Central Security Group - Nationwide, Inc.

Recently after posting a negative review to Yelp regarding small print contract terms, I was contacted by Jimmy, a representative of CSG. I told him about our negative experience with CSG after being long-term customers. Jimmy was very helpful and understanding of the situation and promptly worked to find a solution to our problem. We exchanged emails over a course of two weeks, each time Jimmy responded quickly and always with a positive attitude. While we are disappointed that we had to turn to social media to get our issue resolved, we are very thankful for the help we received from Jimmy and our resolution. I will rate the experience as neutral as an overall experience, if it weren't for Jimmy's help, it would have been negative.

This is the worst security company you could ever do business with. Do not enter into a contract with them. I tried to cancel because of non disclosure of fees if a police officer has to be called out to you house for an alarm that never occured. Wife was at home when the alleged alarm happened. She says the alarm never went off. They are telling me that there is still 22 months left on my contract and that I can't cancel without paying the final 22 months. Ridiculous company that has false alarms when people are home and no alarms go off. Customer service sucks. DO NOT DO BUSINESS WITH CENTRAL SECURITY GROUP. They are a bunch of thieves.

Absolutely horrendous business model. I signed a 2 year contract in 2012 when I first bought my house. I thought I was well past the maturing date of my contract when I bought a new house in 2016. I called to cancel the service and I was informed the contract automatically renews unless I tell them not to on my anniversary date. If the sales person told me this when I signed up, I never would have connected the service. Now, I have to pay a sum until my contract ends. Terrible customer service which essentially told me "tough, deal with it, do you want to pay in full now?"
I thought about connecting a system to my new house, but it will most definitely not be with the Central Security Group. One of the single worst businesses I've ever dealt with.

The alarm system I had installed was monitored by CSG. I had to sign a 3 year contract. The first year and 1/2 was adequate. The following year and 1/2 had communication issues that were not resolved. So I give up and have canceled my service with CSG.

After a few hiccups, with the company we resolve all our problems and Central Security Group cares about their costumers and they provided a good service with excellent web interface from alarm.com

I had issues with my service and was so unhappy that I reached out to Central Security Group. I must confess that they have the most amazing people especially Mr, [redacted] who went above and beyond normal expectations to my issues sorted out. They number of times he called to assure and ensure I am my issues were resolved and, that I am satisfied is really amazing. I very happy now and will not hesitate to recommend CSG to anyone, their service is wonderful with world class customer relationships. Once again thank you Mr. A for your touch of professionalism.

Please be aware with the company that once your 3 year contract is up they will automatically renew it on a one year basis so that you virtually will always owe a penalty unless you cancel on the very last day of your contract. In my opinion this practice is deceptive as you should be verbally told this before signing.

my name is [redacted], I recently had left a bad review my first experience was not so plesent. After further interaction with a customer service rep nammed Jimmy my outlook had changed, I was in a bad situation with my account and Jimmy worked with me and took time to come to an agreement that both sides could agree on. I had a very positive outcome after working with jimmy.

I recently changed monitoring services. I contacted CSG before any changes were made in my business. I was told the amount for final payment and to send in all required documents to close the account.
2 months later I received an invoice for current monitor charges, I was then told that even though I had been with them over 5 years that every year my contract did a yearly renewal and I had 2 more months left on my contract.
I paid them off to be done with them. Please research who you do business with. I will never refer this business to anybody.
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After a problem with an installer, CSG spent many hours working with myself and the installer to come to a satisfactory resolution for everyone. Jimmy in customer service worked very hard to bring things to a good place for me.

To be honest I have been a guardian customer since about 2003. A few years later I upgraded beyond the wall panel and got a smart system. Over the years it has become more of an additction then anything else with adding new features as I go.

I decided to buy some cameras for my home so I could monitor my home while I am away with the main emphasis being on my dogs. Such a huge investment is always questionable but it all paid off in the long run when I was at work. I checked in on my black lab and noticed something was wrong right away with the fact she was in the floor not moving and her older pug sister was staring at her strangely.

I immediately knew something was wrong and unable to take off work I had my parents rush to check on her. They found her barely breathing and her collar twisted so tight from her playing and snagging it on some furniture she was laying there with her tongue hanging out. They cut the collar off and comforted her and eventually she began to be her old self again. I have no doubt she would not have survived much longer.

Thanks to the Camera system put in place to watch my babies when I am not home I was actually able to save one of them. Guardian had nearly lost my business due to a miscommunication before this but there salesman Tony never took my anger over it personally and was very positive. He came out and smiled even got me from mad to laughing as well. I had to think long and hard over if I wanted to continue with their service and am thankful I did. Tony has now become somewhat of a good friend as I communicate with him from time to time and even purchase upgrades as I go. The installer whos name was Matt was awesome too. He really loved my dogs and it was hillarious to watch as when my black lab got out she ran to him and I saw him reaching under my dvr located close to the ground and she was right beside him as if helping him install it with her tail a wagging. I called her away to stop her from getting in his way but he would just laugh and say it was ok as he would pet her. I later heard good things about him about how he loves dogs so that made him ok in my books :-).

On the occasion Guardian calls and ask how things are going and I could not be happier. I love how they really are like one of the family now and would highly suggest anyone looking for a company to do their home security with that they call and speak to Tony and give him a fair chance to represent his company. I dont think anyone will ever be disappointed with the service he will provide.

They fixed my problem and asked me to write a review. I feel that the amount of hoops I had to jump through still only necessitates a mediocre review.
They provide a service and do it well. They addressed my concerns pretty much immediately and gave me what I wanted. I feel that if a customer has an immediate concern causing the customer to tell them it's been a negative experience, a supervisor should have been notified and resolved this issue sooner.

This is a follow up post from last week. I was contacted by Jimmy,with Central Security group, after leaving message and he was more than helpful with my ongoing issue of cancellation and the problem was solved in a very satisfactory manner.

Use the company - service is great, people are great. No complaints.

I signed a 3-year contract back in June 2009. My monitoring fee was automatically charged to my credit card monthly. I recently cancelled my contract with them and was informed that I owe them my monthly fee until June 2014, no exception. Any other company that I have done business with always send out a reminder that your contract is being renewed for another year. I was informed by the person I spoke with that I was suppose to remember that I had a yearly contract. I was not happy to learn that I will have to continue to pay them the monthly charge for a service that they are not providing. I have had no contact with them for the last couple of years. I definitely would not recommend this company.

I have been contacted by Guardian Security regarding my complaint against this company, with attempts to resolve the problems with my security camera system. They have replaced my entire security cameras as well as the DVR with the indication of this being a much better system, and less likely too have the connection problems incurred from the previous system and needing to reset my IP address. This has been done at no charge to me and with the promise to allow some credit on my account for the previous problems with the old system. I have been asked to report their positive attempts to make me satisfied as a customer, & I am appreciative of their assistance to rectify the problems in a prompt and timely manner.

Central Security Group is an amazing company. They go over and above for their customers to make sure that they do all they can to make sure we are taken care of. I really can't say it enough, they have been nothing but great to me.

As a follow up to my previous complaint with Central Security Group, I wanted to provide an update and resolution. The issues were fixed, and we were also provided a lower rate with additional features added. I appreciated the high level of customer service, and diligent follow up to ultimately they "made it right".

Do not sign with Central Security Group. I was a loyal customer for 12 years and two homes, and now that I'm selling my home and moving in with a family member who already has a security system, they are still requiring to pay out the end of my contract (and likely pay a disconnect/cancellation fee on top of that). They offered to let me convince whoever buys my home to take the contract over, or to find someone who would be willing to install a system in their home and take over the contract. Those were the only options to not have to pay out the nine months that will be left on my contract. Absolutely ridiculous. Cable/Satellite companies aren't that terrible, and they are nationally rated as the worst for service support.

I had an alarm system installed by a now out of business security company named [redacted]. [redacted] used Central Security Group as its monitoring service. I was paying service fees for approximately two years and during that time I manually tested my alarm to ensure proper function. My alarm was activated multiple times with absolutely no response or phone call from Central Security Group. By multiple times I mean at least 30 times. After phone calls to their service department and talking to persons in managerial positions working for Central Security they explained to me that it was because "I" was not testing my system once a week. I didn't realize that I had to test their equipment and do their job to ensure My own security that I'm paying them to do. All told I would not recommend either company for any service, you'd be better off getting a Chihuahua to protect your house.