Century III Kia

To Whom It May Concern:

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My name is Paul A[redacted] and I am the General Manager at Century III Kia.  I am sorry to hear that [redacted] has had such an unpleasant experience with our dealership.  It was brought to my attention that the day [redacted] came to our store to discuss the deal structure, unfortunately our General Sales Manager was forced to ask her to leave.  Our finance manager attempted to go over the structure and explain how the sales price, early lease termination fees, taxes, etc… were broken down, but [redacted] did not agree on the final structure and threatened to cause a scene with other customers.  I am more than happy to explain the entire deal over the phone so hopefully she understands how all the numbers align, but would prefer to not meet with her in person given the last encounter here at our store.  Everything was clearly explained the day she signed all of the documentation by our finance manager and I am more than happy to do so again, but would not be willing to renegotiate the original deal.  I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file. 
 
 
Thank You,
 
 
Paul A[redacted]
General Manger
Century III Kia

Tell us why here...
To Whom It May Concern:
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My name is Paul A[redacted] and I am the General Manager at Century III Kia.  I am sorry to hear that [redacted] has had such an unpleasant experience with our dealership.  It is my understanding that based on the amount of money that was owed on [redacted]’s trade in and her credit history that we were unable to assist her in purchasing a vehicle from our dealership.  I would like to personally apologize on Craig’s behalf if [redacted] felt like he was out of line in any way.  I have since spoke with him in regards to being more sensitive to all our customers and hopefully we will not have problems in the future.  According to Craig no announcements were made on behalf of [redacted] and I have never heard a customer’s personal information being announced over the loudspeaker since I have been in business here.  We attempt to maintain the highest level of privacy when it comes to our customer’s personal information.  In regards to destroying any credit information, it is my understanding the all information must be kept on file for a period of no less than 3 years by our dealership according to PAA.  If this is not the case, then I would be more than happy to do so. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file. 
Thank You,
Paul A[redacted]
General Manger
Century III Kia

Tell us why here...
To Whom It May Concern:
My name is Paul A[redacted] and I am the General Manager at Century III Kia.  I am sorry to hear that [redacted] has had such an unpleasant experience with our dealership.  It is my understanding that based on the amount of money that was...

owed on [redacted]’s trade in and her credit history that we were unable to assist her in purchasing a vehicle from our dealership.  I would like to personally apologize on Craig’s behalf if [redacted] felt like he was out of line in any way.  I have since spoke with him in regards to being more sensitive to all our customers and hopefully we will not have problems in the future.  According to Craig no announcements were made on behalf of [redacted] and I have never heard a customer’s personal information being announced over the loudspeaker since I have been in business here.  We attempt to maintain the highest level of privacy when it comes to our customer’s personal information.  In regards to destroying any credit information, it is my understanding the all information must be kept on file for a period of no less than 3 years by our dealership according to PAA.  If this is not the case, then I would be more than happy to do so. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file. 
Thank You,
Paul A[redacted]
General Manger
Century III Kia

To Whom It May Concern;In regards to Mrs. [redacted] complaint, when the vehicle was brought in for the dipstick being broke I personally went out to look at the issue. Mrs. [redacted] explained that she took the car to have the oil changed and they would not do so because of the broken...

dipstick.  When I asked how it happened, she explained that she twisted the ring (handle)and broke it off, we priced her a replacement through Napa and quoted the labor as well.  Mrs. [redacted] said that she would get a second estimate. On 2/10/15 Mrs.[redacted] came to the dealership with a complaint of an intermittent air bag light.  I again walked out to the vehicle to see if the light was on, and it was not at that time.  I pulled up some forums from the internet regarding intermittent air bag lights on 2008 Dodge Avengers to see if I could find out if anyone else had experienced similar issues.  I explained to Mrs. [redacted] that if there was a code in the vehicle history, we would unfortunately be unable to read it since the vehicle was a Dodge product and we did not have the proper tools to read the code history.  Based on the forum there where two possibilities that could be the issue. I then checked our records to see what if any extended warranty was purchased.  She had only purchased a powertrain warranty.  I then called my parts department to get quotes on the possible replacement parts so that she may have an idea of cost, at that time Mrs. [redacted]  told me not to exhaust myself on finding parts that she would be selling the vehicle and purchasing anew car while exiting the building.  I am more than happy to try and help Mrs. [redacted] moving forward, but unfortunatley there are cost associated with attempting to determine the origin of the problem.  If any additional information is required I can be reached at the information listed below.

My name is Paul A[redacted] and I am the General Manger of Century III Kia.   I was able to speak with [redacted] Wood over the phone on Tuesday, March 29
size="3">th to discuss the matter in full detail.  I was also the manager who worked the car deal the day that Mr. [redacted] was in our dealership.  Long story short, the entire car deal was worked properly on our behalf by everyone involved.  Our salesman, Travis Miller as well as our Finance Manager, Josh B[redacted] went through every effort in order to help Mr. [redacted] trade out of his Kia Soul with our establishment.  The price, trade values, payments and terms were all fully disclosed on the day Mr. [redacted] was present and I again, went over the numbers with Mr. [redacted] during our phone conversation.  His terms and expectations were unrealistic and could not be met by our establishment. In regards to submitting his credit information to lending institutions, he willingly agreed to sign the documentation and we did our best to obtain financing through [redacted] as well as alternate finance sources.  I have a signed credit application on file at our store.  If Mr. [redacted] is flexible on his numbers or is still unsure of exactly what the deal we are prepared to offer him is, then he is more than welcome to stop back out at our store and I will personally go over the car deal with him.  As far as removing inquiries from his credit bureaus we do not add or delete credit inquiries at our establishment. Mr. [redacted] is more than welcome to contact the credit bureaus directly to see what assistance they are able to offer him in the matter. I understand that the Revdex.com takes a neutral stance in these situations and I appreciate you taking the time to hear both sides.  If I can be of any further assistance please don’t hesitate to contact me at [redacted].
Sincerely,
Paul A[redacted]

To Whom It May Concern:
0in 0pt;"> 
My name is [redacted] and I am the General Manger of
Century III Kia.   I have tried to
contact Mr. [redacted] several times after being made aware that he had an issue
with our dealership.  I have not heard
back from him after leaving 2 separate voicemails on the numbers listed with
Revdex.com.  After talking with our finance manager
[redacted], he has stated that the issue has since been resolved with the
customer.  Unfortunately, the handwritten
paystubs received from the customer as part of the lending institutions
stipulations were not acceptable.  He has
since provided the bank with all appropriate documentation and everything is
good to go on our end.    If any
additional information is needed, please feel free to contact me at the email
listed below.
 
 
Thanks
A lot,

To Whom It May Concern:
0in 0pt;"> 
My name is [redacted] and I am the General Manager at
Century III Kia.  I am familiar with
[redacted]’s situation and had the opportunity to speak with her and my service
manager on her last visit to our store. 
It is my understanding that there were several different holes in the
same tire that were plugged on separate visits to our store.  Provided that a plug was previously defective
from a recent service visit than I would be more than happy to fix a mistake
from our store free of charge.  This
however was not the case.  There were
several punctures to the tire on several occasions and it was not a defective
job performed from my mechanic.  I would
however be happy to take a second look at her file provided she is still having
issues in order to maintain a good relationship with our customer base.  I appreciate you taking the time to hear both
sides and if I can be of any assistance please don’t hesitate to contact me at
the e-mail address listed on file provided [redacted] is still having issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told when I called in crying about my vehicle and asked about the warranty, that ALL receipts were not necessary! I explained that I have a family member who did most of my oil changes and when I bought the vehicle, nothing was mentioned about voiding the  warranty like not keeping EVERY receipt! I also was told I could bring receipts from oil that was bought IF they could be found! NO I did not find or keep all of my receipts because I never in my 20 years of owning a vehicle needed oil change receipts!!!!! The ones that were scratched up and "staple holes" in them, were the ones from over a year or 2 ago and were found under other older papers and books. To try and deny a claim that has numerous complaints all over the internet and just had major recalls on previous years for the same thing, is just showing you don't care about the customer! The vehicle has 30,000 miles and I was told to try and get as many as I could!!!! So for 30,000 miles I found 4 receipts! That surely does not show a reason for an engine in a 2016 vehicle to just quit ON THE COLDEST IN A YEAR, with children in the car!!! I would NEVER, put my children in a vehicle that was not maintained!!!!!!! Which is the reason I leased until this vehicle and then bought New so I didn't have to worry about an ENGINE, quiting with young children in the car!!!!! Also, I received a call from someone from Kia corp yesterday, called them back and they asked if they could call me RIGHT back and it's now the end of the  next day and no call back from that person!Also come to find out from all this research, Kias are known to BURN oil, which come to find out is the reason I have been having to add oil at least once a month after checking my dipstick! So maybe the sludge is because  KIA engines are burning the oil??!! Not sure because I'm not a mechanic, I'm an RN, I save people's lives, I don't cause them stress and anxiety by doing this to people!!
 Regards,
[redacted]

The Front Passenger Tire is still leaking air, and I'm putting air in the tire every other day.  On my last visit to Century III Kia on (Wednesday, June 25, 2014) this was the issue and they did nothing to fix the tire, because they knew they couldn't.  That is why I contacted the Revdex.com.  They tired to say that the tire had been plugged somewhere else, but look in their records and found out they had plugged the tire twice at Century III Kia.  The General Manager, and Service Manager were not nice or understanding, but were very disrepectful.  They put two plugs in my front passenger tire and it will not keep air in it.  There is no fixing of the tire, it needs to be replaced.  Before the Service Manager checked the records, he said that the tire would be no good if it had more than one plug in it.  Then he seen that they had plugged the tire twice and start saying, to me, did you know they plug it twice, and I told him no because on the first visit it is written on the receipt with my inspection (in May), but on the second visit, (on June 23) all the service advisor said was your car is ready and gave me no receipt.  I thought maybe the rim or the censor was dirty and they cleaned it.
I need a new tire it cannot be fixed.

I again apologize the Miss [redacted]'s vehicle claim is being denied by Kia Corporate.  As a stand-alone Kia Dealership we are required to provide specific documentation to Kia Corporate in order to have customer's claims processed.  No individual at our specific dealership is authorized to either accept or deny claims.  Regarding warranty claims, our job is to diagnose a customer’s vehicle concerns and report our findings to Kia Corporate to make a determination on how to proceed.  Due to the nature of the findings (The sludge in the engine) Kia requested additional information (proper documentation regarding oil changes) and made a determination that the vehicle was not properly maintained which is a requirement for them to uphold the warranty.  My recommendation to Miss [redacted] is to continue to follow up directly with the individual who has previously contacted her from Kia Corporate and hopefully resolve the situation with the manufacturer who is able to make a final decision.  I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file.  Thank You, Paul A[redacted]General MangerCentury III Kia

I took my 2011 Optima to Century III KIA to have the steering coupler replaced under the extended warranty due to a clicking noise when the wheel was turned. I was told the problem was with the whole column and it needed to be replaced at a cost of $1300. I asked them to please replace the $2.00 coupler to eliminate it as a possible cause. They refused to do so. I took the car to South Hills KIA and they replaced the coupler at no cost. The car is as good as new. Century III obviously tried to gouge me by recommending an unnecessary repair

Review: Was contacted by a salesman from Century 3 Kia. Was promised a few options for getting financed for a vehicle that I picked out. Was told to visit dealership and do the paperwork.When I arrived, I was assigned a different salesman who had NONE of the work that was done between myself and the first salesman. He started doing paperwork, then came back saying that he had no financing for me.This constitutes as bait and switch technique. Was baited with guaranteed financing, just to arrive and be told 20 minutes later that they could not help me.I drove over 2 hours, and had to put up with the crazy traffic in Pittsburgh, PA, just to be turned away.This needs to be checked out because there must be other customers that had the same bait and switch technique used on them.Desired Settlement: I feel that they should repay me for monies used for gas, food and loss of work wages.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have a voice mail message on my phone that says that the salesman (Kody) had talked to his manager, and my wife and I qualified for several of their finance programs. I will hold onto the voice mail until this matter is resolved.

Regards,

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manger of Century III Kia. I have attached my original response below as a reference for our previous stance with [redacted]. Unfortunately, after receiving numerous financing opportunities in the past and proving himself as a high credit risk based on the fact that he chose to stop making payments on 3 previous car loans it has been very difficult for us to obtain [redacted] financing with many of our programs. I do however; have several bank programs that may work for [redacted] which would involve a significant down payment so that the lending institutions can protect themselves from [redacted]’s past delinquencies. I find this situation to be a bit ridiculous, that after given several opportunities by lenders in the past that [redacted] is surprised banks would have a difficult time offering him future loans. I wish [redacted] the best of luck in his future car purchases, but feel as if it’s time for him to explore other options at this time. If there are any additional questions or concerns please feel free to contact me at the e-mail address listed on file.

Thanks Again,

Previous Response

I am familiar with [redacted] Rupp’s situation. Unfortunately; [redacted] scored out as a 483 Experian & a 437 Transunion, he has had 3 previous repossessions, with numerous collections and charge offs. We unfortunately do not offer our own financing and have to rely on other lending institutions to provide our customers with loans. Based on [redacted]’s past credit history we were unable to obtain him financing at this time. If any improvements are made to his credit in the near future we would be happy to take a second look at his situation and try and help him out at that point.

Review: They sold me a truck that was worth way less then what I paid for it. On top of that they knew that my truck suspension was mess up because when I ask about it was making a clinking sound he told me that's normal. So a couple months past and my dad had some one look at it and the mechanic told me that this is something that takes time to go wrong with your suspension so I call to make an appt out there and they confirmed the same thing and tried charging me almost 1000.00. So the salesman don said to me that he'll see what he can do and get back to me I never heard from him again. I called many of times and left message until finally I gave up. When I bought my Buick I was 18 excited and didn't really use my head and they took advantage of me and rip me off. DONT GO THEREDesired Settlement: I want a call back and I would like if they could do the right thing and fix something that they should have fix before I bought it.

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manger of Century III Kia. I was not personally aware of Mr. [redacted]’s situation until right now. According to my records the vehicle in question was purchased 9 months prior to the complaint through Revdex.com. The purchase date was March 5, 2013 and the first Service Repair order on file stating suspension issues for the vehicle is from August 28, 2013, which is 6 months after the vehicle purchase. The customer has a limited powertrain warranty which according to our notes would not provide coverage for his current suspension issue. Back in August the customer was quoted between $938 - $948 to fix the problem. At that time the estimated repair was declined. The customer has not only been aware of this issue for the past 3 months, but has continued to drive the vehicle without having the problem corrected. I have no problem taking a second look at our quote and seeing if I can try and work with the customer price wise, but can in no way be held responsible for fixing vehicles free of charge 6 months after the purchase. It is an unfortunate circumstance all the way around and hopefully we can reach a solution that will work on both ends. If there are any additional questions or concerns please feel free to contact me at the e-mail address listed on file. Also, the purchase price for the vehicle was $14,075.48 plus taxes and fees and not $18,500. Again, I have no problem further looking into the situation, but it makes my job that more difficult when inaccurate facts are provided on both the sales and service end.

Thanks Again,

Review: I hope you can help me! My Wife and I bought a new Kia Sportage at Century 3 Kia and we printed an ad from Cars.com for Century 3 it said that we had to say Big John sent us to get $1,000 off so we showed the ad to [redacted] Miller the sales person and told him big john sent us he said that was not Century 3 ad I still have the ad. Then he said that Cars.com must of ran the ad themselves because it was not Century 3 ad.[redacted] went online and printed another ad and gave it to me and said this was their ad.My wife and I told [redacted] that we were going to buy the car but we are still going to check into the ad. So the next day my wife call Cars.com they told her the only way they would run an ad is if Century 3 gave it to them. A week later my wife talk to [redacted] Ward he told her it was there ad and the rebate is for a lease. I call the Corporate office and they told me that there is no rebate on the Sportage lease. Can you Please help.Attach is a copy of the ad Thanks,Desired Settlement: I should receive the $1,000.00 like it said in the ad Thank You,

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manger of Century III Kia. I am sorry to hear that [redacted] had such an unpleasant experience here at our store. Provided he is still interested in purchasing a vehicle from our dealership, please have him bring in the advertisement so we can try and get him all the discounts and rebates his is owed. If there are any other questions or concerns I can be reached at the e-mail listed on file or at [redacted] ext. [redacted]. Again, I would be more than happy to setup a time to meet with [redacted] and he can contact me at either my email or the phone number listed above.

Thanks Again,

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manger of Century III Kia. I am sorry to hear that [redacted] had such an unpleasant experience here at our store. Provided he is still interested in purchasing a vehicle from our dealership, please have him bring in the advertisement so we can try and get him all the discounts and rebates his is owed. If there are any other questions or concerns I can be reached at the e-mail listed on file or at [redacted] ext. [redacted]. Again, I would be more than happy to setup a time to meet with [redacted] and he can contact me at either my email or the phone number listed above.

Thanks Again,

Consumer

Response:

I already purchase the vehicle at your dealership and did not get the rebate that was advertised. Thank you, [redacted]

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manger of Century III Kia. I am sorry to hear that Mr. [redacted] had such an unpleasant experience here at our store. After looking over the attached ad and getting in touch with our General Sales Manager who not only worked this particular car deal, but is also in charge of our online advertising he informed me that this particular ad is in fact automatically generated through Cars.com. Every car deal we work is structured differently and not all customers qualify for all particular rebates and discounts. Under this particular circumstance you and your wife were informed prior to the purchase of the vehicle that the $1,000 cash back structure, given your particular payments, trade in value and terms would not allow you to receive $1,000 cash back and you had both accepted those terms prior to signing paperwork. Under particular circumstances when customers would like rebates, or trade equity in the form of cash back we are able to accommodate them, but it will ultimately affect the entire structure of the car deal. Your particular car deal was structured with $0 downpayment, a trade INEQUITY of $5,872.33, a payment of $423.98 for an 84 month loan term. Based on the above structure we would be unable to have reached a car deal with the same terms and still allowed a $1,000 cash back option for you without the entire structure of the deal changing. Not only that, but Cars.com does in fact offer a disclaimer which does in fact state “Cars.com is not responsible for errors in dealer or manufacturer advertisement require susbstantial cash down payments. Every dealer and manufacturer offer not every buyer or vehicle will qualify for every offer. Be sure to contact your…….” This is taken directly off of Mr. [redacted]’s printout. Had the $1,000 been a requirement of Mr. [redacted]’s vehicle purchase I would have rather structured the overall terms with that being factored in and if in fact, we could not obtain financing based on those terms or come to a mutual agreement with a mandatory $1,000 back to customer, then have not sold the car. We were very upfront with our deal structure that was agreed upon prior to Mr. [redacted] signing the paperwork and both he and his wife new that his particular car deal did not include the $1,000 cash back option. If there are any other questions or concerns I can be reached at the e-mail listed on file or at [redacted] ext. [redacted].

Thanks Again,

Business

Response:

To Whom It May Concern:

[redacted], I want to apologize for any confusion that may have taken place with [redacted] and [redacted] and that is why I gave such a detailed description of the cash back policy. I was very clear that cash back option for customers has everything to do with the overall deal structure and unfortunately not all customers will qualify for that option. Those who do qualify will receive different payment and term structures with $1,000 back as opposed to those who forfeit the $1,000. When I read “It makes no different what my payments are or what kind of deal I receive…….” this in fact tells me that all the time I had spent on my previous response to clarify the $1,000 option was either misunderstood or not fully read. In addition, we advertise in hundreds, if not thousands of different media outlets and I cannot expect my sales personnel to be 100% accurate 100% of the time. If they are unsure of any advertisement in particular they are to bring it to management to clarify and at that point we will inform them on how the ad applies to that particular car deal. Our process worked out and you were properly informed that $1,000 cash back given your situation was not going to work and you were okay enough with that to still sign all the paperwork with our dealership. Again, had I known the $1,000 was imperative to your car deal, then I would have personally informed you upfront that your situation does not qualify and we could have ended the car deal directly at that point. I have again, re-attached my previous response that goes over in detail the cash back policy in regards to that ad………………………&helli...⇄ />
My name is [redacted] and I am the General Manger of Century III Kia. I am sorry to hear that Mr. [redacted] had such an unpleasant experience here at our store. After looking over the attached ad and getting in touch with our General Sales Manager who not only worked this particular car deal, but is also in charge of our online advertising he informed me that this particular ad is in fact automatically generated through Cars.com. Every car deal we work is structured differently and not all customers qualify for all particular rebates and discounts. Under this particular circumstance you and your wife were informed prior to the purchase of the vehicle that the $1,000 cash back structure, given your particular payments, trade in value and terms would not allow you to receive $1,000 cash back and you had both accepted those terms prior to signing paperwork. Under particular circumstances when customers would like rebates, or trade equity in the form of cash back we are able to accommodate them, but it will ultimately affect the entire structure of the car deal. Your particular car deal was structured with $0 downpayment, a trade INEQUITY of $5,872.33, a payment of $423.98 for an 84 month loan term. Based on the above structure we would be unable to have reached a car deal with the same terms and still allowed a $1,000 cash back option for you without the entire structure of the deal changing. Not only that, but Cars.com does in fact offer a disclaimer which does in fact state “Cars.com is not responsible for errors in dealer or manufacturer advertisement require susbstantial cash down payments. Every dealer and manufacturer offer not every buyer or vehicle will qualify for every offer. Be sure to contact your…….” This is taken directly off of Mr. [redacted]’s printout. Had the $1,000 been a requirement of Mr. [redacted]’s vehicle purchase I would have rather structured the overall terms with that being factored in and if in fact, we could not obtain financing based on those terms or come to a mutual agreement with a mandatory $1,000 back to customer, then have not sold the car. We were very upfront with our deal structure that was agreed upon prior to Mr. [redacted] signing the paperwork and both he and his wife new that his particular car deal did not include the $1,000 cash back option. If there are any other questions or concerns I can be reached at the e-mail listed on file or at [redacted] ext. [redacted].

Thanks Again,

Consumer

Response:

If you read what I wrote in my first note you would of seen that ( [redacted] said it was not your ad )so how could I have been properly informed about an ad no one wanted to claim

Review: we bought a kia soul 2 weeks ago.. on a saturday. the salesman ([redacted]) was kind at first. he gave us (0) selections. he picked the car for us. we stated we had our personal info, he said there was no need . so we went through with the sale .. being slightly satisfied... signed papers and left.a few days later he starts hounding my soon to be wife ,, threating her that this will be messy if they do nt get the info WE SAID WE HAD , so we sent what we had., and still hounding us for info that shoud have been taken at time of sale.I informed [redacted] the finace man about my concerns he could care less.Desired Settlement: I feel like a termanation should happen by the voice mail we still have from c 3 kia. im irrate with thses people and wish there buisness would shut down

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manger of

Century III Kia. I have tried to

contact Mr. [redacted] several times after being made aware that he had an issue

with our dealership. I have not heard

back from him after leaving 2 separate voicemails on the numbers listed with

Revdex.com. After talking with our finance manager

[redacted], he has stated that the issue has since been resolved with the

customer. Unfortunately, the handwritten

paystubs received from the customer as part of the lending institutions

stipulations were not acceptable. He has

since provided the bank with all appropriate documentation and everything is

good to go on our end. If any

additional information is needed, please feel free to contact me at the email

listed below.

Thanks

A lot,

Review: When I bought my car from Century 3 Kia, they said they would do all the work they needed and change the fluids. Its now 4 months and 4000 miles later and the transmission fluid is filthy causing my transmission to shift rough. I also purchased a warranty on the car from the them. I have my copy of the warranty receipt but there is no record at the the dealership or the warranty company, leading me to believe they "sold" me the warranty with no intention of ever obtaining it from the warranty company. The warranty company searched for my record in every way they could (policy number, my name, the vin, the dealership), but it does not exist and at the dealership, I am told that it not there on record.Desired Settlement: I would like the price of the warranty to be refunded and for them to change my transmission fluid and filter like I was told they would.

Review: I rec'd an email from Jodi Reedy on 10/12/13 stating that I had a $200 dealership credit that could be used up until 10/31/13. I just needed to call and make an appointment to take my vehicle in. I called on 10/14/13 and scheduled an appt at 7:30 am on 10/17/13. I dropped my car off on 10/16/13 asking that they change the oil, do the state inspection and emissions, change the oil, fix a leak in my tire, and give me a new cargo tray. I rec'd a call from [redacted] the service manager stating that they would not honor the email rec'd on 10/12/13 because the $200 credit was already used in August. There is nothing in the email that states when the offer became effective. So I went based on the day of the email which again was 10/12/13. [redacted] was extremely rude and basically called me stupid. He said it was common sense that I already used that offer and that I should have questioned. it. I should have been told when I called to the schedule the appointment that it became effective, who knows the actual date. I never would have drove all the way to this dealer for inspection when I have family that could have done 1 mile away from my house. They should not be sending out offers to get people to take the vehicles to them if they are not going to honor the offer.Desired Settlement: Gas money used to travel to the dealer, gas money used to put in the car that was borrowed while the car was at the dealer, and gas money used to drive back to the dealer to pick the car up.

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the Service Manger of Century III Kia. In regards to the complaint submitted on Thursday October 17, 2013 to your office. On or around 8:30 Am Thursday my service advisor [redacted] brought to my attention Mrs. [redacted] paperwork that he retrieved from our night drop box. Mrs [redacted] had left detailed notes stating what services that she wanted performed to her vehicle and some accessories that she wanted to purchase using her “3rd year anniversary” credit that is provided to customers by KIA USA, not Century 3 KIA. However prior to performing any work to a KIA, our advisors must retrieve a warranty coverage report, located on KIA USA web portal, this report is where the red flag appeared and showed that Mrs. [redacted] had already Claimed Her “3rd year anniversary” credit at Cochran KIA on August 14, 2013. I agree that we did send a courtesy E-mail to our service customers reminding them about their “3rd Year anniversary” credit offered by KIA USA, and was clearly stated 3rd year anniversary. I then called Mrs. [redacted] to see how she wanted to proceed seeing as how she had already claimed her one time offer. Mrs [redacted] argued with me about the e mail that we sent, and said she didn’t know that it was the same offer, however the email clearly stated 3rd year, and our e mail was only a courtesy reminder to use the offer before it expires Oct. 31st. Mrs. [redacted] did at that time cancel her cargo mat she ordered, but did still want her free State inspection that we offer to all consumers that purchase their vehicles at our dealership, along with two burnt out light bulbs, so her vehicle was scheduled for other reasons. Unfortunately we do not have access to other dealer’s records, and if promotion is used after our courtesy reminder we are unaware of this until the customer comes in for service, we pull their record and see that they have taken advantage of the offer elsewhere. If there are any other questions or concerns I can be reached at the e-mail listed on file or at [redacted] ext. [redacted].

Thanks Again,

Review: Friday, March 25, I stopped into Century 3 Kia with a pre-qualification though [redacted]. I told my salesman Travis that I only wanted to finance through [redacted] and there was a certain criteria that had to be met. I wanted $5000 for my trade in, no down payment, and pay off my loan. He told me I had to fill out the credit application. [redacted] said that's a formality and part of the terms of the qualification. Travis came back and took me out to a Sorento and told me to take a drive. When I returned, he asked if I liked the car. I said yes but what did [redacted] say and can you meet my terms? He said he was still waiting.

He returned and said my payments would be $687 per month for 84 months. I asked him if he got that from [redacted] and he said (under his breath) yes. I declined the offer and was a little shocked because I already knew what [redacted] would have been offering. I asked about the interest rate and he didn't know. He got up and left and his wing man came over. At this point the salesman never mentioned the price. His wing man was trying to scare me into the new car by saying mine has high miles and it could go any day and I should trade it. What he didn't know is I had the car in for service at that dealership and got a great bill of health. Then he mentioned (in passing) the price of the car. I was floored that I wasn't offered any incentives and Travis was going for the full price and never discussed what he was going to give me for my trade so I left. When I got home, I contacted [redacted] and they said Century 3 sent over paperwork for approval but never send over a price or VIN. [redacted] said they NEVER quoted a payment.

The next day, I noticed that the salesman had submitted my application to seven different banks when I specially said [redacted]. [redacted] did not decline my loan and he should have informed me if there was an issue. I did not authorize anything outside what we discussed.

I called Paul the manager on Saturday but left a voice message and never called me back. I sent an email to the customer service and still no call back. I talked to Joe, the manager on duty on March 28, 2016 and he said they have the right to go to other banks to look for financing. He said it's on the application. The application was filled out by the salesman and he had me sign as part of the process for [redacted]. I did not authorize the salesman to go past [redacted]. I suspect he was going for the full sticker price even though the online price was 4k cheaper and he wasn't going to give me anything for my car. KBB has it at almost 5k. the salesman should have explained what he was doing and if he was intending to go outside the agreement. He was very deceptive his sales practice.Desired Settlement: I would like those other inquires removed from my report. I did not authorize it because there was no other application to fill out. Travis should have explained what he was doing and if he was intending to go outside the agreement. He was very deceptive his sales practice.

Business

Response:

My name is Paul A[redacted] and I am the General Manger of Century III Kia. I was able to speak with [redacted] Wood over the phone on Tuesday, March 29th to discuss the matter in full detail. I was also the manager who worked the car deal the day that Mr. [redacted] was in our dealership. Long story short, the entire car deal was worked properly on our behalf by everyone involved. Our salesman, Travis Miller as well as our Finance Manager, Josh B[redacted] went through every effort in order to help Mr. [redacted] trade out of his Kia Soul with our establishment. The price, trade values, payments and terms were all fully disclosed on the day Mr. [redacted] was present and I again, went over the numbers with Mr. [redacted] during our phone conversation. His terms and expectations were unrealistic and could not be met by our establishment. In regards to submitting his credit information to lending institutions, he willingly agreed to sign the documentation and we did our best to obtain financing through [redacted] as well as alternate finance sources. I have a signed credit application on file at our store. If Mr. [redacted] is flexible on his numbers or is still unsure of exactly what the deal we are prepared to offer him is, then he is more than welcome to stop back out at our store and I will personally go over the car deal with him. As far as removing inquiries from his credit bureaus we do not add or delete credit inquiries at our establishment. Mr. [redacted] is more than welcome to contact the credit bureaus directly to see what assistance they are able to offer him in the matter. I understand that the Revdex.com takes a neutral stance in these situations and I appreciate you taking the time to hear both sides. If I can be of any further assistance please don’t hesitate to contact me at [redacted].

Sincerely,

Paul A[redacted]

Consumer

Response:

I do not agree with the response from the dealership. My salesman DID NOT discuss the price of the car nor what was being given for my trade. He ran my credit and I still do not know for what amount. The only time I heard anything about a price is when I was ready to walk out the store and the finance manager said in passing the price of the car and the trade. The GM did call and wanted to go over the figures. He would not listen to what the issues were and just wanted to get be back into the store to buy the car. I did sign the credit application unaware that there was even a backside until the GM sent me a copy. I did not fill out the application, the salesman did. Then he turned the paper around and said sign. He didn’t disclose that there was anything on the other side and I was VERY clear that it was only [redacted] was the bank for financing. The GM did not tell me where he got a payment terms for the car but the salesman said [redacted]. When I spoke with [redacted], they stated no payment terms were given to the dealer. What should have happen is the salesman should had me fill out the application and disclosed there was backside or had me initial the backside. We should have agreed on a price of the car as well as my trade before the credit was ran with [redacted]. If he wanted to try for a better rate, then that should have been disclosed prior to going for further financing. I will dispute the extra inquires on my report.

Review: Promises not fulfilled phurchased car eight months ago dip stick broke two weeks ago yesterday air bag light keeps coming on afraid that it might deploy don't want to get hurt took it back both times they say it's my problem.

Business

Response:

To Whom It May Concern;In regards to Mrs. [redacted] complaint, when the vehicle was brought in for the dipstick being broke I personally went out to look at the issue. Mrs. [redacted] explained that she took the car to have the oil changed and they would not do so because of the broken dipstick. When I asked how it happened, she explained that she twisted the ring (handle)and broke it off, we priced her a replacement through Napa and quoted the labor as well. Mrs. [redacted] said that she would get a second estimate. On 2/10/15 Mrs.[redacted] came to the dealership with a complaint of an intermittent air bag light. I again walked out to the vehicle to see if the light was on, and it was not at that time. I pulled up some forums from the internet regarding intermittent air bag lights on 2008 Dodge Avengers to see if I could find out if anyone else had experienced similar issues. I explained to Mrs. [redacted] that if there was a code in the vehicle history, we would unfortunately be unable to read it since the vehicle was a Dodge product and we did not have the proper tools to read the code history. Based on the forum there where two possibilities that could be the issue. I then checked our records to see what if any extended warranty was purchased. She had only purchased a powertrain warranty. I then called my parts department to get quotes on the possible replacement parts so that she may have an idea of cost, at that time Mrs. [redacted] told me not to exhaust myself on finding parts that she would be selling the vehicle and purchasing anew car while exiting the building. I am more than happy to try and help Mrs. [redacted] moving forward, but unfortunatley there are cost associated with attempting to determine the origin of the problem. If any additional information is required I can be reached at the information listed below.

Review: My car had been previously serviced for a transmission issue under the warranty they gave me of 30 days or 1000 miles (I was not offered and extended warranty). They told me they had fixed the problem. I had asked the salesman ([redacted]) if it needed a transmission they would replace it. The problem came back and He told me that they had a mazda tech who had said it was normal for my transmission to do what it was doing. My transmission blew up in my car and I called them to resolve the issue. I got Valerie the financing manager and she had told me they had mazda techs who were very knowledgable of mazdas and that she could not honor the replacement of the transmission unless I got the car up there. After many attempts I finally had gotten the car up there. I was greeted by the general manager who asked for my keys and to sign the temporary registration. They told me my loaner car was sitting outside ready for me. They told me it was a last minute loaner even though it was 8:30 pm and I had called at 1:30 that afternoon. When I got in the car both doors were frozen shut and ice was all over the windshield. The car would not turn vet ad took about ten minutes to get started. When I got in the car it was dirty. Very dirty. My girlfriend had stuck her hand in used tissues and garbage. We were upset so we asked them to clean it. Two young men told us there was nothing they could do just that it was last minute. They still had ten minutes until closing. So we waited for the general manager and he had told us the same thing even though the car had obviously been sitting tree for quite sometime. So we go home and I take my girlfriends niece to school the next morning I open the center console to look for an auxiliary port and find some other mans empty prescription for oxycodone and 3 different pills. This upset me a lot so I call the dealership and explain and the only thing they tell me is that they don't have time to check every car. I was supposed to bring the car in the next day to meet with the general manager and the service manager. I was unable to make it due to very bad road conditions in my area and decide to take it back the next day. While on my way to the dealership I had my friend call them due to me driving and the service manager starts being very ride and tells him doesn't want to talk to him regarding the matter ad that if I were to not get the loaner there that day he was reporting it stolen. My friend mentioned the position we were in and said if need be he would contact a lawyer. The service manager hung up on him. Even though they were informed the night before about the weather conditions. So I take it back and another manager was there. I understand I was not able to make the meeting with the managers to tell me about my car but I expected to hear why it was broken. The manager couldn't find my keys for awhile and handed me a small box with a few pieces of broken metal and said that this is why it can't be fixed. I asked what it was and he said he didn't know then went back to his desk. I then called a tow truck because they wouldn't tow it to or from the dealership and I stood outside without anybody asking me if I needed assistance. I was told the manager would contact me with details. I was never called.Desired Settlement: I would like to have my gas expenses to and from, towing expenses, expenses for the replacement transmission, lost money from having to miss work. Labor for replacing the transmission and something done about the pills in the car putting my niece in danger.

Business

Response:

To Whom It May Concern;

My name is [redacted] and I am the General Manger here at Century 3 Kia. I am familiar with Mr. [redacted]’s vehicle purchase here at our store. This customer purchased 2008 Mazda 3 on September 26, 2013 under a first time buyer program we offer. This program limits the amount of money a customer may finance up to $15,000. The vehicle Mr. [redacted] selected fell over this dollar amount, but we cut the price in order to make a car deal. Mr. [redacted] had every opportunity to purchase an aftermarket service contract, which unfortunately had to be purchased with money out of pocket due to the loan value limits. He declined any additional coverage. The first time Mr. [redacted] and myself spoke was in February, 5 months after his vehicle purchase. I explained to him that I would look over his vehicle but had no loaners available at the time. He claimed to have missed work for 3 days and I explained that although all our loaners were out to customers that I would set him up with something for the time being to get him back and forth to work. The customer showed up to our store at roughly 8:45 and I was able to set him up with a 2007 Ford Taurus we had just taken in on trade. I explained that this was our best option at the moment and I would not be able to give the vehicle a full detail at the moment as we were closing, but he could bring the car back down the next day for a full detail. Unfortunately that particular vehicle was said to have contained a prescription pill bottle in the glove box, to which my staff was apologetic. We should have stuck to not offering the customer any vehicle and possibly avoided this type of situation all together. We did however perform a free vehicle diagnosis on his car and found a Crack/Hole in the lower part of the transmission where metal broken pieces of the transmission were found and we also observed bald front tires which showed obvious neglect and spinning for a good period of time. Based on our technicians findings it would appear as if physical damage had been done to the vehicle and was not a cause of neglect by our technicians. Mr. [redacted] picked his vehicle up and I would be more than happy to have my technicians fix his vehicle for a reasonable cost, but have no intentions of paying for damage that has been misrepresented by Mr. [redacted]. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file.

Thank You,

General Manger

Century III Kia