Century III Kia

To Whom It May Concern: 0in 0pt;"> My name is [redacted] and I am the General Manger of Century III Kia I have tried to contact Mr [redacted] several times after being made aware that he had an issue with our dealership I have not heard back from him after leaving separate voicemails on the numbers listed with Revdex.com After talking with our finance manager [redacted] ***, he has stated that the issue has since been resolved with the customer Unfortunately, the handwritten paystubs received from the customer as part of the lending institutions stipulations were not acceptable He has since provided the bank with all appropriate documentation and everything is good to go on our end If any additional information is needed, please feel free to contact me at the email listed below Thanks A lot,

Tell us why here To Whom It May Concern: My name is Paul A [redacted] and I am the General Manager at Century III Kia I am sorry to hear that [redacted] has had such an unpleasant experience with our dealership It is my understanding that based on the amount of money that was owed on ***’s trade in and her credit history that we were unable to assist her in purchasing a vehicle from our dealership I would like to personally apologize on Craig’s behalf if [redacted] felt like he was out of line in any way I have since spoke with him in regards to being more sensitive to all our customers and hopefully we will not have problems in the future According to Craig no announcements were made on behalf of [redacted] and I have never heard a customer’s personal information being announced over the loudspeaker since I have been in business here We attempt to maintain the highest level of privacy when it comes to our customer’s personal information In regards to destroying any credit information, it is my understanding the all information must be kept on file for a period of no less than years by our dealership according to PAA If this is not the case, then I would be more than happy to do soI appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file Thank You, Paul A [redacted] General Manger Century III Kia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told when I called in crying about my vehicle and asked about the warranty, that ALL receipts were not necessary! I explained that I have a family member who did most of my oil changes and when I bought the vehicle, nothing was mentioned about voiding the warranty like not keeping EVERY receipt! I also was told I could bring receipts from oil that was bought IF they could be found! NO I did not find or keep all of my receipts because I never in my years of owning a vehicle needed oil change receipts!!!!! The ones that were scratched up and "staple holes" in them, were the ones from over a year or ago and were found under other older papers and booksTo try and deny a claim that has numerous complaints all over the internet and just had major recalls on previous years for the same thing, is just showing you don't care about the customer! The vehicle has 30,miles and I was told to try and get as many as I could!!!! So for 30,miles I found receipts! That surely does not show a reason for an engine in a vehicle to just quit ON THE COLDEST IN A YEAR, with children in the car!!! I would NEVER, put my children in a vehicle that was not maintained!!!!!!! Which is the reason I leased until this vehicle and then bought New so I didn't have to worry about an ENGINE, quiting with young children in the car!!!!! Also, I received a call from someone from Kia corp yesterday, called them back and they asked if they could call me RIGHT back and it's now the end of the next day and no call back from that person!Also come to find out from all this research, Kias are known to BURN oil, which come to find out is the reason I have been having to add oil at least once a month after checking my dipstick! So maybe the sludge is because KIA engines are burning the oil??!! Not sure because I'm not a mechanic, I'm an RN, I save people's lives, I don't cause them stress and anxiety by doing this to people!! Regards, [redacted]

To Whom It May Concern; 0in 0pt;"> My name is [redacted] and I am the General Manger here at Century Kia I am familiar with Mr***’s vehicle purchase here at our store This customer purchased Mazda on September 26, under a first time buyer program we offer This program limits the amount of money a customer may finance up to $15, The vehicle Mr [redacted] selected fell over this dollar amount, but we cut the price in order to make a car deal Mr [redacted] had every opportunity to purchase an aftermarket service contract, which unfortunately had to be purchased with money out of pocket due to the loan value limits He declined any additional coverage The first time Mr [redacted] and myself spoke was in February, months after his vehicle purchase I explained to him that I would look over his vehicle but had no loaners available at the time He claimed to have missed work for days and I explained that although all our loaners were out to customers that I would set him up with something for the time being to get him back and forth to work The customer showed up to our store at roughly 8:and I was able to set him up with a Ford Taurus we had just taken in on trade I explained that this was our best option at the moment and I would not be able to give the vehicle a full detail at the moment as we were closing, but he could bring the car back down the next day for a full detail Unfortunately that particular vehicle was said to have contained a prescription pill bottle in the glove box, to which my staff was apologetic We should have stuck to not offering the customer any vehicle and possibly avoided this type of situation all together We did however perform a free vehicle diagnosis on his car and found a Crack/Hole in the lower part of the transmission where metal broken pieces of the transmission were found and we also observed bald front tires which showed obvious neglect and spinning for a good period of timeBased on our technicians findings it would appear as if physical damage had been done to the vehicle and was not a cause of neglect by our technicians Mr [redacted] picked his vehicle up and I would be more than happy to have my technicians fix his vehicle for a reasonable cost, but have no intentions of paying for damage that has been misrepresented by Mr*** I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file Thank You, [redacted] General Manger Century III Kia

To Whom It May Concern;In regards to Mrs [redacted] complaint, when the vehicle was brought in for the dipstick being broke I personally went out to look at the issueMrs [redacted] explained that she took the car to have the oil changed and they would not do so because of the broken dipstick When I asked how it happened, she explained that she twisted the ring (handle)and broke it off, we priced her a replacement through Napa and quoted the labor as well Mrs [redacted] said that she would get a second estimateOn 2/10/Mrs[redacted] came to the dealership with a complaint of an intermittent air bag light I again walked out to the vehicle to see if the light was on, and it was not at that time I pulled up some forums from the internet regarding intermittent air bag lights on Dodge Avengers to see if I could find out if anyone else had experienced similar issues I explained to Mrs [redacted] that if there was a code in the vehicle history, we would unfortunately be unable to read it since the vehicle was a Dodge product and we did not have the proper tools to read the code history Based on the forum there where two possibilities that could be the issueI then checked our records to see what if any extended warranty was purchased She had only purchased a powertrain warranty I then called my parts department to get quotes on the possible replacement parts so that she may have an idea of cost, at that time Mrs [redacted] told me not to exhaust myself on finding parts that she would be selling the vehicle and purchasing anew car while exiting the building I am more than happy to try and help Mrs [redacted] moving forward, but unfortunatley there are cost associated with attempting to determine the origin of the problem If any additional information is required I can be reached at the information listed below

To Whom It May Concern: Roman"> My name is Paul A [redacted] and I am the General Manager at Century III Kia I am sorry to hear that [redacted] has had such an unpleasant experience with our dealership It was brought to my attention that the day [redacted] came to our store to discuss the deal structure, unfortunately our General Sales Manager was forced to ask her to leave Our finance manager attempted to go over the structure and explain how the sales price, early lease termination fees, taxes, etc were broken down, but [redacted] did not agree on the final structure and threatened to cause a scene with other customers I am more than happy to explain the entire deal over the phone so hopefully she understands how all the numbers align, but would prefer to not meet with her in person given the last encounter here at our store Everything was clearly explained the day she signed all of the documentation by our finance manager and I am more than happy to do so again, but would not be willing to renegotiate the original deal I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file Thank You, Paul A [redacted] General Manger Century III Kia

Tell us why here To Whom It May Concern: size="3"> My name is Paul A [redacted] and I am the General Manager at Century III Kia I am sorry to hear that [redacted] has had such an unpleasant experience with our dealership It is my understanding that based on the amount of money that was owed on ***’s trade in and her credit history that we were unable to assist her in purchasing a vehicle from our dealership I would like to personally apologize on Craig’s behalf if [redacted] felt like he was out of line in any way I have since spoke with him in regards to being more sensitive to all our customers and hopefully we will not have problems in the future According to Craig no announcements were made on behalf of [redacted] and I have never heard a customer’s personal information being announced over the loudspeaker since I have been in business here We attempt to maintain the highest level of privacy when it comes to our customer’s personal information In regards to destroying any credit information, it is my understanding the all information must be kept on file for a period of no less than years by our dealership according to PAA If this is not the case, then I would be more than happy to do soI appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file Thank You, Paul A [redacted] General Manger Century III Kia

My name is Paul A [redacted] and I am the General Manger of Century III Kia I was able to speak with [redacted] Wood over the phone on Tuesday, March 29th to discuss the matter in full detail I was also the manager who worked the car deal the day that Mr [redacted] was in our dealership Long story short, the entire car deal was worked properly on our behalf by everyone involved Our salesman, Travis Miller as well as our Finance Manager, Josh B [redacted] went through every effort in order to help Mr [redacted] trade out of his Kia Soul with our establishment The price, trade values, payments and terms were all fully disclosed on the day Mr [redacted] was present and I again, went over the numbers with Mr [redacted] during our phone conversation His terms and expectations were unrealistic and could not be met by our establishmentIn regards to submitting his credit information to lending institutions, he willingly agreed to sign the documentation and we did our best to obtain financing through [redacted] as well as alternate finance sources I have a signed credit application on file at our store If Mr [redacted] is flexible on his numbers or is still unsure of exactly what the deal we are prepared to offer him is, then he is more than welcome to stop back out at our store and I will personally go over the car deal with him As far as removing inquiries from his credit bureaus we do not add or delete credit inquiries at our establishmentMr [redacted] is more than welcome to contact the credit bureaus directly to see what assistance they are able to offer him in the matterI understand that the Revdex.com takes a neutral stance in these situations and I appreciate you taking the time to hear both sides If I can be of any further assistance please don’t hesitate to contact me at [redacted] *** Sincerely, Paul A [redacted]

I again apologize the Miss [redacted] 's vehicle claim is being denied by Kia Corporate As a stand-alone Kia Dealership we are required to provide specific documentation to Kia Corporate in order to have customer's claims processed No individual at our specific dealership is authorized to either accept or deny claims Regarding warranty claims, our job is to diagnose a customer’s vehicle concerns and report our findings to Kia Corporate to make a determination on how to proceed Due to the nature of the findings (The sludge in the engine) Kia requested additional information (proper documentation regarding oil changes) and made a determination that the vehicle was not properly maintained which is a requirement for them to uphold the warranty My recommendation to Miss [redacted] is to continue to follow up directly with the individual who has previously contacted her from Kia Corporate and hopefully resolve the situation with the manufacturer who is able to make a final decision I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file Thank You, Paul A [redacted] General MangerCentury III Kia

To Whom It May Concern: My name is Paul A [redacted] and I am the General Manager at Century III Kia I am sorry to hear that Ms [redacted] has had such an unpleasant experience with our dealership I wish that she would have reached out to me prior, in order to settle this matter You are correct that we should have checked with you upfront before putting a mismatched tire on your new vehicle without your consent Please contact our Service Manager Dan upon receiving this and we will get everything worked out for you Thank You, Paul A [redacted] General MangerCentury III Kia

To Whom It May Concern: 0in 0pt;"> My name is [redacted] and I am the General Manager at Century III Kia I am familiar with [redacted] ’s situation and had the opportunity to speak with her and my service manager on her last visit to our store It is my understanding that there were several different holes in the same tire that were plugged on separate visits to our store Provided that a plug was previously defective from a recent service visit than I would be more than happy to fix a mistake from our store free of charge This however was not the case There were several punctures to the tire on several occasions and it was not a defective job performed from my mechanic I would however be happy to take a second look at her file provided she is still having issues in order to maintain a good relationship with our customer base I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file provided [redacted] is still having issues

To Whom It May Concern: My name is Paul A*** and I am the General Manager at Century III Kia. I am sorry to hear that Ms*** *** has had such an unpleasant experience with her Kia SorentoI was unfamiliar with this particular customer so I met with our Service Manager Dan
M*** to discuss her unfortunate situation. The short answer is that when we diagnosed the customer’s vehicle we were able to verify that the engine did in fact lock up and it was due to the fact that there was oil sludge present. This type of scenario is caused by a lack of maintenance on the vehicle and when Kia’s warranty department asked for particular documentation required to cover the claim, the customer was unable to provide the proper proof of maintenance records and so the warranty claim was denied. Below is a more in depth response that was provided by my Service Manager. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file “The vehicle was towed in for a no start condition and a repair order was opened on 1/4/18. The customer’s primary concern was: "Customer states vehicle shut off while driving, won't start". We were able to look at the vehicle that day. We verified the customers concern and identified the engine failure. The technician contacted KIA technical assistance as we do with every engine and major component failure. We reported to KIA Techline the customer's engine locked up. KIA Techline responded by requesting pictures of the valve train with the valve cover removed. The valve train was contaminated with oil sludge. The pictures would clearly show this. KIA Techline responded by requesting documentation proving the customer has maintained the vehicle. The customer provided us with three invoices. Two of the invoices provided the VIN number the third invoice had an area was scratched off with ink. Ms*** also provided two credit card receipts that looked to be attached to invoices (staple holes) at some point but had no proof that these were services provided to VIN#***. As the dealer (Not the decision maker), it's our job to make sure the documents provided find their way to KIA so the warranty department can make the decision. KIA responded on 1/11/@ 8:am, their comments are as follows verbatim............................. 1: The two of the service receipts do not have the vehicle ID or mileage.2: Thank you for that information, Due to the appearance of lack of maintenance and the presence of oil jell and the service record or the lack of service records are indicating that the service intervals were not performed at the recommended intervals. This PWA (Pre Work Authorization) will be deniedThank You We informed the customer of KIA's decision and provided the customer with contact info for KIA consumer affairs in case she had any questions for them. So far we have not heard from either party. At this point no money has been collected from either party for the diagnosis. “ Thank You, Paul A***General MangerCentury III Kia

I do not agree with the response from the dealership My salesman DID NOT discuss the price of the car nor what was being given for my tradeHe ran my credit and I still do not know for what amount. The only time I heard anything about a price is when I was ready to walk out the store and the finance manager said in passing the price of the car and the trade. The GM did call and wanted to go over the figures. He would not listen to what the issues were and just wanted to get be back into the store to buy the carI did sign the credit application unaware that there was even a backside until the GM sent me a copy. I did not fill out the application, the salesman didThen he turned the paper around and said sign. He didn’t disclose that there was anything on the other side and I was VERY clear that it was only *** *** was the bank for financing. The GM did not tell me where he got a payment terms for the car but the salesman said *** ***. When I spoke with *** ***, they stated no payment terms were given to the dealer. What should have happen is the salesman should had me fill out the application and disclosed there was backside or had me initial the backside. We should have agreed on a price of the car as well as my trade before the credit was ran with *** ***If he wanted to try for a better rate, then that should have been disclosed prior to going for further financingI will dispute the extra inquires on my report

To Whom It May Concern: My name is Paul A*** and I am the General Manager at Century III Kia. I am sorry to hear that *** *** has had such an unpleasant experience with our dealership. It was brought to my attention that the day *** came to our store to discuss the
deal structure, unfortunately our General Sales Manager was forced to ask her to leave. Our finance manager attempted to go over the structure and explain how the sales price, early lease termination fees, taxes, etc… were broken down, but *** did not agree on the final structure and threatened to cause a scene with other customers. I am more than happy to explain the entire deal over the phone so hopefully she understands how all the numbers align, but would prefer to not meet with her in person given the last encounter here at our store. Everything was clearly explained the day she signed all of the documentation by our finance manager and I am more than happy to do so again, but would not be willing to renegotiate the original deal. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file. Thank You, Paul A*** General Manger Century III Kia

Provided the customer is still having issues as of 8/13/14, please advise her to bring the vehicle in and have her speak with me directly and I will see what I can do to remedy the situation

To Whom It May Concern: My name is Paul A*** and I am the General Manager at Century III Kia. I am sorry to hear that *** *** has had such an unpleasant experience with our dealership. The issue regarding the lending institution had to do with how ***’s husband
Reginald is paid through his employer, specifically with how deductions and taxes are taken. We are currently in contact with both the bank and the customer to hopefully get the financing issues resolved. As far as any mechanical issues, if the vehicle is still having problems please let me know as soon as possible and I will attempt to fix them as quickly as possible. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file. Thank You, Paul A***General MangerCentury III Kia

My name is Paul A*** and I am the General Manager at Century III Kia. I am sorry to hear that *** *** has had such an unpleasant experience with our dealership. I spoke with both salesmen involved in the car deal and neither were aware of the issues Mr*** was
facing. I am more than happy to have my service department take a second look at the vehicle and see what we can do to help out within reason. Please feel free to contact me at the email address listed below. Thank You, Paul A***

To Whom It May Concern;
0in 0pt;"> 
My name is [redacted] and I am the General Manger here at Century 3 Kia.  I am familiar with Mr. [redacted]’s vehicle purchase here at our store.  This customer purchased 2008 Mazda 3 on September 26, 2013 under a first time buyer program we offer.  This program limits the amount of money a customer may finance up to $15,000.  The vehicle Mr. [redacted] selected fell over this dollar amount, but we cut the price in order to make a car deal.  Mr. [redacted] had every opportunity to purchase an aftermarket service contract, which unfortunately had to be purchased with money out of pocket due to the loan value limits.  He declined any additional coverage.  The first time Mr. [redacted] and myself spoke was in February, 5 months after his vehicle purchase.  I explained to him that I would look over his vehicle but had no loaners available at the time.  He claimed to have missed work for 3 days and I explained that although all our loaners were out to customers that I would set him up with something for the time being to get him back and forth to work.  The customer showed up to our store at roughly 8:45 and I was able to set him up with a 2007 Ford Taurus we had just taken in on trade.  I explained that this was our best option at the moment and I would not be able to give the vehicle a full detail at the moment as we were closing, but he could bring the car back down the next day for a full detail.  Unfortunately that particular vehicle was said to have contained a prescription pill bottle in the glove box, to which my staff was apologetic.  We should have stuck to not offering the customer any vehicle and possibly avoided this type of situation all together.  We did however perform a free vehicle diagnosis on his car and found a Crack/Hole in the lower part of the transmission where metal broken pieces of the transmission were found and we also observed bald front tires which showed obvious neglect and spinning for a good period of time. Based on our technicians findings it would appear as if physical damage had been done to the vehicle and was not a cause of neglect by our technicians.  Mr. [redacted] picked his vehicle up and I would be more than happy to have my technicians fix his vehicle for a reasonable cost, but have no intentions of paying for damage that has been misrepresented by Mr. [redacted].  I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file.
 
Thank You,
 
 
[redacted]
General Manger
Century III Kia

My name is Paul A[redacted] and I am the General Manger of Century III Kia.   I was able to speak with [redacted] Wood over the phone on Tuesday, March 29th to discuss the matter in full detail.  I was also the manager who worked the car deal the day that Mr. [redacted] was in our...

dealership.  Long story short, the entire car deal was worked properly on our behalf by everyone involved.  Our salesman, Travis Miller as well as our Finance Manager, Josh B[redacted] went through every effort in order to help Mr. [redacted] trade out of his Kia Soul with our establishment.  The price, trade values, payments and terms were all fully disclosed on the day Mr. [redacted] was present and I again, went over the numbers with Mr. [redacted] during our phone conversation.  His terms and expectations were unrealistic and could not be met by our establishment. In regards to submitting his credit information to lending institutions, he willingly agreed to sign the documentation and we did our best to obtain financing through [redacted] as well as alternate finance sources.  I have a signed credit application on file at our store.  If Mr. [redacted] is flexible on his numbers or is still unsure of exactly what the deal we are prepared to offer him is, then he is more than welcome to stop back out at our store and I will personally go over the car deal with him.  As far as removing inquiries from his credit bureaus we do not add or delete credit inquiries at our establishment. Mr. [redacted] is more than welcome to contact the credit bureaus directly to see what assistance they are able to offer him in the matter. I understand that the Revdex.com takes a neutral stance in these situations and I appreciate you taking the time to hear both sides.  If I can be of any further assistance please don’t hesitate to contact me at [redacted].
Sincerely,
Paul A[redacted]

To Whom It May Concern: My name is Paul A[redacted] and I am the General Manager at Century III Kia.  I am sorry to hear that Ms. [redacted] has had such an unpleasant experience with our dealership.  I wish that she would have reached out to me prior, in order to settle this...

matter.  You are correct that we should have checked with you upfront before putting a mismatched tire on your new vehicle without your consent.  Please contact our Service Manager Dan  upon receiving this and we will get everything worked out for you.    Thank You,  Paul A[redacted]General MangerCentury III Kia