the swiping device in its original condition, but no acknowledgement from Cectral Payment except to take the $from my account and continue on their wayThis is a desperate company, that will do anything to bring in revenueCustomer Service is nonexistent with Central PaymentTheir Account Executive only left a voice message, but never talked to me or left me a time to call him so we could discuss the problem
As things remain, Central Payment wants payment for doing nothing for customersI have learned one thingfrom this experience, only listen to the companies I contact myself, even if I had business dealings with a company if they contact me it's in their interest they are protectingCompanies like Central Payment couldn't care less once they get their
Money

Initial Business Response /* (1000, 10, 2015/04/27) */
This complaint has no merit against CPAYMr*** had a merchant account with Central Payment on a Month to month termHis account was cancelled according to the cancellation letter submitted by ***Furthermore, CPAY does not hold a
lease for Mr***'s accountTherefore we are unable to stop a debit that was not debited or had any affiliation to CPAYWe kindly ask the consumer to retract this complaint as CPAY has no lease for him

Initial Business Response /* (1000, 11, 2016/01/27) */
As a courtesy CPAY agrees to reimburse $towards the consumer's cancellation feeThe credit has been issued to the account
Initial Consumer Rebuttal /* (2000, 13, 2016/01/28) */
(The consumer indicated he/she ACCEPTED
the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/13) */
This complaint is incorrectA representative from Central Payment and management had a very lengthy conversation with this clientShe mentioned that she didn't want to have to pay a cancellation fee for being under contract if her
business closedShe further understands that she had an agreement and insisted on simply cancelling because she just wanted to do so despite our efforts to assist herShe was also offered to have the contract termination fee waived in the event her business closed and was offered assistance in multiple ways numerous timesEven though all aspects of this account are 100% legitimate Central Payment is still more than willing to make the necessary adjustments and assist this client with anything she needs so she can honor the agreement she signed if she is willing to give us an opportunity

This company has been a bad experienceI have used them for years, first in my store then online to process website transactions with authoriz***I could not understand all the hidden fees and it seemed every month my bill was high yet my sales declined over a yearI did the compliance test but they continued to charge me for "non compliance" over a yearI finally gave up and changed to stripe ( yay for stripe - no hidden fees, no compliance test, no monthly fee )Now central payment has helped themselves to $out of my account with no warning for "cancellation fee" Then they tell me to "return equipment or I will be charged $495" ..but I have never had any "equipment" I could not recommend this company to anyone with a small online business, there are far better and cheaper options out there nowMy only regret is not doing my research sooner and cancelling them years ago

Initial Business Response /* (1000, 5, 2014/10/07) */
CPAY office had not received any notifications about an outstanding item for Mr***CPAY Management reached out to ***He discussed his concernsCPAY had previously credited his account $as stated on his agreement in June
*** stated he would like the full amount of $covered, not just $As a courtesy CPAY's representative agreed to cover the remainding $*** has been notified
Initial Consumer Rebuttal /* (2000, 7, 2014/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This company is HORRIBLEThey overcharge & have hidden fees they don't tell you about or have in the contract that I've been able to findI returned the equipment after never having even turned it on and was still charged monthlyI called to get my money back after I KNOW for a fact they returned money to a coworker in the same situation, and the lady on the phone was extremely rude & unhelpful, refused to refund me and refused to put a manager on the lineClaimed to put me on a return call list for a manager to call me, but yet I never heard from them I had to put a stop payment on at the bank to get my money back and block all future debits from this company DO NOT DO BUSINESS WITH THEM

CPAY contacted *** on 2/24/At the time he was on vacation and would not return until MarchCall back information was provided.We reached out
to *** once again*** was previously already given a courtesy credit for the annual PCI compliance feeHe still decided to close his account with CPAYWe have received his cancellation letter and the account is in the process of closure

Initial Business Response /* (4000, 17, 2014/11/10) */
Mrs*** expressed her concerns and we have waived said fees in October
Final Consumer Response /* (3000, 12, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cpay has
stated that they have closed my account with no further charges, but I just received a second notice from their collections department saying that I owe them moneyI called them last month and this month, but no one will return my callIf they send me into collections, I will be forced to contact the attorney general and report fraudThe terms of the contract that I signed were changed after I signed it