Dear Revdex.com: We understand that the customer’s father-in-law ordered the product and believes the unit does not work for him The order was placed on August **, 2015, and was delivered on August **, Under the Money Back Guarantee (MBG), the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer’s MBG ended in October For reference, I have attached a sample packing slip explaining the MBGAdditionally, the complaint mentions that our customer service line was contacted, but we were unable to locate a call We sincerely apologize to the customer; however, we cannot authorize a return for a refund at this point because he is outside of the MBG Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank You, Julie L [redacted] Radiancy Team
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Thecustomer was given the full price of the unit when he placed his order For reference, I have included a copy of theorder page, showing the full priceThecustomer placed his order on September **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when he placed theorder online Under the Guarantee, thecustomer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price The customer’spackage was delivered to him on September **, His 45th day starts on November [redacted] andhis MBG will end on November **, Additionally,on October *, the customer filed a chargeback for $ We cannot refund this account until thechargeback is resolved with the bankOn September**, we attempted to reach out to the customer to give him return instructions,but we were not able to reach the customerWe welcome any questions that he may have Please feel free to contact us at ###-###-####, Mondaythrough Friday, between the hours of 6a to 6p (PST) for furtherassistanceThankyou, JulieL***RadiancyTeam
DearRevdex.com: Weare writing in response to the customer’s complaint We understand that the customer placed herorder through our call center and would like to return outside of our dayMoney Back Guarantee (MBG)Thecustomer placed her order on February *, 2015, and was given the terms andconditions, as well as the day MBG when she placed the order The MBG was also included in the packing slipwhen the customer received her packageFor reference, I have included a sample copy of our packing slip Underthe Guarantee, the customer has days to return the unit for a refund of thepurchase price If the customer keepsthe unit for at least days of the days, we will return shipping both waysand refund the product price Thecustomer’s package was delivered to her on February *, 2015, and her MBG endedApril *, The customer called on September [redacted] to return, but at this point, she was outside of the MBG Since the customer is outside of the MBG, weare unable to authorize a return for a refundWesincerely apologize to the customer for any inconvenience We welcome any questions that she mayhave Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistanceThankyou, JulieL***RadiancyTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Because I am still out almost $20, I am assuming it is somehow illegal to just take that kind of money, deliver a defective product and refuse to acknowledge it in any way I am hoping that somehow this can be resolved I really don't know what to do or what to say In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I DO NOT HAVE THAT INFORMATIONI DID NOT PURCHASE THE DEVICE SINCE IT WAS A GIFT!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: {Radiancy violates it own advertising which clearly states they will pay the return shipping (see ad I sent to Revdex.com, and, there is no day waiting period in the advertising as a condition for anything And, I have sent Revdex.com a copy of the Sales Order that clearly states the price of the Kyrobak product as $which is the check-out form from their and my check out on their web site These people are operating a business that defies their advertising and they make up policies as they go along blindly ignoring their advertising promises.I returned the product today with a prepaid shipping label from Radiancy as I called and complained about the advertising that they must pay the return shipping and they also must refund the shipping fee I paid to order the product, as advertised in their print literature and on their Website.Let's give Radiancy some reasonable time to receive the product (which I did not open the shipping container) and to fully refund me the cost of the product and the shipping fee I had to pay The ball is now in their court to deliver upon their advertising promises for a complete refund of the product price and refund shipping cost (see the advertisement promise I sent to Revdex.com).This company is using fine print in their Website check out process and using large print to guide, mislead and deceive customers to buy a product and then switch the price after the fact of purchase That's what they did to me The FTC and the courts always frown on small print disclaimers and the small print can never supersede the larger print as, case law has established in these cases of consumer deception, as unlawful advertisingI have enclosed/attached a letter I sent today and in the return package to Radiancy regarding my issues (see MS Word file.The complaint is not yet solved until the charges have been reversed permanently on my [redacted] Credit card But I believe it will be solved soon ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com: We understand the customer’s concern and sincerely apologize to the customer for any inconvenience We are unable to locate an account based on the information given in the complaint In order to assist the customer, we will need to know where his purchase was made, for example, the infomercial, our website, HSN, etc Additionally, we will need the name, address and phone number the order was placed under, as well as the date the order was placed Please note that if the customer did not purchase his NoNo through an approved dealer, he will have to request a refund from where he originally purchased the unit As soon as we receive this information, we will be happy to try to assist the customer Again, we apologize for any inconvenience to the customer Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank You, Julie L [redacted] Radiancy Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I received the replacement Unit and it makes the same clunking noise I would like to return it now for a refund I do not wish to wait for the special return window of 45-days when I can get a free return label Please consider granting a free return label Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not once in the advertising is there a visible dollar figure when checking out there will be a cost of $fro the product The invoice visually reveals a price of $ This is deceptive and misleading advertising to invoice visually a price of $on the Website, then when you click to order the product a receipt is generated with a "surprise" price of $which is deceptive advertising and outright trickery to deceive consumers I also discovered it is impossible to return the product using the phone numbers Radiancy gave me by phone message they would accept the return, now they tell the Revdex.com they won't pay the return shipping which violates their advertising flyer saying they will, without days waiting period, which is another layer of and misleading advertising by this company Read my message I sent to Radiancy President/CEO today by e-mail[YourSend to: Radiancy Customer Service & Administration/President/CEO:Getting a phone message instruction by employee "Onya" to call your ###-###-#### telephone number she gave to me below, it is a invalid number that the operator told me was not for Kyrobak productShe gave me this number: ###-###-####, I pressed option #for returns information for Kyrobak and the phone line goes deadnobody answers the phone! The return authorization is therefore impossible to obtain, in this case.I demand, from Radiancy, "Administration" step in and act to send to me by e-mail a valid RMA so I can return the Kyrobak product for a full refund I also demand you send to me, as you have advertised, a prepaid return shipping label or refund the cost of shipping to me as advertised.If you ignore this e-mail or give to me more impossible procedures, I will immediatelyreturn the "unopened" Kyrobak product to you without a RMA due to your repeated failure to do so to this customer by giving me invalid phone numbers to return the product.I will then dispute the cost of shipping and the refund of the Kyrobak if you do not refund my monies without delay to my credit card, including shipping fee.I no longer care about your corrupted and frustrating return policies of no result to return the product, I am holding you accountable to your written advertising and your dysfunctional return procedures designed to frustrate consumers from returning your falsely advertised product; Kyrobak.E-mail me RMA with Instructions within working days or I am returning the product at this address on Monday October *, 2015:Customer Service & Administration President/CEO [redacted] Thank You, [redacted] cc: Federal Trade Commission, Revdex.com, Attorney General's Office, Magazines Product Advertised WithAnswer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This was a christmas present from my step mother I still have the device which I have only used a handful of times and she ordered it through NO!NO! onlineSince I do not have the information as to which it was purchased what else can be done cause this is JUNK!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no more to say, I don't agree with their commentsWhen you are told to call back in order to have them send you a pre-paid postage label you expect them to send you the label and not tell you someone will call you back.Of course it's after my days no one would talk to meI called on time, no one would deal with me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com: We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concernWe understand that the customer believes the no!no! was only one payment of $101.66.The customer placed her order on January **, 2015, and was given the terms and conditions, as well as the day Money Back Guarantee (MBG) when she placed the order online Please note that the price of the no!no! online today is not the same as it was in JanuaryThe customer’s package was delivered to her on February *, 2015, and her MBG ended on April *, On March *, her second payment of $was taken from her card and on May **, she was put into collections for the final payment of $ We cannot refund the customers payment of $and we cannot authorize a return for a refund because the customer is outside of her MBG Additionally, we cannot remove the customer from collections unless she pays her debt owed.For reference, we have attached the screen shot of the payment screen Under the section titled “Shopping Basket”, it specifically says that the no!no! is three payments We have also attached a screen shot of the customers payment screen in our system We are unable to charge her card as her card was declined when we tried to charge her on April *.We sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.Thank you,Julie L***Radiancy Team
Dear Revdex.com: We are writing in response to the customer’s complaint We understand that the customer would like to return outside of our day Money Back Guarantee (MBG) The customer placed her order on September **, 2015, online and was given the terms and conditions of the MBG when she placed the order Her package was delivered to her address on file on September **, [redacted] and her MBG ended on November **, Under the MBG, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer’s account has been reviewed again and we cannot authorize a return for refund At this point, we consider the complaint closed We sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, Julie L [redacted] Radiancy Team
We are sorry that the customer is frustratedWe do stand by our Triple GuaranteeWe provide the customer with a day money back guarantee that doesn't begin until the customer's order is deliveredWe make the guarantee timeframe as clear as we can to the customer and stress that in order to receive a refund, the customer would need to call our customer service within that timeframe (they can call on the 60th day and up to grace days after and still get a refund)The guarantee terms are discussed twice in the sales call and are also provided to the customer in writing to make sure that the customer is very aware of the policyThe customer's package was delivered in June of The customer called to request a return/refund on 0715, more than two years after the guarantee expiredWe make the guarantee terms as clear as possible, but the responsibility to use the product within that timeframe and contact us if dissatisfied before it expires rests with the customerIf using the product appropriately customers should not experience discomfort or injuryHowever, if the customer is claiming that her device has caused injury and scarring, we ask that she mail in photographs of the injury/any medical documentation that she would want reviewed for further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ridiculous, but apparently is the best I'm going to get I still do not understand - and I would think the Revdex.com might be concerned about this - why, if additional payments were required, I was never billed All I ever received was the nasty "you are in collections because you haven't paid" notice If my card was declined I can only assume it was because I received a new one with a different expiration date Again, this could have been avoided, had they simply COMMUNICATED with me My credit score is something in the area of I am not a deadbeat, and really resent being treated like one They continue to insist I had all the facts, and that they care about their customers, but they never once tried to clarity the situation for me when it became clear there was a misunderstanding.I sincerely thank the Revdex.com for their prompt action in this matter I may not be "satisfied," but I at least you got them to respond, and I now have a clear understanding of the situation, and will -grudgingly - send them a check for the balance due Sincerely, [redacted] ***
DearRevdex.com: Weare writing in response to the customer’s rejection The customer’s file was in collections andwas closed on September **, Weconsider this matter resolvedWe welcomeany questions that she may have Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistanceThankyou, JulieL***RadiancyTeam
Dear Revdex.com: We are writing in response to the customer’s complaint We understand that the customer would like to return outside of our day Money Back Guarantee (MBG) The customer placed her order on September **, 2015, online and was given the terms and conditions of the MBG when she placed the order Her package was delivered to her address on file on September **, [redacted] and her MBG ended on November **, Under the MBG, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer contacted us on October [redacted] and spoke to a customer service agent The agent helped her use the unit and the customer agreed to keep using until her MBG was over The customer did not contact us to return until November **, 2015, which was outside of the MBG At this point, we cannot authorize a return for a refund As a point of information, the customer spoke to a customer service agent each time she called in We do not have a receptionist who answers calls We sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, Julie L [redacted] Radiancy Team
Dear Revdex.com: We understand that the customer’s father-in-law ordered the product and believes the unit does not work for him The order was placed on August **, 2015, and was delivered on August **, Under the Money Back Guarantee (MBG), the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer’s MBG ended in October For reference, I have attached a sample packing slip explaining the MBGAdditionally, the complaint mentions that our customer service line was contacted, but we were unable to locate a call We sincerely apologize to the customer; however, we cannot authorize a return for a refund at this point because he is outside of the MBG Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank You, Julie L [redacted] Radiancy Team
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Thecustomer was given the full price of the unit when he placed his order For reference, I have included a copy of theorder page, showing the full priceThecustomer placed his order on September **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when he placed theorder online Under the Guarantee, thecustomer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price The customer’spackage was delivered to him on September **, His 45th day starts on November [redacted] andhis MBG will end on November **, Additionally,on October *, the customer filed a chargeback for $ We cannot refund this account until thechargeback is resolved with the bankOn September**, we attempted to reach out to the customer to give him return instructions,but we were not able to reach the customerWe welcome any questions that he may have Please feel free to contact us at ###-###-####, Mondaythrough Friday, between the hours of 6a to 6p (PST) for furtherassistanceThankyou, JulieL***RadiancyTeam
DearRevdex.com: Weare writing in response to the customer’s complaint We understand that the customer placed herorder through our call center and would like to return outside of our dayMoney Back Guarantee (MBG)Thecustomer placed her order on February *, 2015, and was given the terms andconditions, as well as the day MBG when she placed the order The MBG was also included in the packing slipwhen the customer received her packageFor reference, I have included a sample copy of our packing slip Underthe Guarantee, the customer has days to return the unit for a refund of thepurchase price If the customer keepsthe unit for at least days of the days, we will return shipping both waysand refund the product price Thecustomer’s package was delivered to her on February *, 2015, and her MBG endedApril *, The customer called on September [redacted] to return, but at this point, she was outside of the MBG Since the customer is outside of the MBG, weare unable to authorize a return for a refundWesincerely apologize to the customer for any inconvenience We welcome any questions that she mayhave Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistanceThankyou, JulieL***RadiancyTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Because I am still out almost $20, I am assuming it is somehow illegal to just take that kind of money, deliver a defective product and refuse to acknowledge it in any way I am hoping that somehow this can be resolved I really don't know what to do or what to say In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I DO NOT HAVE THAT INFORMATIONI DID NOT PURCHASE THE DEVICE SINCE IT WAS A GIFT!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: {Radiancy violates it own advertising which clearly states they will pay the return shipping (see ad I sent to Revdex.com, and, there is no day waiting period in the advertising as a condition for anything And, I have sent Revdex.com a copy of the Sales Order that clearly states the price of the Kyrobak product as $which is the check-out form from their and my check out on their web site These people are operating a business that defies their advertising and they make up policies as they go along blindly ignoring their advertising promises.I returned the product today with a prepaid shipping label from Radiancy as I called and complained about the advertising that they must pay the return shipping and they also must refund the shipping fee I paid to order the product, as advertised in their print literature and on their Website.Let's give Radiancy some reasonable time to receive the product (which I did not open the shipping container) and to fully refund me the cost of the product and the shipping fee I had to pay The ball is now in their court to deliver upon their advertising promises for a complete refund of the product price and refund shipping cost (see the advertisement promise I sent to Revdex.com).This company is using fine print in their Website check out process and using large print to guide, mislead and deceive customers to buy a product and then switch the price after the fact of purchase That's what they did to me The FTC and the courts always frown on small print disclaimers and the small print can never supersede the larger print as, case law has established in these cases of consumer deception, as unlawful advertisingI have enclosed/attached a letter I sent today and in the return package to Radiancy regarding my issues (see MS Word file.The complaint is not yet solved until the charges have been reversed permanently on my [redacted] Credit card But I believe it will be solved soon ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com: We understand the customer’s concern and sincerely apologize to the customer for any inconvenience We are unable to locate an account based on the information given in the complaint In order to assist the customer, we will need to know where his purchase was made, for example, the infomercial, our website, HSN, etc Additionally, we will need the name, address and phone number the order was placed under, as well as the date the order was placed Please note that if the customer did not purchase his NoNo through an approved dealer, he will have to request a refund from where he originally purchased the unit As soon as we receive this information, we will be happy to try to assist the customer Again, we apologize for any inconvenience to the customer Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank You, Julie L [redacted] Radiancy Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I received the replacement Unit and it makes the same clunking noise I would like to return it now for a refund I do not wish to wait for the special return window of 45-days when I can get a free return label Please consider granting a free return label Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not once in the advertising is there a visible dollar figure when checking out there will be a cost of $fro the product The invoice visually reveals a price of $ This is deceptive and misleading advertising to invoice visually a price of $on the Website, then when you click to order the product a receipt is generated with a "surprise" price of $which is deceptive advertising and outright trickery to deceive consumers I also discovered it is impossible to return the product using the phone numbers Radiancy gave me by phone message they would accept the return, now they tell the Revdex.com they won't pay the return shipping which violates their advertising flyer saying they will, without days waiting period, which is another layer of and misleading advertising by this company Read my message I sent to Radiancy President/CEO today by e-mail[YourSend to: Radiancy Customer Service & Administration/President/CEO:Getting a phone message instruction by employee "Onya" to call your ###-###-#### telephone number she gave to me below, it is a invalid number that the operator told me was not for Kyrobak productShe gave me this number: ###-###-####, I pressed option #for returns information for Kyrobak and the phone line goes deadnobody answers the phone! The return authorization is therefore impossible to obtain, in this case.I demand, from Radiancy, "Administration" step in and act to send to me by e-mail a valid RMA so I can return the Kyrobak product for a full refund I also demand you send to me, as you have advertised, a prepaid return shipping label or refund the cost of shipping to me as advertised.If you ignore this e-mail or give to me more impossible procedures, I will immediatelyreturn the "unopened" Kyrobak product to you without a RMA due to your repeated failure to do so to this customer by giving me invalid phone numbers to return the product.I will then dispute the cost of shipping and the refund of the Kyrobak if you do not refund my monies without delay to my credit card, including shipping fee.I no longer care about your corrupted and frustrating return policies of no result to return the product, I am holding you accountable to your written advertising and your dysfunctional return procedures designed to frustrate consumers from returning your falsely advertised product; Kyrobak.E-mail me RMA with Instructions within working days or I am returning the product at this address on Monday October *, 2015:Customer Service & Administration President/CEO [redacted] Thank You, [redacted] cc: Federal Trade Commission, Revdex.com, Attorney General's Office, Magazines Product Advertised WithAnswer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This was a christmas present from my step mother I still have the device which I have only used a handful of times and she ordered it through NO!NO! onlineSince I do not have the information as to which it was purchased what else can be done cause this is JUNK!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no more to say, I don't agree with their commentsWhen you are told to call back in order to have them send you a pre-paid postage label you expect them to send you the label and not tell you someone will call you back.Of course it's after my days no one would talk to meI called on time, no one would deal with me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com: We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concernWe understand that the customer believes the no!no! was only one payment of $101.66.The customer placed her order on January **, 2015, and was given the terms and conditions, as well as the day Money Back Guarantee (MBG) when she placed the order online Please note that the price of the no!no! online today is not the same as it was in JanuaryThe customer’s package was delivered to her on February *, 2015, and her MBG ended on April *, On March *, her second payment of $was taken from her card and on May **, she was put into collections for the final payment of $ We cannot refund the customers payment of $and we cannot authorize a return for a refund because the customer is outside of her MBG Additionally, we cannot remove the customer from collections unless she pays her debt owed.For reference, we have attached the screen shot of the payment screen Under the section titled “Shopping Basket”, it specifically says that the no!no! is three payments We have also attached a screen shot of the customers payment screen in our system We are unable to charge her card as her card was declined when we tried to charge her on April *.We sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.Thank you,Julie L***Radiancy Team
Dear Revdex.com: We are writing in response to the customer’s complaint We understand that the customer would like to return outside of our day Money Back Guarantee (MBG) The customer placed her order on September **, 2015, online and was given the terms and conditions of the MBG when she placed the order Her package was delivered to her address on file on September **, [redacted] and her MBG ended on November **, Under the MBG, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer’s account has been reviewed again and we cannot authorize a return for refund At this point, we consider the complaint closed We sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, Julie L [redacted] Radiancy Team
We are sorry that the customer is frustratedWe do stand by our Triple GuaranteeWe provide the customer with a day money back guarantee that doesn't begin until the customer's order is deliveredWe make the guarantee timeframe as clear as we can to the customer and stress that in order to receive a refund, the customer would need to call our customer service within that timeframe (they can call on the 60th day and up to grace days after and still get a refund)The guarantee terms are discussed twice in the sales call and are also provided to the customer in writing to make sure that the customer is very aware of the policyThe customer's package was delivered in June of The customer called to request a return/refund on 0715, more than two years after the guarantee expiredWe make the guarantee terms as clear as possible, but the responsibility to use the product within that timeframe and contact us if dissatisfied before it expires rests with the customerIf using the product appropriately customers should not experience discomfort or injuryHowever, if the customer is claiming that her device has caused injury and scarring, we ask that she mail in photographs of the injury/any medical documentation that she would want reviewed for further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ridiculous, but apparently is the best I'm going to get I still do not understand - and I would think the Revdex.com might be concerned about this - why, if additional payments were required, I was never billed All I ever received was the nasty "you are in collections because you haven't paid" notice If my card was declined I can only assume it was because I received a new one with a different expiration date Again, this could have been avoided, had they simply COMMUNICATED with me My credit score is something in the area of I am not a deadbeat, and really resent being treated like one They continue to insist I had all the facts, and that they care about their customers, but they never once tried to clarity the situation for me when it became clear there was a misunderstanding.I sincerely thank the Revdex.com for their prompt action in this matter I may not be "satisfied," but I at least you got them to respond, and I now have a clear understanding of the situation, and will -grudgingly - send them a check for the balance due Sincerely, [redacted] ***
DearRevdex.com: Weare writing in response to the customer’s rejection The customer’s file was in collections andwas closed on September **, Weconsider this matter resolvedWe welcomeany questions that she may have Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistanceThankyou, JulieL***RadiancyTeam
Dear Revdex.com: We are writing in response to the customer’s complaint We understand that the customer would like to return outside of our day Money Back Guarantee (MBG) The customer placed her order on September **, 2015, online and was given the terms and conditions of the MBG when she placed the order Her package was delivered to her address on file on September **, [redacted] and her MBG ended on November **, Under the MBG, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer contacted us on October [redacted] and spoke to a customer service agent The agent helped her use the unit and the customer agreed to keep using until her MBG was over The customer did not contact us to return until November **, 2015, which was outside of the MBG At this point, we cannot authorize a return for a refund As a point of information, the customer spoke to a customer service agent each time she called in We do not have a receptionist who answers calls We sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, Julie L [redacted] Radiancy Team