Central Payment

Final Consumer Response /* (3000, 11, 2015/01/05) */
12-24-14
Sent via email:
I was the treasurer of The [redacted] of [redacted]. Our representative was [redacted] The leader was [redacted] I contacted [redacted] and set the initial program up. It is MY account that Central Payment...

keeps accessing ..... This program did NOT work for us. Neither [redacted] or myself signed anything to extend this more than that first weekend four years ago. Central Payment has charged us for not filing records, etc... we DON'T USE THEM. Both [redacted] and I have personal businesses that have tried to work with Central Payment. We are NOT talking about those. We are ONLY talking about the [redacted] of [redacted].

AND the fact that they are STILL trying to take out MORE money.... they have caused us $172 MORE in fees!!!!

[redacted]
Nature's Touch Soaps

Initial Business Response /* (1000, 11, 2015/04/13) */
This client's account with CPAY has been closed quite some time. CPAY has requested a breakdown of the fees in question. CPAY is waivingany owed fees that are not fees for actual credit card processing activity.
Initial Consumer...

Rebuttal /* (3000, 13, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am confused by CPAY's response. If the account has been closed for some time, why were billing statements issued up until July 2014?
Billing Statements issued from August 2013 through February 2014 all show $0.00 in activity summary and each show just fees assessed.
August 2013, $44.46, September through December 2013, $42.45 each. January 2014 Fee of $42.45 February 2014 a fee of $127.45.
I stopped payment of anything further on March X XXXX, Additional billing statements were received
But NOT paid by The Mercantile.
March 2014 $42.45, April 2014, $42.45 May 2014 $58.40 and June 2014 $58.40. July 2014 the amount showed a summary of $0.00
Letters from TSYS began in March of 2014, showing an outstanding balance of $42.45 for March, April, May, June and July. and a balance of $116.80 for August September, and October. With attempts to resolve this issue, and no response from TSYS.
Then the matter was given to a collection Agency McCarthy Burgess and Wolff, and calls were received. STILL trying to collect on these fees. NONE according to my records for processing ANY credit/debit cards!!
IF this account was "closed for quite sometime". WHY am I still being hounded for payment. The Mercantile has not processed any cards through Central Payment since July 2013!!
I have requested that Central Payment release The Mercantile Inc and The Principals from the contract. With a guarantee of no further action from their affiliates TSYS and McCarthy Burgess and Wolff.
As communication with Central Payment and it's affiliates is sporadic and uninformed at best, I ask that the releases be submitted in writing, notarized and sent to The Mercantile Inc [redacted] XXXXX by registered mail.
Final Business Response /* (4000, 17, 2015/05/06) */
CPAY has already removed these items from collections.
Final Consumer Response /* (2000, 19, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am disappointed that CPAY has not sent a written release to The Mercantile as requested, but am relieved that the calls have finally stopped. I hope that this is indeed the end of this relationship.