Century III Kia

Review: I went to Century III Kia on Labor Day of this year to purchase a vehicle. I ended up test driving a Kia Sportage and making the purchase that day. I initially worked with [redacted], the sales agent and went to [redacted], to handle the financing piece. My daughter and I sat in [redacted]'s office and reviewed the details of the contract. There was a point when we got to the Gap Insurance and it was already calculated into my payment. I was confused because that was the first I had heard of the Gap Insurance and I was not too familiar with this, so my daughter asked if this was something we had to have, to which [redacted] replied "yes." We signed the papers and went home. The next day, I contacted my insurance company - Travelers and the representative asked me if I was interested in Gap Insurance. I had the Travelers representative explain the details to me and since it was $610 cheaper, I decided to cancel the Gap Insurance that [redacted] signed me up for the prior day. I did read all the details in my paperwork and it stated if I cancelled within 30 days, the full amount would be credited. I called [redacted] and after several attempts, explained to him that I did not want the Gap Insurance because I found it cheaper through my car insurance. [redacted] explained that he had already turned in the paperwork to the finance company, so the actual monthly payment would not change, but that the principal balance would decrease when they credit the Gap Insurance. It is now over 1 month later and after several calls and emails to TD Auto, my finance company, they are explaining to me that the insurance was never cancelled. I am extremely upset by this because I called on 9/3, the day after we purchased the car and I spoke with [redacted], who assured this would be adjusted.Desired Settlement: I am looking for the entire Gap Insurance amount to be refunded to my principal.

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manger of Century III Kia. I want to formerly apologize to [redacted] Brandi on behalf of Century 3 Kia. I am sorry that there had been miscommunication between both [redacted] and [redacted] in regards to the GAP Protection offered by our finance department. I went ahead today and input an additional cancellation on the GAP Protection and a check should be issued to [redacted] no later than Friday of this week. Depending upon how quickly [redacted] is able to process the check I would say the funds should be accounted for no later than 10/25/13. If there are any additional questions or concerns please feel free to contact me at the e-mail address listed on file.

Thanks Again,

Consumer

Response:

I filed a complaint with the Revdex.com on 10/11/13 and all I received was a response from [redacted] from Century III Kia stating my complaint would be resolved, and at this time, it has not. I purchased a vehicle from Century III Kia on Labor Day of this year. I spoke with [redacted], the finance manager to complete all of the paper work. After [redacted] was misleading about the GAP insurance, I contacted [redacted] at Century III Kia on 9/3/13. I spoke with him on the phone and he assured me he would cancel the policy. I have contacted TD Auto on a weekly basis, sometimes more to inquire about this refund, which was never received. In his 10/15/13 response, [redacted] stated he would put in the cancellation for the GAP insurance and that a check should be issued to TD Auto, no later than 10/25/13. I checked with TD Auto on 10/23, 10/25. 10/31 and again today, 11/2. I am upset at the fact that I was taken advantage in the dealership and this issue has gone on now for just about 2 months, with no resolution. I have an insurance that according to my paperwork from Century III Kia, in the appropriate time frame, yet it's still on my account and I am also paying interest on this.

Review: privacy problem, the saleman was craig stewart, played all my private information with the finanace company over a speaker phone for the whole show room to hear.Desired Settlement: an apology in writing and destroy all my personal information they have on file

Business

Response:

Tell us why here...

To Whom It May Concern:

My name is Paul A[redacted] and I am the General Manager at Century III Kia. I am sorry to hear that [redacted] has had such an unpleasant experience with our dealership. It is my understanding that based on the amount of money that was owed on [redacted]’s trade in and her credit history that we were unable to assist her in purchasing a vehicle from our dealership. I would like to personally apologize on Craig’s behalf if [redacted] felt like he was out of line in any way. I have since spoke with him in regards to being more sensitive to all our customers and hopefully we will not have problems in the future. According to Craig no announcements were made on behalf of [redacted] and I have never heard a customer’s personal information being announced over the loudspeaker since I have been in business here. We attempt to maintain the highest level of privacy when it comes to our customer’s personal information. In regards to destroying any credit information, it is my understanding the all information must be kept on file for a period of no less than 3 years by our dealership according to PAA. If this is not the case, then I would be more than happy to do so. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file.

Thank You,

Paul A[redacted]

General Manger

Century III Kia

Review: I have a vehicle from century 3 kia that is 1 year old where the door handle came off. Called the service department and they stated it wasn't covered and would be 175.00 to repair. Spoke to manager who stated that wasn't the case they would replace it. When I called to see when I could bring it in, a service rep answered named [redacted]. I stated I wanted to see if I could bring my car in today.He was extremely rude and said you need to do that in the mornings and make an appointment. I replied ok do you have something tomorrow, Saturday? He replied we are not here tomorrow. I replied is there a reason? He said "because we choose not to!" I then asked to speak to the mgr, whom he replied was not in. I stated that's fine, I will call back to speak with him and proceeded to end the call. [redacted] then called me back, I answered and he screamed don't you think it's rude to hang up on someone!? I stated I was finished talking to you, and I was calling back to speak to the mgr. He the. Continued to scream at me and I then had to hang up the phone. I went to the dealership to speak directly to the mgr and I seen [redacted] who continued to scream at me. When the mgr[redacted] finally came to speak to me outside [redacted] then proceeded to run out the door screaming at me in front of the mgr who did NOTHING! I then tried explain the problem with my vehicle and his employee and he showed little to no concern! He just told me to make an appointment next week to look at the handle and it may or may not be covered under warranty. These people are very rude an have no customer service manners. I feel [redacted] calling me back and screaming was harassment and the manager should of dealt with him running outside and screaming at me, instead he just watched it happen.Desired Settlement: I would like corrective action against this employee, whom I would have to see everytime I take my car to be serviced and my door handle replaced or the money refunded to take it to another kia dealership.

Business

Response:

My name is [redacted] and I am the Service Manager at Century III Kia. I just returned from lunch and was told there was an issue outside with a customer. I went out introduced myself and started to speak with the customer (Ms.[redacted]) explained to her that I did have several conversations with her mother, and explained to her that we would have to look at the handle before making a determination if it would be covered or not under warranty. Her mother explained that she took the vehicle to another dealership and they told her that it would not be and the cost was 175.00. At that time [redacted], my service advisor poked his head out the door to ask me about another client. At that time, Mr. [redacted]s Paramour, charged the door yelling expletives, at [redacted] I stepped in his way to stop him from entering the facility. At that time he continued to be very verbal and confrontational, I then asked them both to leave that this is a place of business and was unacceptable, and if continued we would have to call the police. Mr. [redacted]s Paramour continued his rampage after being asked several times to be quiet and go to the car. I asked her to call the main number schedule an appointment and if the issue was a defective part it would be covered but no promises, she insisted that I discipline [redacted] on the spot and I explained that it would be handled appropriately and was an internal company issue. She still demanded action and I repeated my first comment, she then stated she has a relative whom which is a local police officer and she was in route to get him. I advised her that may be a good Idea since we did feel that Mr. [redacted]s Paramour was being very aggressive and a possible threat. Prior to my returning from lunch I was not present and have no description of what may have or have not happened. Like I stated previously I will get with my Service Advisor to try and find out what happened on our end and if he acted out of line then I completely apologize to everyone involved on his behalf and will make sure he is reprimanded internally. If the part still needs taken care of please contact our call center for an appointment and ask to deal with me directly from here on out. I appreciate you taking the time to hear both sides and if I can be of any assistance please don’t hesitate to contact me at the e-mail address listed on file.

Thanks Again,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The manager did nothing, but just lie in his response! I no longer wish to deal with these people and have went to another Kia dealership, where I was treated respectfully and they with no problem looked at my car, on a Saturday, and deamed it under manufacture warranty, it will be replaced. I now understand why they have so many complaints against them, why they have a C rating with the Revdex.com and why they beg for outstanding reviews on their surveys. I just want other people to be warned and not have to be treated the way I was treated at this facility. I will again contact Kia corporation to further discuss this issue.

Regards,

Review: I purchase my KIA Sorento in June of 2011 at Century III Kia. I have brought my car in for 3 inspections here at Century III Kia. I had an appointment for inspection on May 8, 2014 I told the Service Advisor ([redacted]) that the tire light was on and that I had to put air in the front passenger tire, three times before I brought it in for inspection, he said that he would make sure they checked that. He told me that the inspection was good and that their was an nail in the tire and that they could plug it and the cost for that would be $24.95, I told him to plug the tire. I brought my Sorento back on May 13 or 14, because I had to put air in the front passenger tire again at 8:00 am in the morning and [redacted] told me wait for it. I sat there and waiting about 30 minutes and [redacted] said everything was ok, so I left. On Saturday, June 21, 2014, I pulled my SUV out of the driveway and the tire light was on again, so I went to getgo and put air it, on Monday, June 23, 2014, I got in my SUV at 7:20 am to go to work and the light was on again, so I drove straight to Century III Kia. I went to the service desk and told [redacted] that the light was on again and he said give me your information and sign this paper for repair that he would get someone to drive me to work. [redacted] the shuttle driver drove me to work and at 9:00 am [redacted] called me and me that my SUV was done and he would sent [redacted] to pick me up immediately. He picked me up at 9:10 am and I went back to Century III Kia. [redacted] said that they were washing off my SUV and it would be right. The attendent brought my SUV out, the attendent gave the keys to [redacted] and [redacted] called me in and gave me my keys and I left feeling that it had be taken car of for the third time. But on Wednesday, June 25, 2014 I got into my SUV in the driveway and the light was on again, I drove straight to Century III Kia for the fourth time, I told [redacted] that the light was on again, he said give me you information and sign this paper for repair and have a seat.Complaint Background:Desired Settlement: There're two plugs in my tire with no guarantee, one plug I knew about the second plug I did not. I was never told about it, they never sad anything. My experience was terrible. I should be able to get a new tire and an apology.

Business

Response:

To Whom It May Concern:

My name is [redacted] and I am the General Manager at

Century III Kia. I am familiar with

[redacted]’s situation and had the opportunity to speak with her and my service

manager on her last visit to our store.

It is my understanding that there were several different holes in the

same tire that were plugged on separate visits to our store. Provided that a plug was previously defective

from a recent service visit than I would be more than happy to fix a mistake

from our store free of charge. This

however was not the case. There were

several punctures to the tire on several occasions and it was not a defective

job performed from my mechanic. I would

however be happy to take a second look at her file provided she is still having

issues in order to maintain a good relationship with our customer base. I appreciate you taking the time to hear both

sides and if I can be of any assistance please don’t hesitate to contact me at

the e-mail address listed on file provided [redacted] is still having issues.

Consumer

Response:

The Front Passenger Tire is still leaking air, and I'm putting air in the tire every other day. On my last visit to Century III Kia on (Wednesday, June 25, 2014) this was the issue and they did nothing to fix the tire, because they knew they couldn't. That is why I contacted the Revdex.com. They tired to say that the tire had been plugged somewhere else, but look in their records and found out they had plugged the tire twice at Century III Kia. The General Manager, and Service Manager were not nice or understanding, but were very disrepectful. They put two plugs in my front passenger tire and it will not keep air in it. There is no fixing of the tire, it needs to be replaced. Before the Service Manager checked the records, he said that the tire would be no good if it had more than one plug in it. Then he seen that they had plugged the tire twice and start saying, to me, did you know they plug it twice, and I told him no because on the first visit it is written on the receipt with my inspection (in May), but on the second visit, (on June 23) all the service advisor said was your car is ready and gave me no receipt. I thought maybe the rim or the censor was dirty and they cleaned it.

I need a new tire it cannot be fixed.

Business

Response:

Provided the customer is still having issues as of 8/13/14, please advise her to bring the vehicle in and have her speak with me directly and I will see what I can do to remedy the situation.